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Malmaison Reading

18 - 20 Station Road, Reading RG1 1JX, England
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1 room 1 guest
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Malmaison Reading
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606 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (606)
  • Mar-May only
    (160)
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London, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed with my best friend for a girlie weekend on the £165 each package for 2 nights, dinner, cocktails & breakfast. Firstly the location is superb, next to the station and seconds from the shops. The staff couldn't do enough to please you with a special mention for Rosie who was not only happy & upbeat but so helpful and... More 

Was this review helpful? Yes 1
Marie W, General Manager at Malmaison Reading, responded to this review

Dear AnnaWat3, Thank you for taking the time to write your review and we are very pleased to hear that you enjoyed your girly weekend here with us. Your feedback in particular regarding the friendliness of Rosie is lovely and has been passed on to her. We have worked hard to create a team of staff who really care about... More 

Portsmouth
Level Contributor
4 reviews
2 of 5 stars Reviewed 6 days ago NEW

The staff and entrance to the hotel were lovely and the mood lighting and bar were also lovely, our room was nice and spacious although very stuffy but the air conditioning worked very well, we were local to everywhere we needed to be but the overall cleanliness really let this place down, as a hotel manager myself I thought maybe... More 

Was this review helpful? Yes
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Odette2, Thank you for taking the time to write your review and we are very pleased to hear that you enjoyed many aspects of your stay. I am sorry to read the issues that you identified regarding the cleanliness of your room and I have discussed these points with our Housekeeping Manager who is addressing them with the team.... More 

Reading, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on my first night in England. Staff were incredibly helpful and friendly, even stepped in to resolve an issue with a bad mannered taxi driver out the front of the hotel. Offered to take me to the local shops so I wasn't in a taxi on my own - how kind. The room was quite possibly the nicest... More 

Was this review helpful? Yes 1
Marie W, General Manager at Malmaison Reading, responded to this review

Dear geopony86,, Thank you for taking the time to write your review. I’m very pleased to read your positive comments regarding our staff being friendly and very helpful, our Brassiere and the room that you were provided. Once again thank you for your feedback and we look forward to welcoming you back to Malmaison Reading again soon. Kind regards, Marie More 

bristol
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

Luckily we didn't pay for this overnight stay as it was a promotion with some new tyres we bought for the car. The first thing we didn't like was that they took my debit card details on checking in to pay for any extras we used. After reading reviews before we came we knew the hotel style was dark however... More 

Was this review helpful? Yes
Marie W, General Manager at Malmaison Reading, responded to this review

Dear modeDG, Thank you for taking the time to write your review. I would very much like the opportunity to discuss this with you in more details, and if you are able to email me your contact details at mwarabida@malmaison.com I will be happy to contact you at a time convenient to yourself. Kind Regards Marie More 

Gibraltar
1 review
5 of 5 stars Reviewed 1 week ago

Arrived late after a delayed flight and was worried I might have lost out on having a decent room, but not only had they kept one for me, they upgraded me to the most fantastic room! I want to make a special mention for the Receptionist, Rosie, who was great - friendly and helpful and just really keen to make... More 

Was this review helpful? Yes
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Povster17, Firstly I would like to thank you for taking the time to write your review. I am delighted to read that you have enjoyed your stay with us at Malmaison Reading and thank you for your kind comments especially regarding our receptionist. You can be assured that these will be passed on to her. In the meantime, I... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My husband and stayed here as our base for the weekend while visiting newbury and London. It has a great central location, yet we were not disturbed by any noise. The staff were fantastic-friendly and helpful. The breakfast was amazing and just what I needed after sampling the gorgeous cocktails in their bar the night before. I would highly recommend... More 

Was this review helpful? Yes
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Louise G, Thank you very much for taking the time to write your review. I am really happy to read that you have enjoyed your stay with us, experienced a good customer service from my team as well as appreciated some of our services such as Breakfast and our Mal Bar where a great selection of gorgeous cocktails are... More 

Berkshire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

I stayed in the malmaison on my birthday, they made me feel really special left a hand written card from the hotel in my room. The staff and service was amazing it was a very busy Friday night and the bar staff still made everyone feel important, there was this one lady behind to bar in the early afternoon when... More 

Was this review helpful? Yes
Marie W, General Manager at Malmaison Reading, responded to this review

Dear cp0308, Thank you for taking the time to write your review. I am very happy to read that you have enjoyed your stay with us at Malmaison Reading and that my team have made you feel special on your birthday. I will make sure that your comments have been passed on to Yvette as well as the entire hotel... More 

Doha
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Malmaison overall and would return. The good: spacious room and bathroom, great location, quiet, lovely bed - and even lovelier minibar snacks. Having Starbucks attached is a plus. The lounge has decent prices on cocktails and a good selection. The negatives: the WiFi in the room was painfully slow so I switched over to... More 

Was this review helpful? Yes
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Capellanus, Thank you for taking to time to write your review. I am delighted to read that you have had a great experience with regards to your room, bathroom and appreciated having a Starbucks attached to the hotel; and you are right, the location cannot be faulted! I am disappointed however to read that you did not enjoyed your... More 

Uxbridge
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall I was very impressed with the Mal, although I didn't use the bar or the restaurant. The decor is modern and everywhere was very clean. Our room looked out over the back of the Hotel, this meant that the view was very poor, but we had no noise from the street. I had a great nights sleep in a... More 

Was this review helpful? Yes
Marie W, General Manager at Malmaison Reading, responded to this review

Dear studynut, Thank you for taking the time to write your review. I am pleased to read that you have enjoyed your stay with us at Malmaison Reading and thank you for your positive comments about your room and its amenities along with the location of the hotel. We are looking forward to welcoming you again soon at Malmaison Reading.... More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Good size room , very clean. Bathroom with bath and shower plenty of towels well equipped with shampoo and shower gel Hotel staff very friendly we were here to stay for 2 nights bed and breakfast good choice for food plenty to choose from for breakfast great location for station as we went to ascot race course on train for... More 

Was this review helpful? Yes
Marie W, General Manager at Malmaison Reading, responded to this review

Dear CarolynM Thank you for taking the time to write your review and we are very glad that you enjoyed your two night stay with us ! I’m so pleased to read that Rosie & Megan made your stay special. Please be assured that your comment will be passed on to them. We look forward to welcoming you back to... More 

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