We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Swan Hotel

Certificate of Excellence
46-46a Greengate Street, Stafford ST16 2JA, England
Hotel amenities
The Swan Hotel
Book on
TripAdvisor
Trusted partner. We work with Cancelon to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #3 of 10 Hotels in Stafford
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
mabel13 Staffordshire, United Kingdom
Add Photo Write a Review

282 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    159
    83
    24
    11
    5
See reviews for
32
115
15
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (282)
  • Mar-May only
    (83)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (53)
All months
Staffordshire, United Kingdom
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I went to the restaurant this week for Steak Night no complaints, the steak was delicious. However I was really impressed by the young staff on duty as they were all pleasant & courteous. Having just read a previous review in which they were criticised I am very surprised. It seemed to me that the staff had obviously been trained... More 

Was this review helpful? Yes
Midlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Visited for lunch with daughter Saturday July 18th, food was good as always has been but when ordering service was poor no greeting, smile, acknowledgment to busy chatting to other staff. I was made to feel I was in the way and I was the only customer at the small bar. Table was dirty on entering but made up by... More 

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi VinceMidlands Thank you for reviewing your recent visit, and firstly let me apologise for the below standard service your received on placing your order. This is of course not the standard we expect, and it is certainly not our usual practice. I will be speaking with our bar management team and ensure they address the service issues with their... More 

Dublin, Ireland
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Recently spent a night here with my sons. The parking can be a little difficult to find but they have their own car park and it is signposted , so keep an eye out for it. The girl on reception was very pleasant and very helpful. The rooms are comfortable and spotless, shores and beds are excellent. Lively spot at... More 

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi Gerry, Thank you for your review all the way from Ireland. It is always great to read such a positive review and i thank you for taking the time to post it on TripAdvisor. Hopefully on your next visit you will be able to enjoy our restaurant too. Kind regards Nikki More 

New forest
Level Contributor
85 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I always like stopping at this Inn, as the hotel has a good traditional feel but has modern decor. The food in the bar is excellent, and sitiuated in the former stables. The breakfast is very generous and tasty. Overall an excellent stop over hotel.

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi, Thank you for another fantastic review. It is great to read that your continue to enjoy your time with us, and that the unique building we inhabit adds to the experience. We look forward to many more of your visits. Thanks Nikki More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Have visited here several times. Always welcoming, clean, warm and in a convenient location. Staff are friendly, and food is good. Rooms are spacious with writing desks / recliners in some. Always good to take advantage of the free Wi-Fi, and either sit in the bar or comfy sofa and continue working.

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi David, Thank you so much for your kind review. It is always lovely to hear the your are continuing to stay with us, and enjoying the time spent here at The Swan. We look forward to many more visits. Thanks Nikki More 

Staffordshire
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Having been a regular at The Swan using it as a central lication to have business lunches and quick catch ups, I am disappointed that the Swan has introduced a ridiculous policy tor its car parking. It is £6 to park but your fee is only refunded if you dine in the restaurant. If you dine elsewhere, irrespective of how... More 

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi StaffordshireMrsMopp Thank you for taking the time to leave your review, as this allows me the opportunity to clarify the parking procedure in place. As a town centre venue, I am sure you can appreciate our car park is very popular. Therefore to ensure our hotel guests have the best chance at parking we introduced the current parking system... More 

Stafford, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Living in Stafford we can't think of a sensible reason to stop overnight at the Swan. Pity really, if our afternoon tea was anything to go by I'm sure a good time would be had by all. This, I believe, is my fourth review of the Swan restaurant. I've made a few negative comments in past reviews, but the recent... More 

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi Tony, Thank you for your brilliant review. I am glad that this visit was to our high standard. I love you description of our afternoon tea stands! The open ended bookcase is right on the mark. Many of our guests end up to taking a doggy bag away from their afternoon tea experience, hopefully this allows you to carry... More 

Alcester
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at the Swan Hotel when visiting Stafford castle for the mid summer outdoor Shakespeare theatre. The hotel is well located as it is within walking distance of Stafford castle. There are a good choice of restaurants and bars within the hotel. The rooms are clean and comfortable although a little noisy after midnight on a Saturday! Staff are... More 

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi Paul, Thank you for your review, we hope you enjoyed your visit to Stafford Castle. This years Shakespeare festival has certainly received some glowing reviews. As a popular town centre hotel, we do experience some noise over the weekend and I am sorry to hear that disrupted your stay. I hope you will consider visiting us again, and if... More 

Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel is perfect for its central location. It is also a five minute walk from the train station. The hotel is broken up further in to a restaurant and bar. It also has live music. The restaurant is very nice. Food was pretty good too, though we had a couple of average dishes served up to us too. If... More 

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi Prw83 Well what more can i say? Thank you for your lovely review, and for summing up the hotel really nicely. Average is certainly not the description we would want our guests to have the brasserie, so your comments will be passed onto our head chef. We look forward to welcoming you back next time you are in the... More 

Surrey, England
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 21, 2015

We booked a family room for one night (2 adults, 2 children) as we were attending a family wedding. The room we were allocated was huge, one double bed and 2 singles. We did not feel in the slightest bit cramped. The beds were extremely comfortable. The bathroom was spacious with a fantastic shower. The staff throughout the hotel were... More 

Was this review helpful? Yes
ChrisLStaffs, Front Office Manager at The Swan Hotel, responded to this review

Hi MGreen Thank you for such a fantastic review. I am happy to see that our family room was suitable for your needs - it really is a lovely room and is one of my personal favourites. We were so happy to host the wedding guests from your family member's special day, and it is lovely to hear that you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (5)
Viewed
View from room (3)
Viewed
Bathroom (5)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (3)
Viewed
Dining (10)
Viewed
Room/suite (6)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Stafford
3.7 mi away
Weston Hall
Weston Hall
#1 of 10 in Stafford
4.5 of 5 stars 352 reviews
3.5 mi away
The Moat House
The Moat House
#1 of 1 in Acton Trussell
4.5 of 5 stars 428 reviews
2.0 mi away
Premier Inn Stafford North - Hurricane
Show Prices
Show Prices
Show Prices
0.2 mi away
Vine Hotel
Vine Hotel
#9 of 10 in Stafford
3.0 of 5 stars 109 reviews
2.8 mi away
Holiday Inn Express Stafford M6 Jct. 13
1.4 mi away
BEST WESTERN Tillington Hall Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay