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BEST WESTERN PLUS Swan Hotel

#1 of 3 Hotels in Wells
Certificate of Excellence
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Sadler Street, Wells BA5 2RX, England
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Swan Hotel
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539 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portsmouth, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We first visited this hotel two years ago and could not fault the helpfulness of staff, the standard of the room and the overall ambience of the hotel and we were pleased to find that none of this had changed for our recent 3 day stay which included dinner and breakfast in the deal. However, on the previous occasion we... More 

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london
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My cousin and I stayed at The Swan this weekend as we were attending a wedding in Wells, along with quite a few of the wedding party. The room was neat, spacious, comfortable and clean. Reception staff were friendly, helpful and professional as were the bar staff and the restaurant staff were lovely. Which brings us on to the breakfast.... More 

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Aylesbury, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found this hotel to be perfect for a celebration stop over whilst travelling back from Cornwall, it was my wifes 60th birthday and the staff couldn't have done more to make it a memorable stay. They accepted birthday cards in the post from friends and family and placed them in our room on our arrival. They arranged for Champagne... More 

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Perth
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We visited Wells for the day and were excited to try the restaurant here. The food was good but after waiting 40 minutes for them to bring out a fruit salad (even after reminding them) we gave up and left. Very disappointing.

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Colwyn Bay, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My Wife and I visited Wells and stayed at this hotel. Superb , Matt at reception was pleasant and most helpful . The room in the mews was good no view and the room was very hot during the night, but this did not detract from the visit. Dinner was excellent and the wine list for a change was good... More 

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Exeter, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A delight to find a dog friendly (limited number of rooms) hotel with character in the delightful City of Wells. Our room in a separate block was to a high standard and the food and service excellent if a little slow.

Review collected in partnership with Best Western GB

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here last july for mine and my partners anniversary and I cannot wait to come again this year! The staff are fantastic and so polite. I have had so much confusion with booking dates this year but that was no problem for them and dealt with everything superbly!

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Wells, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago

My Daughter and her Husband got married at the Swan last week, we had an absolutely fantastic day. Mark and his team couldnt have done anything more, from the moment we got there to set up we were made to feel special and nothing was too much trouble, they even managed to make the sun shine in perfect time for... More 

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Shepton Mallet, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed May 31, 2015

We got married there on 23rd of May , Mark Tobin was outstanding , could not of wish for a better hotel to get married at , A perfect day , for all the staff that work very hard to make sure that it all went well , clean and comfortable room ,big thank you , Richard & Rita Attwood

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Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 31, 2015

Whenever we go to wells we always go here for lunch, they have a great area at the front looking out onto the cathedral. We prefer the walled garden at the back which is a proper sun trap. The food is lovely and plentiful and really good value, we find the staff very attentive and polite. Cannot recommend this place... More 

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