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Macdonald Randolph Hotel

#11 of 43 Hotels in Oxford
Certificate of Excellence
Beaumont Street, Oxford OX1 2LN, England
Hotel amenities
Macdonald Randolph Hotel
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Ranked #11 of 43 Hotels in Oxford
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Shaun F
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1,916 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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    (508)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Staying two nights (2nd Aug and 3rd Aug) in lovely room 350 and wanted to say how great the service is - even though we haven't even checked out yet! The Manager, Mr Grange has been especially good at spotting the little things that take a hotel from good to great. This hotel is so much more than a good... More 

Was this review helpful? Yes
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind review. It is always so motivating to know our guests are enjoying their stay with us. Kind regards, Michael Grange General Manager More 

Perth, Australia
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The fire at the Randolph Hotel in April this year has, unfortunately, seriously affected almost everything at the hotel. For example, the main entrance being moved to the side entrance where one registers a car to be parked, and having to follow a rather circuitous route to the Reception. One has to have understanding about this and know that the... More 

Was this review helpful? Yes
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for kind review following your stay with us. William was so pleased to learn of your feedback. He indeed a true asset to the hotel and has been made our Head Concierge earlier in the year. We strive to do all in our power to ensure guests are comfortable. We do have an altered operation in place due... More 

London, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel twice in the past month, for a total of four nights. On the first stay, we tried to check in early and were told we could not. Fine, these things happen. But they were a bit rude about it - very cold and declarative in saying no - when it would not have cost them... More 

Was this review helpful? Yes
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for taking the time to post a review. I am sorry that you have been disappointed with your two stays with us. The team are on hand to assist guests with any issues and I am sorry you felt the reception team were less than courteous when you enquired about an early check in. I shall be speaking... More 

London
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Fantastic location in the centre of Oxford near a lot of the colleges and attractions. Very much a traditional feel in the dining room and lounges. Small but comfortable bedroom with modern bathroom. English breakfast was freshly cooked but took a long time to arrive. Would stay here again.

Was this review helpful? Yes
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for posting a review. I am pleased you enjoyed your time with us. We offer various bedrooms and may I suggest an executive grade bedrooms may be better should require more spacious accommodation. Please be assured we offer all our rooms with every confidence guests will be comfortable. I am sorry that your breakfast took time to arrive.... More 

Ipswich, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I had been to the Randolph before in order to get a feel for the place, as my family wanted to book some rooms a very special occasion. From the word Go I was less than impressed with this place. The staff, although helpful, are not particularly friendly and found them mostly to be quite snobby. Apart from being vastly... More 

Was this review helpful? Yes 1
San Diego
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel experienced a fire about 2 months ago, since we booked our room. We didn't know it had occurred until we arrived. Facilities are somewhat limited as a result. And now they are in a big remodeling project. Decor is pretty tired so the remodel will be a good thing. Our room was very tiny, by our standards with... More 

Was this review helpful? Yes
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind review following your stay with us. I am sorry you were affected by the renovation work being carried out. We are undertaking a £5.6million refurbishment that was planned prior to the fire in April. The majority of the hotel was unaffected with only minor operational changes. We are using a side entrance to the property... More 

Lancashire
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We booked this hotel in January and had no idea about the fire and renovations until we arrived. This hotel is very imposing, perfectly situated in beautiful Oxford. There is valet parking which is nice but a little pricey (£28.50 a day). The staff are welcoming and helpful, nothing is too much trouble. On the whole the room was fine... More 

Was this review helpful? Yes
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for posting a review following your stay with us. I was pleased that on the whole you enjoyed your time in Oxford. From your description I believe your room was located in The Worcester Wing of the hotel. This was built some 11 years ago and houses 40 of our executive grade bedrooms which boast spacious accommodation with... More 

Chiang Mai, Thailand
2 reviews
1 of 5 stars Reviewed 1 week ago

I was one of the unlucky people at the Skoll World Forum last Spring 2015 who was caught in the massive hotel fire at the Randolph Hotel. I called the front desk when the alarm went off and the receptionist told me it was a malfunction and to wait in my room until they called me back. Five-Ten minutes later... More 

Was this review helpful? Yes 1
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The only bad hotel I've stayed in over 40 years of travel. Tiny room. Very run down - rotting wood, peeling paint, ugly stains on chairs. Staff very good. Full details given to Gezi review. Courteously explained problems to reception who said they would pass on concerns to Manager, but still not heard anything a week later !

Was this review helpful? Yes 2
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for taking the time and trouble to post a review. I am sorry you were disappointed with your stay. We regularly carry out refurbishment work and in house maintenance to our bedrooms. We are currently spending £5.6million on a refurbishment to ensure our guests are comfortable and the hotel is looking its very best. I am sorry that... More 

Oxfordshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Very relaxing spa day, with the spa offering a wide range of treatments. Good selection of facilities including Sauna and Jacuzzi. The Spa has lovely relaxing ambience. Very professional staff, Hannah always goes above and beyond to make you feel relaxed and is so professional with treatments. Always a perfect spa day - would highly recommend.

Was this review helpful? Yes
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for kind review following your spa day with. Hannah was delighted by your feedback. She is a wonderful member of the team. We offer a full range of Elemis treatments and have just introduced our new Biotech Facial range in the spa. I do hope we can welcome you back to the hotel in the not too distant... More 

Hotel Review Summarization

What travelers say

  • Morse bar(25)
  • Very good(17)
  • Afternoon tea(7)
  • Ashmolean museum(5)
  • Dining room(5)
  • Car park(3)
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Classic Suite (32)
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Executive Room (32)
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Modern Executive Room (30)
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Presidential Suite (40)
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Single Room (25)
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Standard Room (25)
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The Hotel (29)

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