Just returned from a weekend at The Swan - and something of a mixed experience. First off, hats off to the courteous and attentive staff, who were friendly, welcoming and polite. Second, our room was perfectly comfortable, a decent size and with a glorious view to the cathedral...a beautiful sight to wake up to in the morning. Third, the location was ideal - minutes away from everything this small but perfectly formed city has to offer. Sadly, the same praise cannot be given to the catering. Here's what happened to us. BREAKFAST Started well - ordered tea and coffee, two full English breakfasts and, while we were waiting, enjoyed some fruit from the buffet. The dining room was busy and, we were quite chilled, but after about 35 minutes, stomachs beginning to rumble, we asked what had happened to our cooked breakfasts. By this time it is 10am and we had sat down at 9.20. We were told that they had 'lost the ticket' and that there was therefore no order for us. We left, walked into town, and bought breakfast from a nearby cafe called Twenty-One (highly recommended, btw). Later that day, at 1pm, we sat down for our Sunday lunch at the Swan, joined by 12 members of our extended family who live nearby. It really was terrible: beef so well done that one of my companions sent it back and changed it for the pork. I perservered with my beef but it was so indigestible I had a choking fit. What's more, the portions were too small and absolutely not what is expected from a Sunday roast: portions covered just half a modest-sixed plate, with one of our companion's vegetable ration amounting to a thin sliver of very floppy, overcooked carrot and one piece of caulitflower. Nobody got much more. We asked for more vegetables and got them. Finally, my personal pet hate: food served, waiter asks whether we want any mustard or other condiment. We tell the waiter what we want and it takes ten minutes to arrive, putting you in the dilemma of eating lunch without your favourite condiment, or sitting and waiting until it finally arrives. So, for a perfectly decent stay in an amazing location, highly recommended, but best to eat elsewhere. It should be said that the hotel refunded our breakfasts and also did not charge us for the two drinks we had had in the bar the previous evening; this was done promptly and courteously.…