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All 43 Oxford hotels

Mercure Eastgate Oxford

3.0 of 5 Hotel   |   73 High Street, Oxford OX1 4BE, England
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Ranked #20 of 43 Hotels in Oxford
A recent review
3 of 5 stars reviewed 2 days ago
davidh of england East Anglia, UK
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619 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
East Anglia, UK
Top Contributor
146 reviews 146 reviews
78 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Took an absolute age to check in - the only receptionist available spent a remarkably long time helping another guest log into the internet on her phone. Great service for that guest, but it would have been nice to have my presence acknowledged, at the least. For some reason I was given a room with a disabled bathroom - maybe... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear David H Thank you for your feedback, I am pleased that you enjoyed your stay. We do have a couple of rooms which have disable bathrooms / wet rooms and I am afraid due to demand they are let along with all the bedrooms in the hotel, I will however ask for the handle to be checked. I am... More

Falls Church, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Wanted to thank the Mercure for offering an excellent stay while I was in Oxford. I unexpectedly arrived early but the staff was able to give me a room and checked me in promptly. Kudos to the two ladies who manned the front desk on Saturday and Sunday morning as they were efficient and, to boot, expert on maneuvering my... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear amph2014 Thank you for your kind feedback, I am very pleased that the young ladies on reception during your stay were very helpful, your kind words have been greatly appreciated by the team. The hotel is rather old and is full of history, and we do have a number of our bedrooms with baths allowing our guests to relax... More

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Service was weirs from the get-go. Odd Stepford-wife type with no smile and cold cold expression. At 240GBP per night this is way over-priced; you're literally paying to stay in the centre of Oxford and nothing else. First room was dismal beyond belief with broken Roman blinds and old, worn cheap furniture, coupled with odd smell. Went downstairs and asked... More

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Jeeve Thank you for your feedback, and I am very sorry that you did not enjoy your recent stay at the Eastgate Townhouse. I am extremely sorry and embarrassed that the welcome you received was not at all warm and smiling, as it is one rule that I do insist and expect my colleagues to portray at all times,... More

London, United Kingdom
Top Contributor
65 reviews 65 reviews
65 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First time staying here. Professional and very friendly staff at check in and checkout. Received complimentary upgrade of room which is always nice. Had the room on the top floor with the dormer windows, but room was still very spacious nonetheless. Bathroom very clean, bed large and comfy, in-room WIFI was easy. Nespresso machines are great. One thing that would... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Meatshawarma, Thank you very much for your feedback, I am pleased that you enjoyed your stay and although you were at the top of this traditional townhouse, that you found the bedroom and facilities to be good. The reception did appreciate your kind words, such a morale boost and greatly appreciated. I hope we will have the pleasure of... More

Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Two night stay in this very well placed central hotel. Everywhere within easy walking distance and secure parking on site. Very helpful staff. We stayed in two different executive rooms (had only booked one night originally) - one at the back overlooking car park, but with church tower and treetop view, and the other at the front, overlooking the splendid... More

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear All Thank you very much for your feedback, it is greatly appreciated by the team and a wonderful morale boost. I am pleased that you enjoyed your stay and that you had the opportunity to experience 2 bedrooms - one at the front and one at the back, both with different views. We look forward to welcoming you back... More

Hørsholm
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Share the comfort of this lovely hotel, situated in the very center of British culture and spirit. Everything Works. The rooms, the peasant lounge, but most of all the staff of this unique spot. A place to rejoice, and to return to.

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Keith F Thank you very much for your feedback, greatly appreciated by the team, in particular Krista. I am very pleased you enjoyed your stay in the Mercure Eastgate Townhouse and Oxford, itself. We look forward to welcoming you back in the not too distant future With best wishes Peter Watt Manager More

Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed a brief one night stay here in this comfortable hotel. Its location in the centre of Oxford is very appealing and would be most convenient for a longer visit to the city. The bed was comfortable and the room was pleasant. Okay, it was on the lower ground floor and overlooked the car park, but I wasn't there... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Frandango Thank you for your feedback, I am very pleased to note that the team were helpful and professional. I am delighted you enjoyed your stay at the Mercure Oxfoprd Eastgate Townhouse and that you were able to see Oxford, although briefly - it is a great university city. I hope we will have the pleasure of welcoming you... More

Bangkok, Thailand
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel's location is great and comes with parking space. The staff is lovely and very helpful. HOWEVER, there are many things need to be replaced in the room. Mattress are old and must be replace. Rug in the room are old. Doors do not fit. When closing the door, you have to pull the door real hard. The closing... More

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ManagerOxford, Owner at Mercure Eastgate Oxford, responded to this review

Dear Samjaras Thank you for your feedback, I am pleased that the team were able to help you and that you enjoyed your stay. I am afraid the hotel is old and full of history, however we are refurbishing 2 bedrooms this month, as pilot rooms prior to the remaining bedrooms being refurbished over the coming 6 months. We are... More

Glasgow, United Kingdom
Top Contributor
76 reviews 76 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotels location at the east end of the High Street is its main feature and that there is on-site parking - although, annoyingly there is a daily charge of £15. Breakfast is good value at £10 combining a buffet and menu items including, for example, Eggs Benedict. Wi-fi is free but they have limited TV stations both in the... More

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Ken Thank you for your feedback, I am pleased that the team were able to help you and that you enjoyed yours stay. I am afraid the hotel is old and full of history, however we are refurbishing 2 bedrooms this month, as pilot rooms prior to the remainder of the hotel being refurbished over the coming 6 months.... More

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Additional Information about Mercure Eastgate Oxford

Address: 73 High Street, Oxford OX1 4BE, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Oxford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Eastgate Oxford 3*
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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