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Holiday Inn Express Lichfield

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Wall Island Birmingham Road | Shenstone, Lichfield WS14 0QP, England
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Holiday Inn Express Lichfield
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293 Reviews from our TripAdvisor Community

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Traveler rating
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    64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver, Canada
Level Contributor
63 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 stars Reviewed yesterday NEW

Typical HI Expess. Fairly basic rooms with a rather soft bed. Nice that breakfast was included. Staff was helpful in ensuring our room choice was met. I would stay here again if in the area as it was well located for both Lichfield and Sutton Coldfield and good value vs other hotels in the area.

Was this review helpful? Yes
Manchester, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were visiting for the Staffordshire 70.3 and booked two rooms. A friend booked the rooms and at the last minute we needed to change things round, rang late the night before and the staff could not have been more helpful or friendly, this continuted when on site, nothing was too much trouble and every question met with friendly professional... More 

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear Customer, Thanks for leaving such a great review. We are delighted to hear that you had such a pleasant stay with us. We take pride in our customer service and therefore love to hear that our guests are happy and that we met your needs. Hope to see you again soon. Jack. More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for one night, room was very clean, comfortable with a good powerful shower, but best of all was the very friendly receptionist Sian who went out of her way to help us out when we arrived too early. Thanks you were great

Was this review helpful? Yes 2
LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear Harry, Thank you for your review following your recent stay with us at Holiday Inn Express Lichfield. It is great to learn that you had an enjoyable stay with us and I know that Sian is chuffed to have received such positive feedback. All of our team work hard to deliver a good service to our customers and we... More 

Sunderland, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we only stayed at this hotel overnight and it is the first time I have ever used this chain of hotels - have to say that we will def use them again as everything was spot on - everywhere was clean, modern and bright - the room was much bigger than expected - loads of car parking space - even... More 

Was this review helpful? Yes 1
LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear MagentaJo Thank you for your 5 star review of our hotel. I am pleased to learn that you enjoyed your stay with us, we strive to offer our customers grate value for money and agree that we offer a great location for easy access to the National Memorial Arboretum. We hope to see you again for your next visit... More 

London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Having stayed in several Holiday Inns I know what to expect except I don’t because I never saw an Express Holiday Inn before. I could not easily guess which services might be missing in the “express” version, some Holiday Inns are four-star smart so I assumed the elegant restaurant would be one such missing element and it was but we... More 

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LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for your comprehensive review following your recent stay with us in Lichfield. It is great to see that taking everything into account that you had a positive experience with us. Indeed we do believe that you do not have to be a 5 star hotel to offer a 5 star experience and we would love to... More 

Buckinghamshire, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed here last week as part of a wedding party, the hotel is clean welcoming, rooms are a good size and comfortable beds! The lady on reception was very accommodating and even arranged our taxis for us. Breakfast was impressive and there were plenty of seating available for us to all sit together! Only negative I have is that... More 

Was this review helpful? Yes
LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear Carol, It is great to know that taking everything into account that you had an enjoyable stay with us. I am sorry if one of the hotel team let you down, we all care about our customers and would never intend to give a negative impression. I do hope that you will continue to stay with us for your... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I arrived here with my husband in April as a annual visit to the memorial arboretum. It looked very busy when i arrived on a Tuesday evening, the two reception girls were already hard at work serving customers on the bar but friendly acknowledged i was at reception. I looked into the office door to see a man appearing to... More 

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LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear Viola, I am so sorry to learn that you have had a poor experience during your stay with us in Lichfield. Having discussed your comments with Ben I know that he is upset to learn that he left you with a poor impression of him and his service, particularly as Ben has a great fondness for talking with customers... More 

Pontypridd, Wales, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for 1 night. Staff very helpful, rooms excellent, breakfast excellent and the price we paid was also very good. Ideal hotel for visiting the arboretum. Would definitely recommend this hotel as we had no problems

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LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for your kind comments. I hope that you had a memorable visit to the National Memorial Arboretum and hope to see you again for your next visit to the area. Kind Regards Alex More 

Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 21, 2015

Stayed for 1 night on business and I was very impressed by the cleanliness and facilities in the room. The staff on reception were very polite and helpful and it was great that the meal allowance could be used at Frankie & Benny's nearby! Will definitely use the chain again.

Was this review helpful? Yes
LichfieldHIEX, Front Office Manager at Holiday Inn Express Lichfield, responded to this review

Dear customer, Thank you for taking the time to leave a 5 star review of your recent stay with us. I'm delighted to learn that you found the staff members polite and helpful at the hotel which contributed towards a enjoyable experience. I ensure you that these positive comments will be passed onto everyone. We thank you for choosing us... More 

Chippenham, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 19, 2015

This is a fairly quite and friendly place to stay. Its easy to get to from the motorways has clean rooms with the usual complimentary coffee and tea bedroom facilities. Good comfy beds and pillows (hard & soft choice). Breakfast was excellent with huge variety and relaxed surroundings. Staff very helpful. My father in law who was with us, loved... More 

Was this review helpful? Yes
LichfieldHIEX, General Manager at Holiday Inn Express Lichfield, responded to this review

Dear Philip, Thank you for taking the time to leave your feedback on Tripadvisor. I am glad that you had an enjoyable stay and trust that you had a memorable visit to the National Memorial Arboretum. We hope to see you for your next visit to the area and would be happy to learn how we can further enhance your... More 

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