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All 43 Oxford hotels

Malmaison Oxford Castle

4.0 of 5 Hotel   |   3 Oxford Castle, Oxford OX1 1AY, England
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72%
Ranked #10 of 43 hotels in Oxford
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Hatty25 Cambridge
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1,389 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
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English first
Cambridge
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lovely stay..... I stayed in a twin with my daughter for one night. We had some wonderful cocktails made by the very friendly and polite bar person. All the staff we encountered where extremely helpful and professional. I used the car park (worth every penny despite the price) and the doorman who looked after it was very polite. The only... More

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Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I were visiting Oxford for a couple of days and decided to stay at Malmaison as we have had very enjoyable stays at both the Leeds and Liverpool hotels on a number of occasions. We booked a room in the main building but it wasn't a cell room, it was bright and clean and had a very... More

Was this review helpful? Yes 3
Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear SweetBee79, Thank you for taking the time to offer your feedback following your experience at the hotel. I was pleased to read that overall you enjoyed your visit. Thank you for your comments regarding the parking charge. The charge is £28.50 for overnight parking, something which we do ensure is noted wherever the parking instructions and reservations may be... More

Chester, UK
Contributor
16 reviews 16 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had booked for a single night only via Lastminute.com. Location was chosen on basis of proximity to the Town Hall where we had event tickets, and on the good reviews on T/A. We paid up front but when we got to the hotel, it was initially suggested that the room had not been paid for. I was able to... More

Was this review helpful? Yes 1
Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear Nic S, Thank you for taking the time to offer your feedback following your stay. I am very sorry that we did not meet with your expectations during your visit. The practise of taking a pre-authorisation form a credit card, or deposit from a debit card is common practise for hotels around the world, though the amount held may... More

Chelmsford, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I nearly didn't book this after reading all the negative reviews but have always wanted to stay here so I booked two nights. It's quirky and a great location by all the shops, cafés and restaurants. We like the room although it's a bit dark so had to do my make up in the bathroom. Nice grounds and good calm... More

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Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear Sallyg270, Thank you for taking the time to write your review, and whilst you were still here! Our reviews over the previous 4 months in particular have ranked us amongst the very highest hotels in the UK, in our own company with the best reviews taken over all means of third party feedback so I am pleased you chose... More

Wolverhampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 4 days ago NEW

Really does live up to your expectations. Staff were very helpful and friendly whoever we came in contact with. Brasserie well worth a visit food was amazing, our waiter remembered us at breakfast which was so attentive. Rooms are to a high standard Great place to stay with so much history and atmosphere

Was this review helpful? Yes 1
Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear Holloways23, Thank you for your feedback, I was delighted to read that you enjoyed your stay - particularly pleasing to see your comments with regard to the staff and the Brasserie. I do hope me welcome you back again soon. Warm Regards Paul Watson More

London, England, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We went for one night, and didn't book a cell block room. Despite this, the room we got, which was in the exercise yard no 501, was very well furnished and spacious. There were signs of general wear and tear such as chipped furniture and a bath sealant which needed replacing, but other than this the room was clean. For... More

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Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear Laura T, Thank you for taking the time to offer your feedback following your stay at the hotel. Thank you for your comments with regard to the bedrooms, we do have a preventative maintenance plan in place to avoid some of these issues however clearly we need to move room 501 up the list - which will be done.... More

Bournemouth
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We will soon be launching our venus awards to recognise women in Oxford and wanted to have an elite get together for sponsors and potential sponsors. We chose the Malmaison because of its great reputation and wonderful setting. What a great decision that was. The food was amazing. The sponsors very impressed too. We were so pleased that we have... More

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Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear Tara H, Thank you for coming to the Malmaison Oxford and for taking the time to offer your review. We look forward to welcoming you and the ladies of Oxford back to the hotel again in May for a great launch party. Warm Regards Paul Watson More

london
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here three or four years ago and had a great experience. It's a really unique place, but to really experience the uniqueness you need to be in a cell room. Unfortunately the standards have dropped, service is poor and the whole place feels like it needs updated. Like all Malmaisons it is dimly lit, but in this case... More

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Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear wellfed24, Thank you for taking the time to offer your review following your stay at the hotel. I am sorry that you feel that our standards have dropped slightly, as a hotel we are getting the best reviews have ever had so I am extremely sorry to have let you down. The hotel is still in good condition and... More

Worcester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend had tarted us to dinner and an overnight stay here and we weren't disappointed. The room was amazing, hard to believe it was made up of what used to be three prison cells! It had what is probably one of the most comfortable mattresses I have ever slept on in a hotel. The shower was a bit of... More

Was this review helpful? Yes 1
Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear Pervin C, Thanks for the review, I was delighted that you had a great time. We hope to see you soon. Paul Watson More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Three nights as a treat to myself and such a good choice. Bit expensive especially if you are travelling solo. But wouldn't have chosen anywhere else in Oxford. Staff were brilliant. Efficient, friendly, helpful. No complaints at all Dinner was delicious. Great menu, good value given the class of hotel. One thing - order the porridge for breakfast; it is... More

Was this review helpful? Yes 2
Paul W, General Manager at Malmaison Oxford Castle, responded to this review

Dear Sarah1967d, Thanks for taking the time to write your review. I was delighted to read that you enjoyed yourself at the hotel having knocked it off your bucket list. I don't think that it should stop you from coming back now you consider it done! Warm Regards Paul Watson More

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Additional Information about Malmaison Oxford Castle

Also Known As:
Malmaison Oxford Castle Hotel
Malmaison Oxford Castle Hotel Oxford
Malmaison Hotel Oxford
Malmaison Oxford
Address: 3 Oxford Castle, Oxford OX1 1AY, England
Location: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Oxford
#6 Luxury Hotel in Oxford
#7 Business Hotel in Oxford
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Malmaison Oxford Castle 4*
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