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Crowne Plaza Hotel Reading

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Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
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Crowne Plaza Hotel Reading
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669 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wrexham, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Very welcoming! We stayed here for 2 nights over a weekend. Had a really good sleep both nights. Staff couldn't help enough and were very friendly. The breakfast was really nice with a selection of good food! We will definitely staying here again if we are in the area!

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Chichester, United Kingdom
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

All as expected here. Always good service, facilities, food and drink. Was short on time so didn't eat in restaurant but has food delivered to room and it was very good. Definitely a hotel I use regularly and will keep doing so.

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear RogerNorrisUK, I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am pleased to note your positive remarks about the Hotel service, facilities, food and drink. Thanks for being our loyal guest and we shall continue to look after you! We are looking forward to your next visit. Regards... More 

Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago

The rooms are OK but nearly everything else isn't!! Went there for one night for a friuernds birthday - drinks very very overpriced! The main lounge area us very very small - they clearly don't want a lot of people in the bar and we couldn't get the upgrade to be able to drink in the club room!! Besdies being... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear angelabragg, Thanks for bringing your concerns to our attention. You deserved better –from us last week and sorry we let you down. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to once again welcome you back to our Hotel. I have shared your concerns with the relevant... More 

Swindon, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great decor, very clean. Friendly staff. Would've loved to have had time to visit the spa which is included in the price. My partner and I stayed on a weekend that was unusually cheap and very glad we did. Facilities are excellent, couldn't hear through the walls into the next room at all. Breakfast was lovely and very reasonably priced... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear bluemew, Thank you for taking the time to review our property. I am pleased to note your positive remarks about the Hotel facilities, friendliness of our staff members and the value for money. I have relayed your comments to the team and they are certainly delighted to read your review. We hope to welcome you back in the near... More 

Gloucester, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here a few times before and this was a last min trip so didn't get the usual room with balcony but the double room is def ok I thought it would be very small but was very comfortable the food and staff are always amazing I love it here and will be coming back soon and will be having... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear sadiebest2011, Thank you so much for taking the time to share your experience and writing such a positive review. We at the Crowne Plaza Reading are really thrilled to get this fantastic review! Thanks again for this great review and we are looking forward to seeing you again in the near future. Ashish Jha Operations Manager More 

Bristol, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed one night, lovely hotel lovely staff , many thanks to front desk who organised a balcony for us and special thanks to Kayleigh the waitress who was very helpfull and polite. Nice atmosphere in this hotel ,. Nice rooms , nice quality bedding and lovely big white fluffy towels. All staff very friendly and helpfull

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear 381CaroleS I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am pleased to note your positive remarks about the Hotel facilities and staff members and in particular “Kayleigh”, who served you at the restaurant. We are looking forward to your next visit. Regards Ashish Jha Operations Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Went to revive at reading Crown plaza today and had the best time. I had a massage and a facial and the therapist was excellent, probably the best massage I have ever had. Pool, sauna, steam room and jacuzzi were all really nice and clean. Such a relaxing day, will definitely be going back and highly recommend it to everyone.

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Rosie98765 Thank you so much for taking the time to share your experience and writing such a positive review about our “Revive Health club and Spa Team” We certainly have a very passionate team, who consistently thrive to deliver a seamless service and this is down to their hard work that we get recognised by our happy guests, I... More 

Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 1 night on way west, used 'restaurant' for dinner and breakfast. Room very nice, bathroom a bit small. Nice big fluffy towels and flannels (not supplied by many hotels these days). Lovely strong water pressure and plenty of hot water. My disappointment was more around the 'restaurant'. I put it in quotation marks because I think it's more... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Julie B, Thank you for leaving a comment about your stay with us. We are pleased to know that you found our room to be nice. However, we would also like to apologize for the less than satisfactory experienced you had at our restaurant. We also regret the level of service you received from our breakfast and wait staff.... More 

Portsmouth, United Kingdom
Level Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I visited on business and was generally very impressed, especially with the staff who were very helpful and attentive. It was pretty easy to find and there's parking once you know where to go. Great location and overall a very good hotel for business customers.

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear littleemma88 I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that you were generally very impressed, especially with our staff members; I shall certainly relay your comments to the team. We are looking forward to your next visit. Regards Ashish Jha Operations Manager More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stay at Crowne Plazas a lot...all over the world....and thisbone was very disappointing. Terrible conference food, lack of bar staff, and just a lack of customer focus. Disappointing example of a great brand.....

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Luke M Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a seamless service. This is certainly not our usual standard; please accept our sincere apologies for any inconvenience caused during you stay whilst attending a conference in the hotel. If there is anything we... More 

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