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Francis Hotel Bath - MGallery Collection

#11 of 31 Hotels in Bath
Certificate of Excellence
Queen Square, Bath BA1 2HH, England
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Best prices for: 1 room 1 guest
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Francis Hotel Bath - MGallery Collection
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Francis Hotel Bath - MGallery Collection
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1,179 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winchester, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed at this hotel in January 2015, it was a very pleasant place to stay. There was a very warm welcome on arrival, a comfortable and well decorated room greeted us. It was a shame that facilities weren't a little better, decoration downstairs in the bar/restaurant area was a little unusual, I wouldn't say it was... More 

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear WinchCafeLover Thank you for sending in your feedback following your stay in January. I am sorry that you went straight to the long stay car park rather than pulling up at the front of the Hotel to see if we had space. Our car park is limited and it could possibly have been that you would have needed to... More 

Truro, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here last weekend on a 1 night break to Bath. Booked the hotel through Booking.com which was easy and we got a reasonable rate. Hotel is fantastic! The staff are really attentive and the rooms are lovely. Breakfast is amazing and definitely worth the extra!

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear LauraSteveK Thank you so much for sending in a review following our visit to The Francis. It is always great to receive positive feedback and I do hope we see you again soon. Kind regards John Willcock More 

Swansea
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night at the beginning of April. We were 3 couples. Arrived to have our car parked for us in the hotels car park and our bags were taken into the hotel. Our rooms weren't ready but it was only 12 when we arrived and check in was 2-we expected this. We had coffee and sandwiches in... More 

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear catt3010 Thank you so much for taking the time to send in a review following your recent stay with us. It is really great to see that you all have had such a good time and we look forward to your return visit! Kind regards John Willcock More 

Cheltenham
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

My family spent two nights at the Francis as our base for exploring the City of Bath. The beds were very comfortable and the rooms quiet (we were facing the back of the Hotel). Very good bathrooms. Breakfast was delicious, with lots on offer to cater for all tastes. The staff were very helpful and friendly and on out last... More 

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear ShoutCheltenham We do appreciate you posting your thoughts on here following your stay. I am delighted your sightseeing trip was successful and hope we see you on your next visit to Bath. Kind regards John Willcock More 

Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent two nights here as a couple. First class from start to finish - great location on the square, and minutes away from all bath has to offer. Lovely hotel and bar area. Room was a touch small, but was at the budget end that the hotel had to offer. Staff were very friendly and helpful, and gave us great... More 

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Peter8815 I’m delighted you have had such a good stay with us and hope we see you soon. Thank you for sending in your thoughts. Kind regards – John Willcock More 

Wolverhampton, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

What a brilliant hotel! From the moment my partner and I were met at reception until leaving two days later we were thoroughly impressed with the staff. On arrival, George ascertained it was a first time in Bath, handed a map to us, highlighted places of interest and explained how to walk to them from the hotel. The room was... More 

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Peter D Thank you so much for your kind comments and compliments; Georges is really pleased he has had a mentioned! I hope you don’t leave it too long before you return to The Francis Hotel. Kind regards – John Willcock More 

Westcliff-on-Sea, United Kingdom
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights and this hotel ticks all the boxes and cannot be faulted in any way. I had requested a walk in shower as my wife is disabled, and we were allocated a room on the ground floor with a proper wet room bathroom. Staff were all polite and attentive, nothing was too much trouble. Would... More 

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Steve N It is great to read your review following your recent stay with us. I’m delighted that you and your wife had an enjoyable stay and we very much look forward to welcoming you back soon. Kind regards – John Willcock More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Having never been to Bath we wanted a central location where we could leave the car, to explore on foot without worrying about parking - the francis hotel fit the bill perfectly. A word of warning however, the car park is on a 'first come first serve' basis and is chargeable (something which was not explicit on the website when... More 

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Jo S Thank you very much for sending in your feedback following your stay. I am pleased you were able to park in our car park. Parking in Bath is very much at a premium and we are fortunate to have some space available, albeit limited. I can see that you had booked a twin room and this could... More 

Southampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Me and my partner stayed here for our 5 year anniversary, Great location, friendly staff and a beautiful hotel. We got up to our room, 3rd floor a little on the small side, that night we were both woken up 3 times by a fan/ generator going off all night. The next morning I mentioned it, they were vey sorry... More 

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Francesca0308 Thank you for sending in feedback following your recent stay at The Francis; congratulations on your anniversary. I am pleased that we were able to move you to another room on your second night and I am very sorry that you had been disturbed. I do hope we see you again sometime soon. Kind regards - John Willcock More 

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