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Holiday Inn Express Stoke-on-Trent

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Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
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Holiday Inn Express Stoke-on-Trent
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Holiday Inn Express Stoke-on-Trent
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602 Reviews from our TripAdvisor Community

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Traveler rating
    243
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    82
    32
    8
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205
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110
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • All months
    (602)
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    (138)
  • Jun-Aug only
    (201)
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    (164)
  • Dec-Feb only
    (99)
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Bradford, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed one night with my elderly parents, the rooms were clean and well furnished. Although it was July, my parents were cold and the staff quickly found them an extra heater for their room. The staff were fabulous, friendly out-going and helpful, they were a credit to Holiday Inn. Breakfast was included in the great deal, there was a... More 

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Newton Mearns, United Kingdom
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is generally the same as most Holiday Inn Express' that I've stayed at. It simple clean clean rooms and bar and useful breakfast. I used it to break up a long drive which was useful, the location is good just off the motorway and right by Stokes football stadium. Wifi was fine, not fast at all but worked.

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Royal Tunbridge Wells, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for 3 nights, Thurday, Friday & Saturday. Plenty of free parking, you just have to give your car reg to front desk. Nice Staff on check in, room was large with a double bed and a pull out sofa which was pulled out. The next morning I asked for the sofa bed to be put away / closed... More 

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Wick, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights. The room was very comfortable. I really liked the hotel the colleagues on reception were lovely willing to help. The only thing I would say is their snacks are over priced as I was £5 for a bag of wine gums and bottle of ribena. But apart from that was good. Very clean.

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Level Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a night before Alton towers. Decent HIE, comfortable, clean, if slightly dated rooms. Big sofa bed for little ones. Friendly staff and decent breakfast. Wifi a little on the slow side, but free so no biggie. All round a decent option.

Was this review helpful? Yes 1
Kelly G, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest , Thank you for taking the time to share your comments and give us valauble feedback. We always aim to ensure we provide excellent accommodation and service. Our team are dedicated to delivering the highest level of customer service and its fabulous. I have shared all your great comments with the team,We hope that we can welcome you... More 

cambridge england
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here with family for one weekday night prior to graduation day. The hotel offers plenty of free parking for hotel residents. The receptionist was welcoming and friendly and upon my request, printed off a local map. The room was quiet and clean and had air conditioning which was a blessing as it was a warm evening. Breakfast was perfectly... More 

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Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest I am very pleased you enjoyed staying at the Holiday Inn Express, Stoke On Trent. I am very happy to hear that our hotel met your expectations and that you found our staff to be excellent. Its is nice to hear that our standards are why you choose the Holiday Inn Express brand. I have shard all your... More 

London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very friendly and helpful staff - comfortable room in a spotlessly clean environment would certainly recommend the hotel - breakfast limited in choice but good quality in a relaxed atmosphere Easy parking

Was this review helpful? Yes
Kelly G, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time to write a review of your recent visit to the hotel. It is Fantastic to hear you found our hotel staff friendly we always try and deliever the best customer service here in our hotel. We are looking forward to welcoming you back to the hotel . Kind Regards Jessica Louise More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed for 1 night in a twin room while visiting stoke on a works christmas do. Pleasant stay, clean modern room. Bathroom was clean and modern perfect for a stop over when the christmas party isn't local.

Was this review helpful? Yes
Kelly G, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking your time to share your comments and giving us valauble feedback. I am pleased to hear that our hotel met your expectations and that you found our staff to be excellent. We hope that we can welcome you back again on your next visit to Stoke. Kind Regards Jessica Louise. More 

London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful hotel. Rooms may be a little basic but always clean and you could want for nothing. The staff are what really makes this hotel the best!!!! Sian especially- a huge thank you for being such a star!!!!! The only thing, nothing to do with the hotel is to avoid the nearby Harvester at all costs- absolutely awful.

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, Thank you for taking the time to leave us your review. It is great to hear that you enjoyed your stay here at our hotel and that you liked the facilities. Here at the Holiday Inn Express we strive to delivier great customer service and it is fantastic to hear that the staff made your stay great. We... More 

London
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I appreciate the problem we had only related to our room, so firstly the good bits: - The staff were all pleasant and helpful and hard working - The room was clean and comfortable - There was plenty of food available at breakfast and it was constantly replenished and the tables cleared quickly - Although small the bar area was... More 

Was this review helpful? Yes
Kelly G, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time to write a review, I would like to apologise firstly for any inconvenience you may have had regarding your resvation I would like to contact us to discuss this matter further please dont hesitate to do so, you can reach us on 01782377000, or alternatively you can email our General Manger Danny... More 

Hotel Review Summarization

What travelers say

  • Family room(6)
  • Very good(6)
  • Stoke City(5)
  • Sofa bed(5)
  • Alton towers(5)
  • Car park(4)
  • Football stadium(3)
Questions? Get answers from hotel staff and past guests. Ask a question

99 photos of this hotel

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Room/suite (22)
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Dining (18)
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Hotel & grounds (21)
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Other (3)
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