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Holiday Inn Express Nottingham City Centre

7 Chapel Bar | Maid Marian Way, Nottingham NG1 6JS, England
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Holiday Inn Express Nottingham City Centre
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Holiday Inn Express Nottingham City Centre
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427 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Newark
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here in Feb 2014 The room was small but clean and in a good location to the restaurant we were dining in. The staff were friendly and helpful and the room was well prised. The breakfast was included which was handy seeing as it was a work day. Would stay here again if I was... More 

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Glasgow, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Arrived no signage outside. Was told at reception that this being sold to Premier Inn but at the moment is between owners so they can't call it anything but an Unbranded hotel. No bar facilities. No food. Breakfast is a box with granola, water, shortbread and raisins. No heating in the rooms. Was told that the heating was not on... More 

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Lincoln, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

No longer holiday in when we arrived took an hour to find as it's now premier inn, hotel is chaos , paid for breakfast given a box with granola in it , staff didn't know what was going on , shame on both holiday inn and premier in for this shambles...... Room freezing so didn't slept would have complained there... More 

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Marseille, France
Contributor
17 reviews 17 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not clean, smelly. This hotel needs a full refurbishement. Nothing else. Just when leaving I learn from the staff that this hotel will become a Premier Inn very soon. This may explain why the management didn't maintain correctly this hotel.

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Athens, Greece
Top Contributor
111 reviews 111 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice, clean and comfortable hotel with free WiFi in the rooms. It is within walking distance of the main attraction, Nottingham Castle, and Market Square, which is full of shops and restaurants. Even though it is aimed at the business traveller, however, it has no business centre and does not offer facilities for printing. I was unable to print my... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

We stayed here for one night on 21st Feb, the first room we were given smelt of stale smoke so I asked to be moved. The Receptionist moved us straight away but the second room was even worse than the first (though it smelt clean). We paid £80 for this room and it is probably worth about £50 at a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Nottingham City Centre, responded to this review

Dear Brammers21, Thank you for taking the time to review our property. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret that your stay was negatively impacted by the conditions of the room... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

While agreed that this is a Holiday inn 'express' and is expected to be but a 'value' place- but 'value' doesn't have to equate to being tacky, disorganized and inattentive staff- which is what this hotel had to offer during my stay. The room smelled of heavy smoking odour; the breakfast experience, which is usually the high point of any... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Nottingham City Centre, responded to this review

Dear Mg56967, We appreciate your feedback regarding our property. I am pleased you liked the location of our hotel. On the other hand, I'm sorry to see you received service that was less than satisfactory. We appreciate all guest feedback, and strive to provide excellent service to all of our guests. Once again, thank you for staying with us and... More 

1 review
1 of 5 stars Reviewed February 21, 2015

We booked the hotel as a belated valentines treat as we visit the one in Manchester quite often and enjoy it there and really wish we hadn't of bothered. We walked in on Friday afternoon at about 2.30 and was met with 'did you book today' explained no, a week or so ago (does that make a difference?!) then sign... More 

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Nottinghamshire, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

I am staying here currently as I am on a holiday and I love how it is centrally located. Great breakfast, Free Wi-Fi and it is clean. I would love to come and stay here and definitely going to recommend it to my friends and family.

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Southampton, United Kingdom
Top Contributor
181 reviews 181 reviews
58 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed February 11, 2015

I stayed here one night on business. The hotel was very cold, and the lift didn't work properly. The staff were very nice, but I imagine this is an older property from the chain, and is showing it's age a bit. Good location, parking a five minute walk away, euro parking gets a discount from the hotel

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IHGCare, Guest Relations Manager at Holiday Inn Express Nottingham City Centre, responded to this review

Dear Mattzzzz76, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the heating and the elevator during your stay. We will address these concerns. I assure you that the feedback of... More 

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