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Hotel class 4.0 of 5
29 - 31 High Pavement, Nottingham NG1 1HE, England
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Reviews you can trust

63% Recommend
3.5 of 5 stars 86 reviews
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By trip type
All (86)
[ Date ] [ Rating ]
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5 of 5 stars
bridetobe12   1 contribution
nottingham
Nov 24, 2009 New

I live in Nottingham and was looking for a classy place to have afternoon tea to start off my 'Hen Do'. Having passed the lace market hotel a number of times, I knew it was one of the more sophisticated 'boutique' hotels in Nottingham, and emailed them asking what they could offer for 15 people for afternoon tea. I was... more

Management response from
Chris Butler, Reservations Manager

Thank you so much for your positive review and for taking the time out to write it. I am delighted to hear that you and your guests enjoyed your pre-wedding celebrations with us at Lace Market Hotel. You are most welcome with regards to the help we gave you in planning this special event, it really was a pleasure to...

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3 of 5 stars
Alexander028   2 contributions
London
Nov 13, 2009 | Trip type: Business, Solo travel

I travel a lot: world and Uk. This is the only hotel where a swipe of your credit card is "compulsory" - I knew I would never be eating there, because of my business plans, but that is the rule. But the hotel is fine - and the dinner menu looks classy. My room 17 was very small and cramped,... more

Management response from
Chris Butler, Reservations Manager

Mr. Alexander, thank you very much for taking the time to write a review. I am sorry you found our single rooms too small for your needs. Our single rooms are indeed small rooms and we advertise them as such on our website as we do not wish to mislead our guests. However they are our most popular room type...

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4 of 5 stars
bethesdaGeneva   1 contribution
geneva
Nov 7, 2009 | Trip type: Business, Solo travel

I've just had my second stay in this hotel. The surprising amount of negative comment about it on Trip Advisor prompts my first review on the internet. What I get from the Lace Market Hotel are quiet well-appointed rooms, beds that give a very comfortable night's sleep, and a good quality breakfast served with charm. more

Management response from
Chris Butler, Reservations Manager

Thank you so much for your positive review. I am delighted to hear you enjoyed your stay with us. Like yourself I am also very surprised by the negative comments due to the phenomenal amount of positive feedback we receive directly from guests during their stay with us. Once again, thank you very much for your your review and I...

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1 of 5 stars
GodalmingDorrie   2 contributions
Godalming
Nov 6, 2009 | Trip type: Couples

It's a long time (longer ago that the dates available on Trip Advisor go) since we stayed at the Lace Market, after which we vowed never to set foot in the place again. I spent the night before my wedding there, and we stayed on for our wedding night. It was like Fawlty Towers with smart decor - although in... more

Management response from
Chris Butler, Reservations Manager

Thank you very much for your review. May I firstly apologise for our failings in being able ensure your stay with us was one to remember (for all the right reasons) on your special occasion. Unfortunately on the few occasions we do not meet our usual high standards we welcome feedback as and when any problems occur. It is unfortunate...

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1 of 5 stars
peaches032   6 contributions
Berkshire
Oct 25, 2009 | Trip type: Couples
1/1 found this review helpful

So, we checked in, only to told our room wasn't ready, but we could leave our luggage in the 'open to all' lobby area! No way! We insisted on a room and did get one. The room - Good size, no way of controlling heating, soft king size bed, made up of 2 single beds! Redeeming features - Aveda toiletries... more

Management response from
Chris Butler, Reservations Manager

Good afternoon, Guaranteed check in time is 2pm. We will always endeavour to do our best to check our guests in earlier than the 2pm check in time if rooms are available. Failing this we are more than happy to look after all of our guests luggage by having it locked away ready for their 2pm check in. Please do...

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3 of 5 stars
Wabamik   31 contributions
London
Oct 23, 2009 | Trip type: Business
1/1 found this review helpful

Nottingham is my home town so when colleagues suggested meeting at this hotel which I had heard good things about I was very pleased. The location in the restored lace market area, next to St Mary's Church and opposite the old county hall, is excellent but inside the buiding is a warren of stairs and old houses linked rather inconveniently... more

Management response from
Chris Butler, Reservations Manager

Good Afternoon, I am so sorry to hear you were unable to enjoy your time at Lace Market Hotel as much as you had hoped. Thank you very much for your comments. We welcome all guest feedback ( positive and negative ) so we can look to see if we are failing in anyway and improve on any failings accordingly....

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4 of 5 stars
fuzzyfelt   23 contributions
York, UK
Oct 18, 2009 | Trip type: Couples
0/1 found this review helpful

I've stayed at the Lace Market before in one of the bigger rooms and had a lovely stay although the lack of air conditioning at the time scored it down. This time we went with one of the smaller room at the front of the hotel again and was happy to see that they've fitted air con so I hope... more

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3 of 5 stars
andrea_goh   3 contributions
Singapore
Sep 21, 2009 | Trip type: Family
0/1 found this review helpful

Great hotel, I was there with my parents and my boyfriend, my parents took the superior room while my boyfriend and I took the double room. The design and furnishing of the rooms are really nice... except my room was a little dark, nonetheless it was really cosy. I was in Nottingham for a student exchange programme with University of... more

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2 of 5 stars
Wurger   3 contributions
Sydney
Sep 10, 2009 | Trip type: Couples
1/1 found this review helpful

The management of this hotel (in the hotel blurb) pride themselves on service and providing an experience for guests beyond their expectations. Unfortunately, we were underwhelmed with a relatively small room, bed so short our feet hung over the edge, less than clean bathroom, bathroom extractor fan running all night with no off switch, window ready to fall out of... more

Management response from
Chris Butler, Reservations Manager

Good Afternoon, Thank you very much for your review. I am very disappointed to hear your stay with us was not as enjoyable as I would have expected. All of our standard double rooms come with Queen beds and our King rooms, Superior rooms and Studio rooms all come with King beds. Both our Queen and King bedded doubles are...

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5 of 5 stars
KingswinfordBobble   3 contributions
kingswinford
Sep 7, 2009 | Trip type: Couples

just spent lovely weekend in nottngham although at first sight the inside of the hotel seems dark it soon grew on us, it is in a great location just close enough to the city, the room was very quiet, and was good value for money as we had dinner bed and breakfast for a very good price. we will certainley... more

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Lace Market Hotel Also Known As

  • Hotel Lace Market
  • Lace Market Nottingham
Address: 29 - 31 High Pavement, Nottingham NG1 1HE, England