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Holiday Inn Express Lichfield

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Wall Island Birmingham Road | Shenstone, Lichfield WS14 0QP, England
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Holiday Inn Express Lichfield
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Holiday Inn Express Lichfield
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306 Reviews from our TripAdvisor Community

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Traveler rating
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    69
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for 3 nights while visiting Drayton Manor theme park. The hotel and room were very clean and the staff extremely friendly, efficient and helpful at all times. We were greeted on arrival by Adrian who was very welcoming. Free wi-fi in the room and a fan which I was very glad of as the weather was warm during... More 

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear Customer, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Jack. More 

Liverpool, England
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked this because it was a convenient overnight stop near the motorway. The bargain rate we had paid in advance didn't lead us to expect a lot. However, the receptionist was efficient and charming; our room was clean, spacious and quiet (with an extremely comfortable bed and warm duvet - very welcome in a dire British summer). Breakfast, included... More 

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear Customer, Thanks for your review of our hotel, we are delighted to hear that you enjoyed your recent stay with us here at Lichfield. We have made a note of all comments and will definitely look to address these. Also, just so you know we are going to be undergoing a huge refurbishment before the end of the year... More 

Lichfield, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

I stayed for 2 nights. Staff very friendly and helpful. The room was large and comfortable. Lovely bed. Good bathroom with excellent shower. I really couldn't fault the standard offered. The breakfast was adequate but I thought somewhat basic. Not a lot of choice if you can't face a greasy spoon first thing. The coffee machine delivered a cup of... More 

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Hi David, We are extremely pleased to learn that you enjoyed your recent stay with us here at Lichfield and that the staff were able to meet your needs. Also thank you for the constructive feedback, I have made a note of all comments and we shall definitely look to tackle these issues the best we can. Hope to see... More 

Staffordshire, England
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Not the usual standard you would expect from Holiday Inn - the rooms are clean but looking tired with some fixtures and fittings having fallen off the wall. Some of the staff are excellent (Meg and Laura are brilliant) but some of them are pretty miserable. They include breakfast which is a good job - I would not be impressed... More 

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear Customer, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. We have made a note... More 

glasgow
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights with my wife. Excellent value hotel, very clean, nice rooms, friendly and welcoming staff, particularly Dave and Meg at reception. Convenient location on outskirts of Lichfield and handy for Motorways. Buffet breakfast is nice, with some hot items too. Bar service also available, with snacks, etc. Nice pint of Boddingtons. Overall, i would recommend this hotel as... More 

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Glasgow, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here over night on route home from our holiday. It's a great place with extremely friendly staff that go beyond the call of duty to help. Always have a smile on their face! Will definately be back. Rooms were well serviced and plenty of towels available. Lift was a bit dodgy though.

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear Customer, Thanks so much for your review of our hotel. We are delighted to learn that you enjoyed your recent stay with us here at Lichfield and that we were able to meet your needs. I will definitely make sure this message gets passed on to the rest of the team. Kind Regards, Jack Bailey. More 

Preston, United Kingdom
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here as it was halfway between offices I was visiting. It's a very basic hotel, doesn't have a restaurant and the hotel is located on the outskirts. So if you can't be bothered with driving the options are Macdonnalds or Frank & Ben which are both near the hotel. The room was clean ish, there was a long... More 

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear Customer, Thanks for your review of our hotel. We really appreciate your feedback and we will definitely make a note of all your comments. Also just so you know we are going to be introducing a food menu to the hotel in the near future so that will be in place by the end of this year, if you... More 

Aylesbury, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Well placed for the wedding venue 15 minutes away. Staff were very friendly and helpful and even looked up local florists for me. Room was clean and a good size. There was a good selection for breakfast. All in all a good experience I would be happy to recommend to others.

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear Customer, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will definitely make sure that this message gets passed onto the rest of the team. Hope to see you again soon. Jack. More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here when we came to Lichfield to visit some friends. The reception staff were very friendly and helpful. When we came back to the room in the evening, we found the room very noisy from the road and car park outside and from guests walking down the corridors. We were on the ground floor and our room looked... More 

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear Customer, We are very sorry to hear that you found your room to be noisy. If you do stay with us again I advise you to request a 'quiet room' when making your booking and we will be more than happy to make sure you are assigned a room on the other side of the hotel away from the... More 

Leeds, United Kingdom
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well-placed as a stopover in the Midlands, this HI Express provides friendly, basic and clean accommodation. The website is poor [couldn't book two different types of room in one booking]; the bar is extremely expensive [£5.70 for two J2Os] and there is no bitter available at all. Yes breakfast is included, but the quality of the food on offer is... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Lichfield, responded to this review

Dear VimesFan, Thank you for your recent stay with us and reviewing our property. Please accept our apologies if the website as well as the breakfast fell below your expectations. Rest assured that your comments will be looked into and actions will be taken accordingly. We greatly appreciate your feedback as this gives us the avenue to improve on our... More 

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