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Holiday Inn Northampton West M1, Jct16

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High Street, Flore, Northamptonshire, Northampton NN7 4LP, England
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Holiday Inn Northampton West M1, Jct16
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Holiday Inn Northampton West M1, Jct16
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166 reviews from our community

Traveler rating
    22
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    53
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    21
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37
28
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lytham St Anne's, United Kingdom
Top Contributor
112 reviews 112 reviews
32 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Oh dear. I checked out of the other holiday inn in Northampton hoping this one would be better. Infact it's stuck in the 80s just like the other one. I had a chat to the guy on reception and apparently both hotels used to be owned by the same company until recently. That explains it then. On a positive note... More 

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London, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed for only one night for a friend's wedding. We were given our keys and discovered that our room had a builder in it, no bathroom floor and it stank like a toilet. We were given keys to another room to find that our friends were already in that room. We had a third time lucky situation. However, our... More 

Was this review helpful? Yes 2
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Thank you for your review of your recent stay with us. I sincerely apologise for the mistaken allocation of rooms once you were checked in. This is not acceptable and I have spoken to the necessary departments involved to ensure similar incidents are avoided moving forward. On a positive not I am happy you found our staff lovely as they... More 

London, United Kingdom
Top Contributor
103 reviews 103 reviews
24 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were pleasantly surprised by our stay at this small and rural Holiday Inn. We arrived about 8:00 p.m. and found the hotel to be very quiet with minimum staff, but when the receptionist was available (he was taking a booking by phone) we were warmly greeted and our upgrade request (we are platinum members) was honoured. Our room had... More 

Was this review helpful? Yes
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Diand11, Thank you for your review of our hotel. I am pleased to see that you had a good greeting and we could accommodate your upgrade request. I am glad you felt that all the staff you came across were warm and friendly as they do their best to make a special atmosphere for all of our guests. I... More 

Manchester
Top Contributor
57 reviews 57 reviews
17 hotel reviews
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed February 15, 2015

I stayed here due to being in a local meeting the next day and booked it as it was available, the prices are quite excessive for what you get and I feel the £120 per night B&B is not justified, its a basic hotel with basic amenities, even £75 B&B would be above average. However the rooms are very comfy... More 

Was this review helpful? Yes 4
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear John, Thank you for your review of our hotel. I am glad to see your positive comments about our rooms and I am happy that you were comfortable and had a peaceful nights sleep. I do apologise about the shortcomings in both quality and service you experienced when dining in our restaurant. This does not mirror our usual standards... More 

United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2015

I joined my partner on his annual xmas dinner with other members of their Metal Detecting Club 16th January. Staff Clare, Ty and Kim made us feel like VIP's, the food was great I loved it all, well presented, fresh and very tasty making this meal the best I have had so far in Daventry since we have been in... More 

Was this review helpful? Yes 1
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear KirbysMum, Thank you for your review. We are so pleased that you, along with all your other club members enjoyed your annual Christmas dinner so much. All your kind words have been passed on to Claire, Ty & Kim. We hope to see you all again soon. Kind regards, Customer Service Manager More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 5, 2015

Booked late due to business meeting through Holiday Inn app, and this was closest could get with availability to location wanted. Booking easy as always with the app, found easily and was checked in quickly efficiently and with good service. Reason for my review is state of the hotel v room rate, I do not feel in this day can... More 

Was this review helpful? Yes 1
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Andy, Thank you for your review. I apologise for the issues that you encountered during your time with us. I have passed on your comments regarding the cracked basin to our Maintenance Manager to look into. I am however, glad to see that you found our staff excellent. They always strive to leave a positive impact on every guest.... More 

Daventry, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

A meal had been organised for members of our Metal Detecting Group at The Holiday Inn, Flore. The room had been set up beautifully with crackers and hats on the tables. The food was plentiful and very tasty. It was an outstanding evening. Well done to Claire, Ty and Kim for making the evening such a success. We will definitely... More 

Was this review helpful? Yes 1
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Denise, Thank you for your review. We really appreciate your comments and are happy that you and your club members all enjoyed yourselves. I will pass on your comments to Claire, Ty & Kim who will be delighted to hear your feedback. Kind regards, Customer Service Manager More 

Daventry, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 17, 2015

The club enjoyed a good evening, with staff Claire and Ty (and colleagues) making the experience a laid back, trouble free event. The dining room was well set out and the meal delivered in a prompt, professional manner. We also felt that we had good value for money. We shall be returning!

Was this review helpful? Yes 1
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear David, Thank you for your feedback about your club meal. I am happy you enjoyed the dining room set up and the food on the evening. Your comments will be shared with the rest of the team and we look forward to seeing you all again soon. Kind regards, Customer Service Manager More 

Milton Keynes, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2015

Our club held its annual meal at the Northampton West Holiday Inn on Friday 16th January. Superb arrangements with excellent communication with events organiser Claire, ensured a meal to remember. 20 club members, enjoyed a delightful and well presented 3 course meal, with coffee/tea to finish. The attention to detail by Kim, the house manager, with regards to the invoice... More 

Was this review helpful? Yes
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Taffman, Thank you for your kind review. Myself and the rest of the team are extremely pleased that your annual meal met all your expectations. I will ensure all your positive feedback is passed on to Claire, Ty & Kim. We look forward to seeing you again in 2016! Kind regards, Customer Services Manager More 

Oxfordshire, United Kingdom
1 review
5 of 5 stars Reviewed January 6, 2015

Organised 2 days prior to New Year we were able to hold an impromptu event for 55+ adults/children. Huge thank you to Claire the Events Manager for working with my crazy idea and giving us fantastic rates on accommodation and room so that we could make it affordable and comfortable as well as host an amazing event. Everyone who attended... More 

Was this review helpful? Yes
Social Media M, Customer Service Manager at Holiday Inn Northampton West M1, Jct16, responded to this review

Dear Lindsey, Thank you for your kind comments regarding your recent new year’s party. We were so glad that you, your family and friends could celebrate the New Year with us in style. I will be sure to pass on your feedback to Claire and we look forward to seeing you all again soon. Kind regards, Customer Service Manager More 

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