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The Swan Hotel

Certificate of Excellence
46-46a Greengate Street, Stafford ST16 2JA, England
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1 room 1 guest
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The Swan Hotel
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288 Reviews from our TripAdvisor Community

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Traveler rating
    162
    84
    26
    11
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (288)
  • Mar-May only
    (83)
  • Jun-Aug only
    (87)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (53)
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Stafford, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We frequently go to the swan for dinner, drinks in the bar, lunch or just for coffee and cake. It's atmosphere is friendly and welcoming with a real element of quality and class. However the other day, when going for coffee and cake with a group of friends, I parked in their car park and went inside to collect my... More 

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London
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in the Swan on a dinner/bed/breakfast package for 3 nights for a family wedding. As single rooms don't get great reviews I went for a superior double (no standards available due to another wedding party). I had room 301 on the top floor, facing the back. The room was excellent, a huge and very comfortable bed, good sized... More 

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ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi Liz Thank you for your kind review, and for choosing us on your trip back to Stafford. It is lovely to hear that you enjoyed your time with us, and that the dinner bed and breakfast deal was ideal. This offer was recently introduced due to customer feedback, and it is nice to hear that it is being enjoyed... More 

Staffordshire
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We visited on a Friday afternoon for afternoon tea as a family of 5 adults and 2 children. My brother was visiting from Australia so we wanted something a little bit special. When I searched online for places to go I came across the afternoon tea menu at The Swan. I was really pleased to see that they do a... More 

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ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hello Thank you for taking the time to review your recent afternoon tea visit. It is lovely to read that you all enjoyed your time with us, and that there was an afternoon tea package to suite all! I hope your brother enjoyed his visit to the UK, and we look forward to welcoming everyone back soon. Thanks Nikki More 

Lurgan, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had the pleasure of staying at the Swan for a wedding weekend. The room was excellent The staff was excellent The food was excellent Found the staff mainly all young girls and boys but they were first class and all this helps the stay. So thank to the Swan

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi Chris, Thank you for your kind review. It is lovely to read you enjoyed your time with us, especially as it was part of such a special occasion. We hope to welcome you back next time you are in the area. Many thanks Nikki More 

Derbyshire, United Kingdom
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I don't often need to stay away in Staffordshire but needed to catch up with colleagues there on Saturday to be ready for a show event on the Sunday at the Staffs showground. So the Swan it was! Right in the middle of Stafford with good and easy car parking. The room and checkin were all fine, but then it... More 

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ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hello Thank you for taking the time to review your recent visit, and i am sorry to see that you found it average. This is of course not the impression we wish our customers to have, and I will ensure the issues raised are addressed with our team. Our bar does get very busy during the weekend. We are certainly... More 

London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed before overnight a couple months before so I decided I would take my partner for the Saturday to visit with some friends, we landed taking a friend with us to stay at hotel, We got to hotel got our parking, checked in by really helpful staff. The rooms where of good size and clean and fresh, even... More 

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ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi spinerkop Thank you for taking the time to review your recent visit to the Swan Hotel. It is lovely to hear that after your first visit, you decided to come back with your partner and friend in tow. Thank you for your kind comments, and we look forward to many more visits in the near future. Thanks Nikki More 

Staffordshire, United Kingdom
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I went to the restaurant this week for Steak Night no complaints, the steak was delicious. However I was really impressed by the young staff on duty as they were all pleasant & courteous. Having just read a previous review in which they were criticised I am very surprised. It seemed to me that the staff had obviously been trained... More 

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ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi Mabel13 Thank you so much for your kind review, I will be sure to pass your comments onto our brasserie team. We look forward to many more visits on our theme nights. Thanks Nikki More 

Midlands
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 18, 2015

Visited for lunch with daughter Saturday July 18th, food was good as always has been but when ordering service was poor no greeting, smile, acknowledgment to busy chatting to other staff. I was made to feel I was in the way and I was the only customer at the small bar. Table was dirty on entering but made up by... More 

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ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi VinceMidlands Thank you for reviewing your recent visit, and firstly let me apologise for the below standard service your received on placing your order. This is of course not the standard we expect, and it is certainly not our usual practice. I will be speaking with our bar management team and ensure they address the service issues with their... More 

Dublin, Ireland
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 13, 2015

Recently spent a night here with my sons. The parking can be a little difficult to find but they have their own car park and it is signposted , so keep an eye out for it. The girl on reception was very pleasant and very helpful. The rooms are comfortable and spotless, shores and beds are excellent. Lively spot at... More 

Was this review helpful? Yes 1
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi Gerry, Thank you for your review all the way from Ireland. It is always great to read such a positive review and i thank you for taking the time to post it on TripAdvisor. Hopefully on your next visit you will be able to enjoy our restaurant too. Kind regards Nikki More 

New forest
Level Contributor
95 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed July 8, 2015

I always like stopping at this Inn, as the hotel has a good traditional feel but has modern decor. The food in the bar is excellent, and sitiuated in the former stables. The breakfast is very generous and tasty. Overall an excellent stop over hotel.

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi, Thank you for another fantastic review. It is great to read that your continue to enjoy your time with us, and that the unique building we inhabit adds to the experience. We look forward to many more of your visits. Thanks Nikki More 

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