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All 3 Wells hotels


3.0 of 5 Hotel   |   Sadler Street, Wells BA5 2RX, England
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Ranked #1 of 3 hotels in Wells
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
piscesLondon London
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406 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed with a group of friends during the week and all were of the same opinion as to what a great city centre hotel this is. Other attractions in the local area are all very reachable, we actually used the bus for our trip to Street and some Outlet retail therapy. We had a room with a cathedral view which... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel on several occasions for variouse visits a family weekend trip, special occasion and for a relaxing break, my family and I have never been let down or disappointed with our stay. The staff have always been polight curtious and very helpful, Food has been to high standards and breakfast is exceptional with a variety... More

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North wales
Top Contributor
59 reviews 59 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We actually spotted the hotel on a best western ad when watching an episode of Frost, I recognised the cathedral so searched for the hotel ... we booked a room for a short break immediately and we were not disappointed. Very friendly reception staff booked us in and we went off to our room. We were given room 48 which... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

First visit to The Swan. A homely hotel where staff, food and accommodation were of a very high standard. The closeness to the city center and the magnificent cathedral was a bonus. We shall return . The historical background to this very old building added considerably to our most enjoyable stay.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I booked this hotel for a work visit. The hotel is in the centre of town with its own free car park - a real bonus! It's terrace has a great view of the cathedral and is just across the green. The reception area, bar and restaurant do lack original features, I presume as a result of Westernisation. I had... More

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Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We thought we would celebrate the day by having a cooked lunch in a hotel.We arrived at 12.20 and ordered from the daily special menu. The service was very slow. My wife could not discern what the bland green soup was [listed as vegetable] she gave up whereupon the waiter when clearing asked if she would like some more!. The... More

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Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review

Thank you for your comments. I was sorry to hear that you were disappointed by the quality of your lunch. I am investigating the issues that you raised with my kitchen team. I sincerely hope that you will give the Swan Hotel another chance in the future. More

London, United Kingdom
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

A birthday trip turned sour when we revisited this once loved haunt and found we had been put in a rather ill-planned room (with a bath in front of the bed) and poky bathroom, added to which the room overlooked an area for parties. We had been informed that there would be a "function" but not that a blaring, thudding... More

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East Bergholt, United Kingdom
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Reading the other reviews, in does seem that some rooms are better than others. We had room 48 which was on the first floor at the end of a corridor - so very quiet as it only shared one wall with another room. It was actually a pair of rooms - the room you enter had a sofa bed and... More

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Top Contributor
85 reviews 85 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We called in here briefly for afternoon tea on a trip to Wells. We didn't visit the hotel but the Walled Garden Cafe that is associated with the hotel. I couldn't find a separate listing on TripAdvisor for it. Anyway in the end we all had cocktails in a lovely open air seated area with a nice fountain. It was... More

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Additional Information about BEST WESTERN PLUS Swan Hotel

Address: Sadler Street, Wells BA5 2RX, England
Phone Number:
Location: United Kingdom > England > Somerset > Wells
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Swan Hotel 3*
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Also Known As:
Best Western Wells
Wells Best Western
BEST WESTERN PLUS Swan Hotel Wells, Somerset

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Room/suite (16)
View from room (8)
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Bathroom (5)
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Dining (23)
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Top-rated Attractions Nearby
Wells Cathedral
Religious Sites
Vicar's Close
Architectural Buildings
Ebbor Gorge
Geologic Formations


Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stunningly located in the shadow of Wells Cathedral, the hotel is steeped in nearly 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral and boasts a dramatic bedroom furnished in a rich palette of purple and gold. Guests can indulge themselves in the magnificent sitting room sipping on complimentary Champagne and pamper themselves in the grand free standing brass bath. Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotels award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible and the menu combines modern and traditional British cooking. Diners can enjoy the splendid oak panelled restaurant whilst the beautiful surroundings of the Walled Garden Café and Garden Room are open for alfresco dining during the Summer. Wells and the surrounding area are packed with plenty to see and do. Wells market take place on a Wednesday and Saturday with an interesting array of goods available from over 50 stallholders. While on the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England’s most attractive landscapes. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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