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Holiday Inn Northampton West M1, Jct16

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High Street, Flore, Northamptonshire, Northampton NN7 4LP, England
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1 room 1 guest
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Holiday Inn Northampton West M1, Jct16
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189 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
  • All months
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    (51)
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London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff at this hotel were amazing. I think Jesse was the receptionists name but all staff we dealt with went the extra mile to make our stay excellent. We were walking from London to Birmingham via the grand union canal and this was our 3rd stop. Jesse and the chef helped us to our rooms with our luggage and... More 

Was this review helpful? Yes
Social Media M, Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are also going to be having a refurbishment later in the year and we hope you will visit us again. Sincerely, Seb W Operations Manager More 

Chippenham, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

A good holiday inn with a rural location, off the M1 and close to the A5. Rooms to the usual good standard, breakfast good but ate dinner out at one of the nearby country pubs so cant rate the restaurant. Pleasant relaxing atmosphere which probably owes much to its location,

Was this review helpful? Yes
Social Media M, Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Seb W Operations Manager More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel ok to get your head down. All nice and clean. Some of the staff really nice, some give the impression don't want to be there but are pleasant enough. Nice little gym but very basic and no frills like the hotel itself. Food/ bar menu/ restaurant, I wondered why I saw people bringing pizzas etc in from local take... More 

Was this review helpful? Yes
Social Media M, Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Seb... More 

Travelers are raving about these Northampton hotels

Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff here are great and I couldn't praise them enough. The rooms do need a bit of a refurb but you get what you pay for! They rooms were clean and spacious so I can't complain! The one thing that got me, is that there is no vegetarian option at breakfast. I can understand not having them out on... More 

Was this review helpful? Yes
Social Media M, Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear 02peterh, Thank you for your review. We have taken on board your comments to improve our offering in the future. We do hope that we have the opportunity to welcome you back in the future. Seb W Operations Manager More 

Chatham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at this very nice low priced hotel for one night to attend a wedding at a nearby venue. The staff were very welcoming and helpful. Our room was very nice and very comfortable. Guests have free wi-fi access. The restaurant was very nice and I was extremely pleased to note that they had gluten free bread available. The... More 

Was this review helpful? Yes 1
Social Media M, Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Greater London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 21, 2015

I stayed here when I had a wedding near by. It was a little dated but was okay for a 1 night stay. The bed was very comfy and the room and bathroom were very clean. The only issues I had was that I could only find one plug socket to use which didn't have lights or the tv plugged... More 

Was this review helpful? Yes
Social Media M, Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will of course take into consideration the use of the plug sockets in the room when we start the refurbishment process later in the year.... More 

Cork
Level Contributor
73 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 20, 2015

You get the feeling this place is tired and in need of a make over. Reception staff were friendly and so was the bar staff and breakfast servers. Took barman's recommendation on a limited menu and it was only fair. the place was very quiet for a Monday night. Room was comfortable and clean and no noise to speak off.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Iris-eyes, Thank you for your stay and for posting a review on TripAdvisor. We are glad to hear that your overall stay was to your satisfaction. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect. Again, thank you for the three... More 

1 review
1 of 5 stars Reviewed July 17, 2015

Terrible, poorly designed twin single room lamp shade above your head. kept banging head on light shade every morning. Food was disgusting all my colleagues agreed , stayed for the week on a college course via work and we had to eat out every night as the food was not edible, when we complained the staff were ignorant and rude... More 

Was this review helpful? Yes
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Reece, Thank you for your feedbac and we do apologise about the issues experienced. We have taken up all your problems with your teacher at college in an attempt to resolve these problems moving forward. Kindest regards, Customer Service Manager More 

Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed July 16, 2015

I stay in lots of Holiday Inns, this one is more like a poor Express. Limited facilities, very limited bar/restaurant choices. My room was not very clean, some marks in toilet from previous guest, sink plug filthy, black mould around the bath. Guy behind the bar was great however and they actually had firm and soft pillows! If you can... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Davejmail, Thank you so much for your review of our hotel. I am pleased to note your positive feedback about our staff at the bar as well as the pillow choices. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.... More 

Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 14, 2015

i have stayed here for business a couple of times now and its ok. The last time we had an issue with the hot water that could not be fixed but they sorted something for me and i was pleased. The hotel can be a little quiet so getting dinner and breakfast can be slow strangely but staff have always... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Srobin26, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the pleasant service received from our staff. However, we are truly sorry if your stay was not 100% satisfactory... More 

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