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Novotel Reading Centre

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25b Friar Street, Reading RG11DP, England
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Novotel Reading Centre
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Novotel Reading Centre
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765 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brighton, UK
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night while on business, the location is great being one road from the main station and in town. The staff were all helpful and the hotel was modern and clean. I found the gym/swimming pool to be quiet, clean and a very nice addition over the other hotels nearby. I ate dinner in the bar... More 

Was this review helpful? Yes 1
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Guest Thank you for taking the time to leave your feedback and I am also glad that you enjoyed our new bedding! We hope to welcome you back to Novotel Reading in the future. Regards Stuart Cox Hotel Manager More 

Devon, United Kingdom
Top Contributor
102 reviews 102 reviews
46 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Novotel experience is alive and well in reading - top notch. Great room, great service, a superb Caesar salad, nice glass of French wine, a good nights sleep in a well appointed room, free water in the fridge, and a good office set up where I managed loads of work too....well done Accor now get started on the dreadful... More 

Was this review helpful? Yes 1
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Guest Many thanks for your kind words and I will certainly share them with the team. I hope we get the opportunity to welcome you back. Regards Stuart Cox Hotel Manager More 

swansea
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited the hotel for 2 nights with a group of friends. The hotel is in a good location with the train station and shops within walking distance. We ate breakfast in the hotel and there was an excellent selection available. The rooms are spacious and very clean with tea making facilities and ironing board included. Staff were helpful with a... More 

Was this review helpful? Yes
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Guest Many thanks for your feedback and I will share it with the team here. I hope that we have the opportunity to welcome you back in the future. Regards Stuart Cox Hotel Manager More 

Reading, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

It was a lovely hotel, staff were friendly. However, I paid for a superior double room. I was given an accessible room. I did not realise this at the time, and the staff did not inform me. My friend who also stayed here on the same night as I, was given the room he paid for, which was much better.... More 

Was this review helpful? Yes
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Guest Thank you for your feedback and I will certainly share it with the team in regards to room allocation and the late check-out policy and ensure that we are consistent to all of our guests. We hope to get the opportunity to welcome you back in the future. Regards Stuart Cox Hotel Manager More 

Truro, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Much better than Ibis next door. Breakfast was very good. The bar was absolutely horrible with the usual ' Lager Louts around the Sky TV situation' so did not use! The room was very much OK but the hotel lacked any sort of character whatsoever. The hotel boasted a bar and restaurant but it appeared to be a 'closed except... More 

Was this review helpful? Yes
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Guest Many thanks for taking the time to leave your feedback and I will certainly share it with the team here. I hope that we get the opportunity to welcome you back to Novotel Reading in the future. Regards Stuart Cox Hotel Manager More 

Horsham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked a meeting room as I was presenting to local clients. I arrived promptly, the near by car park and central location are all very handy. At reception the staff looked at me like I was an alien when I announced that I'd booked a meeting room and replied that they did not have a booking for me. Obviously,... More 

Was this review helpful? Yes 1
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Helen Thank you for taking the time to leave your feedback and I will certainly share this with the team as I know that the service you received was not to the standard I would expect and also the standard we usually provide. I will certainly discuss this with the team and we will address the issue right away.... More 

Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Normally after a bad experience I resolutely decide never to return. The problem is, this isn't a bad hotel. Alright, I couldn't get in the car park (even after I found it, which is a trial in itself), the service at dinner was slow and inattentive and worst of all the nightclub revellers kept me awake between midnight and 4am.... More 

Was this review helpful? Yes
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Steve Thank you for your feedback and I appreciate that our carpark can be a challenge to find the first time. By using SatNav postcode RG1 1NR will greatly assist. I will share your concerns with the team and I sincerely hope that we get the opportunity to welcome you back in the future. Regards Stuart Cox Hotel Manager More 

Brentford
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having stayed in many Novotels throughout France, I had high expectations. However, this hotel is in a rather grim street, with packed bus lanes outside, which didn't help. The only highlight was the nice friendly staff. The bed was so close to the bathroom door, it was almost impossible not to trip. The bedding is poor, the mattress of poor... More 

Was this review helpful? Yes
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Guest Thank you for taking the time to leave your feedback and I am sorry that you did not enjoy your stay. I will certainly share your feedback with the team here and on the areas where we can can take action we will certainly look to improve. I am glad that you found the team here to be... More 

Loughborough, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hotel is well situated. The train station is very close and a car park next door. I found the hotel very clean. The staff very helpful and smiling. I was even given a complementary glass wine. The room was clean and had everything one needed. We had the 13th floor giving excellent views of the city.

Was this review helpful? Yes
Stuart C, Manager at Novotel Reading Centre, responded to this review

Dear Gabriel Thank you very much for taking the time to leave your feedback and I will share it with the team. We hope to welcome you back to Novotel Reading in the future. Regards Stuart Cox Hotel Manager More 

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