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The Royal York Hotel

Station Road | Station Parade, York YO24 1AA, England
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2,100 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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lochgelly fife scotland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My problem with this hotel started right away when we discovered there would not be any dining facilities.It appears they can cater for conferences and weddings but not dinner for paying guests.There is also a lack of places to sit during their renovations. Our room was very nice I would say when it is finished it will be worth a... More 

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Glasgow, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Having stayed here due to the location for the railway and the railway museum. The rooms were recently decorated and I felt that the work was incomplete. The swimming pool was unclean and dirty and could have been better. The restaurant was clean and the staff very helpful and friendly. The selection of food on the menu was good and... More 

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TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for your review of The Royal York Hotel following your recent stay. It is fantastic that you chose the hotel for our excellent location adjacent to York Station and a short stroll from the National Railway Museum, and within walking distance of the many local visitor attractions in the city centre. Your comments are greatly appreciated... More 

Yeovil, United Kingdom
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel sold the rooms at two different rates, this meant the price was astronomical for what it was, we only stayed for two nights, after they quoted prices at the cheaper friday rates. The rooms were pokey and small for "superior doubles". The location and the staff were the only redeeming features or this would be 1/2 stars. Currently... More 

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TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for your review following your stay at the hotel. It is great that you found our location adjacent to York Station and a short stroll from the cithy centre ideal for your visit and I am delighted to read that your stay was enhanced by the service you received from all our colleagues. Our rates are... More 

Genoa, Italy
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel during a conference that was being held in the city. I LOVED the location because I arrived late at night and the hotel was right next to the train station. The staff that checked me in was new (it was his first shift) but friendly. The room itself was great though I did not like... More 

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Knowsley, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I was a little worried after reading some reviews of the rooms etc, On arrival staff where friendly fast and efficient, we got to our room on the first floor and where very impressed with the size and very tasteful decor, lovely huge bathroom. Room service was excellent. Will be staying again on our next visit

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Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visiting London with University group and came up to York for holiday. This is a great hotel, and York is a wonderful place to visit!!! Staff was great. This hotel is literally right outside the gate of the rail station Loved it.

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Shanklin, United Kingdom
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

All the people who run this hotel, including the Duty Manager, Norman, the Concièrge, Tim, the car parking chap, Paul, and the chef, Gary, were exceptionally helpful and friendly. Gary especially went out of his way to be helpful and even went shopping and bought special sausages for breakfast because I did like not ones containing herbs. That is above... More 

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Isle of Wight, United Kingdom
Level Contributor
174 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

In brief:- The Royal York was undergoing major refurbishment but the care and attention of the staff meant that any disruption for the guests was kept to a minimum. Please take note of my room descriptions below when booking. In detail:- Car parking spaces were limited and the car park sign said that it was full when we arrived but... More 

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Jarrow
Level Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This beautiful old hotel is undergoing major refurbishment under Principal Hotels, construction noise was a bit distracting during the presentations. None of this however takes away from the grandeur of this incredible building. High corniced ceilings, feature staircases and ornate decoration. Refurbishment appears to be being completed to a really high standard, certainly in all the ground floor areas that... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I decided to stay at the "4*" Royal York Hotel when showing my wife around my old university city. We were bitterly disappointed to say the least. On arrival, having been told breakfast was not included (booking.com might be partially responsible for the confusion) I was directed towards a small which looked extremely tired. The bathroom was even worse where... More 

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TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for your comments regarding your stay at the hotel in May. We are delighted that the hotel is undergoing a full refurbishment and can advise that the only rooms yet to be refurbished are our 9 suites and 5 lower ground floor rooms, and I offer my apologies that your room at the time, which had... More 

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