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Mercure Sheffield St Paul's Hotel

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119 Norfolk Street, Sheffield S1 2JE, England
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Mercure Sheffield St Paul's Hotel
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Mercure Sheffield St Paul's Hotel
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1,495 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, United Kingdom
Level Contributor
97 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed yesterday NEW

Attended a meeting here. To be fair, a colleague who was staying said his room was comfortable and his experience with reception staff at check in was excellent. The reception area is fantastic, leading to an open plan bar and restaurant, glass walls with lots of Palm trees etc - feels like being in a typical greenhouse. That's pretty much... More 

Was this review helpful? Yes
Richmond, United Kingdom
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 days ago NEW

Very comfortable hotel in the centre of Sheffield next to crucible 02 arena and other venues and restaurants. Friendly staff room with great view large bed and great facilities. Really good breakfast in lovely room with floor to ceiling glass wall looking into the winter gardens.

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you very much for taking the time to write such a lovely review following your stay at Mercure St Paul's Sheffield. I was delighted with your feedback and sincerely hope we can welcome you back in the very near future. Best Regards Luisa Esposito General Manager More 

Leeds, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Just returned from a lovely spa break at Mercure St Paul's. The reception staff were welcoming, friendly and helpful. Our rooms were very spacious, clean and lovely- including a huge shower in the bathroom. We had a 3 course meal at The Yard restaurant in the hotel included as part of our package. The staff again were very polite. The... More 

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was delighted to read your feedback and have noted your comments regarding the Jacuzzi. I am pleased that you thought the package you glad booked was great value for money and would return. Best Regards Luisa Esposito General MANAGER More 

Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here recently by accident and very glad I did. I was booked into the Sheffield Hilton and arrived there after a 5 hour journey only to be told they had overbooked my room! So I was directed to the Mecure and right from the start the experience was completely different. Nothing was to much trouble they provided valet... More 

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was delighted that you were very pleased with this hotel and the great facilities and service we offer. I will ensure the team are aware of your fantastic feedback and hope we are now your hotel of choice in Sheffield. Best... More 

Great Grimsby, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

My first time at this hotel as the one i usually stay at was full, i know where i will be staying from now on. Easy to find! Reception was fast and helpful and a beautiful view of the tropical garden. The room was very spacious and clean. The furniture was very comfy. lots of extras that you normally have... More 

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you so very much for taking the time to write such a lovely review following your stay at Mercure St Paul's Sheffield. I was delighted with your feedback and sincerely hope we can welcome you back in the very near future. Best Regards Luisa Esposito General Manager More 

Darlington, United Kingdom
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Cannot fault this hotel, the rooms are a great size with very comfortable beds. Breakfast is always nice just some of the staff seemed new and unfamiliar with special requests ie hot chocolate with soya milk - he tried to charge me for it. He came back to apologise when his colleague said they would do it but were out... More 

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for lovely review following your recent stay here at Mercure St Paul's Sheffield. I was delighted that you enjoyed the facilities of the hotel. I will ensure the appropriate action is taken regarding the drinks selection during breakfast. I do hope you will return again. Best Regards Luisa Esposito General Manager More 

Rugby, United Kingdom
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night only. The hotel is bang in the centre of the city with a wide variety of restaurants on its doorstep. Stayed in Privilege room which was roomy clean and very comfy and being on 5th floor we overlooked the winter gardens. Arrived tired after horrible journey up the M1 to a fantastic friendly check in and valet... More 

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was pleased to read your feedback and will ensure the team are aware of it. I do hope we can welcome you back in the near future Best Regards Luisa Esposito General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel with a friend for a girl's weekend in Sheffield based purely on trip adviser reviews. Thank you trip adviser is all I can say. We loved everything about it. Very comfortable and beautifully decorated. Staff are great. The bar makes the best margaritas and food is good. The location is fab and based on advice from... More 

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for lovely review following your recent stay here at Mercure St Paul's Sheffield. I was delighted that you enjoyed your weekend and was especially pleased that you appreciated the recently completed refurbishment. I do hope we can welcome you back in the future. Best Regards Luisa Esposito General Manager More 

Nottingham
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here twice - once with my mum when we visited the lyceum theatre and then again with my husband for a weekend break! Myself and my mum took advantage of the spa and thoroughly enjoyed a joint massage followed by dinner in the champagne bar - despite us being a little late the waiting staff really made... More 

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was pleased to read your review and delighted you decided to return for a second stay with us .Your feedback was a pleasure to read and I will ensure the team are aware of it. I do hope we can welcome... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I only come to Sheffield for work reasons but love this hotel. The positive thing is if a mistake is made or something is not to your satisfaction the friendly team rectify it very quickly. Great gym and I just wish I had time to go to spa. Beds are so comfy. Great bar to and so central

Was this review helpful? Yes
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was pleased to read your feedback and will ensure the team are aware of it! I do hope we can welcome you back in the near future and hopefully you will be able to make full use of the Spa and... More 

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