Stayed over for 1 night for a wedding we were attending in the same hotel. From the outside the place looks first class but the rooms are a little shabby and the cleaning left a bit to be desired (we found a chip from a previous guest's meal poking out from under the bedside cabinet). The rooms are a good... More

Really lovely hotel - pleasant and not noisy even at Xmas. Superb breakfasts and rooms were a decent size and internet connection was good. Pleasant bathrooms - the only problem we had was that we were there invery cold weather & the heating broke down or was turned off during the day-time. However, a very nice manageress sorted this out... More

Stayed here for two nights and it's a tired and dated hotel. Was probably above Travelodge level when it opened many years ago but doubt much has been done since. The bathroom had mould, the TV hardly worked and it's very very noisy. It's also a long way from the town centre (£10 in a cab) so has little going... More

i stayed at this hotel in january 2012 booking it as it was close to work. The bedroom was dated and shabby and freezing and i couldnt get the heater to work. I was in a twin so doubled up duvets! The room also smelt of stale cigarette smoke. I was woken at 6am by the maids chatting loudly outside... More

I stayed her for one night with a few friends for my birthday, i had endless amount of problems with this hotel, firstly i had problems with paying on arrival after they had told me when i booked online it would come out my bank straight away but when i got there it hadnt and i had to pay there... More

We stayed here for 2 nights 27th-29th April. Check in took a while as there was only one person at reception who seemed to be dealing with a complaint which took some time. Check in was efficient but receptionist not paricularly welcoming, not much of a smile, no "enjoy your stay with us". Perhaps she was still thinking of the... More

We only stayed here for one night but it was a great place to stay and I would certainly stay there again. The room was great with a good sized bed, two chairs,table and comfortable sofa all in all a well sized room. Plenty of draws and wardrobe space. The bathroom again was well sized with a double sink very... More

I've heard that the Hilton are buying this place? It really could do with something... It's a great hotel... in it's time. It''s just that 'it's time' has long since passed. It looks old, feels old... and smells old. Staff are sketchy! Receptionists are hit and miss... The barstaff are lovely though! Food - in the morning... poor! Avoid the... More

We recently attended an afternoon tea following the funeral of a dear member of our family. The Gateway hosted this tea; the family were greeted on arrival by Wendy who gave her condolences for the families sad loss. She then directed everyone to a private room which had been sensitively laid out for the guests. The refreshments were of a... More