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Max @ Reading Number 18

4.0 of 5 12-18 Crown Street, Reading RG1 2SE, England (Formerly Number 18 Serviced Apartments)
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Max @ Reading Number 18
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Max @ Reading Number 18
Max @ Reading Number 18
Max @ Reading Number 18
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35 reviews from our community

Traveler rating
    5
    6
    4
    7
    13
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4
3
5
19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Dar es Salaam, Tanzania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived at 6pm and no one around. The confirmation email from Lastminute.com didn't explain the checkin procedure. Apparently I should have received an email with a safe combination for the keys. The communal areas are filthy and the rest of the building doesn't get any better. WIFI was very intermittent and the room was very very tired. All the cutlery... More 

Was this review helpful? Yes
Swansea, United Kingdom
Top Contributor
77 reviews 77 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 19, 2014

I wish I did, I would have avoided. Its OK, but the website sets up you expectation that in my experience made the actual visit disappointing. It was dark, noise, bleak, well worn and the best bit my bedroom door handle came off and I had to get a colleague to open the door in the middle of the night... More 

Was this review helpful? Yes 1
UK
Contributor
16 reviews 16 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 10, 2014

This is what I sent to your contact email address on your web site : Be nice if it got a response directly or if the response here wasn't a cut and paste of other responses to similar issues. Just stayed at your Reading apartments last night (Flat 5) . I doubt very much whether I will want to stay... More 

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San Diego, California
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 3, 2014

My family & I stayed at Max Reading No.18 in May, 2012. Returned last month for a 4 night stay. What a disappointment! Tried to check in @ 10:30 AM, doors were locked, no one in reception. Called the phone number on the door & was told someone would be at reception after 12:00 noon. After getting the key, never... More 

Was this review helpful? Yes
michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Dear Guest, Thank you for your feedback we always like to welcome returning guests. I can confirm that check is from 3pm onwards only, unless an early check in has been requested and confirmed by our reservations team, all our buildings have a key coded door which the access codes are emailed out to all guests prior to arrival this... More 

Bolton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 17, 2014

I cannot say how this accommodation was as I never got the chance to stay there !! My original booking through Agoda in Reading Sept 2014 was corrupted in the net and when I went back to re-book the room I wanted had gone and so the day before I travelled on business I booked this place, all was well... More 

Was this review helpful? Yes 1
michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Dear Guest, Thank you for your feedback, firstly please accept my sincere apologies for the issues that surrounded your booking, I can confirm that the email that you received on the day of your booking was a generic email that is sent out by our system automatically to all online bookings, as serviced apartments our reception is covered from 9am-5pm... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2014 via mobile

We went to Reading for a reunion with some friends we met whilst travelling. We found the apartments to be clean and tidy if a little tired. Really good value for money and the lady on the front desk was very helpful.

Was this review helpful? Yes
Victoria, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 27, 2014

A group of 3 of us booked and paid for a 2 bed / 2 bath apartment here. We arrived to discover our apartment had only 1 bathroom. The building manager indicated that it had nothing to do with her and we should contact the person that took our booking [ that was the last we saw of the building... More 

Was this review helpful? Yes 2
michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Dear Guest, Thank you for your feedback, we appreciate and take on board all feedback provided by our guests. No all of our apartments have two bathrooms and being able to offer these depends on availability our site manager is unable to move guests to different apartments if we are fully booked, I can also confirm that our site manager... More 

Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 25, 2014 via mobile

My company booked apartments here based on the online information about the apartments. Needless to say, what the apartments actually are like are nothing like the pictures or the descriptions online. There is no hot water.It is a beat up, not well maintained,not well located and definitely not worth your money. The craziest part is that the building manager is... More 

Was this review helpful? Yes 3
michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Hi, Thank you for your feedback, I am sorry that you felt the apartments fell below what was advertised as I am sure you can appreciate wear and tear does happen however we do our best to up keep all the maintenance in the building. I am surprised to hear that you felt the apartments where not well located in... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 17, 2014

I booked a stay here for 2 nights in June 2014. After looking at their website I thought it looked like a great place, good value for money and great location. I was only to be proved completely wrong! When we arrived there was no room key with with our name on in the safe where you are supposed to... More 

Was this review helpful? Yes 2
michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Hi, Thank you for your feedback, I am sorry that you felt the apartments fell below what was advertised as I am sure you can appreciate wear and tear does happen however we do our best to up keep all the maintenance in the building. I am surprised to hear that you felt the apartments where not well located in... More 

Aljezur, Portugal
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 4, 2014

We tried to stay here for 4 nights in early April 2014. We paid £316 up front and were told that apartments had car parking facilities, it also states 'Car Parking' on their web site. It should state 'Limited Car Parking' as when we got there we could not park the car as their limited spaces 6/7 were full. We... More 

Was this review helpful? Yes 2
michellebrownmax, Guest Relations Manager at Max @ Reading Number 18, responded to this review

Dear Guest, Thank you for your feedback, We do have a car park at our Reading but we do advise that availability of car parking spaces is checked with us directly before arrival, however we do have an alternative car park which guests of Max Serviced Apartments car use. For the safety of all guest in house at Max Serviced... More 

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Additional Information about Max @ Reading Number 18

Address: 12-18 Crown Street, Reading RG1 2SE, England (Formerly Number 18 Serviced Apartments)
Location: United Kingdom > England > Berkshire > Reading
Price Range (Based on Average Rates): $
Hotel Class:4 star — Max @ Reading Number 18 4*
Number of rooms: 44
Reservation Options:
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Also Known As:
Number 18 Serviced Apartments Hotel Reading

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