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Mercure Eastgate Oxford

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73 High Street, Oxford OX1 4BE, England
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Mercure Eastgate Oxford
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Mercure Eastgate Oxford
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697 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, UK
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in a beautifully renovated room with the most wonderful shower. The room was finished to a very good standard and was very comfortable. Car park is expensive £15 day rate or £20 overnight, however you can park on the street around the corner from 6pm - 10pm for £2.50 and then it's free 10pm - 8am (10am on... More 

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ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your wonderful review, I am so pleased that you enjoyed your stay in Oxford. We look forward to welcome you back, and please do check our website for any special offers or telephone the hotel direct With best wishes Peter Watt General Manager More 

Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 1 week ago

Hotel is in a great location and very central for all your Oxford needs. Start applying for a mortgage for the car parking at a whooping £20 a night ( they don't even clean it) Breakfast was average and bar prices are very expensive. TV in the room is also unwatchable as signal is rubbish. It's a shame the hotel... More 

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ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your review, the guarantee of a secure parking space is an asset and centrally located, and saves time. We are half way through our renovation programme of the hotel, and look forward to the completion of the bedrooms, with the ground floor bar and reception area being the last areas to update. We are offering a number... More 

Jerusalem, Israel
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent to nights at the Oxford Mercure. The hotel is located on High Street, ideal location at down town Oxford, next door to Merton College. It is a newly refurbished hotel, were many of the rooms were just opened to visitors. I stayed at the “Privilege” room no 701. One thing you should know is, that there is not... More 

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your great review, we are delighted you enjoyed your recent stay and that the new bedrooms were to your liking, thank you for your excellent feedback. I am pleased that the staff looked after you, your kind words are appreciated. We are renovating all bedrooms in the hotel, and if you would care to telephone reservations direct... More 

Salisbury, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Judged by previous reviews and the subsequent managerial responses, this hotel is struggling. Certainly paying £220 for an overnight stay for one seems disproportionate for what is on offer. The room was clean but tired with worn-out carpets and paintwork which should have been refreshed five years ago. That is evidence of a management leaving until beyond the last minute... More 

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback. We are now on the second phase of four for the renovation programme and look forward to the completion of all bedrooms by the end of May, this year. I am very sorry for the poor quality of cooked English breakfast that you were served, we do not have a hot buffet, so we can... More 

pisa
Top Contributor
58 reviews 58 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

a few steps from the main street in a old building restored and renewed the hotel offers a parking place, a restaurant, a quiet environment and nice faacilities. One can walk in minutes to the main colleges and attractions or be in the nature in the nearby meadows. The rooms are smaallish because the age of the building, but bathroom... More 

Review collected in partnership with Accorhotels.com

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind feedback, I am pleased that you enjoyed your stay in Oxford and at the Mercure Oxford Eastgate Townhouse. The city of Oxford is full of history and a great place to meander through – the shops and the universities. WE are in the process of refurbishing our bedrooms, and where possible we are improving the... More 

Senior Contributor
35 reviews 35 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First, let me say that the hotel is well located on High Street, within walking distance of most of the important places in Oxford. I was very pleased with the service of the English concierge, front desk and restaurant staff. They were very nice, and made you feel welcome. The buffet breakfasts were also very nice. Public transportation is a... More 

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback and I am very sorry for the lapse in standards that you experienced during your stay. The hotel has started the refurbishment programme, and we are at present on phase 2 of the bedroom upgrades, not all the bedrooms and bathrooms have been done and the planned completion date is the end of May, however... More 

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Visited last night for a one night stay. We had stayed here a couple of years ago and liked it, this time we were given a refurbished room (work has only just been completed) and very nice it was too. Very comfortable bed, tastefully decorated room, comfy chairs and a great bathroom. We enjoyed breakfast, there was a good selection... More 

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind feedback, it is greatly appreciated and a huge morale boost to the team. I am pleased that you liked the new bedrooms, they are very nice and we cannot wait for the remainder of the hotel to be completed; by the end of May. The restaurant has been designed by the Black and White Company... More 

Bristol, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for two nights just before Christmas, and it was perfect for our needs. Whether it was the fact that the Christmas spirit was affecting the staff, they were charming at check-in, making a fuss of our toddler grand-daughter, but also generally extremely efficient, making sure that our daughter and son-in-law's room had the cot they had requested.... More 

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you very much for your kind feedback, it is grealy appreciated and a huge morale boost to the team. We have recently started a refurbishment programme of the hotel bedrooms, along with changing the restaurant in a Marco’s New York Italian. We hope we will have the pleasure of welcoming you back to the Mercure Oxford Eastgate Townhouse in... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 17, 2015 via mobile

The reception was disorganised and unprofessional. The room was tired. There was mold on the bathroom windows and bath. The walls were grubby and marked. It was a very disappointing stay. Breakfast was the only redeeming feature.

Was this review helpful? Yes 2
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback and I am sorry that you did not enjoy your stay. I have recently appointed 2 new members to the reception team, and one of the targets for the reception manager is to train, develop and communicate with his team to ensure that we offer a consistent and organised arrival at the hotel. I am... More 

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