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Holiday Inn Express Stoke-on-Trent

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Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
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Holiday Inn Express Stoke-on-Trent
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690 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Its the best hotel I ever been to in the UK. If I ever go back to stoke I will come back here. The service of this hotel is very good. If you are wanting a hotel next to alton towers then I recommend that you come to this hotel.

Helpful?
Thank Hasan N
Newcastle upon Tyne, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

You can't go wrong with Holiday Inn Express. This one was immaculately clean, quiet at night, the free wi-fi was fast enough for video, and the buffet breakfast was hot and fresh. Only slight gripe, I was working in my room the following morning, and there was some drilling going on next door, but I'm sure that doesn't happen all... More 

Helpful?
Thank VFR123X
Kelly B, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time to share your feedback with us. I am very pleased to hear that our hotel met your expectations and that you found the hotel immaculately our housekeepers take a lot of time and effort in preparing our guests rooms to meet the utmost possible standards and we are pleased that your experience... More 

Halifax, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

A lovely clean hotel. Staff were very friendly and welcoming. Check-in was a breeze. .Bar service was excellent. Room was very nice, clean and bright. Only critiscism is that there was no bacon at brakfast, but we have been told this is going to be added soon. Would stay again.

Helpful?
Thank Stephen J
Kelly B, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, Thank you for taking the time to leave us your feedback regarding your recent stay with our hotel. We are very pleased to read that you enjoyed your stay here with us and that you thought your service from our staff was excellent. We are sorry to hear that you would of like bacon with your breakfast, we... More 

London, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel as we needed to be close to the family home for a funeral. The hotel was clean and the room sizes were good. There was plenty of parking. However please do call before you book on line as you may be able to negotiate a good price if booking more than one room. Also they are... More 

Helpful?
Thank sonal d
Kelly B, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, Thank you for taking some time to share your thoughts on your recent stay with us. We are very pleased to read through your commenst and to see that you enjoyed your overall stay with us. It is fantastic to hear that you thought our hotel we clean and tidy and the rooms met your expectations. We are... More 

Cardiff, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Excellent welcome the gentleman on reception couldn't do enough to make everything was good. Room and bed really comfortable. Good powerful shower with plenty of room to move about. Breakfast was good to considering it was included. Would definitely recommend this hotel.

Helpful?
Thank MichaelMills
Kelly B, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, First of all thank you very much for taking the time to leave us a review about your recent stay with us here at the hotel. I will make sure that I share your comments with the gentleman who checked you in on that day, Toby. I am sure that he will be thrilled to receive your feedback... More 

York, United Kingdom
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed here numerous times over the past few years. Good facilities for the business traveller. Easy location to find, plenty of parking (but watch out for match days - it's right next to Stoke City FC stadium). Breakfast well on par with other similar hotels. No restaurant but it is adjacent to a very popular Harvester where you can... More 

Helpful?
Thank Burg34
Kelly B, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time to share your comments and give us valuable feedback. It is fantastic to hear you found our hotel staff friendly as we pride ourselves in delievering the highest levels of customer service. I will ensure I communicate your feedback with them. Our location is great for football supporters as we only a... More 

Sevenoaks, United Kingdom
Level Contributor
65 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Same as any Holiday Inn Express, plenty of parking, not far from M6 motorway. Rooms ok, clean and tidy. Bathroom had a shower which worked well again clean and tidy. Had breakfast but was not impressed as they did (what I call) cardboard scrambled eggs but apart from that ok ish. Free WiFi

Helpful?
Thank Steve J
Kelly B, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time share your comments and give us valuable feedback. I apologise for our complimentary breakfast did not meet your expecatations during your stay. A new breakfast menu will be introduced in our hotel the first quarter of 2016. Thank you for your construction criticism on our service, we have taken on board your... More 

Rhyl, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great staff clean plenty of parking space breakfast is help yourself We have been to this hotel twice in the last month You are treated very well by the young ladies on reception they are a credit to your company ...Just keep on doing what you are doing it works for us THANKS

Helpful?
Thank katyoxoo
Kelly B, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time to leave feedback from your stay with ourselves. I am pleased to hear that our hotel met your expectations and your found our staff to be excellent. It is nice to hear that our standards are why you choose the Holiday Inn Express brand. I have shared all your great comments with... More 

Bremerhaven, Germany
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very friendly staff, very helpful, arrived right before Christmas and were received in a very cosy atmosphere. The room was very nice and the beds super comfortable. we stay in this place again and definately recommend it to friends.

Helpful?
Thank ingridli
Kelly B, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time to recommend our hotel to friends and family. Its always nice to hear that someone enjoyed their stay. We always aim to enure we provide excellent quality accommodation and service and its great to hear that you would stay again. We look forward to welcoming you back in the near future. Kind... More 

Littlehampton, United Kingdom
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here in July 2015 while attending my daughter's graduation ceremony. The service was fair. There was no restaurant nearby, and the hotel doesn't provide meals. They suggested using takeaway menus they had in the reception area. When the food arrived, it was horrible. The hotel took no responsibility for it saying they do not vet the food. I... More 

Helpful?
Thank Amina C
Kelly B, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time to leave feedback from your stay ourselves. I am pleased to hear the service was fair we always dedicated to delivering the highest level of customer service. I am sorry you and your family had a bad experience, we do try our best to cater to the needs off all our guests... More 

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