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Francis Hotel Bath - MGallery Collection

#9 of 32 Hotels in Bath
Certificate of Excellence
Queen Square, Bath BA1 2HH, England
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Francis Hotel Bath - MGallery Collection
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Francis Hotel Bath - MGallery Collection
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1,145 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for a weekend break in Bath. Great location, beautiful room, excellent breakfast with great service. Reception staff need a lesson in customer service, cold, unhelpful and lacking in local information. Really let down what should have been an excellent experience.

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Studley, United Kingdom
Senior Contributor
26 reviews 26 reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My sister in law booked this hotel as a surprise weekend away for my mother in laws 70th birthday. We had 3 rooms in total. All were beautifully decorated and extremely clean. Best pillows we've ever slept on. Comfiest beds. Plenty of tea and coffee in the room. Huge fluffy bath towels and robes. All the rooms were very quiet... More 

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Tracy M I’m so pleased we were able to make your Mother in Law’s birthday celebration an extra special occasion for all! Thank you so much for taking the time to send in your feedback. Do come back again soon! Kind regards John Willcock – General Manager More 

Plymouth, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here at end of February 2015. Decided to have a night here, after stay at The Bath Priory, as is within walking distance of everything you want to do in the centre of Bath. Great service and feature room. Room was ready when we arrived at around 11am (straight from breakfast at Bath Priory), so we could check in... More 

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear SALLY186258 Thank you so much for sending in such a detailed review following your stay in February. It’s a great morale booster and appreciated by all. We do hope we see you again very soon. Kind regards John Willcock – General Manager More 

Walton-On-Thames, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I enjoyed a 3 day weekend (sans kids) in Bath in March. The Francis Hotel is the perfect place for us. Very friendly staff and the hotel is in a great location right in the middle of all there is to see and do. We did not try to in house restaurant but we did hear good... More 

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Groves_Family I am delighted you enjoyed your child free break with us! We are really well located and in within walking distance of practically everything that there is to see in the city! I hope you get an opportunity to return very soon; thank you for sending in a review. Kind regards John Willcock – General Manager More 

Reading, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

the hotel is very cool...the position is fantastic- really in the centre of Bath! Lovely reception staff Room well appointed...but found a lot of dust on the walls(they tried to help me but the room was cleanded properly just in the second day of my stay--thinghs that must not happen!!!) Air condition grill created draught over the bed....so either cold... More 

Review collected in partnership with Accorhotels.com

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear nicariello Thank you so much for sending in a review. I am pleased that you had such a good stay with us but really disappointed that you found the room to be dusty. I can assure you the matter is being looked in to and will be dealt with accordingly. I do hope we have the opportunity to welcome... More 

surrey
Top Contributor
53 reviews 53 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Lovely hotel in a great location.The rooms are well equipped, the beds amazingly comfortable & bathrooms have everything you will require. The Lounge and Bar area are classy & calm & encourage you to sit and relax after a busy day looking around the fabulous town of Bath. Staff are friendly, professional & very helpfull All in all I Cannot... More 

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear SurreyDeedee I’m delighted you had such a good time and thank you for posting your thoughts on here. We look forward to welcoming you back to The Francis Hotel Bath. Kind regards John Willcock – General Manager More 

UK
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for one night on Business.... Quality hotel in the centre of Bath...with a car park...what is there not to like.. Lovely and helpful greeting from the reception staff...though the set up of the reception "desk" is a bit small... Room well appointed...clean...bathroom a wee bit small... Air condition grill created draught over the bed....so either cold or warm Decor... More 

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear gwaun12 Thank you for your kind comments and feedback, it really is appreciated. I’m delighted you enjoyed your stay with us. I am so pleased the team made your stay more memorable an hope we see you again later in the year. Kind regards John Willcock – General Manager More 

Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My wife & I stayed in a feature room for 2 nights. First impressions were good. A grand old hotel right in the centre of town. The room had a four-poster king bed which was comfortable. The room unfortunately was very cramped despite it being described as spacious on the website. The walls are also very thin and we could... More 

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear hollc Thank you for sending in your feedback following your recent stay. I am sorry that the attention to detail in some areas wasn’t as it should have been and I have spoken to all concerned. We do appreciate you raising your concerns as it gives us the opportunity to improve the service that we provide to our guests.... More 

Bristol, United Kingdom
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We took a short break here last spring and enjoyed it so much we repeated it this spring. The hotel did not let us down, just as good as before, and when they heard it was a repeat visit we came back to find a small box of chocolates and a welcome note from the manager. A little touch that... More 

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear lesley w I am delighted you had an enjoyable second visit to The Francis; thank you very much for sending in a review. It is always great to welcome back guests. I hope we see you again next year, if not before. Kind regards John Willcock – General Manager More 

London, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We just stayed over as a couple for the weekend at the Francis hotel. It is located 10-15 min walk from the train station, very central, just 5 minutes away from the main city points of interest (Roman Baths, Abbey, Circus and Royal Crescent). The hotel is on a quiet road in front of a nice little square. The hotel... More 

Was this review helpful? Yes 1
FrancisBath, Operations Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear FabienRomero Thank you very much for sending in a detailed review following your recent stay with us. I am pleased that you had an enjoyable stay with us. All the rooms in the Hotel do vary in shape, size and décor. All our Feature rooms have walk-in rain showers only; however the baths in the Classic and Superior rooms... More 

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