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BEST WESTERN PLUS Swan Hotel

#1 of 3 Hotels in Wells
Certificate of Excellence
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Sadler Street, Wells BA5 2RX, England
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BEST WESTERN PLUS Swan Hotel
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BEST WESTERN PLUS Swan Hotel
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504 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northampton, United Kingdom
Top Contributor
211 reviews 211 reviews
22 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our first visit to the Swan and not to be our last. We preselected room 40 overlooking the front of the wonderful cathedral. A long climb to the second floor but well worth the effort. Plenty of very willing help with the baggage. Professional and cheerful service seems to be the norm at the Swan and very welcome too. Our... More 

Was this review helpful? Yes 2
Derbyshire
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel was lovely and the room overlooking the Cathedral was divine. The staff were all excellent and the breakfast was first class. However, my choice for dinner of the slow cooked belly pork followed by chocolate torte was unfortunate as both courses were quite disgusting. My wife was reasonably satisfied with her choice of bream followed by parkin for... More 

Review collected in partnership with Best Western GB

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Wells, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Group of 6 old friends met here for just one night. Late March and we got 3 x Twin Rooms at Winter Discount (£43.40 pp). The Hotel is great - it's situation is fabulous - the staff are as good as you could get. Incredible value.

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here just for one night. The structure is quite small compare to other chains. The room was fabulous, clean a little chilly, (we check in at midnight). Bathroom was clean, warm and had quite few cleaning products. It had 2 robes, which not many hotels have. Breakfast was good. Will defenitely come back for pleasure.

Was this review helpful? Yes 1
essex, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

great welcome, room was fantastic and the staff very helpful and pleasant, and the food was top class fully recommend the experience. After a hard days travel and meetings, I just wanted to relax and chill out. the restaurant was fantastic and the hotel staff were superb I couldn't fault them, only issue was the wifi unfortunately I couldn't open... More 

Review collected in partnership with Best Western GB

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Sunny Cornwall
Contributor
14 reviews 14 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We struggled to find the hotel but it is right in the heart of Wells, what a lovely city! We were welcomed pleasantly at reception and were immediately upgraded. We had a nice room towards the back of the hotel with a pretty 4 poster bed. The bathroom was cold but we were in a particularly cold snap. The lounge... More 

Was this review helpful? Yes 2
Oxford
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a nice old fashioned centrally positioned hotel in Well, perhaps a former coaching inn. The bedroom was well presented and very clean. So was the bathroom. The car park fills up quickly and the overflow car park is quite a long way away. The food was very acceptable. The closeness of Wells Cathedral is wonderful

Was this review helpful? Yes 2
East Sussex
Top Contributor
71 reviews 71 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for a weekend, deluxe room 58 It was in the coach house, away from the main building up creaky stairs but no problem Room was large and well appointed, comfortable bed. Breakfast was OK, nothing exciting but OK We ate in the restaurant on Saturday night. The starters we had were again just OK but the mains... More 

Was this review helpful? Yes 4
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed in the cathedral suite for 2 nights during half term. It was very spacious, beautifully decorated and had the most amazing bathroom the brass bath being the focal point of the room! The suite had stunning views of the cathedral which were a delight to wake up to. We stayed for 2 nights, and had... More 

Was this review helpful? Yes 2
London
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed for a Sunday night at the end of February and the experience could not have been better. The staff, the room, the dinner and breakfast, plus free reliable wifi in the room that didn't restrict you to one device, were all very good indeed. I can thoroughly recommend the Swan as the owners really seem to care about... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
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