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BEST WESTERN PLUS Swan Hotel

#1 of 4 Hotels in Wells
Certificate of Excellence
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Sadler Street, Wells BA5 2RX, England
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BEST WESTERN PLUS Swan Hotel
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552 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Somerset
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a wonderful 3 course sunday lunch here. Impressed from the start. A warm welcome from reception (and the cat!) Each member of the waiting staff were so nice and helpful. It showed great customer service training. And the food was delicious. Will go back to try the evening menu in the future. Nice clean interior and surrounding

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Bristol, United Kingdom
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

We came for lunch whilst visiting Wells on a tour of the Hot Fuzz sights and were not disappointed. As the main hotel featured in the film we decided to go and try some of the lunch. The food was spot on and the service was brilliant. Would definitely recommend and would definitely come again!

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england
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Went there for one night wish I went home instead first the car park is that small we couldn't get in so had to park in there other car park then walk back to the hotel.the price of the room was not worth how much we paid and we got bit in the room.well breakfast was a nightmare we went... More 

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McLean, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Swan is magical place to stay in Wells, Somerset. The "city" is quaint and anchored by a magnificent cathedral and bishop's palace. The hotel dates from 1400 and faces the Catheral. The rooms are all different, some more quirky than others....but the service is terrific. Comfortable and nicely decorated. Michele (manager) is a gem, so helpful and professional with... More 

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East Midlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great weekend in this traditional and well appointed hotel. All the hotel staff were friendly, efficient and helpful. Breakfast was delicious and personal and last Friday evening, we ate in the restaurant and the food was faultless. One comment. It would be a good idea to let motorists exiting the car park that it is a one-way-street... More 

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Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Good hotel. 25 minutes from the clarks village in street. Comfortable rooms though no air con. Breakfast is very good. This hotel is opposite the cathedral in the centre of town close to bars and restaurants. Lighting wasn't great in my room though. The entrance to the hotel is a little tight if you have a very big car or... More 

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Marlborough, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Best Western Plus Swan Hotel this weekend with my Husband. We had one of the four poster rooms which had the most stunning view of the Cathedral. The room was nicely decorated and the bed very comfortable. It does feel very special to be able to gaze out of the window at such an architectural delight,... More 

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Kent, United Kingdom
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Quite by chance we booked a self-catering apartment in the Mews behind the hotel - this as it turned out was a great choice! We had two bedrooms, plus a living room and kitchen (perfect for a family of four) and a back door from the hotel to Wells city centre. The beds were very comfortable, and the hot water... More 

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Chard, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

While visiting Wells last week, arriving around lunchtime, we stumbled across the Walled Garden Cafe. Looking very inviting and not too busy, a plus as we were limited for time, we spoke to one of the waitresses who gestured for us to sit down and said she'd come and take our order. Having sat down, we had to search elsewhere... More 

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