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The Royal York Hotel

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Station Road | Station Parade, York YO24 1AA, England
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The Royal York Hotel
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2,194 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed for one night at the end of August for a night away in York. The hotel is currently going through some refurbishment and as a result there is a bit of disruption but the staff are doing a great job in trying to keep things running smoothly We arrived early and tried to check in before 3pm but our... More 

Was this review helpful? Yes
TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for taking the time to review The Royal York Hotel following your recent stay. It is great to read that you had a fantastic stay with us which was enhanced by the excellent service you received from all our teams. Your recommendation is very much appreciated and we look forward to welcoming you back to The... More 

Doncaster, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 2 days ago NEW

My girlfriend and I stayed here for 1 night over the bank holiday weekend as it was my girlfriends birthday. I phoned in advance to request a view of the minster and I was told that I could upgrade to a Junior Suite for a small fee that I was more than happy to pay to guarantee something a bit... More 

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TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for providing your fantastic review of The Royal York Hotel following your recent celebratory stay. I agree with you that the views from the hotel over the gardens towards York Minster are stunning, and it is wonderful to read your delight regarding your Executive Suite and that you enjoyed a delicious breakfast and excellent service throughout... More 

Manchester, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

Whilst service was pretty good the room classed as a superior oh really, was a big disappointment,too cramped,very little storage space,and boy was it hot & stuffy on a relatively mild couple of days,making it very difficult to sleep even with the window open its maximum 6 inches! Watch out for the parking charges too- a bit naughty. Budget room... More 

Was this review helpful? Yes
TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for providing your feedback following your recent stay at The Royal York Hotel. It is fantastic to read that you were impressed with the level of service you received during your stay which I will share with all our teams. Please be advised that our car parking charges are considerably lower than York City Council car... More 

Travelers are raving about these York hotels

London, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for 1 night for a business conference. The hotel is literally in the train station so location wise it couldn't be more convenient. The conference facilities are great and the event catering was very good indeed. The rooms do vary depending on what area of the hotel you are located. They range from very small single ones... More 

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Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

I decided to treat my partner to a weekend away to York over the bank holiday weekend. The idea was to relax and destress while spoiling her to a treatment or two in the spa. Unfortunately the stay has left us with a bitter taste due to the service we received. We have placed a formal complaint with the hotel... More 

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Colchester, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Having stayed in a B&B (pleasant & clean but just somehow ok) for one night, we decided we would like more time in York. We booked into The Royal York, spontanteously, on-line & I cannot express how glad we are that we did! My fiance works away from home during the week, as we only have four full weeks of... More 

Was this review helpful? Yes
TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for providing your feedback following your stay at the hotel. It is great that you chose the hotel for a relaxing break and to experience the hotel's leisure club and spa facilities during your break. I understand that our Guest Services Manager, Norman Cardoso, did contact you at the time as promised, and that he has... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visited last week in August. Renovation work going on but not intrusive. We stayed in third floor double. Recently refurbished and very comfortable. Staff very helpful and polite. Good breakfast buffet. Excellent location for exploring York. Parking on site £8 for 24 hours. Would stay again.

Was this review helpful? Yes 2
TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for taking the time to provide your comments following your stay at the hotel. Please accept my sincere apologies that your lower ground floor adapted room did not meet your expectations and I apologise for any disappointment. As you are aware the hotel is undergoing a full refurbishment which is detailed on the hotel and other... More 

County Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for three nights,right from the start checking in reception staff were very pleasant and informative,although there is decorating work going on around us it never interfered with our stay.The room we had was really lovely with very comfy beds and spotlessly clean,the bathroom was gorgeous no bath but a superb very big shower it was a pleasure to use.Breakfast... More 

Was this review helpful? Yes 3
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

When we first arrived we were a bit sceptical about having to pay upfront before seeing the room...We were given a room with a view of the royal mail depot and a major road.... A big no no when you are from the countryside or have children. But I have rated this hotel a 5star because the reception and the... More 

Was this review helpful? Yes 2
Guiseley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Well, we have just checked out of the royal York hotel. Before I start I would say we knew it had building work going on during our stay, however we were informed, by reviews and the hotel that it would not effect our stay. Our checkin was poor, the receptionist was uninterested and unhelpful. We were told we had a... More 

Was this review helpful? Yes 2
TonyFurlong, General Manager at The Royal York Hotel, responded to this review

Dear Guest Thank you for taking the time to provide your comments following your stay at the hotel. Please accept my sincere apologies that your lower ground floor adapted room did not meet your expectations and I apologise for any disappointment. As you are aware the hotel is undergoing a full refurbishment which is detailed on the hotel and other... More 

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