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All 43 Oxford hotels

Mercure Eastgate Oxford

3.0 of 5 Hotel   |   73 High Street, Oxford OX1 4BE, England
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Ranked #20 of 43 Hotels in Oxford
A recent review
5 of 5 stars reviewed yesterday
CoventryKatie Coventry
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627 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coventry
2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I spent 1 night at The Eastgate Hotel and had such a wonderful time and did so much we felt like we'd been away for a week! It was great; we were lucky enough to check in early and the room was great with a view over the Examination College. Everything was within easy walking distance and... More

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Oxford, England
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The Mercure Eastgate, can be discribed as old, but the service I received can only be summed up as outstanding, from the moment we arrived to departure every staff member acted professionally and could not do enough. The restaurant was excellent, again the staff could not do enough and the food was hot and cooked correctly. The hotel was clean.... More

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sydney
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We selected this hotel for two reasons; location and Mercure is a chain that we had used previously. The only good thing about it was the location. The room was very small, but that was not the problem. We were travelling for approximately 6 weeks, so had some luggage, not a lot but some. No assistance was available and the... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Foodie 62 Thank you for your feedback, I am very sorry that you did not enjoy your stay in Oxford, in July. We have now started our refurbishment programme of the hotel with the 2 pilot rooms ready for inspection and to let from the beginning of October, and the remaining bedrooms being upgraded over the coming 6 months... More

1 review
3 of 5 stars Reviewed 1 week ago

We have stayed at this hotel several times over the last few years and find it well located to walk to all the main Oxford sights. Communal areas are lovely. Rooms are reasonable but try and avoid 201 as lots of lift noise! Restaurant decent too. We booked 2 nights and had to split between a twin and a double... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Maud Thank you for your feedback and I appreciate that you have being coming to the hotel over the past few years, and have enjoys its location and the ground floor bar and restaurant areas. I am very sorry and embarrassed at the lack of empathy you encountered with my colleagues on reception, we have recently introduced and trained... More

Leeds, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel needs an update but more importantly it needs a good clean. Our double room was shabby and dusty...OK so the linen was clean but that should not be the high point. The doors on the corridors were grey with finger marks and the handrails on the stairs so grubby that they felt sticky..... I didn't like to touch... More

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Lyn C Thank you for your feedback, and my sincere apoloies for the lack of attention to deatil in both the bedroom and the corridors / stairs to the bedrooms of the hotel. We have started our refurbishment of the hotel bedroom, with our 2 pilot rooms almost complete after a total renovation over the past 2 weeks. I... More

2 reviews
5 of 5 stars Reviewed 1 week ago

Very friendly staff and helped me with all my needs. Young man on the reception was very friendly and helpful. The hotel was in the process of being decorated. Very good location. The hotel is a walk from the station so nice and quiet

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Paul C Thank you very much for your feedback, greatly appreciated and pleased that the team were very helpful. I noted that you enjoyed your stay in Oxford, and we look forward to welcoming you back to the hotel in the future, we are aiming to have our refurbishment completed by end of March 2015. With kind regards Peter... More

Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

My sister and I arrived in the early afternoon before check-in, but we were able to check-in and leave our luggage with the hotel. The receptionist who checked us in was a little rude though - her comment about our pale skin and us being Australian took us both aback, but we grinned about it. The room itself was of... More

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Yrinsyde Thank you for your feedback, and I am pleased that you enjoyed your stay. I am afraid although there are twin beds in the room, due to the limited space in some of the rooms, the beds are very near to each other, I am sorry. We are in the process of starting a renovation of the hotel... More

London, UK
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Central Oxford location - walking distance to all places I went. Good service, nice chilled/relaxed ambience. Bed comfortable. Room nice sized. I was a quick business in and out customer, and this hotel worked very well for me. Probably would describe as 'Good' rather than 'Very Good', but certainly a lot better than 'Average'.

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Lucky Looch Thank you for your feedback, greatly and appreciated and I am pleased that you enjoyed your stay in the Oxford and the Mercure Oxford Eastgate Townhouse. I trust you had a safe journey home and we hope to welcome you back in the future Thank you again for your feedback With kind regards Peter Watt Manager More

East Anglia, UK
Top Contributor
152 reviews 152 reviews
80 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Took an absolute age to check in - the only receptionist available spent a remarkably long time helping another guest log into the internet on her phone. Great service for that guest, but it would have been nice to have my presence acknowledged, at the least. For some reason I was given a room with a disabled bathroom - maybe... More

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear David H Thank you for your feedback, I am pleased that you enjoyed your stay. We do have a couple of rooms which have disable bathrooms / wet rooms and I am afraid due to demand they are let along with all the bedrooms in the hotel, I will however ask for the handle to be checked. I am... More

Falls Church, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Wanted to thank the Mercure for offering an excellent stay while I was in Oxford. I unexpectedly arrived early but the staff was able to give me a room and checked me in promptly. Kudos to the two ladies who manned the front desk on Saturday and Sunday morning as they were efficient and, to boot, expert on maneuvering my... More

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear amph2014 Thank you for your kind feedback, I am very pleased that the young ladies on reception during your stay were very helpful, your kind words have been greatly appreciated by the team. The hotel is rather old and is full of history, and we do have a number of our bedrooms with baths allowing our guests to relax... More

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Additional Information about Mercure Eastgate Oxford

Address: 73 High Street, Oxford OX1 4BE, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Oxford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Eastgate Oxford 3*
Number of rooms: 63
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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