This is a really good modern hotel. The lobby is big and airy as is the bar and restaurant. My room was lovely, very big lovely comfortable bed, well decorated and floor to ceiling windows. Separate bath and shower was also a good touch. The meal was thoroughly enjoyable, good value and well presented. A couple of things I felt... More

I took my girlfriend away for a two night spa break to get away from all the stress at home. The hotel staff were fantastic and very helpful from cleaners to receptionists and the Spa staff. Finding the hotel was easy but finding the car park was a little tricky .The NCP car park prices were very expensive however when... More

The hotel is excellent, but it is very difficult and confusing to arrive to by car. It should be much better signposted and driving instructions should be given by the hotel. The room was big and very clean, and the beds were excellent.

I stayed here at the end of March with my Mum, as part of a Groupon deal given to us as a christmas present. On arrival we were pleasantly surprised as to how close we were to the city centre, and the afternoon tea in the champagne bar was delicious. The treatments at the spa were good and it was... More

I have stayed in this hotel a few times but on this occasion I felt compelled to write a review as I felt that there had been a noticeable decline in quality when I visited during May 2013. As always, you get a great first impression of the hotel; it has a really nice lobby area with welcoming staff on... More

Hotel facility very nice but rooms lacking in drawer storage for clothing. Also the rooms could use folding suitcase stands (that are usually in all hotels in the closet). As a result suitcases full of clothing are laying on the floor (full) because there are not enough drawers to put things away. Service in the lobby bar very very slow....seemed... More

Stayed here as I was attending a meeting. The hotel was clean modern with great customer service. The staff in the bar were fabulous with great charisma. The room was large and very clean. Had a great buffet breakfast. Will definitely be back.

The Mercure is excellent. I have stayed there for the last seven years and the standard of the rooms and staff is way above what I have received elsewhere. Although the hotel is very busy during the World Snooker Championships the staff are never short of being very helpful at all times. Looking forward to the next time. Terry Griffiths... More

Myself and my partner who is a wheelchair user have just spent the eighth year visiting this hotel namely for the snooker and the occasional visit to the theatre.We travel over a hundred miles to get there and are consistently surprised and delighted with the staff and hotel. Last time we were welcomed by name before booking in needless to... More