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Mercure Sheffield St Paul's Hotel

Certificate of Excellence
4.0 of 5
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119 Norfolk Street, Sheffield S1 2JE, England
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Mercure Sheffield St Paul's Hotel
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Ranked #10 of 57 Hotels in Sheffield
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
miss_mcvicar Halifax, UK
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1,408 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Halifax, UK
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Finally - a 4 star hotel in the UK that actually feels 4 star. Great location, lovely decor. We had a junior suite which was great - had the most amazing views from the lounge area. The bed was SO COMFY - I had to find out the make of the mattress in the morning - I'm eating one!! Lovely... More 

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Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review following your recent stay. I was delighted to read your feedback and do share your opinion regarding the Junior Suites - they are beautiful. I was also pleased to read you found your bed very comfortable and hope I can welcome you back in the near future. Best... More 

Barnsley, United Kingdom
Top Contributor
78 reviews 78 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We wanted to give Sheffield a try for a change from Leeds so chose this spa hotel for a bit of pampering. Ideal for the centre bars and restaurants with very good leisure and spa facilities. We shall return as the rooms and facilities were perfect for the price

Was this review helpful? Yes 2
SHEFFIELDMANAGER, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to write a lovely review following your recent stay at Mercure St Paul’s Sheffield. I was delighted with your feedback and am pleased that you choose to visit Sheffiled and this hotel. I sincerely hope we can welcome you back in the near future. Best Regards Luisa Esposito General Manager More 

Sheffield, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here for two nights whilst some renovations were done to our house. We're both Accor Platinum and so booked a base category of room and received an upgrade to a Privilege Room. The room itself is spacious. The bed is reasonably comfortable but the pillows are way too hard to be comfortable. The toiletries in... More 

Was this review helpful? Yes 1
SHEFFIELDMANAGER, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review following your recent stay at Mercure St Paul’s Sheffield. I was pleased to read your positive comments however deeply disappointed with some of the others. I am investigating your feedback and will call you to discuss the matter in more detail. Once again thank you for taking the... More 

rotherham
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Took both my daughter for a spa day to celebrate my youngest 30th. POSITIVES -We really enjoyed the whole of our day, the service was good and very professional. The pool was lovely and very tranquil. There is good choice of rooms to chill out in for example - Rock Sauna, Ice Iglo, steam room and an aroma shower all... More 

Was this review helpful? Yes 1
SHEFFIELDMANAGER, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review following your recent visit to Mercure St Paul’s Hotel and Spa. I was delighted to read your feedback and very pleased that you enjoyed the great facilities of the spa and your lunch. I have noted your feedback regarding the manicure and pedicure and will bring this matter... More 

Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

1st of all the 3 stars is totally due to the lack of spa facilities, over crowded too small of rooms to the size of the hotel. The lights don't work in the steam room and the aroma room had no aroma. The pool was not very heated. Hotel facilities it was absolutely beautiful the porter was fantastic at his... More 

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SHEFFIELDMANAGER, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul’s Sheffield. I am sorry that we didn’t provide the level of service we pride ourselves on. Please can you call me on 0114 278 2000 to discuss the matter further. Best Regards Luisa Esposito General Manager More 

Cambridgeshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Where to begin?!? We only stopped for 1 night (although I wished it was longer!) and checked out this morning. The hotel is modern and has a very spacious lobby and reception area. It is open plan downstairs although the spa and gym are very private which is great. A lovely chap called Sandeep Kainda checked us in (early) and... More 

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SHEFFIELDMANAGER, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to write a glowing and positive review following your recent stay at Mercure St Paul’s Sheffield. I was delighted with your feedback and will ensure the whole team are aware that they contributed so well to your stay. I sincerely hope we can welcome you back in the near future. Best Regards... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We spend alot of money with the Mercure group and are platinum club members but the Mercure Hotel St. Pauls in Sheffield is the worst experience I've had with the company. The staff, especially the spa staff, are rude, unhelpful and out to make as much money as they can from you. Although I have no complaints about the food... More 

Was this review helpful? Yes 1
SHEFFIELDMANAGER, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review following your recent stay at Mercure St Paul’s Sheffield. We are contacting you directly to discuss this mater and find a satisfactory solution. Best Regards Luisa Esposito More 

cheshire,uk
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night with my mum as a treat for her birthday. Our 1st impressions from entering the hotel were 'wow' it's very fresh, bright and serene. We arrived early so checked in and left our bags with the hotel until we were able to have our room at 2pm. When we got our room we were told the... More 

Was this review helpful? Yes 1
SHEFFIELDMANAGER, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was delighted to read you choose us to celebrate your Mums birthday at and am pleased we lived up to your expectations. Your feedback was well received by the team. I was also pleased to read your comments regarding the newly... More 

UK
Top Contributor
78 reviews 78 reviews
26 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter took me there for a cream tea for Mothers Day.The hotel has a great ambience and the restaurant looks out on to a planted area under glass. But the tea - the sandwiches were not delicate, the cakes were insipid and the scones came with jam and cream already spread in them. One good point - they did... More 

Was this review helpful? Yes
SHEFFIELDMANAGER, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review following your recent visit to Mercure St Paul's Sheffield. I would be grateful if you could call me on 0114 278 2000 to allow us to discuss the matter further. Best Regards Luisa Esposito More 

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