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Holiday Inn Reading - South M4, Jct.11

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Basingstoke Road, Reading RG2 0SL, England
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1 room 1 guest
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Holiday Inn Reading - South M4, Jct.11
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573 Reviews from our TripAdvisor Community

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Traveler rating
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    224
    127
    59
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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    (136)
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Manchester, United Kingdom
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great staff when checking in and out, room was clean and tidy and equipped well. Bar service and food was quite poor but overall a good experience. Would definitely recommend for a stay if the Crowne Plaza up the road isn't the right price for you.

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Greater London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here with the husband and children and the first impression when we got inside was good. The staff at the front desk was very nice, especially to the children and they took up to the room milk and cookies for the children. The service was great and the breakfast the next morning was better than i expected. Will be... More 

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Bengaluru (Bangalore), India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The Holiday Inn Bassingstoke is a nice hotel in the Hampshire area. It is conveniently located with functional rooms. With ample parking and a Lidl convenience store across the road, the hotel provides for basic comforts. Rooms are decent and the staff courteous. Bathrooms are also convenient, but nothing exceptional.l If you are looking at a branded hotel where you... More 

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United Kingdom
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for five nights with my family. The room was very comfortable and clean. I loved the shower, it was so nice and relaxing. Breakfast was lovely and the breakfast staff were all very attentive and friendly and really made you feel welcome. I would have given five stars but on the final two nights of our stay... More 

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HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay, and for highlighting our wonderful team! I was very sorry to learn that you were disturbed by other guests during your stay, and I would like to offer my sincere apologies for any inconvenience that may have been caused. We look forward to welcoming you... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We're just coming to the end of a five-night stay here and would give this hotel ten stars if we could. The staff have all gone above and beyond to make our stay enjoyable, especially Glenda in the restaurant at breakfast who is an absolute joy. We got a great rate, the room is quiet, super clean, very comfortable, and... More 

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HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review

Dear Guest, Thank you so much for your review. I was very pleased to hear your positive feedback regarding the staff and service you have encountered at our hotel. Customer feedback forms a vital part of our business, and positive feedback is imperative to inform our staff that they are continuing to do a wonderful job. We look forward to... More 

Norwich
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was fine, if a little dated. The temperature was way too hot, however there was no way to cool the room the thermostat was set to 16c but there was no cooling system and the windows were screwed closed. There needs to be air con fitted if you can't open windows. The temperature around the communal areas was fine.... More 

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HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review

Dear Guest, Thank you for your review. I was very sorry to learn that there may have been an issue with the temperature in your room, and I would like to offer my sincere apologies for any inconvenience that may have been caused. Should you wish to discuss any matter further, please do not hesitate to contact me at the... More 

Northampton, United Kingdom
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed in this hotel for many times. This was first time around a weekend in summer holidays. It was very busy with lots of families, like us going to legoland. This did mean it was quite lively, almost noisy at times like breakfast and in the evening with lots of audible running up and down corridors. I am not... More 

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HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review

Dear Guest, Thank you for taking the time to write a review on your experiences with us. I was pleased to hear your positive feedback regarding the staff and service that you encountered. I would also like to thank you for your comments regarding areas that you feel could be improved. You have my personal assurance that your comments have... More 

Scotland
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Disappointment started at reception where a poor, lone lady was trying to answer telephones as well as check-in a queue of arriving guests and she certainly seemed to be a bit harassed. A single storey building, some of the rooms are quite a long way from reception along passageways that could do with a bit of refurbishment. Getting to the... More 

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HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. As the Operations Manager of the hotel, I was most disappointed to learn of the problems you encountered. Please accept my sincere apologies for any inconvenience these may have caused. You have my personal assurance that your comments have been passed onto the appropriate department... More 

Bruxelles
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went in this hotel because all the other ones around where full. Arrived bit late, and after check in: 1) restaurant closed (was 9:05pm) 2) Wifi not working properly Ok, so taking at the bar a quick thing to eat with a beer. Burger was edible but the beer (tap) tasted like water) :-( Back to the room where you... More 

Was this review helpful? Yes
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review

Dear Guest, Thank you for your review. I was very sorry to read your comments, and I would like to offer my sincere apologies for any inconvenience or disappointment that may have been caused. Should you wish to discuss any matter further, please do not hesitate to contact me at the hotel. We do hope to be able to welcome... More 

London, United Kingdom
Level Contributor
180 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've stayed here multiple times, but it is always my hotel of last resort when I'm in this area. Every time I stay, there is at least one mistake made by the staff or a problem with the room, and more often a whole series of them that just make staying here a chore. Just arrived this week to a... More 

Was this review helpful? Yes
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review

Dear Guest, Thank you for your review. I am very sorry that we have let ourselves down and that you have you have encountered several issues during your time with us. Again, please accept my sincere apologies for any inconvenience these may have caused. Should you wish to discuss these matters further, please do not hesitate to contact me at... More 

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