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Malmaison Reading

18 - 20 Station Road, Reading RG1 1JX, England
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Malmaison Reading
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Malmaison Reading
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531 reviews from our community

Traveler rating
    216
    165
    93
    41
    16
See reviews for
28
252
28
117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have been staying at Malmaison hotels on business and leisure for many years and sadly in the last months I have seen the standards decline quite a bit in the appearance and general upkeep of the rooms. Unfortunately my first experience of the Reading hotel did little to restore that opinion. Sorry I didn’t have time to read other... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Malmaison is relatively small hotel located beside Reading railway station. It's an old station building (I believe), completely modernised and adorned with many railway-related prints to reflect its past. The overall decoration is little on the dark side, but that just adds to the experience in my opinion. The rooms are clean, well fitted and all a little different (a... More 

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Maidstone, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Just a note to say a big thank you to Hannah for much for sorting our Afternoon Tea on Sunday, our cousin was very surprised by the whole afternoon. The little touches from all the team was lovely. Nothing was any trouble. Please also pass on my thanks to the Manager who also came to see me, to make sure... More 

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear ODDSOCKS61 Thank you for taking the time to write your complimentary review following your afternoon tea at the MalBAR. I’m very pleased to read your positive comments on the pre-arrival service via Hannah, our meetings and events co-ordinator and the feedback on the quality of the food on the day. Once again thank you for taking the time to... More 

Reading, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My Partner works in Reading so often stays at Malmaison Reading, last weekend i stayed there to. The staff were fab from checkin to checkout, The brasserie team really impressed and the food was amazing. 216 is a fab room worth the upgrade

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear Candice T, Thank you for taking the time to write your review. I’m very pleased to read that you enjoyed your stay with us and that you found the staff to be fab from start to finish. I’m also very pleased that you enjoyed room 216; a superior double bedroom. We look forward to welcoming you and your partner... More 

Reading, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We just returned from a lovely relaxing night's stay at Malmaison Reading. We had a beautiful room which was really spacious and surprisingly peaceful given the fact we were right in the busy town centre. We had dinner in the brasserie and the food was amazing. We'd definitely recommend the fritto mist to start and enjoyed the steak frites for... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear Stephanie N, Thank you for taking the time to write your complimentary review. I am very pleased to read that you enjoyed your stay with us. Thank you for your comments on the fritto misto and the classic steak frites, these are two of my favourite dishes too! I’m also really please to read that you were very impressed... More 

Farnborough, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The third time we have stayed at the hotel and the best stay yet. This was the Spring Dinner Promotion and we opted for a Superior Room - £120 for a great double-aspect, king--size room with 3 course dinner and a cocktail each. The room was excellent with a huge, comfy bed and great bathroom but what made the stay... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear Goonerdes Thank you for taking the time to write your review. I’m very pleased to hear that you enjoyed your third stay with us; I was especially pleased to read the feedback regarding the service you received throughout your stay and very pleased you enjoyed room 216. We look forward to welcoming you back to the hotel again soon.... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This was a last minute booking for the hubby and I. Found a great deal which included room, dinner and a cocktail all for £115 (especially considering it's the bank holiday weekend)! For our needs the location is perfect - it is a stones throw away from the train station and the shopping centres are literally a couple of minutes... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear Barbara H, Thank you for taking the time to write your review. Firstly I’m very pleased to hear that you enjoyed your stay and thank you for your positive comments on the room, general customer service and the location of the hotel. I’m sorry to hear that initially your drinks order was missed and you received the wrong starters... More 

Thatcham, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

I always have a wonderful experience on every stay and visit. The reception are warm, friendly and efficient. The range of rooms on offer is superb and I've found he rooms to be comfortable and clean on every occasion. The brasserie is a favourite spot for lunch and dinner, with great service and a lovely choice. breakfast never disappoints! Highly... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear AbiB1276 Thank you for taking the time to write your review. I’m very pleased to hear that you enjoy staying at our hotel and dinning in our Brasserie restaurant. Thank you for your comments on the service and the cleanliness of your experiences. We look forward to welcoming you back to the hotel again soon. Kind regards, Richard Lockstone... More 

Brent Knoll, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed 1 week ago

We got relocated after Crowne Plaza had to close a floor. We therefore didn't pay for the stay. The hotel was clean and smart, with character - the passageways meander around, up and down some steps, with dim lighting in various places - just enough to guide you safely to the next corner. It was fine. Room was good, clean... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear MrsMcFets Firstly, thank you for taking the time to write your review. I’m pleased that we were able to accommodate you last minute following an original stay planned at a local hotel. I’m also pleased that you found the room clean and the hotel Characterful I’m also very sorry and surprised to read your comments regarding the hot water... More 

Moreton-in-Marsh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly the good things :- very good location especially if travelling by train, friendly and efficient staff especially in the bar and restaurant. However - the hotel interior and the bedrooms are very dark and gloomy which makes the place feel claustrophobic and unwelcoming. The bathroom had not been properly cleaned with a musty shower and dirty bath - totally... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear Tom L, Thank you for taking the time to write your review. Firstly, thank you for commenting on the ‘good things’ and I’m pleased that you found the team to be friendly and efficient. I am however sorry to read your negative feedback, with reference to the net curtains we do manage an on-going net curtain replacement programme as... More 

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