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Holiday Inn Northampton West M1, Jct16

3.0 of 5 High Street, Flore, Northamptonshire, Northampton NN7 4LP, England
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Holiday Inn Northampton West M1, Jct16
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Holiday Inn Northampton West M1, Jct16
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160 reviews from our community

Traveler rating
    21
    35
    50
    33
    21
See reviews for
37
26
12
57
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Daventry, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

A meal had been organised for members of our Metal Detecting Group at The Holiday Inn, Flore. The room had been set up beautifully with crackers and hats on the tables. The food was plentiful and very tasty. It was an outstanding evening. Well done to Claire, Ty and Kim for making the evening such a success. We will definitely... More 

Was this review helpful? Yes
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Denise, Thank you for your review. We really appreciate your comments and are happy that you and your club members all enjoyed yourselves. I will pass on your comments to Claire, Ty & Kim who will be delighted to hear your feedback. Kind regards, Customer Service Manager More 

Daventry, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The club enjoyed a good evening, with staff Claire and Ty (and colleagues) making the experience a laid back, trouble free event. The dining room was well set out and the meal delivered in a prompt, professional manner. We also felt that we had good value for money. We shall be returning!

Was this review helpful? Yes
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear David, Thank you for your feedback about your club meal. I am happy you enjoyed the dining room set up and the food on the evening. Your comments will be shared with the rest of the team and we look forward to seeing you all again soon. Kind regards, Customer Service Manager More 

Milton Keynes, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our club held its annual meal at the Northampton West Holiday Inn on Friday 16th January. Superb arrangements with excellent communication with events organiser Claire, ensured a meal to remember. 20 club members, enjoyed a delightful and well presented 3 course meal, with coffee/tea to finish. The attention to detail by Kim, the house manager, with regards to the invoice... More 

Was this review helpful? Yes
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Taffman, Thank you for your kind review. Myself and the rest of the team are extremely pleased that your annual meal met all your expectations. I will ensure all your positive feedback is passed on to Claire, Ty & Kim. We look forward to seeing you again in 2016! Kind regards, Customer Services Manager More 

Oxfordshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Organised 2 days prior to New Year we were able to hold an impromptu event for 55+ adults/children. Huge thank you to Claire the Events Manager for working with my crazy idea and giving us fantastic rates on accommodation and room so that we could make it affordable and comfortable as well as host an amazing event. Everyone who attended... More 

Was this review helpful? Yes
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Lindsey, Thank you for your kind comments regarding your recent new year’s party. We were so glad that you, your family and friends could celebrate the New Year with us in style. I will be sure to pass on your feedback to Claire and we look forward to seeing you all again soon. Kind regards, Customer Service Manager More 

Bolton
1 review
4 of 5 stars Reviewed 3 weeks ago

Arrived at midnight as a result of Days Inn at Watford Gap turning me away. Days Inn claimed that the system had been making bookings when the place was full (on 4 January!). Days Inn didn't provide me with any other options do I found my way to the Holiday Inn. I was warmly received and the guy on reception... More 

Was this review helpful? Yes
Social Media M, Front Office Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Incemoss Thank you for taking the time to share your experience with Holiday Inn Northampton West, I was delighted to hear you had such a good experience with us and that we could help you out. We look forward to welcoming you back to Holiday Inn. Anna More 

milton keynes
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed December 22, 2014

Prior to arriving I called and paid for my room as there were 16 of us staying in readiness for my brothers wedding. On checking in they asked for a card swipe I told them I had paid already which got a reply of no you didn't. Some 15 minutes later and after showing them my bank statement they found... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear swedishchefcook, Thank you for taking the time to convey your comments regarding your recent experience with us. It is good to know that you appreciate the room you received and efforts of our hotel staff. However, please accept our sincere apologies for falling short of your expectations specifically with the the quality of food that was served during your... More 

Leeds, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 17, 2014 via mobile

Stayed here recently and paid 130 pounds for the privilege. Room was ok. Bed was comfortable. Bathroom could have done with a clean as there was mould on the wall. Food was very poor. Look to eat elsewhere if you stay here. Service was very slow (30 minutes). Not the fault of the 'single' barman though. He was literally running... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear dcollier, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy that you found our room and bed accommodating. However, I am very sorry that your stay was negatively affected by the level of service and the food selection. The feedback we receive from our valued guests, like you,... More 

kent
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 28, 2014

Very convenient from the M1. Looks good from the front entrance, rooms are a good size but very tired. Chipped tiles in the bathroom, bit grimey & taps only just run into the basin. We were only here for one night as a group booking. Mix up with reception staff on a pre-ordered taxi collection which was followed up with... More 

Was this review helpful? Yes
Social Media M, Front Office Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Sue473 Thank you for your review. I apologise about the mix up with the taxi company and we have spoken with all parties involved to ensure this does not happen again. I hope you enjoyed the wine we put in your room. The new owners of the hotel have a full refurbishment planned for 2015 which will improve the... More 

Preston, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed November 19, 2014

Stayed for one night on my journey from the North West to London with the wife and 4 year old twins. Although a little dated the room was a generous size with 2 double beds. Cheap and cheerful with very little noise through the night. The staff were polite and very helpful. We probably wouldn't stay over the cold nights... More 

Was this review helpful? Yes
Social Media M, Front Office Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear HDes2014 Thank you for your review, we welcome all feedback as it continuously helps us to improve guest experiences. I was pleased you found our staff polite and helpful. We did have an issue with the heating for a very short time which has now been fixed and I'm pleased to say the new owners of the hotel do... More 

lawsonrob
Contributor
15 reviews 15 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 13, 2014

This hotel looks great from the front thank to the new Holiday Inn branding, but it's all downhill from there. The best thing about it is the staff, who were all very friendly and helpful, although it did seem that there maybe weren't enough of them at times. Our welcome at reception was fine and it's all very nice, if... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear lawsonrob, Thank you for taking the time to convey your comments regarding your recent experience with us. I appreciate the positive remarks on our helpful staff. However, please accept our sincere apologies for falling short of your expectations specifically with the condition of the bathroom facility and food standards received. Kindly be assured that we treat this matter seriously... More 

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Additional Information about Holiday Inn Northampton West M1, Jct16

Address: High Street, Flore, Northamptonshire, Northampton NN7 4LP, England
Phone Number:
Location: United Kingdom > England > Northamptonshire > Northampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Northampton West M1, Jct16 3*
Number of rooms: 53
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Also Known As:
Holiday Inn Northampton West Hotel Northampton
Northampton Holiday Inn

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