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Crowne Plaza Hotel Reading

4.0 of 5 Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
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Certificate of Excellence 2014
Crowne Plaza Hotel Reading
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Crowne Plaza Hotel Reading
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591 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town, South Africa
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Crowne Plaza for 5 nights over Christmas 2014. Check in was efficient and friendly. We found every staff member we encountered exceptionally helpful, polite and knowledgeable and this certainly contributed to our enjoying our stay. The room was clean and a good size. The hotel's position, right on the river, yet close to town, was ideal... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear randj2015 Thank you so much for taking the time to share your experience and writing such a positive review. We at the Crowne Plaza Reading are really thrilled to get this fantastic review! We certainly have a very passionate team, who consistently thrive to deliver a seamless service and this is down to their hard work that we get... More 

Berlin, Germany
Top Contributor
75 reviews 75 reviews
63 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel has a swimming pool, gym and spa area and as well a spacious restaurant area. After a working day, you may stroll along the small river behind the hotel and relax from the day. Also I liked the room, it was quite and comfortable. the bed provided a good sleeping experience - and was peaceful. the included breakfast... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear dan_berlin I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that you enjoyed your stay, alongside, good sleep on our comfortable bed. Thanks for sharing your feedback relating to the Breakfast spread; we can certainly provide you with a selection of cheese on your... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed at the Crown Plaza for a weekend away. Check in was prompt, hassle free with friendly staff. Room was a good size although we had asked for a double not a twin, in advance,we were given a twin but stayed in it anyway. Complimentary tray of tea, coffee on offer. Iron and hair dryer provided. We were only given... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear catrin_11 Many thanks for your review following your recent stay with us. We are pleased to see that your weekend break was good and that you enjoyed most aspects of your stay. Please accept my sincere apologies regarding the wrong room allocation with limited supply of bathrobe, I have relayed your comments to the relevant departments as it’s really... More 

Durham, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

First time visit to Reading to visit my son who has just moved into the area so possibly our first of many. Check-in was very welcoming with polite informative staff which made it a pleasant experience. Executive room was comfortable & well maintained with a partial view of the Thames and came with the usual stuff you would expect from... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Begtets Many thanks for taking the time to write your feedback following your recent stay at our Hotel. I am pleased to see that you would definitely return again and would highly recommend us based on the facilities, product and the service provided by staff members. In regards to the shortfalls, I will certainly take your constructive criticism as... More 

UK
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Great one night stay. Comfortable room immaculately clean, prompt service from room service, very polite staff and a great breakfast. Thank you! Free WiFi for IHG Club members Hairdryer, safe, iron and ironing board in the room. Kettle and tea, coffee, fruit teas, decaf coffee, hot chocolate. Nice walks along the promenade on the banks of the Thames, walk over... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear thepiemanuk I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that we have exceeded your expectations in all areas and that you couldn't fault anything about your stay. I am absolutely certain that you will come and stay with us in the future, so,... More 

Oxford, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Just a two day break ,good welcome at check in .We stayed in a club room over looking river lovely to see so many birds especially swans the room was of fair size hospitality tray good.Club Lounge ok not the best .breakfast ok no hot choices but fine for us evening drinks and canapés just okay.Location good ,walk or bus... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear christine186361 I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that you had a lovely stay with us and that staff members especially at check in, were good and offered a nice welcome. I understand from your comments that you had your continental breakfast... More 

Wisbech, United Kingdom
Top Contributor
59 reviews 59 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel a number of times and always found it excellent, however on this occasion, in late December, I felt that the level of customer service had fallen substantially. On arrival at the hotel the receptionist was very welcoming and enthusiastically acknowledged my Platinum status. Unfortunately he was unable to offer me an upgrade but did... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Empcom Thanks for bringing your concerns to our attention. You deserved better –from us and sorry we let you down. We are sorry to read that you feel that we have fallen short of your expectations especially during your last visit; I have shared your concerns with the relevant departments and certainly we will take this as an opportunity... More 

Wokingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

although we could hear the faintness of the lift going up and down (you don't hear it that bad and we slept through it) we did have a good restful nights sleep waking up to the rowers shouting on the river which was actually very nice! (room 203) the bed was comfortable and I had a lovely bubble bath and... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Lisahelenakelly Thanks for your review relating to your recent stay at the Crowne Plaza Reading, really pleased to see that your stay was “quiet and restful”. Concerning your feedback on Breakfast service, I can assure you that I have shared your feedback with the team to take this as an opportunity to make the necessary adjustments so as to... More 

Oxford, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed overnight for our Christmas works party. Ashish (Manager) was a pleasure to deal with and it has to be said the most helpful Manager ever. All staff at the Crowne Plaza were friendly, helpful and professional. Would definitely stay again and recommend this hotel to guests with confidence.

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear angela b What a lovely review! Thank you so much for taking the time to share your experience and writing such a positive review. Thanks for your kind words, providing excellent customer service is one of the things we pride ourselves on and your comments echoes this, myself and the team here at the Crowne Plaza Reading are thrilled... More 

Andover, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We were part of a large group who were spending two nights at this hotel for a New Year Break. An excellent hotel in an excellent setting. The local bus stopped right outside the door for a five minute journey to Reading centre - so convenient. We had a river view room with a balcony which was brilliant, although too... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear brightspark2015 I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. Pleased to see that we have thrived to exceed your expectations in all areas and that you couldn't fault anything about your stay! It is certainly inspirational for the Team to be recognised by their guest, and our General... More 

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Additional Information about Crowne Plaza Hotel Reading

Address: Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Reading 4*
Number of rooms: 113
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Also Known As:
Crowne Plaza Reading
Reading Crowne Plaza
Hotel Style:
#3 Luxury Hotel in Reading
#8 Business Hotel in Reading
#8 Romantic Hotel in Reading

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