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Francis Hotel Bath - MGallery Collection

#12 of 31 Hotels in Bath
Certificate of Excellence
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Queen Square, Bath BA1 2HH, England
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MGallery City Experience
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Francis Hotel Bath - MGallery Collection
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1,297 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
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  • All months
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    (293)
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Wokingham, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were given a 3 night stay in the Francis hotel for our honeymoon and it was amazing! The room was huge and so comfortable. Breakfast was lovely, served by friendly and welcoming staff. We enjoyed our time in Bath, despite the January rain, and would love to return.

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

What a gem. The hotel lobby is enchanting and the service, too. We had a simple room for the night and it was just what we needed. I highly recommend afternoon tea at the hotel. We had cream tea and they even had gluten free scones for my friend. This is a sweet spot for a quick visit.

Was this review helpful? Yes 1
Maidenhead, United Kingdom
Level Contributor
8 reviews
4 of 5 stars Reviewed 4 days ago NEW

This is a lovely hotel with very helpful and friendly staff. Room was small but very comfortable and fine for a weekend. Great position in Bath for walking and sight seeing. I would definitely stay here again.

Was this review helpful? Yes 1
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved this hotel We parked outside and headed in to see where we could park. From that moment we knew we had picked the right hotel for our two night stay in Bath. Out came staff to unload our bags and take out car off to park. It was brought back when we left and our bags packed into car.... More 

Was this review helpful? Yes 1
FrancisBath, Interim General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Mjsmith64 Thank you very much indeed for your kind words, I am delighted you enjoyed your stay. Rumbie has recently joined us and is a great asset to the team. I hope it won’t be too long before you return. Kind regards Peter Bartlett More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband & I visited the hotel for 3 nights as part of my birthday celebrations. My husband is in a wheelchair so we booked an accessible room. It was superb: spacious and easily accessible with a bathroom that was a delight - not only excellently equipped but stylish too. The hotel is full of character and the staff were... More 

Was this review helpful? Yes 1
FrancisBath, Interim General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear JoySou It is great to see that we have been able to make you and your husband’s stay with us a comfortable and memorable one; thank you vey much for sending in a review. I do hope it won’t be too long before we see you again. Kind regards Peter Bartlett More 

London, United Kingdom
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great hotel. The staff was so receptive, the breakfast was very good. The decoration of the hotel is incredible. Everything you need you'll have here (except a swimming pool). Of course I'll be here again.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear AnaChrisOhira It is great to see you will be return to The Francis; we look forward to it. Thank you for sending in a review. Kind regards John Willcock – General Manager More 

Stockholm, Sweden
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Certainly the best hotel we stayed in during our three week tour of the British Isles. Modestly sized rooms that were clean enough, each with their individual style. We, a family of three, had two rooms since the hotel doesn't put in extra beds for children. The breakfast selection was limited, but nice, with the possibility of ordering eggs, toast... More 

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Mariebengt It is great to see that you and your family enjoyed your stay at the Hotel. We will be opening another MGallery Hotel in the UK in Windsor later on in the year. I hope you will have the opportunity to try it out. Kind regards John Willcock – General Manager More 

London, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I booked in here over the weekend to celebrate my 30th in Bath. Staff were extremely attentive and friendly - many going above and beyond their day jobs. Decor is stylish and comfortable, the history of the building gives it that little something extra. Great location, everything within walking distance. I would absolutely return and recommend to... More 

Was this review helpful? Yes 1
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear Nicole H Thank you so much for sending in a review following your birthday visit to Bath. I am delighted you had such a good time and hope we see you again very soon. Kind regards John Willcock – General Manager More 

London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Visited this hotel on Sunday 26th.nice location, friendly staff, good breakfast and nice rooms. I have to point out the room was really dirty and dusty. A hotel of this caliber should not be presented like this. It's a shame. Will not go back.

Was this review helpful? Yes 1
FrancisBath, Interim General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear gioacchino p Thank you very much or sending in feedback following your recent stay with us. Although I am delighted that you liked the staff at the Hotel and the room you stayed in I am horrified to see the photograph that you have posted; this really is inexcusable and I have spoken at length with my Housekeeper. Please... More 

London
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is perfect for enjoying the many gorgeous sights of Bath. Not more than 5 minutes walk from all the main attractions, shops, restaurants and bars. The hotel combines old world charm with brand new, modern amenities. Our room was immaculate, especially the spotless bathroom. Lovely touches included fresh milk in the fridge and a personal welcome from the... More 

Was this review helpful? Yes
FrancisBath, General Manager at Francis Hotel Bath - MGallery Collection, responded to this review

Dear SuperNickLondon Thank you very much for your extremely positive feedback; we really appreciate you taking the time to send it in. I hope we have the opportunity to welcome you back soon. Kind regards John Willcock More 

Hotel Review Summarization

What travelers say

  • Car park(15)
  • Very helpful(12)
  • Reception staff(10)
  • Great location(6)
  • Staff were friendly(5)
  • Very friendly(5)
  • Friendly and helpful(4)
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269 photos of this hotel

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