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Malmaison Reading

18 - 20 Station Road, Reading RG1 1JX, England
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Malmaison Reading
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Malmaison Reading
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497 reviews from our community

Traveler rating
    200
    158
    86
    38
    15
See reviews for
25
236
26
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Top Contributor
75 reviews 75 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Across the road from reading station so extremely convenient. As we walked in there was a bit of a queue but that was because the customer service is very good, they are engaging and attentive. Our room was the standard double, it was smaller than expected and some areas were very worn especially the table edges, but very clean and... More 

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear feijoa7 Thank you for taking the time to write your review. I’m very pleased to read your positive comments regarding the quality of service from the team. I'm also very pleased that the room was found to be very clean and that you enjoy dinner and breakfast. As you mentioned our standard rooms do not come with bathrobes. These... More 

Harrogate, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Location is good for visiting the town centre. Best to arrive by taxi or train as there is no set down area for cars. The good bits; - Got upgraded to a suite! V spacious... - staff are engaging and helpful - large modern 55" TV in the bedroom - Bose sound system a nice touch - high quality bathroom... More 

Was this review helpful? Yes 2
Richard L, General Manager at Malmaison Reading, responded to this review

Dear WidelyTravelled000 Thank you for taking the time to write your detailed review. I am very pleased to read the “good bits” especially about the staff and how helpful and engaging you’re found the team. Regarding the “bad bits” I was sorry to read that the bed was not comfortable for you and extremely disappointed that you did not receive... More 

Liverpool, United Kingdom
Top Contributor
204 reviews 204 reviews
57 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at every one of the Malmaison group and this one is typical of the hotels. What does stand out is the service....absolutely second to none. I was there for a meeting and was upgraded to a beautiful, massive room. Reception staff were chatty and efficient and made me feel like a valued guest. The room was exceptional. Clean... More 

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Slesl Thank you for taking the time to write your review. I’m very pleased to read your positive comments regarding the staff being chatty and helpful and your feedback on the room. Thank you for your comments on the wi-fi. The hotel wi-fi is working but on certain times of the day the wi-fi access points struggle to cope... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at Malmaison Reading on Saturday night and it didn't quite live up to expectations. The NCP car park to be used for this hotel isn't the nicest, however at £12 per day and conveniently located, it does the job. The hotel is in fact very well located generally for the train station and the whole town centre. Our arrival... More 

Was this review helpful? Yes 2
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Jnorth1985 Thank you for taking the time to write your review. Firstly I was pleased to read the feedback regarding the arrival, reception staff and your desert thank you for these positive observations from your stay. I was however very sorry to read that your overall stay did not live up to your expectations. Your comments are all interesting... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Malmaison chain has an image of boutique breaks and "naughty" nights away, so I don't think my 88-year-old mother (who can barely walk) and I, her increasingly harassed daughter, are quite the target demographic. But we are globetrotters who like a good hotel with character and having visited the Oxford Mal a few years ago and loved it, we... More 

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Renata R Thank you for taking the time to write your detailed and complimentary review. I am very pleased to read that you and your mother had a great stay and that the hotel and team delivered on all the areas that you have mentioned. We very much look forward to welcoming you back to the hotel again soon.... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my partner stayed for one night in the executive suite 'The Mallard' as a birthday treat. The room was pretty perfect. If it had a kitchen you could have easily lived there. The bed was a huge four poster and was very comfortable. The bathroom was the best bit with an amazing huge dual shower bath. The little... More 

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Britt94, Thank you for taking the time to write your complimentary review and we are very glad that you enjoyed your stay with us. I’m especially pleased that you enjoyed the Mallard suite and that you found the reception team to be polite and helpful. We look forward to welcoming you back to Malmaison Reading again soon. Kind regards,... More 

Swindon, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here on a Saturday night. Overall we were a little disappointed with the quality of our stay. Our room was located on the 4th floor and was a very good size with a large bathroom. The whole hotel is very dark, I appreciate that is the Malmaison style but it did make a fairly small property seem even... More 

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Jo_Brdly, Firstly thank you for taking the time to write your review. I do apologise that your stay was met with some issues and concerns. Firstly I was very sorry and surprised to read the feedback regarding the mattress as we do receive a lot of compliments on the confirm of the beds, I will ensure that we check... More 

Crawley
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another Amazing stay at one of the Malmaisons, We booked for our First anniversary, I love the Malmasison brand the hotels are all excellent quality with attention to detail in all aspects The bedroom was spotless, and clean and the beds are so comfortable the bedding, towels etc are all high quality, all the staff very friendly and nothing was... More 

Was this review helpful? Yes 2
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Vicster2dogs Thank you for taking the time to write your review. I’m very pleased to read your positive comments regarding the staff being friendly and the feedback on your bedroom cleanliness standards and breakfast. I’m extremely pleased that we were able to help make your anniversary stay extra special Once again that you for your feedback and we look... More 

HEREFORD, UK
Top Contributor
60 reviews 60 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Post twickenham. Ultra convenient to meet a mate. Close to a good linked car park (£12 overnight) and the railway station. Comfortable beds good breakfast. As usual the only thing is that Malmaison lighting is a bit directional and dark in places.

Was this review helpful? Yes 2
Richard L, General Manager at Malmaison Reading, responded to this review

Dear monocularman, Thank you for taking the time to write your review. I’m very pleased to read that you enjoyed your post Twickenham stay with us and that you found out city centre location suitable for you needs. We look forward to welcoming you back to Malmaison Reading again soon. Kind regards, Richard Lockstone General Manager. More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great hotel if you need to be in Reading! Conveniently located across from the train station. My only gripe is that it is too dark. The bill it as moody but you can't see yourself to get ready.

Was this review helpful? Yes 1
Richard L, General Manager at Malmaison Reading, responded to this review

Dear Julie V, Thank you for taking the time to write your review. I’m pleased that you found our location convenient, it is especially so if you are traveling in or out of Reading by train. I’m sorry however to read that you found the room too dark, our decorations and décor is fairly dark, some rooms are lighter than... More 

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