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Crowne Plaza Hotel Reading

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Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
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1 room 1 guest
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Crowne Plaza Hotel Reading
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686 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weymouth, United Kingdom
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here this week nice location on the river Thames only 20 minute walk to the city centre and rail station. Easy car parking. Rooms were good spacious great bed and nice pillows ! Food was really good and retaurant staff friendly. Only negative the iron had a security wire attached to it which to be honest is a safety... More 

Was this review helpful? Yes 1
Berkshire, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here last year for the Henley rewind festival as the bus stop to Henley only 50 yards from the hotel. Stayed here again for the same festival this year and once again, wonderful service, clean spacious rooms with great amenities in the Hotel. Had breakfast and dinner, both excellent, good bar area and free secure parking. All staff we... More 

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear MYBerkshire, Thank you so much for taking the time to share your experience and writing such a positive review. We at the Crowne Plaza Reading are really thrilled to get this fantastic review! We certainly have a very passionate team, who consistently thrive to deliver a seamless service and this is down to their hard work that we get... More 

Essex
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here as an alternative to camping for an 80's festival weekend and so glad we did. Ideal location, great room with a huge bed and all the facilities including Mini Bar, phone charging station, FREE WIFI, and we even got a room with a balcony overlooking the Thames running alongside the hotel! The staff welcome was first class as... More 

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Grumpyoldgit8, I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that we have exceeded your expectations in all areas and that you couldn't fault anything about your stay. We are looking forward to your next visit. Regards Ashish Jha Operations Manager More 

Chelmsford, United Kingdom
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 2 nights here with friends . Conveniently situated on the riverside,with an area to have refreshments outside alongside the river. We had booked several months earlier and had a great value package b&b for only £99 for 2 nights per room. The breakfast was plentiful, but unfortunately the service for drinks and clearing of tables was haphazard and there... More 

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Kate C, Thanks for taking the time to review our Hotel; I am pleased to note the positive remarks about the hotel’s location and the facilities. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we... More 

Huntingdon, United Kingdom
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel once before, and revisited due to its position right beside the River Thames. On arrival, the reception staff were most welcoming and we were allocated a wonderful room with a balcony from where we could watch activity on the river. The room was well provisioned, clean, and very comfortable. The bathroom was well designed and... More 

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Richard T, We would like to thank you for your positive review and would like to acknowledge that the team here are thrilled to read your lovely comments. I will certainly relay your comments to the reception team; they certainly deserve the praise as they always get recognised for their great customer service. Looking forward to seeing you again.... More 

London, England, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and myself booked this hotel for two days, as we were going to a wedding and meet up with friends. On arrival we were surprised to find that this hotel backed onto the river Thames. We were able to sit outside on the veranda with a drink watching the boats go by and the swans wandering about on... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Angela C I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that we have exceeded your expectations in all areas and that you couldn't fault anything about your stay. We are looking forward to your next visit. Regards, Ashish Jha Operations Manager More 

Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was perfect for the location across the road from the river.Positioned across the road from the Island bar where our event took place.The rooms were clean, comfortable and had all amenities that we needed. We needed help with using the air conditioning and staff were at hand straight away to help. The breakfast was lovely. Had no time... More 

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Cranebird I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that we have exceeded your expectations in all areas and that you couldn't fault anything about your stay. Hopefully, on your next visit you would be able to enjoy the spa facilities that our... More 

Melbourne
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I found used chewing gum located on bed side table after checking in. Response from assistant manager very poor, passing the buck and didn't clean bed side table, offer a complimentary drink or give much of an apology

Was this review helpful? Yes 4
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Macky L, Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a seamless service. This is certainly not our usual standard; please accept our sincere apologies for the inconvenience caused during your stay. If there is anything we can do to make your next stay... More 

Staines, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Ok so its not grand and certainly not most girls ideal wedding venue but if your looking for a really well catered for and convenient venue it really isn't bad. We were at a friends second wedding (so less importance on grandeur and more on a party) and I was presently surprised by the well run afternoon, nice grand room... More 

Was this review helpful? Yes 1
Bristol, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just one advice - avoid the room next to the elevator if you can. I can't remember our room number but we heard quite loud noise through out the night whenever people use the elevator. We could probably asked to change the room but we couldn't be bothered as we didn't notice it until we were in bed after coming... More 

Was this review helpful? Yes 1
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