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Mercure Eastgate Oxford

3.0 of 5 73 High Street, Oxford OX1 4BE, England
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Mercure Eastgate Oxford
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Mercure Eastgate Oxford
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678 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leicester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The reception staff (Patricia was outstanding) work very hard to see that you have everything you require, and feel welcome. Every guest is made to feel important. The whole place is very comfortable, and the location perfect.

Review collected in partnership with Accorhotels.com

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London, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night in the Ruskin suite. Fantastic design, very inspirational and comfortable! Highly recommended! Close to the university and a short walk from the city center. Staff were friendly and helpful. I would deff come back to this hotel!

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you very much for your kind feedback, greatly appreciated by all the team and a huge morale boost. The Ruskin Suite is a lovely room, full of character and the history of Oxford with the feature of the Oxford Rowing team in the lounge area. We are so pleased that you enjoyed your stay, and please do come back... More 

1 review
5 of 5 stars Reviewed 1 week ago

My entire stay was excellent from check-in to check-out. The staff were very friendly and the breakfast was to a good standard. The hotel's in a great location and getting around was easy. I will definitely stay here again when I'm back in Oxford.

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback, and I am pleased that you enjoyed your stay at the Eastgate Townhouse and Oxford itself, it is a lovely city. I have passed on your compliments to the staff and they are very appreciative, it is such a morale boost. We look forward to welcoming you back to Oxford in the near future, and... More 

Rowlands Castle, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Poorly decorated and tiny room with fridge cupboard so close to the bed that the door couldn't be opened fully to retrieve tea making kit. Expensive mistake. Staff very pleasant but very sloooww. Helpful advice given to general manager who only wanted to blame anyone but himself for the shortcomings. Decline offer of rematch.

Was this review helpful? Yes
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review

Thank you for putting your review on trip advisor. I am very sorry that you decided to decline our return offer, following our detailed e-mail correspondence. The renovation programme of the hotel has started along with the refurbishment and re-branding of the restaurant. Regards Peter Watt General Manager More 

Zurich, Switzerland
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Super location across from Examination Hall, close to Queens and St. Edmund Hall Colleges. Very convenient. Nice atmosphere. Very friendly staff. Super breakfast. Rooms are very different so make sure you compare. The bar and lounge have a very nice atmosphere and stylish furniture. I have stayed there many times and can highly recommend this hotel.

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback, and I am pleased that you enjoyed your stay at the Eastgate Townhouse and Oxford itself, it is a lovely city. I have passed on your compliments to the staff and they are very appreciative, it is such a morale boost. We look forward to welcoming you back to Oxford in the near future, and... More 

Sedbergh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

really enjoyed staying at the Eastgate, right in the heart of Oxford, handy for the colleges, high street etc.. Great breakfasts, excellent bar staff, but needs a little work on the room we stayed in. Hotel was packed and so hot water was patchy when having a morning shower.. wifi good. In line with most hotels, the first job on... More 

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback, I am pleased that the team were able to help you and that the service and quality of breakfast was good. The staff appreciated your kind words and a great morale boost, the reception team were please that you enjoyed your stay. The hotel started a refurbishment programme of the hotel last week ; it... More 

Cape Town Central, South Africa
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lovely building in a great location for easy walking access to Oxford. The rooms are comfortable with all amenities required. The bathroom was a classic black and white design that is very appealling. Buffet breakfast was fresh and ample with perfect poached eggs.

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you very much for your kind feedback, greatly appreciated by all the team and a huge morale boost. We are so pleased that you enjoyed your stay and Oxford, it is a beautiful city. Please do come back later in the year when we will have finished our renovation programme of all the bedrooms and the ground floor. With... More 

Athens, Greece
Contributor
13 reviews 13 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Returning to this hotel for the third time, this time for a relaxing two-week stay over Christmas and New Year’s Eve, we had asked for one particular room, where we had stayed previously, namely room no. 215, on the second floor, and on the corner of High Street and Merton Street (and so overlooking both). Our request was kindly granted.... More 

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback, I am pleased that the team were able to help you and that the service and quality of breakfast, lunch and dinner you experienced was of a great standard. We have changed a number of team team over the past year, and one of our main aims has been to encourage the inter-personal relation between... More 

Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is a great location, so central to all the sights in Oxford for our 2 night weekend break. The building is a lovely, a really historical one fitting with the setting. Staff were helpful and friendly, great room with a comfortable bed. the breakfast was delicious, only trouble was they questioned our booking at first, saying we hadn't... More 

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your feedback, and I am pleased that you enjoyed your stay at the Eastgate Townhouse and Oxford itself, it is a lovely city. I have passed on your compliments to the staff and they are very appreciative, it is such a morale boost. We look forward to welcoming you back to Oxford in the near future, and... More 

Brighton, United Kingdom
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Mercure for one night for a pre-New Years Eve break. We booked the Ruskin Suite (referred to as the Deluxe Suite on the Accor reservations system) and we're very pleased we did. We had a lovely warm welcome from the member of staff at reception and as the room wasn't ready when we arrived just after... More 

Was this review helpful? Yes
ManagerOxford, Manager at Mercure Eastgate Oxford, responded to this review

Thank you for your kind feedback, greatly appreciated and an excellent morale boost for the team after a busy December. I am pleased that you enjoyed your stay in the Ruskin Suite, the hotel and the ideal location in the city centre. The suite is a lovely bedroom, and we are looking at the grouting in the shower, as it... More 

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Additional Information about Mercure Eastgate Oxford

Address: 73 High Street, Oxford OX1 4BE, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Oxford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mercure Eastgate Oxford 3*
Number of rooms: 63
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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