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Mercure Eastgate Oxford

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73 High Street, Oxford OX1 4BE, England
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UK SUMMER SALE
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Mercure Eastgate Oxford
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Mercure Eastgate Oxford
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737 Reviews from our TripAdvisor Community

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Traveler rating
    134
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    202
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (737)
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    (167)
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Brisbane, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Fantastic hotel staff who are so helpful Rooms are great and the room we had was quite large and newly renovated as is the reception area and bar. Beware that the lift does not go to all floors so if you have a lot of luggage request a lower floor.

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Camberwell
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent three nights at this lovely hotel which is in an old building right in the middle of Oxford. We had a great room with a very comfortable bed and interesting décor. As Australians we always appreciate a good shower and decent air conditioning. We really enjoyed the modern bathroom with excellent shower and air conditioning that worked as... More 

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Level Contributor
132 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent one night in this very fine hotel. The room was fantastic and the service extremely kind and accurate. The positi on in town is excellent. It's important to know that the hotel is based in a very ancient building and for this reason you've not a big elevator, large corridor and so on......but that's the beauty of the... More 

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PeterWatt, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind recent review, greatly appreciated and such a morale boost for the team I am pleased that you enjoyed your stay and the history the hotel has to offer, although we have just completed a total refurbishment of the hotel. The breakfast menu is new to the hotel and we only introduced an A La Carte... More 

1 review
1 of 5 stars Reviewed 1 week ago

Very disappointed. Although I asked for a double room the size of the bed wasn't good enough even for one person. The room was TINY and I'm not talking about the bed tiny, I'm talking that my luggage wouldn't fit through the door. I was put in a closet basically. The pictures were deceiving to say the least. Very noisy... More 

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PeterWatt, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your recent review. I am very sorry and disappointed that you did not enjoy your stay, I am afraid the hotel is a traditional townhouse which is 100 years old and in the city centre of a very busy Oxford. I am extreme embarrassed that the team were not helpful and would be pleased to discuss the... More 

Travelers are raving about these Oxford hotels

Fort Myers, Florida
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Mercure is situated in the city centre of Oxford and the main entrance is on a narrow side street; so keep your eyes peeled! I had prepaid our stay through Booking.com but on confirming our reservation the day before the hotel told me that they would not honor the price I had paid and wanted significantly more for the... More 

Was this review helpful? Yes 1
PeterWatt, Rooms Manager at Mercure Eastgate Oxford, responded to this review

Dear David M Thank you for taking the time to leave a review. I am so sorry you found your stay with us disappointing due to a problem with your reservation. For this I can only apologize. We are investigating how and why this reservation did not feed through to us at hotel level from the booking agent. However, I... More 

Glasgow
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is really central and very well appointed. My room was small but very well decorated with good facilities. The staff re-opened that bar for us when we arrived back late after a dinner which was good and they were very helpful. Breakfast is an a la carte instead of the usual buffet but was fairly reasonable and absolutely... More 

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PeterWatt, Rooms Manager at Mercure Eastgate Oxford, responded to this review

Dear JoolieF100 I am pleased you took the time to write a review of your stay with us. I will be sure to pass on your positive comments to all teams and relevant managers. It will be a great moral boost for the team. Best wishes Justin Young Rooms Manager More 

A TripAdvisor Member
3 of 5 stars Reviewed 2 weeks ago

I have stayed here on several previous occasions. The hotel had recently been refitted and the restaurant rebranded under the Marco Pierre White label with new breakfast arrangements. The historical nature of the building means that the rooms are generally small. The refitted rooms are comfortable - the double a good,size, the single small considering its price. Neither room had... More 

Review collected in partnership with Mercure Hotels

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PeterWatt, Rooms Manager at Mercure Eastgate Oxford, responded to this review

Dear Guest Thank you for taking the time to review your experience here at the hotel. I am delighted to hear you felt it comfortable and enjoying the new design. Of course as you mentioned the historical nature of the building does mean that we are limited to space in some rooms. However, I'm sure you would agree that the... More 

Los Angeles
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our stay at the Eastgate Oxford was a wonderful experience. Our rooms and the accommodations were clean and elegant, but the most wonderful aspect was the staff. Everyone was incredibly helpful, friendly and accommodating. Although I didn't get to meet him, Malcolm was very helpful when we secured our reservations via phone and email, and Helen, Adam & Kerry were... More 

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PeterWatt, Front Office Manager at Mercure Eastgate Oxford, responded to this review

Dear Pizzafilms, Thank you very much for your kind review. I am extremely pleased the team were incredibly helpful and friendly. I will of course pass your kind words on to the team. It was a pleasure to have your family staying with us and very much hope to see you again in the not too distant future! Kindest regards... More 

Oxford, United Kingdom
Level Contributor
240 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We did not stay in the hotel so can't comment on the rooms but it's a really smart hotel just a couple of minutes from the town centre, and has a very relaxing "library" which is a good place to go if you want somewhere quiet to sit and have a drink. Very, quiet, pleasant staff and very pleasant all... More 

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PeterWatt, Rooms Division Manager at Mercure Eastgate Oxford, responded to this review

Dear BrushM Thank you for taking the time to leave a kind review of your experience here at the Mercure Oxford Townhouse. I am pleased you enjoyed the visit. The Library Bar/Lounge is just a few steps away from the busy High Street and the perfect location for a relaxing bite to eat or drink. We look forward to welcoming... More 

Brisbane, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Partook of this hotel in January 2014 and were very disappointed. Photos look great but the room we were given was in poor condition and run down (of greater concern was the human waste still in the toilet). When confronted staff were not helpful - enough said.

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ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback and I do apologise if your stay in January 2014 was not up to standard. We have just completed a total refurbishment of the hotel - bedrooms and the ground floor, please do come back and re-visit the hotel and see all the changes we have made, it looks refreshingly bright and welcoming. I look... More 

Hotel Review Summarization

What travelers say

  • Very good(14)
  • High Street(8)
  • Great location(8)
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