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Malmaison Oxford Castle

#8 of 43 Hotels in Oxford
Certificate of Excellence
3 Oxford Castle, Oxford OX1 1AY, England
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1 room 1 guest
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Malmaison Oxford Castle
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2,006 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
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English first
  • All months
    (2006)
  • Mar-May only
    (488)
  • Jun-Aug only
    (605)
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    (439)
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Rochford, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed today NEW

Only a one night stay, but thoroughly enjoyed the experience. As other reviewers have stated, the building is magnificent: quite imposing from the outside and many of the original features of the gaol still intact. Staff were exceptionally efficient and polite, making allowances for us to leave our car in the car park for an hour after checkout so we... More 

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Popped down to Oxford for a Sunday night stopover and took advantage of the Sunday night dinner/room package. We were very lucky and were upgraded to the Executive Suite...a stunning half moon room in C wing, once the prison hospital. The whole hotel has been cleverly designed to include the original features of the prison, with rooms converted from cells.... More 

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Thornton Cleveleys, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Fabulous, warm welcome from Poppy on check-in. Upgraded to a Superior Cell Room, which had everything we needed for a luxury stay. Sadly we had just one night at this hotel, but from arrival to departure, we received great service with a smile. Check out the cell which has been kept in its original state - not one to sleep... More 

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Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The concept of the hotel is great, converted prison. Its a beautiful building and the rooms are well presented. The members of staff that we met were all very friendly and helpful. We had one of the converted cells. The room had no natural ventilation (windows cannot be opened) and the centrally controlled air conditioning system let out barely a... More 

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Emma D, General Manager at Malmaison Oxford Castle, responded to this review

Dear ajsmithso, I am pleased to hear that you enjoyed our prison, it truly is a fantastic building. It's great to hear your comments ragrding our team, I will ensure to pass on your comments to them. Please do contact me on edrore@malmaison.com to discuss your room amenities further as we are always striving for perfection. Kind Regards Emma Doré... More 

Surrey, United Kingdom
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We didn't pay for breakfast due to some poor reviews on here but went just outside to the Slug and lettuce which was fabulous, lots of choice and very reasonable. I think the look of the rooms and the location of the hotel are superb. Dvd player in the room meant we could watch Harry Potter in keeping with our... More 

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Emma D, General Manager at Malmaison Oxford Castle, responded to this review

Dear ThereIsN0Spoon, Firstly I would like to thank you for taking the time to post a review after your stay and I am glad you enjoyed your evening in our prison! I would very much like to discuss your service experience with you in person, as this is not the standards we ecpect here at Malmaison Oxford. Please contact me... More 

Dar es Salaam, Tanzania
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It really feels like you are living in a luxury prison. They have tried to maintain as much as possible the feel of a prison and its great. The rooms are a bit small, but very comfortable. My daughter studies in oxford, and i will be staying at this hotel regularly, its well located, and once the car is parked... More 

Was this review helpful? Yes
Emma D, General Manager at Malmaison Oxford Castle, responded to this review

Dear Dialla K Thank you for your lovely review and your feedback especially in regards to how helpful the team were. I will be sure to share this with them. We look forward to welcoming you and your daughter back to the hotel when you are next in town to visit her. Kind Regards Emma Doré General Manager More 

Hampshire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed for one night in a standard room on the top floor of 'C' wing. I tried to book the Sunday stopover (v.good value at £100 inc dinner) but it was fully booked, which I suspect it always is unless you get booked well in advance, so ended up with a room and dinner deal to... More 

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Emma D, General Manager at Malmaison Oxford Castle, responded to this review

Dear Spencer A Thank you for taking your time following your stay here in "C wing" at Malmaison Oxford. I hope your wife enjoyed her prison experience and was'nt too spooked! Our Sunday stop over promotion is hugely popular so does need on most occasions to be booked in advance. I am very pleased you enjoyed your stay and your... More 

Epsom, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I booked a private dinner for 18 and a number of rooms over a weekend. The dinner was impeccable, fine dining, portions a little on the large side for most of us but of very high quality. The staff were attentive and helpful, in particular our dinner waitress Audrey who charmed the guest of honour and was cheerful and thoughtful... More 

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Emma D, General Manager at Malmaison Oxford Castle, responded to this review

Dear Kate C Thank you for your review following your stay and event booking with us for your family celebration. It is great to hear that your dinner was impeccable and that Audrey really looked after you well. I will be sure to pass on your personal thanks to her. As with most hotels, a Sunday morning can be a... More 

Bagshot, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel itself is stunning, from the castle exterior to the prison cells and roof terrace. It has a lovely and dark atmosphere about it, and the location is perfect with lots of bars and restaurants in the immediate vicinity. One of the most unique hotels around and a great experience. We stayed in a cell room on the bottom... More 

Was this review helpful? Yes 1
Emma D, General Manager at Malmaison Oxford Castle, responded to this review

Dear TomRich3 Thank you for writing your review following your stay here at Malmaison Oxford and for your great comments in regards to how unique and great an experience it is to stay here in the former castle/ prison site. We truely are a one off! The cell room that you stayed in is on the same level as our... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Stayed for just one night in what we thought would be a great hotel. It was not. The front desk staff were friendly but it was obvious they hadn't been trained in customer service. There appeared to be no management present at all and a huge amount of disorganization. When we got to the room the poor standards continued, as... More 

Was this review helpful? Yes 2
Emma D, General Manager at Malmaison Oxford Castle, responded to this review

Dear Amy B Thank you for taking the time to write your review. I am very disappointed that this is the impression that you have left the hotel with as this is not the standards that I would expect. I can assure you we have a management team that are on duty at all times to ensure the smooth running... More 

Hotel Review Summarization

What travelers say

  • Cell room(23)
  • Very good(10)
  • Car parking(8)
  • Converted prison(7)
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Cell Superior Double Room (34)
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House of Corrections Double Room (35)
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Junior Suite (40)
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Standard Double (31)
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The Hotel (71)

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