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Hilton Reading

Certificate of Excellence
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Drake Way, Reading RG2 0GQ, England
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Hilton Reading
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Hilton Reading
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886 reviews from our community

Traveler rating
    436
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    69
    28
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131
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
19 reviews 19 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great hotel, very grand and clean. Good customer service and friendly, helpful staff. Rooms do not reflect the overall grandeur of the hotel though, and are very basic (still lovely). Our bed was huge and we slept very well. It was warm and comfortable and the rest of the facilities in our room were good. Dressing gowns and slippers are... More 

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Chalfont St. Giles, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 days ago NEW

Where to start. I planned and coordinated a spa break from12 ladies. The deal was fantastic and l called out to sort out rooms and treatments and the call centre staff was fab. Great expectation of the Hilton standard were set. This all came crushing down on the visit! various issues on check in with a staff member who was... More 

Was this review helpful? Yes
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Rulani Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your remarks about the Hotel and the staff are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass... More 

UK
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

1night stay with family, 2 twin deluxe next door to each other as requested. Quiet rooms, spotless, comfortable beds, slept 8hours solid with kids - practically unheard of. As a HH diamond, best Hilton I have stayed in within the UK, Used points, incredibly easy, as was checkout (express envelope etc) Had dinner, kids (7&4) ate free. Dining room busy... More 

Was this review helpful? Yes
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Aletheia Thank you for taking the time to share your feedback and comments about your recent stay at the Hilton Reading on Tripadvisor. I am delighted to see that each aspect of your stay was as you would have wished. I look forward to the opportunity to welcome you back in the near future or on your next stay... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived at the hotel, I had booked the Valentines package. However I was told due to fact I had booked late the wine and chocolates were not I the room....fine send them up. The chocolates was basically a bite size crunchy just with a different name not very romantic. We had booked dinner for 8.45 however did not get seated... More 

Was this review helpful? Yes 1
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Maine101 Thank you for taking the time to review our Hotel; we really do appreciate all guest feedback as it is only through comments such as your own that we are truly able to gauge how our guests perceive our services and facilities. We are sorry to hear that there had been couple of small issues with which you... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

2 staff serving at the bar which meant it took 20mins to get a drink. The evening 3 course meal for £30 was awful frozen roast potatoes one single carrot and a small slice of parsnip were the only veg that went with 2 slices of shoe leather given the name beef. The desert was obviously a pre frozen cheesecake... More 

Was this review helpful? Yes 3
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Reviewer Thank you for your detailed review. all comments about our hotel, good & not so good are invaluable to us. Without feedback we are weaker in our quest to provide consistent 'excellent hospitality, care & service'. I am sorry you felt your experience was not as good as you hoped. My restaurant team are aware of your comments... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We arrived at the hotel at 4pm, complimentry parking and easy check in. Room was nice, massive bed! Dinner at half 7, not much choice on menus! Ok if you like fish dishes. To me they were trying to be to posh and the food was not that great! I had a burger and my partner had a steak! Steak... More 

Was this review helpful? Yes 2
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Beckieran Thank you for taking time to leave feedback on TripAdvisor. We use the comments together with those on other social media channels to rectify any shortfalls highlighted to us. I was disappointed to hear about your experience which was not very satisfying. It seems that we did not deliver the level of service which you expected from our... More 

Camberley
Top Contributor
135 reviews 135 reviews
70 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good Hilton with some excellent features. Unfortunately, the location (close to the M4 and the Reading football ground) lacks anything close to a scenic view but it ticks all of the boxes for us. Clean comfortable room with decent bathroom and toiletries. As we are Hilton Honours members we had an automatic upgrade, free wifi, parking and... More 

Was this review helpful? Yes 1
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Reviewer Thank you ever so much for a great review - again! It is our aim to ensure we deliver great service consistently. Reviews such as your help to reward the team as they are recognised for their hard work and dedication. Thank you. We do look forward to welcoming you back to the Hotel again. Kind Regards Naveela... More 

Hertford
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

If there was an option to give 0/5 I would. Started with the stream room with no steam, swimming pool area and changing rooms covered with what looked liked a weeks worth of toe fluff, hair and plasters and then the massage by the 18 year old whose body odour was so bad I was close to leaving half way... More 

Was this review helpful? Yes 2
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Reviewer Thank you for taking the time to post a review on trip advisor. I would really appreciate it if you could contact me on either 0118 916 9000 or naveela.asif@hilton.com to discuss your review and to see how we can restore your faith back with us at Hilton Reading. Thank you in advance. Kind Regards Naveela Asif More 

Barcelona, Spain
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel it meets all the expectations that someone can have if it's part of the Hilton chain. Service it was perfect, less than a couple of details that were really annoying: we arrived to our room at 10:45 and we were calling to the room service. They denied our order because we were out of the kitchen timetable and... More 

Was this review helpful? Yes
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Reviewer Thank you for taking the time to review our Hotel; we really do appreciate all guest feedback as it is only through comments such as your own that we are truly able to gauge how our guests perceive our services and facilities. We are sorry to hear that there had been couple of small issues with which you... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had to come to Reading at short notice and trusted the Hilton Brand. However, the hotel is situated in quite a desolate part of town, presumably on the Thames/Loddon floodplain. The staff are very efficient and enthusiastic and my experiences of reception, checkout and dinner and breakfast in Larder's Restaurant were very pleasant. The room was very comfortable and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Naveela A, Guest Relations Manager at Hilton Reading, responded to this review

Dear Dominc Thank you for taking the time to review your stay with us at the Hilton Reading on Tripadvisor. Your comments about the Hotel and the team are appreciated. Our commitment at the Hilton Reading is to provide the finest in service and personal attention to everyone who stays with us, and it is helpful when our guests pass... More 

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Additional Information about Hilton Reading

Address: Drake Way, Reading RG2 0GQ, England
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Reading 4*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Despegar.com, Agoda, Travelocity, TripOnline SA, Odigeo, EasyToBook and Tingo so you can book your Hilton Reading reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Reading Hotel Reading
Hotel Style:
#2 Luxury Hotel in Reading
#3 Business Hotel in Reading
#4 Romantic Hotel in Reading
#4 Family Hotel in Reading

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