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Macdonald Randolph Hotel

#9 of 43 Hotels in Oxford
Certificate of Excellence
Beaumont Street, Oxford OX1 2LN, England
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Macdonald Randolph Hotel
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Ranked #9 of 43 Hotels in Oxford
Certificate of Excellence
  • 5.0 of 5
  • Luxury
A recent review
5 of 5 stars reviewed yesterday
victoriap_29
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1,882 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

I visited The Randolph with a group of girls for a friends birthday and we enjoyed an absolutely amazing afternoon tea experience! We were worried when we heard about the fire in the hotel but felt very reassured that we would be well looked after and we certainly were! The choice of teas available and the delicious sandwiches, cakes and... More 

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San Diego
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7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

A ***** hotel should have at the least: working air conditioning, working wifi, a place to unpack clothing. The Randolph has none of these. The rooms are small and airless. When staff was asked to fix some of these things, they very politely said they would, and it was never done. If we had not been with a group we... More 

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Oxford, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The visit from Australia of a undergraduate colleague was a perfect excuse for the students and fellows from our year to meet up together again after 40 years. We chose the Randolph for our reunion and we were not disappointed. The food and wine were excellent and the service and hospitality shown by the staff was exceptional in every way.... More 

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Bloomsburg, Pennsylvania
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is lovely and old as expected, with many wonderful updates. However repairs are not complete due to the recent fire. one drawback is lack of closet space in the single rooms. I found the service to be excellent everywhere in the hotel and very pleasant and accommodating. Concierges are wonderful. Front desk personnel very helpful. As for dining... More 

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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

This is not an "I have been here ones and I am writing a terrible review because someone was rude"-review. I have stayed here many times because my company booked me in, and this an honest overview of my experiences. This hotel is still going because the building is beautiful and I am pretty sure that that is what makes... More 

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Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Oxford is an amazing little town that takes you back in time. The high tea at the Randolph follows suit. You will feel like you have gone back a century and are enjoying a traditional English high tea. Very nice facilities and lovely staff.

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Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here because my partner is a big Inspector Morse fan. The hotel is wonderful - lots of character and charm - and the staff are very helpful and attentive. The room itself was charming - not large by regular standards, but all part of the charm. We enjoyed staying there - very comfortable. The Morse bar is really... More 

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Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind comments following your stay with us. I know the team will be delighted when we review the guest feedback at our weekly meeting. The Morse Bar is very popular with fans of the show and we also have our ‘Wall of Fame’ located next to the Lounge at the hotel boasting pictures of various people... More 

Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed for 2 nights for my birthday as a weekend break. We had not been told about the extensive fire damage to the building, and although it is a wonderful hotel, the service was not up to standard for a 5 start hotel, and it was a shock to see the place wrapped up in scaffolding... More 

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Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for posting a review following your birthday weekend visit to Oxford. I was pleased to learn of your comments regarding the front of house staff and indeed time in the Morse Bar. I know the team will be most motivated by your comments. We have a very extensive cocktail list in our Morse Bar and it is the... More 

London, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The only thing 5 star about this hotel is the location. We stayed in a deluxe room in the annex. The bed was a normal double size, not a Queen or King size, as we expected with this price range. No duvets but thin sheets with some 'type of blanket'. No shaving mirror. The safe was located in a cupboard... More 

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Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you taking the time to post a review. I am sorry you were disappointed with your visit to us. At the hotel we offer 40 executive bedrooms in our Worcester Wing of the hotel. These are more contemporary in style and offer spacious bedrooms with larger bathrooms with separate showers and bathtubs. We do have king size beds at... More 

East Aurora, New York
Level Contributor
5 reviews
2 of 5 stars Reviewed 1 week ago

Stayed at the Randolph on June 17 with my partner and another couple in Rooms 213 and 214. I knew that the Randolph was expensive but it was our last night with the other couple and we felt a little luxury was in order. Upon arrival, I was told that overnight parking would cost £28. I felt that this was... More 

Was this review helpful? Yes 1
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for taking the time and trouble to post a review. I am sorry you were disappointed with the service during your stay. I shall be discussing your review at length with the team. Car parking in the city is limited and we have always charged for this service. The council car park charges £30.00 for 24 hours and... More 

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