if it wasn't for the price and the 5 star rating I wouldn't be so harsh, but as it stands it was a shambles! Myself and my family stayed here for New Years eve and got the package that included dinner, dancing and a room for £500 per couple and we had a number of problems. Firstly, dinner was a... more

Wanted a romantic weekend away in a plush hotel and this hotel didn't let us down. Was open minded about some of the reviews on here as everyone has different expectations and obviously most people can have a bad day from time to time, but have to say... we were very impressed ! We arrived early on a gorgeous sunny... more

First off, let me just say that we went there as part of a work-organised retreat for two nights. The company paid. We didn't. As such I would have to say that we had a marvellous time and it made for a fantastic couple of nights. The staff are friendly and helpful (if a little over-courteous during breakfast the second... more

I was a bit nervous going to this hotel after reading all the harsh reviews on this site, so my expectations were low. My fears evaporated soon after my arrival. The hotel itself is striking, and the classic double room I had booked was comfortable, clean and nicely sized. The staff were helpful and polite. The spa facilities are excellent,... more

I made the hotel booking for a standard room on the day we travelled only to find when checking in that evening our reservation booking had not yet registered with the hotel. However the check in staff were outstanding and we were given a stunning four poster bed room for two nights at no extra cost. The food although expensive... more

Having decided myself and partner needed a break away we booked in for a weekend retreat at the Macdonald. We knew it would be expensive but it looked like just the job. We weren't disappointed. Contrary to most reviews recently the service was impeccable - very very attentive, we were not left waiting, we received good food on time and... more

The Macdonald Bath Spa pitches itself - and is priced as, a high end 5* hotel. As such, I think guests - many of whom would be paying top money because of a special occasion (as we were) should expect nothing but the best. It was on this point that I must admit we were left a little disappointed with... more

We went after a glowing article in the Sunday Times. Clearly that was possibly a freebie and the hotel were geared up, whilst our experience was not at all good. We opted for the 'butler' service which was laughable. The first room we were given was cold and next to a road. We demanded an upgrade which was fairly well... more

The building itself, and the location are lovely and the room I was in was spotlessly clean. However the service is another matter. I was at this establishment for a business retreat and on the 1st day of our visit I had a 9:30am meeting. Myself and my partner arrived for breakfast at 8:50am thinking we'd have time to get... more