Dear Guest, Thank you very much for your review of our hotel after your recent stay. We sincerely appreciate all feedback as it assists us in maintaining our standards of superior service and hospitality. We will be sure to pass on your positive review to all of our team members. With regard to the lighting arrangements within the room, I... More

Dear Guest, Thank you for your valuable and positive feedback received after your recent stay with us. We sincerely appreciate your superb compliments and are delighted that you clearly enjoyed your stay with us (despite the disruption caused by the marathon road closures). We look forward to welcoming you back for any future visits. Kind Regards, Trevor Vels General Manager More

Dear Lesley, Thank you so very much for your positive review and superb comments on your recent stay with us. I am delighted that you enjoyed your stay and experienced the hospitality of my staff of which we are so proud. I am also delighted to inform you that we have just this week been approved to install complimentary WIFI... More

Dear Guest, Thank you for taking the time to rate your recent stay with us and providing us with such valuable feedback on your experiences. I am delighted that despite the couple of issues, you enjoyed your stay with us. Whilst we do not currently have plans to add seperate showers to our bathrooms, we are in process of replacing... More

Dear Guest, Thank you for your positive review of our hotel after your recent stay. We are delighted that you enjoyed your stay and hopefully had a super visit to our city. We trust that we will have the honour of welcoming you back to the hotel when you next visit Sheffield. Kind Regards, Trevor Vels | General Manager More

Dear Sir, Thank you for your positive review of our hotel after your recent stay. We sincerely appreciate your positive comments which I will share with all of our staff. I am also delighted that our duty manager was able to assist you with the TV issue and trust that it did not diminish the enjoyment of your stay in... More

Dear Ms Fletcher, Thank you very much for your superb comments and review of our hotel. I am particularly delighted that you have made us your hotel of choice whenever you visit Sheffield as a result of our standards of hospitality. We look forward to welcoming you back again soon and hopefully I will have a chance to meet you... More

Dear Guest, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback and are delighted that you clearly enjoyed your stay and that our hotel offered such good value to you. We trust that you will stay with us again on your return to Sheffield. Kind... More

Dear Guest, Thank you for your valuable feedback received after your recent stay with us. We sincerely appreciate your comments and are disappointed that you clearly did not enjoy your stay. Please accept my apology for the lapses in standards regarding the restaurant signage, flowers, and staff uniforms. Please be assured that we will address these issues constructively and continue... More