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All 3 Wells hotels

BEST WESTERN PLUS Swan Hotel

3.0 of 5 Hotel   |   Sadler Street, Wells BA5 2RX, England
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80%
Ranked #1 of 3 hotels in Wells
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Chaz_Gahley Slough, United Kingdom
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390 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Slough, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Staying at this hotel for one night has restored my faith in guest inn type hotels in quaint towns. I very rarely give a 5* rating but this place definitely deserved it! First off, the Receptionist was super friendly and welcoming and got my colleague and I checked in swiftly with no hassle at all. I fell in love with... More

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Our recent 2 night stay in the courtyard at the Swan was so relaxing we felt we'd been there for longer. We would have loved to stay on - the suite was so comfortable and quiet, we loved having our own kitchen and the breakfast was super. What made our stay really special though was the staff, who were friendly... More

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Essex
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have just returned from spending 3 nights at The Swan (14th – 17th June) on a bed, breakfast and dinner rate. Check in was speedy and very efficient the gentleman on reception explained, about the hotel, Wi-Fi, restaurant and parking the car, which we had already found. (And yes it is a tight squeeze). Our room was on the... More

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Surrey
Top Contributor
67 reviews 67 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Took my elderly father to this hotel for a two day break. The staff were excellent and the small touches meant a lot such as my being offered an extra key for my father's room just in case. (He is 97!) My father had room 50 which had easy access with no stairs. Rooms were very good with large towels,... More

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Enfield, United Kingdom
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here whilst visiting family, and it's a surprise. Excellent value for what you'd ink would be the premium hotel in the centre of the city. The four poster bed and the amenities are great, and the cafe is a wonderful spot to enjoy the view of the cathedral. Visit in winter, and the log fire warms you all... More

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Scotland
Top Contributor
106 reviews 106 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights as we were travelling North from Dorset. Lovely village with interesting small shops and plenty of places to eat and drink. Our room was very nice, facing the road but with little overnight noise. Good facilities and clean. Internet was down when we originally booked but we negotiated a reasonable deal by phone. Breakfast OK... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the Swan a few times over the last couple of years, but never before left a review. The hotel is lovely - the refurbished rooms are tasteful and the remaining rooms are still very comfortable. I have been luck enough to stay in the Cathedral Suite twice, which is beautiful with an amazing view of the... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Ill set the scene, it's my boyfriends birthday and a special anniversary so I wanted to take him away for a romantic, peaceful weekend and what did I get: absolute disappointment, no sleep, stress and upset. I booked a super deluxe rooms, after viewing those on the website I thought I was in for a beautiful decorated bedroom with a... More

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Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review

I refer to your recent review on Trip Adviser and your subsequent e-mails. We encourage our guests to let us have their feedback and endeavour to implement any changes that we can consider will enhance our guests’ experience. We have considered your review and complaint carefully and discussed with the relevant members of staff who worked during your stay. We... More

Dusseldorf, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a fine hotel with very helpful staff. I was there on business so I can't comment on value for money because I actually don't know how much it cost! Beds very comfortable and of course, one could hear a pin drop in Wells at night so no problem with noise. Very clean and facing the magnificent cathedral. Lovely... More

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Falkirk, United Kingdom
Top Contributor
63 reviews 63 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got caught up in the French air traffic control strike and our flight out of Bristol was cancelled. Easyjet put us up in The Swan the staff did everything possible to make our stay as comfortable as possible. We had beer and sandwiches outside overlooking the Cathedral and then had a short sleep in a beautiful room. Taxi at... More

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Additional Information about BEST WESTERN PLUS Swan Hotel

Address: Sadler Street, Wells BA5 2RX, England
Phone Number:
Location: United Kingdom > England > Somerset > Wells
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Swan Hotel 3*
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Also Known As:
Best Western Wells
Wells Best Western
BEST WESTERN PLUS Swan Hotel Wells, Somerset

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Stunningly located in the shadow of Wells Cathedral, the hotel is steeped in nearly 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral and boasts a dramatic bedroom furnished in a rich palette of purple and gold. Guests can indulge themselves in the magnificent sitting room sipping on complimentary Champagne and pamper themselves in the grand free standing brass bath. Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotels award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible and the menu combines modern and traditional British cooking. Diners can enjoy the splendid oak panelled restaurant whilst the beautiful surroundings of the Walled Garden Café and Garden Room are open for alfresco dining during the Summer. Wells and the surrounding area are packed with plenty to see and do. Wells market take place on a Wednesday and Saturday with an interesting array of goods available from over 50 stallholders. While on the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England’s most attractive landscapes. ... more   less 
Number of rooms
53

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