We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3 Wells hotels

BEST WESTERN PLUS Swan Hotel

3.0 of 5 Hotel   |   Sadler Street, Wells BA5 2RX, England
Hotel website
Hotel deals
Hotel amenities
Special Price
Save up to 22% off stays!
Save Saved
You added BEST WESTERN PLUS Swan Hotel to your Saves list
BEST WESTERN PLUS Swan Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
80%
Ranked #1 of 3 hotels in Wells
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Ridgebacker Okehampton, United Kingdom
  • Overview
  • Reviews (393)
  • Photos (153)
  • Amenities
  • Room tips (106)
  • Location
  • More
Write a Review

393 people have reviewed this hotel

Traveler rating
    192
    121
    50
    16
    14
See reviews for
41
212
15
39
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Okehampton, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a great hotel for visiting Wells, close to the cathedral and Bishops palace and it has limited parking. We stayed in July 2014 and found it a nice place to stay..however we did experience endless banging of the pipes in our room.We were in the coachouse,I think it was room 65 and I have to say the constant... More

Was this review helpful? Yes
Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review

Thank you for taking the time to post your comments. I was sorry to hear that you experienced banging pipes in your room. A guest notified us of a similar problem a few weeks ago and we immediately reacted by checking all the plumbing. While there was no obvious problem, we took the opportunity to replace numerous valves and pipes.... More

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Just had my sons wedding at the Swan hotel Wells, what a great day, we were made very welcome by manager Mark and his team they couldn't do enough for us,they made the day run smoothly, the food was excellent, the service was good, the hotel was very clean the room we had was fantastic, we will definitely be visiting... More

Was this review helpful? Yes
Wadebridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I attended a wedding at the hotel and I was very impressed by the level of cleanliness of the hotel and it's facilities. We spent the majority of the day outside in the garden which was very comfortable. The food was very good and the menus looked good too. To add to this the staff were helpful and friendly although... More

Was this review helpful? Yes
Slough, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying at this hotel for one night has restored my faith in guest inn type hotels in quaint towns. I very rarely give a 5* rating but this place definitely deserved it! First off, the Receptionist was super friendly and welcoming and got my colleague and I checked in swiftly with no hassle at all. I fell in love with... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our recent 2 night stay in the courtyard at the Swan was so relaxing we felt we'd been there for longer. We would have loved to stay on - the suite was so comfortable and quiet, we loved having our own kitchen and the breakfast was super. What made our stay really special though was the staff, who were friendly... More

Was this review helpful? Yes
Essex
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just returned from spending 3 nights at The Swan (14th – 17th June) on a bed, breakfast and dinner rate. Check in was speedy and very efficient the gentleman on reception explained, about the hotel, Wi-Fi, restaurant and parking the car, which we had already found. (And yes it is a tight squeeze). Our room was on the... More

Was this review helpful? Yes 1
Surrey
Top Contributor
67 reviews 67 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Took my elderly father to this hotel for a two day break. The staff were excellent and the small touches meant a lot such as my being offered an extra key for my father's room just in case. (He is 97!) My father had room 50 which had easy access with no stairs. Rooms were very good with large towels,... More

Was this review helpful? Yes
Enfield, United Kingdom
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here whilst visiting family, and it's a surprise. Excellent value for what you'd ink would be the premium hotel in the centre of the city. The four poster bed and the amenities are great, and the cafe is a wonderful spot to enjoy the view of the cathedral. Visit in winter, and the log fire warms you all... More

Was this review helpful? Yes
Scotland
Top Contributor
106 reviews 106 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights as we were travelling North from Dorset. Lovely village with interesting small shops and plenty of places to eat and drink. Our room was very nice, facing the road but with little overnight noise. Good facilities and clean. Internet was down when we originally booked but we negotiated a reasonable deal by phone. Breakfast OK... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at the Swan a few times over the last couple of years, but never before left a review. The hotel is lovely - the refurbished rooms are tasteful and the remaining rooms are still very comfortable. I have been luck enough to stay in the Cathedral Suite twice, which is beautiful with an amazing view of the... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage BEST WESTERN PLUS Swan Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN PLUS Swan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Swan Hotel

Address: Sadler Street, Wells BA5 2RX, England
Phone Number:
Location: United Kingdom > England > Somerset > Wells
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Swan Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Expedia, Priceline, BookingOdigeoWL, Hotels.com and Agoda so you can book your BEST WESTERN PLUS Swan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Wells
Wells Best Western
BEST WESTERN PLUS Swan Hotel Wells, Somerset

153 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (83)
Viewed
Hotel & grounds (15)
Viewed
Room/suite (16)
Viewed
View from room (8)
Viewed
Dining (20)
Viewed
Bathroom (5)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (71)
Viewed
Dining (23)
Viewed
Room/suite (22)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (17)

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stunningly located in the shadow of Wells Cathedral, the hotel is steeped in nearly 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral and boasts a dramatic bedroom furnished in a rich palette of purple and gold. Guests can indulge themselves in the magnificent sitting room sipping on complimentary Champagne and pamper themselves in the grand free standing brass bath. Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotels award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible and the menu combines modern and traditional British cooking. Diners can enjoy the splendid oak panelled restaurant whilst the beautiful surroundings of the Walled Garden Café and Garden Room are open for alfresco dining during the Summer. Wells and the surrounding area are packed with plenty to see and do. Wells market take place on a Wednesday and Saturday with an interesting array of goods available from over 50 stallholders. While on the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England’s most attractive landscapes. ... more   less 
Number of rooms
53

See which rooms travelers prefer