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Malmaison Reading

4.0 of 5
18 - 20 Station Road, Reading RG1 1JX, England
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Malmaison Reading
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Malmaison Reading
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507 reviews from our community

Traveler rating
    205
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    88
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26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

A short visit back to my home town to see family. usually I stay in one of the modern hotels, but fascinated that the Malmaison was the old Great Western Hotel, that for 50 years had been used as offices before it was reconverted. Had a fantastic stay, the staff were exceptional at the front desk and in the bars/restaurant.... More 

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Birmingham
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed Sunday night after booking last minute through the Easter sale. Good value, spacious/comfortable room(terrible view from first floor window, however didn't bother us as everything else was great!) and excellent friendly service. Special mention must go to Alex the barman. He really knows his way around mixing a fabulous cocktail or two and went 'off menu' for us without... More 

Was this review helpful? Yes 3
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Reita Thank you for taking the time to write your complimentary review. I am very glad that you enjoyed your stay with us and I’m especially pleased that you got to experience Alex’s bar service and enjoyed his cocktail mixology skills. We look forward to welcoming you back to Malmaison Reading again soon. Kind regards, Richard Lockstone General Manager. More 

Basingstoke, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Warm drinks cold food! Limited menu which in itself is not an issue but the quality should have been better for the price! Staff pleasant and did give us our drinks free but not a great evening and have had much better from other mals such as birmingham where I often stay on business

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear Squidge331 Thank you for taking the time to write your review. Firstly I was pleased to read the feedback regarding the staff being pleasant and that they were able to attempt to resolve your issues on the night. I was however disappointed to read that you has issues with the temperature of the food and drinks. The menu is... More 

Lambourn, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My partner and I stayed at this hotel after previously visiting Malmaison in Oxford which we are big fans of. When we arrived, we were pleased with the overall decor- the dark theme continued throughout the hotel and despite other reviews, I had no trouble applying make up as I had enough light when I opened the curtains. The reception... More 

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Samantha B, Thank you for taking the time to write your detailed review. I’m pleased that you enjoyed your stay and thank you for commenting positively on the theme of the hotel its location; your bedroom and the staff on reception. You are also quiet right we don’t have our own car park although for guests that are driving... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

On arrival we had to wait to check in as there was a big group checking out, and only one person behind the desk. As it was lunchtime we had a bar lunch £16 for a burger......really, costs more than a visit to Jamie's, the burgers were obviously made with told fairy dust. Piece de resistanc was the extra hard... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear Chantelle0711 Thank you for taking the time to write your review. I’m sorry to read that you found the mattresses to be hard and uncomfortable. I also apologise that at the time of your arrival we only had one receptionist at the desk. On the date of your stay we did have two receptionists working - however it is... More 

West Parley, United Kingdom
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second time ,staying the beautiful boutique hotel Malmaison in Reading. We really enjoyed ourselves the last time, so we just had to go back ! We parked in the NCP in Garrard Street, but this time I remembered to had my parking ticket to reception who endorsed it and we only had to pay £12...better than £22... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear Ruth L Thank you for taking the time to write your complimentary and detailed review. I’m very pleased to read your positive comments regarding the staff especially Eddie and Sidi. I’m also really pleased that you enjoyed the Flying Scotsman Studio Suite and both dinner and breakfast in the Brasserie Restaurant. We are also really pleased that you enjoyed... More 

Reading, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Just had a romantic night away with my husband. Staff were young vibrant and it felt like they actually enjoyed their jobs Food was fantastic and so were the cocktails Room was immaculate and the wine was nice in the room.

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear 509michelle Thank you for taking the time to write your complimentary review. I am really pleased to read that you and your husband enjoyed your stay and enjoyed the MalBar and Brasserie experience. The team are indeed young and do enjoy working hard to ensure that our guests have the very best stay possible. We look forward to welcoming... More 

Worcester, United Kingdom
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We read reviews and booked a quieter room. We like parties but don't want to sleep in one. Room was great, just big enough for two. Lovely shower and bathroom. All very clean. The deal included food so we had a lovely three course dinner with wine (not included) and fab cocktail each (included). The NCP car park is so... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear CjH1981 Thank you for taking the time to write your review. I’m really pleased that you enjoyed your stay, as your rightly mentioned both Reading train station and the NCP car park are both very convenient. We look forward to welcoming you back to Malmaison Reading again soon. Kind regards, Richard Lockstone General Manager. More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Cannot fault the location, it's a stones throw from the station making it very convenient. The bathroom was massive and overall room size good However, there are a number of things that let this hotel room down. The lighting is dreadful - impossible to do your makeup in any of the mirrors. The pillows smelt of grease rather than fresh... More 

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Richard L, General Manager at Malmaison Reading, responded to this review

Dear LisaLC7 Firstly, thank you for taking the time to write your review. I’m pleased that you found our location to be very convenient and the room to be of good size. I’m also sorry to read that you found the room too dark, we are a dark and warm brand and this is not to everyone’s taste, we are... More 

london
Top Contributor
75 reviews 75 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Across the road from reading station so extremely convenient. As we walked in there was a bit of a queue but that was because the customer service is very good, they are engaging and attentive. Our room was the standard double, it was smaller than expected and some areas were very worn especially the table edges, but very clean and... More 

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear feijoa7 Thank you for taking the time to write your review. I’m very pleased to read your positive comments regarding the quality of service from the team. I'm also very pleased that the room was found to be very clean and that you enjoy dinner and breakfast. As you mentioned our standard rooms do not come with bathrobes. These... More 

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