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Holiday Inn Express Lichfield

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Wall Island Birmingham Road | Shenstone, Lichfield WS14 0QP, England
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Holiday Inn Express Lichfield
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Holiday Inn Express Lichfield
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274 reviews from our community

Traveler rating
    72
    107
    62
    22
    11
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76
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61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
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    (274)
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    (67)
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Suffolk
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for one night prior to a wedding at a local venue. The staff were fine and helpful enough but the room was only average for the money. The later you leave the booking the greater the price and whilst this is market forces in operation the value you receive is diminished in my view. The bed was... More 

Was this review helpful? Yes 3
LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for taking the time to leave a review following your recent stay with us. I am genuinely sorry to learn that you were disappointed with your recent experience at the Holiday Inn Express Lichfield. We would always encourage our customers to come and talk to us if they experience a problem as I know the team... More 

Lincoln, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed in this hotel for 1 night it had everything you want its location to the town centre was very good the staff were very helpful the room was great it had every thing you needed the bed was really comfortable .

Was this review helpful? Yes
LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear Sheila, Thank you for leaving a review following your recent stay with us at Holiday Inn Express Lichfield. I am glad that you had an enjoyable stay and that you found the bed comfortable. We appreciate your feedback and look forward to seeing you soon. Kind Regards Alex More 

Liverpool
Contributor
18 reviews 18 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We have stayed in this hotel several time - it is close to my daughter's house. My son is a wheelchair user and requires an adapted room. This hotel has good disabled access/adapted rooms and the adjoining carers room (a standard double with en suite) is free of charge. We have never had any problems until this weekend. I booked... More 

Was this review helpful? Yes 1
LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear AnnaGrace, Thank you for your review. I am sorry that you experienced a problem during the reservation process, I know that my colleagues in our reservations centres across the globe share in our commitment to guest satisfaction. When problems do occur we do everything that we can to resolve these problems and I am pleased to learn that this... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

we paid £63 per room for 4 occupants. Bargain! It includes breakfast buffet. The most firm mattress, better then mine at home. Pillows are firm enough for my liking. Toilet n bathroom very clean. Shower facilities which is practical than a bath. Very good customer service. Don't miss the mocha, it's drink all you can! Nice size bedroom. Best value... More 

Was this review helpful? Yes
LichfieldHIEX, Guest Relations Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for leaving a review of your recent stay with us. It is great to learn that you had an enjoyable experience. We would welcome the opportunity to learn how we can further enhance your next visit in order for you to feel that your stay is worthy of a five star review. We thank you for... More 

West Sussex
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Weekend visit for a wedding and this hotel met all our needs. Well designed rooms with everything you could possibly want. If there was something you did forget, the wonderfully helpful and pleasant staff would get it for you. Bed linen was good quality and the breakfast surprisingly excellent catering for all tastes and diets. Couldn't recommend it more highly... More 

Was this review helpful? Yes
LichfieldHIEX, Guest Relations Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for leaving a 5 star review of your recent stay with us. I'm delighted to learn that you found the staff members helpful at the hotel which contributed towards a enjoyable experience. We thank you for choosing us for your stay in Lichfield and we hope to see you again for your next visit. Kind regards,... More 

West Drayton, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here when visiting a show at the NEC. They were decorating when we where there but our room was already completed. The standard of room was excellent surpassing that of some full sized Holiday Inns that i have also stayed in. Breakfast choice is limited but for the price you cannot go wrong.

Was this review helpful? Yes
LichfieldHIEX, Guest Relations Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for leaving a review of your recent stay with us. I am glad that you like the improvements to the hotel, I can confirm that we are expecting to continue investing in the hotel over the coming weeks and months. We thank you for choosing us for your stay in Lichfield and we hope to see... More 

Falkirk
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

We stayed for 2 nights which was during the period of Crufts at the NEC. Many dogs were staying at the hotel but were never in the way of other guests and it was lovely to see them all heading out to the show, well done holiday express for accommodating them... Rooms were spacious and clean. Reception staff very welcoming... More 

Was this review helpful? Yes
LichfieldHIEX, Guest Relations Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for leaving a 5 star review of your recent stay with us. I'm delighted to learn that you found the staff members friendly at the hotel which contributed towards a enjoyable experience. I ensure you that these positive comments will be passed onto everyone. We thank you for choosing us for your stay in Lichfield and... More 

Sheffield, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 9, 2015

We spent 3 nights here, in March. The room - 321- was excellent; quiet, clean and light, and the heating worked beautifully. Tea/coffee and milk were in abundance and the breakfasts were substantial and varied.Staff could not be bettered for friendliness and helpfulness. However, we were not told that the Hotel is 3 1/2 miles outside the city, therefore costing... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Lichfield, responded to this review

Dear Win D, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and it is nice to read that the rooms and its amenities are well to your liking. Despite of these, it is regrettable if the location of the property fell... More 

Blackpool
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2015

We have used this hotel before. We love the high standard of the accommodation despite its budget tag. Clean room; helpful staff; convenient for the NEC; choice of eating nearby; good free parking on-site. Not only did we get a good price for the room (triple) but breakfast was included - cereals, croissants, toast, egg/sausage/beans. A few noisy guests leaving... More 

Was this review helpful? Yes
LichfieldHIEX, Guest Relations Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for leaving a 5 star review of your recent stay with us. We really appreciate you taking the time to leave such lovely comments. I am thrilled you enjoyed your stay with us, I'm delighted to hear how the team were helpful as we take great pride in our customer service. Thank you for choosing us... More 

Ashby de la Zouch, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2015

I was going out locally so needed to stay somewhere a short taxi ride from the city centre. This hotel fit the bill very well. Room was clean, fresh and the bed was very comfy. Didn't stop for breakfast the next morning but would stay here again in similar circumstances. Staff helpful and they gave me details of a very... More 

Was this review helpful? Yes
LichfieldHIEX, Guest Relations Manager at Holiday Inn Express Lichfield, responded to this review

Dear Sandra, Thank you for leaving a review of your recent stay with us. I'm delighted to learn that you had a positive experience with us. Thank you for choosing us for your stay in Lichfield and we hope to see you again for your next visit. Kind regards, Sian O'Connor More 

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