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All 43 Oxford hotels

Mercure Eastgate Oxford

3.0 of 5 Hotel   |   73 High Street, Oxford OX1 4BE, England
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Ranked #21 of 43 hotels in Oxford
A recent review
4 of 5 stars reviewed yesterday
ian b Southend-on-Sea, United Kingdom
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604 people have reviewed this hotel

Traveler rating
    103
    259
    171
    44
    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Southend-on-Sea, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I'm staying at this hotel at the moment and am very pleased with everything at the moment. Sensibly priced, located in the town centre and has a smart/clean interior. I asked for a quiet room away from the road and got a good nights sleep.

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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

Room okay but not attention to detail - some days you got coffee but no sugar, other days sugar and no coffee. Ceiling in bathroom leaked. Spoke to reception who advised it was because the air conditioning was set to cold. As I had not used the A/C I found this response - ridiculous. Every night at about 2:00 am... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Leona Thank you for your constructive feedback, I have spoken with our head housekeeper and she is having a meeting with her team next week as to a couple of mistakes in the service of the rooms. The housekeeping team have had a few changes in the last month to assist them with the cleaning of the bedrooms, and... More

Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Very busy weekend in Oxford with last minute arrangements. we were very lucky to get a very nice room tucked back at the end of the hall. It was charming quiet and clean. it was well decorated and had up to date plumbing. The staff was very courteous and helpful including making good restaurant and transportation suggestions. The front desk... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Keneh Thank you very much for your great feedback, and I was pleased to read that you had enjoyed your stay. I have passed on your kind words to the team, and they were extremely grateful. Oxford is extremely busy all year round and specially during garduation week, it can be difficult to find accommodation and were possible we... More

New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Decent room with 2 twin beds and en suite bath, but problems with the A/C made the room uncomfortable to sleep in and after the room was serviced, we were left without towels and the coffee was not refilled. Breakfast was not included and wifi connection was not great (kept dropping). The reception staff was very nice and gracious.

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Mzdameanor Thank you for your constructive feedback. I am very sorry that the air conditioning was not 100% operational as I have recently had the whole system serviced and although there was one small problem I had been guaranteed it was in full working order, I am very sorry. I have spoken to the head housekeeper as to why... More

Boston, Massachusetts
Top Contributor
73 reviews 73 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This is right in the middle of Oxford. The rooms are not large, but the location makes up for that. The hotel staff are very helpful and the hotel is very professionally run. From the hotel one can walk to everything in Oxford. .

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Traveltime26 Thank you very much for your kind feedback, greatly appreciated and a great boost to the team. I am pleased you enjoyed your stay and that you managed to see the various attractions and shops in and around Oxford. I trust you had a safe journey home and we will have the pleasure of welcoming you back in... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a lovely stay at this hotel. Note however while the hotel is on the high street the parking and main entrance is on a side Road. The hotel is perfectly situated for the Oxford attractions. The hotel staff were very pleasant and helpful, the room was lovely and I insist you pay slightly more for the deluxe room... More

Was this review helpful? Yes 2
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Joseph Thank you very much for your super feedback, such a morale boost to the team and greatly appreciated. The hotel is due to have a refurbishment at the latter end of this year / next and I am sure we will take on board all your constructive comments, as we would like to incxrease the number of privilege... More

Leeds, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago via mobile

I arrived by car and was a little startled that as you enter High Street a sign tells you there is restricted access and enforcement cameras! Fortunately the restriction begins after the turn for Merton Street so you can access the car park without being guilty of any infringement. The car park is small and the spaces are very narrow,... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Yorkshire V Thank you for your great feedback, I am pleased that you enjoyed your stay at the Mercure Oxford Eastgate Townhouse and I do apologise for the lack of space and entrance into the car park. I am afraid that the space for parking in Oxford is limited and although we do try and ensure that everyone has... More

Jakarta, Indonesia
Top Contributor
90 reviews 90 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the fourth year in a row that I have stayed in Mercure Oxford. When I booked I requested for twin beds. However, room with twin beds was not available. So the manager Christa upgraded us by providing two connecting rooms with double beds! It was a real treat! The breakfast at 10 pound sterling (when booked thru the... More

Was this review helpful? Yes 1
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear Kesilo Thank you for your great feedback, I will pass on your kind comments to Crista she will be really appreciative. I am very pleased that we were able to help and give you an extra room on your last visit, Oxford is so busy most of the time, it is good to be able to offer that little... More

Sheffield, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had paid £220 in advance, arrived and squeezed into the carpark; to be greeted by being asked for our credit card for extras (like breakfast) by this competent but charmless receptionist. The room was just ok by 1980 B&B standards. The shower trickled like a boat shower. The meal was nothing special. It was expensive and accompanied by weird... More

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ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Dear John C Thank you for your feedback and I am very sorry that we did not meet your expectations. I am very sorry and embarrassed for the lack of welcome on arrival, I am afraid I have a fairly new team and they are learning the role and concentrating on the administration aspects rather than the guest facing points.... More

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Additional Information about Mercure Eastgate Oxford

Address: 73 High Street, Oxford OX1 4BE, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Oxford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Eastgate Oxford 3*
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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Official Description (provided by the hotel)
Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more   less 
Number of rooms
63

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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