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All 32 Reading hotels

Crowne Plaza Hotel Reading

4.0 of 5 Hotel   |   Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
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Ranked #7 of 32 Hotels in Reading
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Garykellettandrew24 Liverpool, United Kingdom
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562 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Just spent two nights at this hotel all I can say is excellent would stay again great breakfast lovely room pleasant staff great location on the Thames room clean prices at bar about the same as pub prices gym and sauna excellent good location just outside reading town centre

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Garykellettandrew24 I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that we have exceeded your expectations in all areas and that you couldn't fault anything about your stay! I have shared your lovely comments with the team! Looking forward to seeing you again. Ashish... More

Calne, United Kingdom
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Conveniently situated within easy reach of the station and the town centre, it looks to be on a very busy road, but is actually very quiet. Staff were uniformly friendly and helpful and the room was spacious and comfortable with a splendid bathroom. Breakfast was excellent and plentiful and, having chosen an executive room, the club lounge was an attractive... More

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Nickcam We, at the Crowne Plaza Reading, thrive ourselves in exceeding the expectations of our Guest, and I conclude from your comments that you are an extremely Happy Guest, what matters most, is that based on your experience you shall continue to use the brand and the Hotel. Thanks for recognising the efforts of the Team here, and we... More

York, United Kingdom
Top Contributor
64 reviews 64 reviews
31 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

Really like this hotel. Great location, 10 mins walk from Reading train station and right by the river Thames. Very friendly and efficient staff. Rooms large, comfy and quiet (if you ask for one away from the busy road). Great breakfast and nice patio which leads down to the Thames. If you book an executive room which can be a... More

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear JeffB_11 I am pleased to see that your stay at the Crowne Plaza Reading has always been excellent. Thanks for your kind words, we certainly have a very passionate team, who consistently thrive to deliver seamless service and this is down to their hard work that we get recognised by our happy guests. Looking forward to seeing you again... More

Halifax
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel recently. The hotel is well-kept, and the room was clean and spacious. The reception staff were helpful, and check-in and check-out were very efficiently handled. Breakfast was a buffet. The food was fresh and regularly topped-up from the kitchen. No complaints here.

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear hebdenkate I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that we have thrived to exceed your expectations in all areas and that you couldn't fault anything about your stay! Looking forward to seeing you again. Ashish Jha More

Bury St. Edmunds, United Kingdom
Top Contributor
114 reviews 114 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived late on Friday evening. We had phoned twice to explain we would be late checking in and neither call was answered. The receptionist was rather off hand when we explained so it was not the best of starts. We had booked a disabled room which fortunately was near the lift so we did not need to use the... More

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear gingko2 Thank you for taking the time to provide feedback on your stay. I am pleased to see that the room was spotlessly clean and well appointed; it is also regrettable to see that your stay experience was only “good in parts” and not "completely faultless". I will certainly take your constructive criticism as an opportunity to make the... More

Merseyside
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel was nice, clean and the staff were pleasant enough. The food was very tasty also. For a plaza I did have high expectations and I dont think they were met 100%. I was disappointed with the poor wifi signal and was surprised to see the wallpaper in my room was scuffed and ripped in sections and the room... More

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear World_Travel_UK Thanks for your review following your recent stay with us at the Crowne Plaza Reading. I am pleased to see that overall this stay was pleasant, our Hotel is clean and the staff members that you encountered with were pleasant, the food was good too. It is regrettable to see we did not exceed your expectations on this... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We spent one night at the hotel for a mum and daughters break. We were upgraded and a note from the manager with a bottle of wine in the room for mums birthday made her weekend (these little touches make all the difference). The rooms were immaculate and all the staff from the reception, housekeepers and the club room were... More

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear 610kate Thanks for recognising the efforts of the Team here, and we at the Crowne Plaza Reading are really thrilled to get this fantastic review! We thank you for choosing the Crowne Plaza Reading on this special occasion and really pleased to see that you were “very well looked after”. Once again, many thanks for your positive review and... More

Kent
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Due to personnel issues we couldn't take mum away for her birthday, but at the last minute we were able to take her. Ashish, the excellent Ops Manager, at the CP, pulled out all the stops. Organised excellent rooms, birthday cake and a bottle of bubbles. Always a delight staying there. All the staff can do no wrong, especially Roxie... More

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Malcndaz What a lovely review! Thank you so much for taking the time to share your experience and writing such a positive review, great to see that this was “Another excellent stay” Providing excellent customer service is one of the things we pride ourselves on and your comments truly echoes this, the team here at the Crowne Plaza Reading... More

Colchester, United Kingdom
Top Contributor
67 reviews 67 reviews
33 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Used the health and spa club only did not stay These leisure facilities are first class. A smiling lady welcomed me to the the club and made me feel very welcome. The club was spotless clean. The pool was very clean and warm, spa bath a dream and great sauna and steam room. Just an issue was it was slippery... More

Was this review helpful? Yes 1
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear ukfastltd I would like to thank you for your positive review, I am really pleased to see that you were impressed with the facilities and the service that you received by the revive health club and spa team. Our health club and Spa is definitely worthwhile; the atmosphere is welcoming, the interiors and facilities outstanding, and highly trained staff,... More

Gloucester, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed at the Crowne Plaza Hotel in Reading and were very impressed. The hotel is situated on the banks of the River Thames with nice walks and views to be had just outside to the rear. We stayed in a standard room paying an additional amount for breakfast. So why stay at this particular hotel? Well, for the... More

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear magneticman_uk Thank you very much for your review about your recent stay with us. It was a pleasure to have you as our guest at the Crowne Plaza Reading. I understand from your comments that we exceeded your expectations in few areas only, as it was lacking that “Wow” factor that we thrive for. I will certainly take your... More

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Additional Information about Crowne Plaza Hotel Reading

Address: Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Reading 4*
Number of rooms: 113
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Also Known As:
Crowne Plaza Reading
Reading Crowne Plaza

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