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Francis Hotel Bath - MGallery by Sofitel

#12 of 31 Hotels in Bath
Certificate of Excellence
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Queen Square, Bath BA1 2HH, England
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1 room 1 adult
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Francis Hotel Bath - MGallery by Sofitel
Francis Hotel Bath - MGallery by Sofitel
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1,561 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for one night on a Saturday in January. First off, it was great to be able to book just the one night, which most hotels in Bath don't seem to let you do. It's in a fantastic location - could not be more central. Check-in was very speedy and the staff all very friend,y and polite. We... More 

Helpful?
Thank Calum G
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Calum G Thank you very much indeed for your kind words and recommendations; they are very much appreciated by al the teaml. We look forward to welcoming you back to The Francis at some time in the future. Kind regards Mads Nielsen More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Beautiful hotel filled with wonderful staff that quite clearly are proud to work in the stunning surroundings and are very knowledgeable on the history of the building that they enjoyed telling us about it Our room was excellent and the cleanliness throughout the whole hotel is exceptional Breakfast was very good and service throughout our stay was superb We will... More 

Helpful?
Thank Rebecca G
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Rebecca G We are delighted that you have had such an enjoyable time with us and hope it won’t be too long before you return. Thank you for taking the time to send in a review. Kind regards Mads Nielsen More 

New York City, New York
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've recently stayed at the Francis while on business. This review is brief as I didn't get a chance to actually spend much time at the hotel. Check in: easy and quick. I arrived late at night and took less than 10 minutes to checkin. Rooms: They have renovated since I've last been here and the rooms are nicely decorated.... More 

Helpful?
Thank dnp100
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear dnp100 Thank you very much for sending in a review following your recent visit; all feedback is appreciated and we hope to see you the next time you are in Bath. Kind regards Mads Nielsen More 

Oxford, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed for one night in a feature room. The room itself was lovely and spacious. It had a small table and two chairs together with a large dressing table. The bed was huge and one of the most comfortable I've ever slept in! There was also a nespresso machine and a fridge with a good selection of snacks and... More 

Helpful?
Thank Sue D
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Sue D Thank you for taking the time to send in a review; I am pleased that, on the whole you enjoyed your break with us. It is always good to receive both positive and constructive feedback and I will be sharing your comments with my team. I am sure that this feedback will serve as an encouragement to... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Attentive reception and breakfast staff. Small room, bit dusty in parts but decor was very grand. Amused me that we had no bath in a hotel in bath, lovely shower though. Breakfast service and food was delicious. Would stay again.

Helpful?
Thank Emma P
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Emma P Thank you for sending in your feedback following your recent stay with us at The Francis. I am delighted that you have had a good time and you would return although very sorry to see that you found the room to be dusty in parts; this s disappointing. I can assure you that the matter is being... More 

Cheadle, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Some years ago we were looking to celebrate a special anniversary. We had already chosen Bath as the location, and were very fortunate to discover the Francis Hotel. It fitted the bill perfectly, and we had a very memorable celebratory mini break there. So pleased were we with the combination of city and hotel that we have indulged ourselves with... More 

Helpful?
Thank CurlewPatrol
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear CurlewPatrol It was wonderful to read your detailed review following your recent stay. As the new General Manager of The Francis Hotel it is extremely heartening to read this positive feedback from some of our loyal guests. Thank you very much indeed for taking the time to send in a review and I do hope that I have the... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

I took my boyfriend to Bath for his birthday weekend and stayed here! It was absolutely fantastic, great central location, staff really helpful and friendly but the concierge, Andrew, made our weekend! Sorted out the surprises in the room before we arrived and really looked after us while we were there!! Would definitely be returning and would recommend it to... More 

Helpful?
Thank Katie D
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Katie D It is great to hear that you have had such an enjoyable stay with us whilst celebrating your boyfriend’s birthday. Andrew is very pleased to have been singled out and we all hope it won’t be long before your return visit to Bath and to The Francis Hotel. Kind regards Mads Nielsen More 

Dunmow
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were staying in Wells last weekend and went to Bath for the day where we had booked afternoon tea at the France's hotel. We had stayed there before and were very impressed by the rooms, service etc. Unfortunately this time we had to wait 45 mins. And then had to ask where our food was. The waiter was serving... More 

Helpful?
Thank Linda T
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Linda T I am so pleased that you thought of us as a venue to take your family for Afternoon Tea following a previous stay at The Francis. It is extremely disappointing, however, to read that, on this occasion, it didn’t quite live up to your rightful expectations; please allow me to express my sincerest apologies. Please rest assured... More 

Bournemouth
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

The Hotel was easy to get to and the concierge parked the car for us as we had requested Hotel parking(£15 per day). Room was excellent for the price, although only a shower no bath. The Hotel does not have a restaurant for dinner although there is an adjacent restaurant which we tried but were disappointed with the food. Breakfast... More 

Helpful?
Thank kiml269
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear kiml269 Thank you for sending in your feedback following your visit to Bath. It is really pleasing to see that you had such a good time and we very much look forward to seeing you later in the year. Kind regards Mads Nielsen More 

Bristol, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We had a lovely stay in this beautiful, unusual hotel. Huge bedroom, comfy bed spotless bathroom. The staff were very friendly and helpful. Cant wait to visit bath again. We will definitely be returning to this charming hotel

Helpful?
Thank cliffyandjen
FrancisBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear cliffyandjen It is great to see that you have had such a good time with us. We look forward to welcoming you back to The Francis on your next visit to Bath. Kind regards Mads Nielsen More 

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