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St James Hotel

Certificate of Excellence
Hotel website
Rutland Street, Nottingham NG1 6EB, England (Formerly Rutland Square Hotel)
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284 Reviews from our TripAdvisor Community

Traveler rating
    132
    99
    40
    10
    3
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30
104
18
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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  • All months
    (284)
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    (116)
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    (43)
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    (68)
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    (57)
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Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed yesterday NEW

Stayed here for one night with my daughter. Lovely hotel, nice welcome, free complementary drink which we had before we went out in the evening. We were on the sixth floor and it was very quiet at night. It's location is good for the city, about 10 minute walk. Had our breakfast at Ned Ludd pub nearby, good meal and... More 

Was this review helpful? Yes
Leicester, UK
Top Contributor
94 reviews 94 reviews
40 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had the pleasure of staying here last night with my wife. Very well located, close to the Castle and a stones throw from Nottingham centre and great restaurants - World Service & Harts. Check in and service was fantastic and room was brilliant. My wife thought it was one of the best hotel beds we have slept in. Bar was... More 

Was this review helpful? Yes
Chris H, Manager at St James Hotel, responded to this review

Dear guest Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are very much appreciated. I was thrilled to read your feedback in relation to your stay, especially noting the fantastic service and brilliant room. We have worked very hard to create an individually styled hotel, so as... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If your going to Nottingham don't look any further than the boutique st James hotel executive rooms, staff are very friendly & helpful, rooms are so comfy with, your own robes slippers, proper power shower sofa area, stereo with USB connection flat screen TV, bar 6 is a lovely meeting place or just good to kickstart your night in Nottingham,... More 

Was this review helpful? Yes
Chris H, Manager at St James Hotel, responded to this review

Dear guest Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are very much appreciated. I was thrilled to read your comments in relation to your Executive accommodation, offering you all the little added extras that you mention. It was also nice to learn that you found my... More 

Brisbane
2 reviews
3 of 5 stars Reviewed 1 week ago

My son and I recently stayed at the St. James Hotel, Nottingham, for one night, whilst on holiday from Australia. On arrival, the foyer looks very modern and quite exclusive. Our room was quite small but adequate for one night. However, the constant noise from the lift was annoying, and my bed which was closest to the window was draughty... More 

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Chris H, Manager at St James Hotel, responded to this review

Dear guest Thank you for taking the time to review your stay with us, your comments are very much appreciated. I was sorry to learn that your accommodation and facilities in your en suite bathroom did not meet with your expectations. I can assure you that the issues you have raised in relation to your accommodation have been looked into... More 

Newbury, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Three minutes from Nottingham Castle and museum. & minutes from the town centrer. Very friendly, helpful staff. Parking and breakfast at extra cost. All facilities very clean, en suite bathroom, with bath and shower.

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Chris H, Manager at St James Hotel, responded to this review

Dear Terry Thank you for taking the time to review your recent stay with us here at the St James Hotel, your feedback is greatly received. It was very nice to read that the facilities at the hotel clearly met with your expectations, especially noting your very clean accommodation. It was also great to learn that you found my team... More 

Brighton and Hove, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Having not visited Nottingham before, and it being a special occasion, I did not want to stay in any of the normal standard brands, but wanted something different. St James Hotel delivered. Clearly recently refurbished, the Penthouse was HUGE and beautiful, just like the pictures - complete with piano! Careful to note it sleeps 2 (1 bedroom). Massive L shaped... More 

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Chris H, Manager at St James Hotel, responded to this review

Dear guest Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are very much appreciated. I was thrilled to read that you refer to your stay in our Penthouse as a "Delight". As you may appreciate we have worked hard to create a unique boutique hotel, so it... More 

Cheltenham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was a nice surprise. Having stayed in many Nottingham city hotels, it was great to find something of good quality, and a little bit different. Check in was smooth, rooms were not large but very well appointed with a large bath/shower room. There was a great bar area - open late! and the breakfast was fresh and nice.... More 

Was this review helpful? Yes 1
Chris H, Manager at St James Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are greatly received. It was lovely to read that you found the hotel to be a nice surprise and a little bit different. We have worked tirelessly to create and individual boutique hotel, so as you can... More 

Nottingham, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

After spending an evening at your hotel for a night in Nottingham I thought it would be beneficial for feedback. I had booked a twin classic room, on arrival we were given a twin standard room that was located next to the lift on the second floor which was extremely noisy, before going out for the evening we did report... More 

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Chris H, Manager at St James Hotel, responded to this review

Dear Jo Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are very much appreciated. I was of course frustrated to learn that your stay with us was disappointing. You have stated that you booked a classic twin room, however on arrival were allocated a standard twin room.... More 

Lincoln
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel two or three times previously, but this is the first time under the new management, it now has it's own parking area, adjacent to the hotel, for which there is a £8 charge which is to be expected in a hotel in a city center. The reception lounge / bar area is modern with... More 

Was this review helpful? Yes
Chris H, Manager at St James Hotel, responded to this review

Dear guest Thanks so much for taking the time to review your recent stay with us, your feedback is very much appreciated. It was nice to read that you enjoyed your stay with us. I was however sorry to learn that you thought your accommodation was on the small side. Dependant on the room type some of our classic doubles... More 

Lincoln, United Kingdom
Top Contributor
80 reviews 80 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night at this almost town centre location. The staff are almost all non English as far as I could tell, but all speak good English. Reception is welcoming but.....once you get in the lift to your room you are almost inside a space ship. The whole décor of corridors and rooms is grey/silver. This makes for a... More 

Was this review helpful? Yes
Chris H, Manager at St James Hotel, responded to this review

Dear Christine Thank you for taking the time to review your stay with us here at the St James Hotel, your comments are greatly received. I was sorry to read that your accommodation did not meet with your expectations. Room 516 is one of our classic double rooms. Due to the original purpose and layout of the hotel some of... More 

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