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Holiday Inn Express Bath

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Lower Bristol Road / Brougham Hayes, Bath BA2 3QU, England
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Holiday Inn Express Bath
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Holiday Inn Express Bath
Holiday Inn Express Bath
Holiday Inn Express Bath
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904 reviews from our community

Traveler rating
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    229
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for five nights while on vacation in Bath. Check in was fast and smooth up to our room in a matter of minutes to relax after a long journey from London. Wifi and buffet style breakfast included. Room was spacious and clean, bathroom facilities were clean and functioning well. Cost £6 average from Bath spa station to holiday... More 

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Top Contributor
82 reviews 82 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in the hotel only for one night. But was happy with everything with our stay. The hotel is located right near the centre of bath and the staff are very friendly and where happy to help us with a problem with the air con we where having. The rooms where a good size clean and tidy. Would stay... More 

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BathGuestServiceMgr, Front Office Manager at Holiday Inn Express Bath, responded to this review

Dear Guest Thank you for such a great review ! I am so pleased to read you would stay with us again when visiting Bath. It is always so lovely to welcome guests back. We are very luck with our location just a short 1 mile stroll from the centre and being on a bus route getting into the centre... More 

Exeter, United Kingdom
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

good location clean and tidy room, staff were very informative and helpfull when we looking for somewhere to eat. breafast basic but good, nice to have hot as well as the continental. rather over priced also not at all happy about paying an extra ten pounds for parking.

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BathGuestServiceMgr, Front Office Manager at Holiday Inn Express Bath, responded to this review

Dear Guest Thank you for taking the time to write a review regarding you stay here at the Holiday Inn Express Bath. I am happy to hear that you found our locations convenient during your stay as we are only a short 10-15 minute walk away from the historical attraction of Bath. It is excellent to hear that you found... More 

Contributor
16 reviews 16 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is surprisingly good! Friendly staff, clean room and public areas, very good breakfast! We did not expect this hotel to be as good as it is! We had just driven down to Bath from Birmingham, where we had stayed at the awful Crowne Plaza, NEC. As this hotel is cheaper, our expectations were not high. However, we were... More 

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BathGuestServiceMgr, Front Office Manager at Holiday Inn Express Bath, responded to this review

Dear Guest We appreciate you taking the time to write a review about your stay here with us in the stunning City of Bath. I happy to hear that you enjoyed your stay with us and I am glad that you found our hotel to be clean and well maintained All of our staff are passionate about ensuring our guest... More 

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights recently - three friends - we had adjoining rooms which were a bit small but clean and we only slept there anyway. The staff were welcoming and helpful and the facilities were good. There was a generous breakfast included - hot and cold - with more than enough of a selection. Free wifi included which... More 

Was this review helpful? Yes
BathGuestServiceMgr, Sara at Holiday Inn Express Bath, responded to this review

Dear guest, Thank you for writing a positive review of your stay with us. I am pleased you found the rooms clean, our passionate housekeepers are excellent and go the extra mile to provide a fantastic service. Front of house staff try to give guests an experience that is of 5 star review qualities. We are pleased that the staff... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I needed to buy personal items from the market which was about half a mile walk and had no jacket nor warm clothes on. It was 7 degrees C. So one the receptionists voluntarily offered her jacket because she said you will get sick if you go without a jacket! I thought that was the sweetest and thoughtful thing to... More 

Was this review helpful? Yes 2
BathGuestServiceMgr, Guest Service Assistant at Holiday Inn Express Bath, responded to this review

Dear guest, Thank you for taking the time to share your experience regarding your recent stay. I am happy to see such an excellent review and I will pass this to the rest of the team. At Holiday Inn Express we are passionate providing good customer service and always work hard to go the extra mile. Thank you again for... More 

China
1 review
2 of 5 stars Reviewed 1 week ago

Hotel Duty Manager was not helpful when I asked for smaller bank note change to pay for taxi fare, and he even said that it was my responsibility to prepare for smaller bank note! What a poor attitude of hospitality from this hotel!

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BathDeputyManager, Front Office Manager at Holiday Inn Express Bath, responded to this review

Dear Guest, Thank you so much for taking the time to share a review of your recent stay with us. Further to our previous email conversation, I would like to again offer my sincere apologies for the miscommunication between our team which led to your negative first impression on arrival at the hotel. As I mentioned in my email to... More 

London, United Kingdom
Senior Contributor
47 reviews 47 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed there for 1 night and to be honest it is a one night stand only hotel. Room had everything you would require from a hotel. Clean and tidy :-) I only gave 2 stars because of the most inedible breakfast I have ever had . So if you wake up hungry go somewhere else .

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BathGuestServiceMgr, Front Office Manager at Holiday Inn Express Bath, responded to this review

Dear Guests Thank you for taking the time to post your feedback following your recent stay with us in the historical city of Bath. I am so pleased you found our rooms accommodating, clean and tidy. Our housekeepers take pride in their work and I know will appreciate your comments. We are all very excited for our full hotel refurbishment... More 

Sacramento, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here during a two night visit to Bath. The staff was friendly and helpful. The room was clean. There was parking (extra charge) and it was very close to the sites so we could easily walk wherever we were visiting. I would recommend it to others and would stay here again.

Was this review helpful? Yes
BathGuestServiceMgr, Guest Service Assistant at Holiday Inn Express Bath, responded to this review

Dear Guest, I am happy to hear that you found your stay to be enjoyable and that you would recommend us to other people. As you mentioned we are very close to the sites with a great location and a short easy walk to the main centre where there are many popular and historical attractions to see. I am glad... More 

Bracknell, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is in a great location if you do not mind a short walk to the city centre. The Hotel was very clean and the rooms are comfortable and a good size for a couple. We could hear traffic from the main road outside.

Was this review helpful? Yes
BathGuestServiceMgr, Front Office Manager at Holiday Inn Express Bath, responded to this review

Dear Guests, Thank you for choosing our hotel during your visits to Bath for the wonderful Christmas markets. As you mentioned we have a great location situated just outside of the city centre, just a short 15 minute walk. We appreciate your kind comments about your room. Our housekeeping team take great pride in their work to main the high... More 

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