Very small rooms, cleaners don't clean behind the doors of the bathroom or closets. Mattress almost crippled me. Good location, quiet. more

I had specifically requested a non-smoking room. Seemingly as we checked in by about 19:30, the hotel just dumped us in a smoking room. I had specifically paid for a delux room with a double bed as this was a special occasion. The room absolutely stank of smoke. When we complained the receptionist was very off-hand and said "oh yes... more

Having stayed here before , although the rooms aren't huge, the great central location has made it worth the £100-120 price, and the breakfast in particular, although £13, was wonderful. It used to be a MacDonald and we stayed there just after Mercure took it over, for £20 less than the Macdonald rate. Now it's had a a makeover, which... more

I stayed here while visiting my son at Oxford. It is very well-located just off High Street. The room was clean and the staff was very helpful and went out of their way to help. I would stay here again. more

This it not the best hotel that you will ever stay in, but it is OK. It really depends what you want - the basic doubles are small, but cosy and nicely decorated - clean with a good bathroom and powerful shower. The location is on the high street about 5 minutes from the main shopping street and very close... more

Booked for an Easter break. Checked in at 3 Pm Easter Sat and given an awful roomover the carpark bearing in mind we'd booked an executive room. Were told to come back within 45 mins when a new room at the front would be ready. Checked in later on and for two days outside the room door was a dirty... more

£139 for a poky dble room, the room had not been prepared for two, 2nd set of towels hidden in cupboard. No face flannels, none sent after they had been promised. Nothing special about peeling wallpaper and dowdy furnishing. Complete lack of coordination between hotel and restaurant, where they kindly extended the special deal on an early evening menu but... more

We went down to lovely Oxford for a rest. We arrived on Friday night and spent a sleepless night under horrible heavy and hot Duvets. Couldn't sleep at all until we sort of drifted off and were NOT woken by the morning call we booked. Complained about the broken light over my wife's bed. It was not fixed. Next morning... more

I booked this hotel as a base and place to celebrate my partners surprise 40th birthday weekend. I booked 6 rooms for family and friends and also booked the restaurant as the venue for the birthday dinner. I emailed, phoned, visited the hotel to ensure the hotel and restaurant were ok, which on face value it was, very attractive and... more