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Crowne Plaza Hotel Reading

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Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
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Crowne Plaza Hotel Reading
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Crowne Plaza Hotel Reading
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635 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very efficient and welcoming reception. Lunch service was very disappointing, they were clearing tables after 100guests but even though they could serve us wine they 'couldn't clean the table until they'd cleared all the tables' but happy to forget the customer sitting at the table. Had a night cap , this time service was efficient. B'fast next day was fantastic,... More 

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Ash Vale, Surrey
Top Contributor
94 reviews 94 reviews
66 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for just the night 24th May. Brilliant check in by Farrukh. He said all the right things that made us feel welcome. Our platinum status noted right away which is nice! We were given room 212 (a club room) that was all very clean but I have to say surprisingly small. Probably one of the smallest I've seen in... More 

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Reading, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My partner and i stayed at the CP for three nights during our wedding celebrations. We had lots of friends staying too. The booking was straightforward, the rooms were all ready early. The staff were exceptionally helpful and the customer service was second to none. Breakfast was a chilled out plentiful affair and the food was of a high quality.... More 

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Derby, United Kingdom
Top Contributor
411 reviews 411 reviews
113 hotel reviews
242 helpful votes 242 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had stayed here a few years ago and decided to return. The hotel is right next to the river and we had a room with a balcony looking out over it, where, if the weather was brighter we would have made use of it. We had booked a Club room which gave us access to the Club Lounge which... More 

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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just hosted a weekend conference for 40 people at the hotel. Ashish, Peter, Jodie, Roxie, Joel, George, Farruk, the Chef, and all the other staff we worked with were incredibly supportive, flexible, approachable and were an absolute delight to work with. They helped make the event what it was and I only have positive things to say about the team... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Naim H Thank you so much for taking the time to share your experience and writing such a positive review. We at the Crowne Plaza Reading are really thrilled to get this fantastic review! We certainly have a very passionate team, who consistently thrive to deliver a seamless service and this is down to their hard work that we... More 

Honiton, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We attended an awards night with an overnight stay. We found it very friendly, modern , clean, excellent food. The dinner was very good, it's not easy trying to serve nearly 200 people at the same time keeping everything warm, but they managed it. The venue did get a bit hot as the evening went on. The bedroom was very... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Bridget M I must say that we are really thrilled to get this fantastic review! I shall certainly share your lovely comments with the team and especially with the Service and Kitchen team, who were instrumental in the success of your “awards event”. We have recently upgraded our Wi Fi and again, I am pleased to see that you... More 

Stroud, United Kingdom
Top Contributor
203 reviews 203 reviews
22 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For all the wrong reasons I was in a hurry for a quick light lunch.Ordered a smoked salmon salmon sandwich on wholemeal bread which was colossal and stuffed full of thickly sliced smoked salmon on a mayo base.Good mixed salad with a delightful French dressing and a pile of crisps.Carafe of iced water arrived automatically and for £7.00 this light... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear mncrbest Thank you for taking the time to review our Restaurant. I am pleased to note your positive remarks about the “quick light lunch” experience. I shall certainly share your lovely comments with our Chefs and Service staff members, who thrive to deliver a seamless service. Many Thanks Ashish Jha Operations Manager More 

UK
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A second visit to this lovely hotel did not disappoint. Friendly reception, comfortable room - where we were lucky to watch 2 swans on the river performing their courting ritual - great gym and spa - fab massage thanks! - delicious breakfast. Would not hesitate in recommending for a break in Reading - the centre is within easy walking distance.

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Visitor350 We would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am really pleased to see that this was your second visit and that it was- another great stay! I have shared your review with the Hotel team, who certainly deserve the praise for their hard work. Looking forward... More 

Hopton on Sea, United Kingdom
Top Contributor
151 reviews 151 reviews
88 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Superb location by the river. Greeted by attentive staff. Lobby area is large and merges with bar/restaurant areas, making it seem very open. Car park is close by secured and free but if you park then check in then go back for your bags/suitcases REMEMBER to ask for the code for the pedestrian gate! Rooms are well decorated, super comfy... More 

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear scopie100 Thank you for your review from your recent stay at the Crowne Plaza Reading. I am pleased to see that all the staff members were attentive and that you were impressed with the facilities and the location. Many thanks for taking the opportunity to share your lovely comments. Ashish Jha Hotel Operations Manager More 

Teesside
Top Contributor
97 reviews 97 reviews
47 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms were clean, nice decor, air con worked great as did wifi. The food was not so good, ordered the burger and was brought out a curry. Then had to wait for 20minutes, ok, not in a rush, so no real issue. When burger brought out, was not cooked correctly and dripping with blood. It was now too late... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Simple_blokeTeesside Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a seamless service. Please accept our sincere apologies for any inconvenience these issues may have caused you. I have shared your comments with my Chef and F&B Manager; I am also pleased to tell you... More 

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