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Max @ Reading Number 18

4.0 of 5 12-18 Crown Street, Reading RG1 2SE, England (Formerly Number 18 Serviced Apartments)
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Max @ Reading Number 18
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Max @ Reading Number 18
Max @ Reading Number 18
Max @ Reading Number 18
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38 reviews from our community

Traveler rating
    5
    7
    4
    8
    14
See reviews for
5
4
6
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had made communication with the hotel prior to my stay. I was emailed information on how to get in and get the room key. This worked like a charm! The apartment was lovely and clean. Updated bathroom with heated towel rack and very warm. Kitchen had new appliances as well. Fully equiped with washer-dryer combo, and dishwasher, newer fridge... More 

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Peterborough, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

I booked this through Lastminute.com and did not receive the safe number and door combination the hotel said I should have had as I arrived at 7.30pm after a long day at work. I managed to gain access to both after calling a helpful man named Chris. The Apartment stunk of food, was filthy (brown fingerprints on light switches /... More 

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Cutar, Spain
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Arrived at about 8.30pm , freezing cold and no one is around. The confirmation email from Lastminute.com didn't explain the checkin procedure. Apparently I should have received an email with a safe combination for the keys. I didn't receive any further emails. Luckily a kind gent who was staying there got me the safe code and my key was in... More 

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Dar es Salaam, Tanzania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 20, 2015

Arrived at 6pm and no one around. The confirmation email from Lastminute.com didn't explain the checkin procedure. Apparently I should have received an email with a safe combination for the keys. The communal areas are filthy and the rest of the building doesn't get any better. WIFI was very intermittent and the room was very very tired. All the cutlery... More 

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Swansea, United Kingdom
Top Contributor
86 reviews 86 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed December 19, 2014

I wish I did, I would have avoided. Its OK, but the website sets up you expectation that in my experience made the actual visit disappointing. It was dark, noise, bleak, well worn and the best bit my bedroom door handle came off and I had to get a colleague to open the door in the middle of the night... More 

Was this review helpful? Yes 1
UK
Contributor
16 reviews 16 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 10, 2014

This is what I sent to your contact email address on your web site : Be nice if it got a response directly or if the response here wasn't a cut and paste of other responses to similar issues. Just stayed at your Reading apartments last night (Flat 5) . I doubt very much whether I will want to stay... More 

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San Diego, California
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 3, 2014

My family & I stayed at Max Reading No.18 in May, 2012. Returned last month for a 4 night stay. What a disappointment! Tried to check in @ 10:30 AM, doors were locked, no one in reception. Called the phone number on the door & was told someone would be at reception after 12:00 noon. After getting the key, never... More 

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michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Dear Guest, Thank you for your feedback we always like to welcome returning guests. I can confirm that check is from 3pm onwards only, unless an early check in has been requested and confirmed by our reservations team, all our buildings have a key coded door which the access codes are emailed out to all guests prior to arrival this... More 

Bolton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 17, 2014

I cannot say how this accommodation was as I never got the chance to stay there !! My original booking through Agoda in Reading Sept 2014 was corrupted in the net and when I went back to re-book the room I wanted had gone and so the day before I travelled on business I booked this place, all was well... More 

Was this review helpful? Yes 1
michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Dear Guest, Thank you for your feedback, firstly please accept my sincere apologies for the issues that surrounded your booking, I can confirm that the email that you received on the day of your booking was a generic email that is sent out by our system automatically to all online bookings, as serviced apartments our reception is covered from 9am-5pm... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2014 via mobile

We went to Reading for a reunion with some friends we met whilst travelling. We found the apartments to be clean and tidy if a little tired. Really good value for money and the lady on the front desk was very helpful.

Was this review helpful? Yes
Victoria, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 27, 2014

A group of 3 of us booked and paid for a 2 bed / 2 bath apartment here. We arrived to discover our apartment had only 1 bathroom. The building manager indicated that it had nothing to do with her and we should contact the person that took our booking [ that was the last we saw of the building... More 

Was this review helpful? Yes 2
michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Dear Guest, Thank you for your feedback, we appreciate and take on board all feedback provided by our guests. No all of our apartments have two bathrooms and being able to offer these depends on availability our site manager is unable to move guests to different apartments if we are fully booked, I can also confirm that our site manager... More 

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Additional Information about Max @ Reading Number 18

Address: 12-18 Crown Street, Reading RG1 2SE, England (Formerly Number 18 Serviced Apartments)
Location: United Kingdom > England > Berkshire > Reading
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Max @ Reading Number 18 4*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Orbitz, Travelocity, Priceline, EasyToBook, TripOnline SA and Tingo so you can book your Max @ Reading Number 18 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Number 18 Serviced Apartments Hotel Reading

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