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BEST WESTERN PLUS Swan Hotel

#1 of 4 Hotels in Wells
Certificate of Excellence
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Sadler Street, Wells BA5 2RX, England
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1 room 1 guest
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BEST WESTERN PLUS Swan Hotel
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573 Reviews from our TripAdvisor Community

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Traveler rating
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    166
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wells, United Kingdom
2 of 5 stars Reviewed yesterday NEW

Very poor check-in receptionist and poor attitude. Have to wait for hours even after long hours of flights (>12hours) for a room to be ready and no alternative is given! Breakfast choice is below par. If you prefer to try out the food in the hotel restaurant, PLEASE reserved first EVEN you are the hotel residents.

Review collected in partnership with Best Western GB

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Antwerp, Antwerpen, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The Swan is a really excellent hotel - luxurious deluxe rooms, great setting with magnificent views of the Cathedral, delicious food, really friendly staff (including a cat!). I would certainly stay again.

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Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Swan reflected what we felt about the city itself...full of interest, warmth ( on dry, sunny days ) and good memories. Though not as grand as its neighbours the cathedral and bishops' palace, the hotel was staffed by friendly and enthusiastic people, was comfortable and interestingly stylish. We had an excellent dinner as part of a half-board rate with... More 

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Southampton, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Lovely big family room. Not to much noise either. Clean fresh and we'll maintained rooms. Breakfast excellent and both waiter service and customer service on front desk welcoming polite and helpful. We didnt use bar fotness suite or resturant so cant comment. Lovely venue with stunning views of cathedral. Thoroughly enjoyed stay... Would recommend.

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Sevenoaks, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A tasty beef and horseradish sandwich in an outdoor garden which overlooks beautiful Wells Cathedral. Pricey menu but you pay for the view. Basic kids menu but ours shared 6 fish goujonscwith chips which cost about £6.

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Paisley, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I felt a little disappointed that when I booked the hotel I was told that my disabled sister-in-law would only have six stairs to climb into the Coach House. At no point did anyone tell us that in order for her to get to the lane leading to the Coach House she would need to negotiate two sets of stairs,... More 

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Cheltenham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed here on many an occasion as it is a perfect location for visiting Glastobury and surrounding areas. Although we have traveled extensively through the world, I have to say this is still one of our favourite hotels.

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Trowbridge, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked 2 nights via third party agency ( bookings.com) I realise what I had always though, you get the cheap seats when you do that, well we certainly did. Room 46 is like the black hole of Calcutta, small, dark, stuffy and hot. No air flow. Bathroom was OK, Tried to use fan supplied, sounded like ball bearings in a... More 

Was this review helpful? Yes 4
Swansea, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A quirky old hotel in superb location. The hotel is spread over several levels which adds to the charm. Sitting in the garden with the full view of the cathrdral facade is pure relaxation. The rooms are not air conditioned because of the listed status but were comfortable.

Was this review helpful? Yes 1
Livingston, United Kingdom
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

Visiting Wells for the day called in for lunch. The weather was lovely so we sat in the area outside across the road with a view of the cathedral. We opted for sandwiches and a beer, the sandwiches were very nice and the beer cooled us on a hot day. All in all a very nice lunch in a lovely... More 

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