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Hilton Bath City

Hotel website
Walcot Street, Bath BA1 5BJ, England
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Hilton Bath City
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Hilton Bath City
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1,619 reviews from our community

Traveler rating
    346
    622
    373
    184
    94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newport, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked a last minute night away as I'd received an offer code and were really pleased with our choice of hotel. It's not in the quietest spot, nor as grand as Bath's older hotels, but it was centrally located, had parking, (a real bonus in Bath), and our room was a reasonable size, clean and with a gorgeous view... More 

Was this review helpful? Yes
Brussels, Région De Bruxelles-Capitale, Belgium
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Take care about your money! They make me book a hotel room in their hotel and made a wrong reservation. They said i won't have any problem to get my money back and now they refused and say that i have no prove! Never saw that before !

Was this review helpful? Yes
JennieSteward, General Manager at Hilton Bath City, responded to this review

Dear Sarahetnicolas, Thank you for your feedback regarding your previous stay at the Hilton Bath City. Your complaint has been acknowledged by the hotel and you have been spoken to at length by both Expedia and my Senior Team to explain why a refund to you will not be declined this. If you would like to discuss this further with... More 

golden, CO
Top Contributor
93 reviews 93 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed one night while on a Globus tour. Room had been updated recently with comfy twin bed and newish carpet. No tub but nice shower. Lobby very nice and was in a great location! We would definitely stay here again. Good job Hilton!

Was this review helpful? Yes
AtelierAdministrator, Hotel Administrator at Hilton Bath City, responded to this review

Dear lovetoeatout25, Thank you for taking the time to write your feedback regarding your previous stay at the Hilton Bath City . It is pleasing to read that you liked the refurbishment and the great location of the hotel. We hope to welcom you back soon! Regards, Mara Garcia Hilton Administrator More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Staff on booking in were useless... Including the duty manager! Customer service was appalling and doesn't exist... The windows in the breakfast restaurant were filthy - inside and out. Booked room for a romantic weekend paying over £400 and would have been better in a doss house! So appalled - and I used to be a shareholder!!! Advice to anyone... More 

Was this review helpful? Yes
JennieSteward, General Manager at Hilton Bath City, responded to this review

Dear Robin C, Thank you for your feedback following your recent stay at the Hilton Bath City. First and foremost I would like to convey to you my sincere apologies for your dissatisfaction with your hotel experience. I have emailed you directly so that I may have the opportunity to resolve this matter for you. Regards, Jennie Steward Hotel Manager... More 

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

we stayed here for a weekend as we were attending a friends wedding. The outside is not the most attractive but the lobby was well presented. The staff member on check in was not particularly helpful and it took a while ascertain why she wanted to charge us an up front fee of £50 in case we wanted to charge... More 

Was this review helpful? Yes 2
AtelierAdministrator, Hotel Administrator at Hilton Bath City, responded to this review

Dear Bumbleandthemog, Thank you very much for your feedback regarding your stay. I do apologies if the pre-authorization of £50 was not made clear to you. This will be fed back to the relevant team member to prevent reoccurance. Furthermore, I am sorry that you did not like the location of your room and this caused disturbance due to the... More 

Bath
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

It seems a peculiar idea to serve something in a glass so small that the teaspoon was too big. How can one scoop out the contents without resorting to using the spoon handle or a knife? Asking £54 for a champagne tea that requires extraordinary measures of that sort doesn’t do the Hilton chain a service. Just makes them look... More 

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AtelierAdministrator, Hotel Administrator at Hilton Bath City, responded to this review

Dear KatiePops888, Thank you for your feedback regarding the Atelier restaurant. I do apologise if the spoon that was served to you did not fit the glass. This will be relayed to the F&B Manager. I hope you'll understand that difficulties experienced are certainly not reflective of our normal standards. I hope that the rest of your Champagne Afternoon Tea... More 

Cheltenham, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel, room and service during my stay were excellent. HOWEVER, I arrived at the hotel having pre-paid my room using my company's credit card. Upon arrival I was asked to provide a credit card for a deposit authorization. Unfortunately at the time I couldn't provide a card with the required amount so a colleague generously placed this deposit charge... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
AtelierAdministrator, Hotel Administrator at Hilton Bath City, responded to this review

Dear Adonis C, Thank you for your feedback. Please accept my most sincere apologies that you encountered this difficulty with the billing. I have contacted you directly to investigate and resolve this matter. Regards, Mara Garcia Hotel Administrator More 

Hertfordshire, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

This hotel was clean with one of the biggest beds i have ever seen. The staff were really nice and helpful apart from one of the waitresses at breakfast. As myself and my wife were there sightseeing we dressed in casual clothes but my wife felt the waitress was very quick to ask her for her room number in qiute... More 

Was this review helpful? Yes
AtelierAdministrator, Hotel Administrator at Hilton Bath City, responded to this review

Dear Alan W, Thank you for your comments regarding your prvious stay. I would like to relay my sincere apologies that our team have made you feel this way. Please be assured that this is not the case and we value all guests. I am glad that you found our reception team great and liked our beds. Regards, Mara Garcia... More 

Kent, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 1 week for my birthday. Walked into our room to find a lovely bottle of red and some sweet things with a happy birthday message written in chocolate - lovely surprise - had a lovely week here food was good, all staff very pleasant. Will definitely return

Was this review helpful? Yes
AtelierAdministrator, Hotel Administrator at Hilton Bath City, responded to this review

Dear KrisJC, Thank you for your feedback regarding your stay. It is very pleasing to learn that you enjoyed your birthday celebrations and the birthday treats that was put in your room. We hope to see you again in the near future. Regards, Mara Garcia Hotel Administrator More 

Kenilworth, United Kingdom
2 reviews
2 of 5 stars Reviewed 1 week ago

A reasonable hotel that I've stayed in a lot for work in the area. It is now however effectively a wifi free zone, I have told the hotel about this many times but alas to no avail. The wifi is frustratingly there but so slow and intermittent its not. So frustrating and listed as part of the offering.

Was this review helpful? Yes
AtelierAdministrator, Hotel Administrator at Hilton Bath City, responded to this review

Dear 1Team_J, Thank you for your feedback regarding your recent stay at Hilton Bath City. Please be advised that we have taken such comments onboard and currently updating our Wi-Fi connectivity. Regards, Mara Garcia Hotel Administrator More 

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