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Crowne Plaza Hotel Reading

4.0 of 5 Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
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Certificate of Excellence 2014
Crowne Plaza Hotel Reading
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Crowne Plaza Hotel Reading
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597 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars NEW

we had a very pleasant 4 days here this week. Our room overlooking the Thames is the same (by chance) we were given on our previous two stays only this time everything was working as it should! The complimentary use of a Lounge that came with the room was a bonus particularly as this time ample nibbles wine,beer and soft... More 

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Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear colin p We would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that we have exceeded your expectations in most of the areas and that you enjoyed your stay with us and noticed an overall improvement in the standards and service; we shall certainly review... More 

Camborne, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

There is a very pleasant atmosphere in this hotel. Some of this is due to the friendly staff, who are always busy but never seem rushed or stressed; some is because of the decor, which is elegant in an understated way; some is a result of the setting beside the Thames, with its graceful swans and quiet scenery. We enjoyed... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Sheenabetts We thrive to create “Special Moments” for our guests and that makes the Crowne Plaza Reading “A happy place to stay”. We are really thrilled to get this fantastic review and happy to hear that the comfort, elegance and the atmosphere, alongside the staff response made you feel that the Crowne Plaza Reading was the right choice and... More 

Contributor
18 reviews 18 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Knowing the brand well, this hotel overall, lives up to the stand I have come to expect from the IHG Brand. The rooms are very clean, modern and well fitted out. The lobby area is as expected and the jewel in the Crown of this hotel, is the pool, the spa and the gym, which are outstanding. Breakfast was outstanding,... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Dave R Many thanks for taking the time to write your feedback following your recent stay at our Hotel. In regards to the shortfalls, I will certainly take your constructive criticism as an opportunity to make the necessary adjustments, so as to ensure future guest satisfaction, especially the guests who cannot enjoy the facility and service during peak times.... More 

Walsall
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed overnight for a friends party, but the hotel was the perfect location for Caversham. Room was very clean and the beds so comfortable. Pleasant staff, excellent service, and breakfast was great! All in all couldn't fault this hotel and would recommend and stay again. Lovely location, we were impressed with carpark security too.

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Cate and John Thank you so much for taking the time to share your experience and writing such a positive review. We at the Crowne Plaza Reading are really thrilled to get this fantastic review! We certainly have a very passionate team, who consistently thrive to deliver a seamless service and this is down to their hard work that... More 

Dronfield, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two nights here in January, visiting family and although it is a 20 minute walk into the centre of Reading, for us it was a perfect location. Away from the noise of the town and by the river, even on a bitterly cold January morning we enjoyed the walk by the Thames and from the comfort of the... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Alison J Thanks for this fantastic review relating to your recent stay at the Crowne Plaza Reading! I have personally taken the opportunity to thank all the members of staff, particularly the breakfast team who demonstrated great service throughout your stay! I am happy to see that we have exceeded your expectations in all areas and that you couldn't... More 

Harrogate, United Kingdom
Top Contributor
176 reviews 176 reviews
27 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 3 weeks ago

booked and pre paid for this hotel through an on line booking agent as I was attending a birthday nearby. Just needed a bed for a few hours so had low expectations for my £85 double superior room. However, we had a really good experience. Firstly, location was great for our venue. Had a terrific welcome on check in. The... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Epicureously I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that we have exceeded your expectations in all areas and that you couldn't fault anything about your stay. I am absolutely certain that you will come and stay with us again in the future,... More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Crowne Plaza for 5 nights over Christmas 2014. Check in was efficient and friendly. We found every staff member we encountered exceptionally helpful, polite and knowledgeable and this certainly contributed to our enjoying our stay. The room was clean and a good size. The hotel's position, right on the river, yet close to town, was ideal... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear randj2015 Thank you so much for taking the time to share your experience and writing such a positive review. We at the Crowne Plaza Reading are really thrilled to get this fantastic review! We certainly have a very passionate team, who consistently thrive to deliver a seamless service and this is down to their hard work that we get... More 

Berlin, Germany
Top Contributor
77 reviews 77 reviews
64 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel has a swimming pool, gym and spa area and as well a spacious restaurant area. After a working day, you may stroll along the small river behind the hotel and relax from the day. Also I liked the room, it was quite and comfortable. the bed provided a good sleeping experience - and was peaceful. the included breakfast... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear dan_berlin I would like to thank you for your positive review following your recent stay at the Crowne Plaza Reading. I am happy to see that you enjoyed your stay, alongside, good sleep on our comfortable bed. Thanks for sharing your feedback relating to the Breakfast spread; we can certainly provide you with a selection of cheese on your... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 22, 2015

Stayed at the Crown Plaza for a weekend away. Check in was prompt, hassle free with friendly staff. Room was a good size although we had asked for a double not a twin, in advance,we were given a twin but stayed in it anyway. Complimentary tray of tea, coffee on offer. Iron and hair dryer provided. We were only given... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear catrin_11 Many thanks for your review following your recent stay with us. We are pleased to see that your weekend break was good and that you enjoyed most aspects of your stay. Please accept my sincere apologies regarding the wrong room allocation with limited supply of bathrobe, I have relayed your comments to the relevant departments as it’s really... More 

Durham, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 20, 2015

First time visit to Reading to visit my son who has just moved into the area so possibly our first of many. Check-in was very welcoming with polite informative staff which made it a pleasant experience. Executive room was comfortable & well maintained with a partial view of the Thames and came with the usual stuff you would expect from... More 

Was this review helpful? Yes
Ashish J, Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Begtets Many thanks for taking the time to write your feedback following your recent stay at our Hotel. I am pleased to see that you would definitely return again and would highly recommend us based on the facilities, product and the service provided by staff members. In regards to the shortfalls, I will certainly take your constructive criticism as... More 

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Additional Information about Crowne Plaza Hotel Reading

Address: Caversham Bridge Richfield Ave, Reading RG1 8BD, England (Formerly Holiday Inn)
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Reading 4*
Number of rooms: 113
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Also Known As:
Crowne Plaza Reading
Reading Crowne Plaza
Hotel Style:
#3 Luxury Hotel in Reading
#8 Business Hotel in Reading
#8 Romantic Hotel in Reading

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