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Premier Apartments Serviced Apartments


Hotel class 4.0 of 5
Ice House | Belward Street, Nottingham NG1 1JZ, England
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Reviews you can trust

76% Recommend
3.0 of 5 stars 26 reviews
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By trip type
All (26)
[ Date ] [ Rating ]
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3 of 5 stars
Kes_Jules_Jaik_Leo   86 contributions
UK
Sep 7, 2009 | Trip type: Couples

My wife and I booked a one bedroom apartment as an anniversary weekend away. Booking on-line was easy but emails requesting parking information and check-in times (not specified on the website) were ignored. When when I rang they said they would call back and didn't. Only when they called me the day before to confirm the booking (and the knew... more

Management response from
Flori Carp, General Manager

Thank you for your feedback regarding your visit. I would like to apologise for the customer service issues encountered so far during your stay. We try our best to sort out the lift problems and we hope we will not have this problem on your next stay.

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1 of 5 stars
lawyergirlMiddlesex   3 contributions
middlesex
Aug 31, 2009 | Trip type: Family
1/2 found this review helpful

My husband, two children and I just got back from a 4 night stay at these apartments and I would have to say they have to be the worst that we have ever stayed at. I will make my review as detailed as possible so that it will ensure that you have the full picture before staying. We have stayed... more

Management response from
Flori Carp, General Manager

I should firstly like to apologise for the maintenance / cleanliness issues you encountered so far during your stay. We employ contract companies for these areas and I would like to thank you for taking the time to bring these matters to my attention so I can take action. As discussed on the phone, I will address these issues with...

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2 of 5 stars
ColumbianScooter   10 contributions
Poole
Aug 1, 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

I stay in many service apartments all over the UK. This wasn’t the greatest. On my arrival, there were a large number of guests arriving and congregating in the lobby, but there didn’t seem to be anyone around in reception to process the new arrivals. When I did check in the receptionist was very helpful and she was the only... more

Management response from
Flori Carp, General Manager

Thank you for your feedback regarding your visit, we welcome both positive and negative feedback in order for us to continually improve as we aim to offer the best level of service possible. We obviously failed in a key area for your stay, namely the cleanliness. This is extremely disappointing and I am very sorry that we failed to meet...

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5 of 5 stars
kimberleyreece   2 contributions
Stevenage
Jul 27, 2009 | Trip type: Friends getaway

I recenetly stayed here with my boyfriend and 2 friends. We had picked Premier Apartments as we liked the idea of having our own flat to stay in as we were in Nottingham for the weekend. We thought it would give us a nice amount of space to get ready, have a few drinks all together, be able to cook... more

Management response from
Flori Carp, General Manager

Thank you for your feedback. We do apologise for the inconvenience caused by the lift and we assure you that the problem has been sorted. We hope to welcome you again in the future.

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3 of 5 stars
Draig_Coch   3 contributions
Cardiff
Jul 16, 2009 | Trip type: Friends getaway
1/1 found this review helpful

Stayed here last April and was a bit disappointed. I’d stayed in a similar place in Nottingham the year before so was under no misconceptions as to what to expect, and even had the surprise of a penthouse apartment, but the place was let down by the need for repair. Nothing drastic (a broken missing cupboard door, TV that only... more

Management response from
Flori Carp, General Manager

Thank you for your feedback. We try to improve our standards to offer the best level of service possible. I will pass your comment to the relevant department to make sure that your next stay with us will be memorable.

Very good
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4 of 5 stars
yellowmoon999   1 contribution
London
Jun 29, 2009 | Trip type: Family
1/1 found this review helpful

We stayed at Premier Apartments, Nottingham for one night in June. We were attending a show at Trent FM Arena, and the location of the apartments was absolutely perfect. They are literally next door to the venue, with the view from our window overlooking the front concourse. The apartment was spacious, clean and well-equipped, with everything you could need for... more

Management response from
Flori Carp, General Manager

Thank you for your feedback. We do apologise for all inconveniences caused during your stay and we hope to welcome you again in the future.

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4 of 5 stars
Desertblossom   11 contributions
Saudi Arabia
Apr 29, 2009 | Trip type: Family
1/1 found this review helpful

I spent two nights in April 2009 in apartment number 11. This is a two bedroom apartment, with one full bathroom and an ensuite. The apartment is at the front, overlooking a busy road. I had booked a welcome pack of basic groceries which cost fifteen pounds. This consisted of a pint of milk, a carton of apple juice (not... more

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5 of 5 stars
mdaws   2 contributions
Greater Manchester
Dec 22, 2008 | Trip type: Couples
0/1 found this review helpful

Our three days in Nottingham were a complete pleasure due to this apartment. It is significantly cheaper than a decent hotel and is right in the city centre. The apartments really are luxurious and the staff were very friendly. The apartment also had secure parking and overall was a bargain. I have specifically come online to share my experiences because... more

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4 of 5 stars
Worldofweasels   5 contributions
The North
Jul 29, 2008 | Trip type: Couples
1/1 found this review helpful

Got a very good price for a 1 bedroomed apartment for 2 nights and was pleasantly surprised by how large it was. A very well equipped kitchen, large living/dining area and good sized bedroom and bathroom. We were on the interior of the building and had an uninspiring view of a courtyard with litter and broken glass but this didn't... more

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4 of 5 stars
delighted-client   9 contributions
England
Dec 17, 2007 | Trip type: Friends getaway
1/1 found this review helpful

We went away as two couples so needed to have time together to chat and catch up. The two double bedroomed apartment with one on-suite bathroom and another bathroom was the ideal solution. The on-site manager was extremely helpful and friendly both with booking and actually whilst we were there. The location was ideal as we were booked in at... more

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Premier Apartments Serviced Apartments Address

Ice House | Belward Street, Nottingham NG1 1JZ, England