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Crowne Plaza Hotel Reading

Certificate of Excellence
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Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
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Crowne Plaza Hotel Reading
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Crowne Plaza Hotel Reading
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620 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rugby, UK
Top Contributor
112 reviews 112 reviews
41 hotel reviews
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed 1 week ago

I was working at Reading over Easter and had two separate stays, the first over the Easter weekend and then two nights the following weekend. The first stay I was on the front of the hotel and had a twin bedded room which was low level, but annoying, noisy from traffic noise from the road outside. Being twin bedded I... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Baldipaul Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay with regard to room allocation, amenities and service. Please accept our sincere apologies for any inconvenience these... More 

essex
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for two nights. It has lots of parking in a securely gated car park, with coded exit. Checkin was swift and smooth,no queuing .The room was clean,comfortable and tastefully decorated. Breakfast was very good, a nice choice and the hot food was actually hot as it should be. The public areas bar etc are very... More 

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear diamond63 Thank you so much for taking the time to share your experience and writing such a positive review. We at the Crowne Plaza Reading are really thrilled to get this fantastic review! We certainly have a very passionate team, who consistently thrive to deliver a seamless service and this is down to their hard work that we get... More 

Woking, United Kingdom
Top Contributor
186 reviews 186 reviews
42 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We tend to use this hotel when watching our children rowing in competitions in Reading. It's right next to the river, has beautiful views and a convenient restaurant and lounge for coffees and snacks. The rowing course is a short stroll away and there is plenty of parking. It has worked a treat for us over the years when you... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Christine B Thank you for taking the time to review our property. I am pleased to note your positive remarks about the Hotel. The view from the back of the hotel is certainly beautiful and can make a happy distraction for any guest; I am pleased to see that the Hotel has worked as a treat for you over... More 

Reading, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We went to a surprise birthday party on Saturday at Crowne Plaza Reading. The venue was stunning and the service we received was top class. The food was excellent, the service first class and the staff were so helpful. We stayed over night and i must say that all the guest commented on how nice the rooms were and the... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear David W We thrive to create “Special Moments” for our guests and I must say that we are really thrilled to get this fantastic review! I shall certainly share your lovely comments with the team and especially with the Service and Kitchen team, who were instrumental in the success of your surprise birthday party! Many Thanks Ashish Jha Operations... More 

London
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel very comfortable and in a lovely setting on the river. A great location for scenic walks. All the staff were friendly, courteous and professional. They went above and beyond the call of duty. When my suitcase kept bursting open they secured it very nicely with plastic grips. The rooms are luxurious and the beds are very comfortable. I... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear mrstrongLondon I am happy to hear that you managed to depart with a fully secured bag and that we were able to assist in this. Thank you also for your kind comments on the service, rooms and spa facilities. I am pleased to see that all the staff members were friendly, courteous and professional. Ashish Jha Operations Manager More 

Dundee, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed three nights here attending a friend’s birthday celebrations. The hotel has a lovely setting by the river and very convenient as part of the celebrations was an evening boat ride on the river with the departure point just next to the hotel. It is also just a short taxi ride from the centre. Parking was easy and convenient.... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Aonghas11 Firstly I would like to apologise for your missing morning paper and the confusion with your room service order. I am happy to hear that we were able to correct your order and also that the food was to your satisfaction. I will look into why your paper did not arrive. We have many groups who use us... More 

Kingsbridge
Contributor
16 reviews 16 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everything is easy here, starting with the parking. A hassle free relaxed stay with friendly helpful staff. Large clean comfortable rooms and public areas. Would definitely use again and highly recommend

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear A H The river is full of action all year round but really bursts into life towards the spring/summer months. We work hard to make everything as seamless as possible and look forward to seeing you on your return. Many thanks for taking the opportunity to share your lovely comments. Ashish Jha Operations Manager More 

Romford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here last weekend for a Stag Do. Amazing hotel. The staff were great, the bar in the hotel isn't too expensive and location is pretty good too. The pool, sauna and jacuzzi are great. The steam room was broken so didn't get to use it. The only issue I can see is the hotel charges £16.95 or something for... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear JCoopSidd It is good to hear that the hotel met all your requirements for your stag do. We try to price the bar sensibly and in tune with the local market. Our Revive spa is the perfect place to unwind after a long evening. The breakfast is £15.95 per person but we offer a reduction on advance purchase to... More 

St. Albans, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a treat right on the river Thames. On arrival the reception was helpful an efficient ,room clean and comfortable , bar prices good. Breakfast was exceptional. Friendly staff Overall a great hotel,

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear alan c Thank you so much for taking the time to share your experience and writing such a positive review. We at the Crowne Plaza Reading are really thrilled to get this fantastic review! We certainly have a very passionate team, who consistently thrive to deliver a seamless service and this is down to their hard work that we... More 

Truro, United Kingdom
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We often stay at this hotel as it is by the river and the rooms are modern, clean and comfortable. The area the hotel is situated in is not interesting but it is not far to walk or taxi into the town centre. There is a nice river walk behind the hotel. Parking is free here unlike most other Reading... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear surfchickUk We feel that the hotel is close enough to the town to be convenient, but far enough away to be relaxing. Therefore, we are a good base to relax, get a drink or a bite to eat in between venturing into town. We are working towards ways to manage our club lounge during busy periods and I apologise... More 

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