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St James Hotel

Certificate of Excellence
Hotel website
Rutland Street, Nottingham NG1 6EB, England (Formerly Rutland Square Hotel)
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301 Reviews from our TripAdvisor Community

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Traveler rating
    138
    105
    42
    11
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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    (57)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Visited Nottingham to see Mrs Browns Boys as a gift given to myself and husband, decided to stay over but hotels were very busy and limited. Decided upon St James hotel which was a fantastic choice, the room was beautiful and extremely roomy, staff were very polite and no trouble to help. Only disappointment was the breakfast we paid £8... More 

Was this review helpful? Yes
West Midlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for one night , whilst on business. The hotel has a great central location, right by the castle . It has a lovely boutique feel and the staff were very friendly and helpful. The room was spacious and well equipped with luxury touches in the room and bathroom. The breakfast was very good, plenty of variety and... More 

Was this review helpful? Yes 1
Mansfield, United Kingdom
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Fabulous hotel, great location just at side of Nottingham castle short walk to the famous ye olde trip to Jerusalem pub. The hotel inside clean elegant quirky designed lift and corridors. Bar area friendly inviting plenty of places to sit and enjoy a drink. Reception staff and staff at bar friendly polite helpful. Breakfast great selection of cooked and continental... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Lovely hotel, found bar staff more concerned with their mobile phones than customers. Ordered food ( beef lasagna) came with lovely home-made garlic bread with the choice to add cheese (cheesey garlic bread) look lovely and tasted lovely. Fast service no complaints

Was this review helpful? Yes 3
Louth, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lovely looking hotel as soon as you arrive and as you enter the lobby. Very helpful staff. Very clean. Comfy bed. Good shower. Not an air conditioned room but had a fan, I believe there are rooms with air conditioning. Didn't eat so can't comment. Nice bar area to relax. Good location. Had a problem with the door to our... More 

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Nottingham, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for two nights. One night with my mum in a twin room. One night with my husband in the bridal suite. The twin room was lovely although we found it a little bit dark. And the shower was slightly tricky. The bridal suite which we were allowed to move to early after breakfast to allow me extra... More 

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Chris H, Manager at St James Hotel, responded to this review

Dear Sarah Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are very much appreciated. I was thrilled to read the you enjoyed your pre wedding day stay with us. I have noted the minor issues you raise regarding the shower in your twin room. This have now... More 

Chelmsford, United Kingdom
Level Contributor
250 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Up until today, the hotel had being doing reasonably well. Helpful staff, decent breakfasts and the like. Shame there is no air conditioning in the rooms - bit of a problem on the warmest July day on record but I can live with that. Also a shame that there is no decaf coffee available for the coffee maker thoughtfully provided... More 

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Chris D, Director of Sales at St James Hotel, responded to this review

Dear Paul Thank you for taking the time to leave your comments and please accept my apology for the issue regarding the lifts in the hotel. Unfortunately this was beyond our control but I am pleased to advise that lift 2 is now fully functional. It is possible we have run out of stock of the decaf coffee pods so... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I LOVED this hotel! It was right in the centre of where we needed to be, the staff were lovely and had a laugh with us, even offering free cake samples on arrival! The room was gorgeous with a huge bed, a massive bath and lovely hotel smellies :) The hotel bar was good, lovely seating with books all around... More 

Was this review helpful? Yes
Chris H, Manager at St James Hotel, responded to this review

Dear guest Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are very much appreciated. I was thrilled to read that your stay with us exceeded your expectations, offering you a gorgeous room with a huge bed and lovely hotel smellies in the bathroom. It was also great... More 

Springfield, Missouri
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My husband and I had one night at this hotel as we were passing through. The price was good and the location was nice. The lobby was very nice, but the elevator and hallways were dark and a bit unnerving. The rooms were fairly large with decent accommodations. The safe was not working properly and the you lady that came... More 

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Chris H, Manager at St James Hotel, responded to this review

Dear Kim Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are very much appreciated. I was sorry to read of the issues that you and your husband experienced during your overnight stay with us. The hotel is conveniently located on the edge of a very busy city... More 

Sydney
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Spent 1 night here for work. The room was seriously TINY (501).Fixtures and fittings super basic. The corridors and lifts are decorated in very dark colours so the place feels oppressive and dingy. Smallest TV I have ever seen in a hotel. There is minimal surface space in both the bathroom and bedroom to put anything. The shower curtain smelt... More 

Was this review helpful? Yes
Chris H, Manager at St James Hotel, responded to this review

Dear guest Thank you for taking the time to review your recent stay with us here at the St James Hotel, your comments are greatly received. I was frustrated to read that your stay with us failed to meet with your expectations. Your comments regarding your accommodation have been taken on board and have been investigated. We have worked hard... More 

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