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Holiday Inn Express Stoke-on-Trent

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Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
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Holiday Inn Express Stoke-on-Trent
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591 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kinlochleven, Scotland, United Kingdom
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for 1 night as a party of 2 adults prior to moving on to Alton Towers. The location of the hotel is perfect just off the motorway and very easy to find with plenty parking. Staff were all lovely very helpful and nothing was a bother to them. Room was well maintained and clean with secondary glazing so... More 

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hartlepool
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

this is a very nice hotel just next to stoke city football ground we had been to Alton towers for the day and rather than drive back pre booked this hotel it was just what we needed for the night it was £56 for the night with breakfast included . the choices were scrambled eggs, sausages & beans or there... More 

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Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A group of us stayed here as part of the Alton Towers deal and it was money well spent. We payed £100 each for a 2 night stay, breakfast each morning and 2 days at the theme park - bargain! The breakfast was good and the staff were very friendly and helpful. The bedroom was clean and comfy with all... More 

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Cardiff
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nice hotel near the Stoke City ground, Stoke itself and City unlikely to go again poor in parts run down and lacking care. But the hotel is fresh clean and ideally placed for travel to Alton Towers and other attractions.

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Surrey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Great friendly welcome, easy to find great team works at this holiday in couldn't do enough for us when we were there. We stayed there on the way to Alton towers which is 20mins from the hotel. There is a harvester next door but I wouldn't recommend it.

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Kelly G, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking your time to giving us such postivie feedback about the hotel. Were very pleased that you found our staff great, we are always going out the way for our guests and giving the best customer service, I will pass on theses lovely comments to the rest off the stay. Looking forward to seeing you... More 

Birmingham, UK
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

With a nice room and comfy bed, the stay was very enjoyable. In a convenient location too for a recent trip to Shropshire for business, the price made it a must try. The staff were helpful and everything was clean. Would definitely recommend if you are unsure on where to stay in the area.

Was this review helpful? Yes
Kelly G, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking your time to leave us a review about the hotel. We are very pleased you enjoyed your stay at the hotel and very pleased you found the location great. Thank you for such nice comments about the hotel and the staff. We always go out off the way to give the best customer service... More 

Bristol, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed with a family group after a long day at Alton Towers. Although it was a slightly longer journey then anticipated to get to hotel, was worth it as room was perfect for us and the two kids to sleep after a busy day. Ate in The Harvester not knowing about any bad reviews and had no complaints. Only issues... More 

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Kelly G, General Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest Thank you for taking the time to give us feedback after your stay at our hotel, Its great to hear such positive things about the hotel itself and our staff. We Aplogise about the air conditioning we will look into this, we are a 24hr reception and always here to help were really sorry about this. We are... More 

Tokyo, Japan
Level Contributor
70 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

While working with a limited budget, most of my lodging experiences in the UK have been unpleasant, but this hotel turned out to be an excellent choice. The first good point was the friendly front desk team. Other good things were the efficient room layout covering all the basic needs, coffee and tea in the room, desk area for working,... More 

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Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, Thank you for taking the time to leave us youre review about our hotel, it is fantastic to hear that we acommadated all your requirments. We are glad that you enjoyed the facilites and everything we offer. It is great to hear your comments regarding breakfast, this is something that we review daily. Thank you for your comments... More 

London, United Kingdom
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in so many of these places over the years for overnight stays with the kids. They never disappoint. Everything is standardised but comfortable and in good condition. On this occasion, our double room had been converted for a wheelchair user so lots of extra space and a wet room rather than a shower cubicle so all accessible. Alarm cords... More 

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, Thank you for taking the time to leave us feedback regarding our hotel. We are very pleased that you enjoyed you're stay here with us, it is also fantastic to here that the room was comfatable and everything you needed. Thank you for the comments regarding our accesible rooms, sometimes our guests are allocated these rooms regarding the... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this Holiday Inn during our visit for Alton Towers Scarefest event. We had booked two rooms and before now I never knew that Holiday Inn did adjoining rooms. Very impressed. The breakfast buffet was all you can eat and a nice selection of quality foods. Great service from the reception and all in all a great stay.... More 

Was this review helpful? Yes 2
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review

Dear Guest, Thank you for taking the time to leave us youre feedback regarding our hotel. We are pleased that you enjoyed your stay here with us whilst visiting Alton Towers, we are a great location for Alton Towers and alot of people use our hotel. We are happy thast you enjoyed our continental breakfast, this is a area we... More 

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