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BEST WESTERN PLUS Swan Hotel

#1 of 3 Hotels in Wells
Certificate of Excellence
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Sadler Street, Wells BA5 2RX, England
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Swan Hotel
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BEST WESTERN PLUS Swan Hotel
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524 reviews from our community

Traveler rating
    268
    157
    64
    20
    15
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55
294
15
51
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed yesterday NEW

We stayed here last minute on a trip down south. The hotel is set in the nice city of Wells which has a nice mixture of shops, cafe's etc There is also a beautiful cathedral which is stunning and well worth a visit. The hotel has a car park at the rear of the hotel with around 40 spaces, we... More 

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Portsmouth, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great hotel in a lovely city. The staff were friendly, the food was good and there was a great gin selection! This is a small, but perfectly formed hotel. The resident cat is also very friendly. A small but perfectly formed hotel - thank you!

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New Milton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago

We stayed in Swan Mews - the self catered accommodation. The apartment/maisonette was spacious and well equipoed. It came with tea, coffee and milk for the first night as well as soap and shower gel, which is a bonus for a self catered place. It was very cleaned and well maintained both inside and outside in the Mews. It was... More 

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St Mawes, United Kingdom
Top Contributor
114 reviews 114 reviews
31 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 1 week ago

Came across this Hotel whilst driving into Wells. Was looking for a place to stay and literally stumbled across it. Drove straight into the car park (which is through the hotel!) and went to reception. Got a room for the night, all easy and not stressful. Room good with all the facilities. Bed lovely! Its an old coaching inn and... More 

Was this review helpful? Yes 1
Stroud, United Kingdom
Top Contributor
220 reviews 220 reviews
59 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms in this hotel are getting a bit dated as trends change, but they are comfortable enough, without providing up to the moment style. However, what stood out on our one night spur of the moment stay, was the professional and friendly staff team. Matt at reception organised us a Dinner Bed and Breakfast rate that would be hard... More 

Was this review helpful? Yes 1
Barnsley, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff, hotel, setting, food, rooms are perfect. What's not to like?! Even Snowball the cat welcomes you! There was a Bank Holiday fair about 50 metres away which added to the magnificent setting of Wells Catherdral. I was waiting for the murder in Midsomer!! Lovely! Go there

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St. Andrews, Scotland
Top Contributor
76 reviews 76 reviews
15 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice place to stay, in a terrific position with a view of the Abbey. It really could not be more central. Very traditional decor, in keeping with it's history. Very good service, lovely food.

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St. Albans, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Only booked in for one night as part of a cycling tour. The staff seemed so self important they don't know how to provide customer service. Don't think I saw a single smile from a staff member or a polite question asking if they could be of assistance. I'm a big advocate of Best Western having stayed in dozens of... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review

Thank you for taking the time to review the hotel. I was very sorry to read your comments. As I have mentioned in my response to you on other review sites, I am investigating your comments and speaking with the members of staff who were on duty during your stay. It may be of little comfort to you, but the... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First rate! Wonderful location, surprisingly good food and excellent staff. What more? Wells is charming. Well worth joining a guided tour of both the Cathedral and of the Bishop's Palace( particularly the latter including the gardens The parking can be difficult and the street (front but splendid view of the Cathedral) can be a little noisy, not with traffic but... More 

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here because of work and although I was here for a very short time (arriving in the evening and leaving early morning) I was very pleased. On arrival I was greeted by a friendly young man who told me some interesting facts about the hotel and was very welcoming, also the cute cat was a nice greeting! The... More 

Was this review helpful? Yes 2
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