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Mercure Eastgate Oxford

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73 High Street, Oxford OX1 4BE, England
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Mercure Eastgate Oxford
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Mercure Eastgate Oxford
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712 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is my second stay here in the Mercure Oxford. What a change! Firstly I have to comment on how much it has improved since my last stay back in November. The bedrooms have been refurbished and feel luxurious, the beds are very comfortable indeed. Our welcome was pleasant, fast and efficient. I remember on our previous stay check in... More 

Was this review helpful? Yes
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind review, greatly appreciated and such a morale boost for the team. I am pleased that you enjoyed your stay and that you liked the new bedrooms, we are now on the final phase and cannot wait to have the whole hotel back. We look forward to welcoming you back to the Mercure Oxford Eastgate Townhouse... More 

Johanassburg
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We and the wedding party were based at the Mercure for our sons wedding at one of the colleges. From the beginning they were helpful when planning the stay, given that we did not know exact numbers They were very accommodating with the evening meal the night before as there were several vegans in the party. Pre wedding we had... More 

Was this review helpful? Yes
PeterWatt, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind review, I was very pleased to note that you had enjoyed your stay and that the wedding had been a great day for you all. I remember the bike in the car park I hope you have some great photographs. I do apologise again for the shower, it was affected by the building renovations, and... More 

Gloucester, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

I recently stayed at this hotel and was very pleasantly surprised by the standard of not only the hotel but also the staff that i encountered. The check in process was fast and efficient and the newly refurnished room was completed to a high standard with a great size bathroom. Breakfast was served hot and with a smile. The purpose... More 

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PeterWatt, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind review, I am really pleased that you enjoyed your stay and that the team looked after you. Oxford is a vibrant city and being located in the centre is an added bonus for the hotel. We look forward to welcoming you back, please do check on the website for our summer offers. With kind regards,... More 

Edinburgh, United Kingdom
Top Contributor
102 reviews 102 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel, though not right in the centre of oxford is reasonably well positioned for the sights thereof and a £6 or so taxi ride from the railway station we stayed in a so called "privilege" recently refurbished room. there were a few stairs to climb but on arrival we were immediately offered assistance with our bags the room was... More 

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ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your detailed review, a great help as we are in the final phase of our bedroom refurbishment along with some detailed snagging of a few of the bedrooms already completed. We have introduced a new coathanger standard however they are already going missing, and some of the televisions have been repositioned, knocking out a couple of stations.... More 

London, United Kingdom
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a "Classic Double" and the room was small but clean, and the shower was excellent. The location is what you really pay for, as it is just off the High Street. There is a bar open late, which oddly is shared between the hotel and the restaurant next door. After a bit of disagreement between hotel staff... More 

Was this review helpful? Yes
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your review, and my sincere apologies for a mis-understanding between the reception desk and the Library bar, I was pleased that you did receive a drink. I hope we will have the pleasure of welcoming you back to the hotel in the near future, please do look on our website for any special offers. Kind regards Peter... More 

Tamworth, United Kingdom
Top Contributor
54 reviews 54 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked an all inclusive 'wine and dine' experience, which was wonderful (although the staff were unsure at first!). The hotel has recently been refurbished and is charming, our room (a privilege room) was comfortable and clean and gave us a good night's sleep. The staff were very friendly and attentive making us feel welcome and valued customers. Which is... More 

Was this review helpful? Yes
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you very much for your kind review, I am so pleased you enjoyed your stay. Oxford is a beautiful historic and vibrant city, extremely busy throughout the year, and our location is ideal for the universities and shops. I hope we will have the pleasure of welcoming you back to the hotel in the near future, we have some... More 

Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Travelled with a friend and we wanted a twin room. The beds were hooked together and the only difference between this arrangement and a double bed was that there were separate sheets. When we asked if all twin rooms were like this we were told yes they were. The room was quite small, but a member of staff did help... More 

Was this review helpful? Yes
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind review, I am pleased that you enjoyed your stay and Oxford. The city is very busy and the hotel is ideally located just off the main High Street, ideal for both sightseeing and shopping. We hope you will visit the hotel again in the near future, please do check for our summer specials on the... More 

Accra, Ghana
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is walking distance to most of the sites in Oxford and any time we used a taxi, they knew exactly where it was. The hotel is definitely a bit old, but the renovated rooms are nice. The staff was pleasant and always willing to help.

Was this review helpful? Yes
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind review, I was pleased to note that you had enjoyed your stay and that the team were very helpful and pleasant, were greatly appreciated. The hotel is over 100 years old and we will have completed renovated the bedrooms and the ground floor by the end of June this year. Please do come back and... More 

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