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BEST WESTERN PLUS Swan Hotel

#1 of 3 Hotels in Wells
Certificate of Excellence
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Sadler Street, Wells BA5 2RX, England
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BEST WESTERN PLUS Swan Hotel
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BEST WESTERN PLUS Swan Hotel
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517 reviews from our community

Traveler rating
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    63
    20
    15
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55
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51
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Swan Hotel
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Camberley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 3, 2013

Great experience from a 2 night stay, one problem was fixed immediately by lewis their duty manager who could not have been more helpful. Its the best hotel in wells, food was excellent and service was of the highest quality.

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Cheddar
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 26, 2013

I love the Swan at Wells. We often have lunch there, either in the Bistro or the lounge. The homemade shortbread is to die for. However, it really niggles me that if the table we sit at has the previous customers dishes on, when the staff clear it they never wipe the table. I have to ask them to every... More 

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Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review

Thank you for taking the time to write your review and yes I do read them. Please rest assured your comments will be shared with Michelle and her team and I am positive they will take the necessary action to ensure a better service. Kind regards Terri Chichester More 

Torquay, United Kingdom
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 17, 2013

Having read the reviews we called in for lunch after visiting the cathedral. We want to spend a couple of nights in Wells/Glastonbury and thought that if we liked what we found we would return for a long weekend. Based on our lunch experience we won't be back. We ate a snack lunch in the bar and felt sorry for... More 

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Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review

Thank you for taking the time to post your comments. Guest feedback is very important to us and we are investigating that you raised. Kind Regards Terri Chichester General Manager More 

Richmond, VA
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 13, 2013

We did not stay in Wells, but were there for lunch and for the afternoon of December 23 to attend a Carol Service at the Cathedral. We did not have reservations, we had been traveling (from Virginia) and did not have enough information about Wells to do that in advance. However, we were given a good welcome and had a... More 

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Braunton, United Kingdom
Top Contributor
55 reviews 55 reviews
19 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed January 10, 2013

having stayed in this hotel about 8 times now and having had a really bad experience the last time , we thought we give it another go as it is convenient for our needs. we booked 2 nights and requested our regular room which apparently wasnt available even though the hotel was empty. the room we were given although clean... More 

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Weymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 7, 2013

Six friends and I booked Sunday lunch at the Swan lulled into optimism by favourable reports about the Hotel. It was awful in virtually every way. The clean linen cloths looked promising, but immediately the service looked flaky. The women were "Madam" (pretentious), the men were nothing and we were told to "Enjoy!" Neither English nor French. The duck starter... More 

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Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review

Thank you for taking the time to write your review. In response to your comments , we do refer to our guests as Sir & Madam unless we know their names as we see this as being polite and friendly. I am sorry you were disappointed with the meal and I will certainly raise your observations with the Chef. I... More 

Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 5, 2013

We visited Wells last August returning home from a touring holiday of Devon & Cornwall. The Swan is a lovely old building in a great location just over from the cathedral. The hotel and rooms were lovely and very comfortable and clean, the staff were welcoming and friendly. Food and service were good, our evening meals and breakfasts were very... More 

Was this review helpful? Yes 2
London
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2013

New Years Eve, spent at the 'Swan', compelled me to write another review, to relate my experience to other readers of Trip Advisor.. We booked the Gala Night and Rooms for the night with friends to enjoy the night without the .worries of driving. Champagne and Canapes, for starters then an incredible three course dinner, to a Michelin Standard, followed... More 

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Derbyshire
Top Contributor
131 reviews 131 reviews
42 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed December 31, 2012

This is a rather nice old hotel, right in the centre of Wells with parking! It has the best service that I have come across in recent years and the staff should be highly commended (also the person that trained them). We stayed between Christmas and New Year and I wasn't that taken by the Table d'Hote for the evening... More 

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Nottingham, United Kingdom
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 4, 2012

I’ve stayed here now a few times and this time had to be my favourite. Friendly staff made me feel welcome and automatically upgraded me to a luxury room in the main house with outstanding views of Wells cathedral, four poster bed and all!! All this and I never had to ask they just did it because they saw I’d... More 

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