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Holiday Inn Express Stoke-on-Trent


Holiday Inn Express Stoke-on-Trent
Hotel class 2 of 5
Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
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Traveler Reviews

81% Recommend
3.5 of 5 stars 23 reviews
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By trip type
All (23)
[ Date ] [ Rating ]
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2 of 5 stars
b2bsy1 1 contribution
stockton
Jul 7, 2009 | Trip type: Family

Paid for a family room only to be given a room which had not been cleaned! It was pokey and small, the bed had black hairs on it, pillow was covered in ribena stains. Cups left in sink after being used. Complained and reception staff excellent understanding and quick. Moved to new room however spoiled overall stay. STayed the following... more

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4 of 5 stars
BrownieKent 1 contribution
Kent
Jul 1, 2009 | Trip type: Family

Stayed here for 1 night for a trip to Alton Towers. The room was clean and the bathroom was lovely. Check in was quick and easy and the reception staff were friendly and very helpful. The breakfast was self service continental and my only complaint was that the toaster took too long! more

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4 of 5 stars
michwirral 1 contribution
wirral
May 27, 2009 | Trip type: Family

We were impressed with this hotel especially as we got a good deal 3 nights for 2, we took our 4 and 5 year old with us. The rooms aern't especially big, but include a tv and nice bathroom. The hotel reception was very nice, bright and airy, the staff very friendly. You can order takeaway as they don't have... more

Bites!
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2 of 5 stars
Lucy83 6 contributions
Newcastle
Apr 19, 2009 | Trip type: Friends getaway

We stayed here as part of a trip to Alton Towers. The hotel has a good location and the price was very reasonable. However, we had three rooms booked and one of the rooms/beds obviously had 'creatures' living in it as on return we have LOTS of bites; pretty disgusting. The breakfast was convenient but i wouldn't suggest going to... more

Management response from
GMEXHI01, General Manager

I am most surprised to read that guests were "bitten" whilst staying in any of our modern,clean and recently refurbished bedrooms. I would like to reassure all guests (and prospective visitors to the Express by Holiday Inn, Stoke on Trent) that we do have a pro-active approach to pest preventation/control and that full premises visits do take place an average...

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4 of 5 stars
Bex_K 18 contributions
UK
Feb 25, 2009 | Trip type: Business, Solo travel

This hotel is everything I have come to expect from Holiday Inn Express. thie rooms are clean and tidy, reception staff are friendly and helpful, breakfast is good. I was there during the snow storms and the room was a little cold, an extra duvet solved that problem. It is directly opposite the Britannia Football Stadium so good for fans.... more

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4 of 5 stars
Travelonmeown 16 contributions
Eastbourne, United Kingdom
Feb 24, 2009 | Trip type: Family

My sister & I stayed here having travelled to Stoke for a northern soul all-nighter. The room was very comfortable and very clean. The only problem for us was that our stay clashed with the Stoke / Pommey football match! So securing a parking space was an issue and the Harvester next door did not serve food after 3pm on... more

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5 of 5 stars
VWT 2 contributions
London
Jan 26, 2009 | Trip type: Business, Couples

Loved it; we visit this hotel as part of a business trip and we loved it. Perfect location close to Fenton where we had the business event. Quiet. Staff- 100% nice and welcoming; they even let us mess about with the TV in the main lounge. Parking free for guests. TV - Sky live in the lounge, cheap wi-fi (4... more

Great hotel
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4 of 5 stars
HT-Birmingham 7 contributions
Birmingham, UK
Jan 13, 2009 | Trip type: Business

Booked this hotel to go to a study day at Keele Uni (which is about 20mins drive away). Found it quite difficult to find because the satnav broke! But the receptionist was great, she guided us in over the phone!! She even offered to call me back to save my minutes! A true life-saver! Eventually got there in one piece,... more

good value
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4 of 5 stars
catslover0104 2 contributions
oxford
Jan 4, 2009 | Trip type: Couples

We stayed at this hotel for one night. I found the service are very friendly and nice. The room was small but clean. They had a self- catering breakfast and the variety of the food are not very good. I wish they had had a warm dish for breakfast. more

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2 of 5 stars
sussex50 14 contributions
West Sussex, England
Nov 4, 2008 | Trip type: Family

We stayed at this hotel for 3 nights to visit Alton Towers with the children. On arrival at the hotel the first 2 nights we had to walk through clouds of smoke, as smokers stood directly blocking the hotel entrance, not thinking it necessary to move out of the way for women or children with luggage. After the 2nd night... more

Management response from
GMEXHI01, General Manager

I do sympathise with non-smoking guests who have found that our smoking guests do tend to utilise the front entrance as a smoking shelter during the cold winter months. We are currently looking into costs of providing a permanent smokimg shelter elsewhere in the hotels grounds and hope to have something in place by mid 2009. I am most disappointed...

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Holiday Inn Express Stoke-on-Trent Also Known As

Address: Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Stoke-on-Trent Hotels Holiday Inn Express Stoke-on-Trent
3.5/5.0
23