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Francis Hotel Bath - MGallery Collection

#11 of 31 Hotels in Bath
Certificate of Excellence
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Queen Square, Bath BA1 2HH, England
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GOURMET MORNINGS
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Francis Hotel Bath - MGallery Collection
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Francis Hotel Bath - MGallery Collection
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1,206 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Macclesfield, UK
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Last minute get away for a couple of nights. The hotel is lovely, great location. Hotel parking is £15.00 per night, if you go around the corner it's only £8.50 for the night. We had a small but very comfortable room, everything worked !! Shower was great, bed comfy, wifi worked first time. We had a room overlooking the square... More 

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Banbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I've stayed in a few Mercure hotels now, so was looking forward to my stay with a group of friends. With a lovely facade and attentive waiting staff this hotel was let down with a distinctly lacking front desk, dreadfully under staffed and an imperfect room. Every room had been incorrectly billed, very glad we checked before handing our cards... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from Bath and stayed for one night in this lovely hotel. The staff were all very friendly, welcoming and extremely helpful. The room although on the small side had everything you could need and was very clean and recently decorated. My only criticism would be the cost of the breakfast which we decided to have at... More 

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Elizabeth S Thank you very much for your feedback; I am pleased that you have enjoyed your recent stay with us. It is disappointing that you found the breakfast to be expensive. The breakfast not only includes the full English breakfast we also have a continental buffet, which includes: local cheeses and charcuterie, natural yoghurt, fresh fruit salad, blueberries,... More 

Oxford, United Kingdom
Top Contributor
97 reviews 97 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Exceptional hotel in the most convenient location in Bath. Superior service always with a smile. Room 130 is quiet, comfortable, luxurious and quirky. Afternoon tea under the charming care of Amruta is a real pleasure. MGallery know how to create superb hotels in Bath and Biarritz. We have visited both and will continue to do so.

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Malcolm C Thank you for sending in a review following your stay with us; it is always a great morale booster and Amruta is delighted to have been singled out for your praise. I do hope you plan to try out some more MGallery Hotels in the world. Kind regards John Willcock More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment we arrived, the staff couldn't do enough to help us. Before I had even switched off the engine, someone had come out to help with the luggage and then parked the car. Room was very nice with plenty of space, and a well-equipped bathroom. The centre of Bath is very close - a 2-3 minute stroll away.... More 

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Spike927 It was really great to read your review; thank you for taking the time to send it in and we look forward to welcoming you back. Kind regards John Willcock More 

Burton, United Kingdom
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel great restaurant next door Raymond blanc bistro. Great location you can walk everywhere. Bite the bullet and use car park so easy just pull up to the front door they do the rest. FOR a Price not cheap.do eat at sotto sotto restaurant it's the best

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear martyn21 Thank you for sending in a review following your stay with us. It’s good to see you have had a good time. Sotto Sotto has very good reviews and is quite difficult to get in to - well done! I hope we see you on your next visit to Bath. Kind regards John Willcock More 

Contributor
20 reviews 20 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Francis in Queen Square is central the all of the great features of Bath, shopping, eating and tourism. The hotel staff are very polite and cannot be more helpful. The online checkin is a great feature as they reward you with a complimentary drink at the bar. The rooms are always to the highest standard.

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Tony I Thank you very much for your review: I am delighted that you found the new on-line check in to be a good feature. We look forward to your next trip to Bath. Kind regards John Willcock More 

orlando and san francisco, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We have been in the U.K. for over 30 days now and had our best experience staying in Bath. The Francis Hotel is so charming, clean and employs a highly professional staff. Andrew, who works as a concierge there, helped to make our trip so enjoyable and effortless!! His ideas and information helped us immensely. Thanks to everyone and we... More 

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Susan F Thank you so much for your feedback, what a wonderful compliment! Andrew will be pleased that the helped to make your stay with us a memorable one. Please don’t leave it too long before you return! Kind regards John Willcock More 

Greater London, United Kingdom
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights having booked room only on Lastminute.com. Room was clean and tidy and well presented, very comfortable bed and fantastic pillows. Best thing however is this hotels location, you can park the car and forget about it for the duration of your stay and walk everywhere. Would stay again!

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FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Darren C It’s great to hear that you found the location of the Hotel to be a positive point; it is easy to walk to all of the attractions without having to get back into your car which is always a plus in Bath! Thank you for sending in a review and we look forward to welcoming you back... More 

Senior Contributor
27 reviews 27 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Really lovely hotel,and I had an excellent stay. I stayed here on the recommendation of a coworker for a one night stay as a treat for my boyfriend's birthday. The hotel is in a lovely location and was a pleasant walk from the train station, we arrived early but after a 15min wait we were able to check into our... More 

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Chrissy L Thank you very much for your kind words and compliments – I am delighted you had such a good stay with us while you were celebrating your boyfriend’s birthday. I do hope we will see you on your next trip to Bath. Kind regards John Willcock More 

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