I enjoyed my stay at the Royal York. Bags of character and a good location. Unfortunately the hotel could do with a refurb. Carpets are pretty bad as soon as you leave the foye. Generally run down, like most hotels of its age, but amazing potential. Breakfast was good. Staff seem nice. Gym and Spa was a bonus. Much prefer... more

The room we were given was tiny and without a view. The hotel generally looked dated, tired decor, but had too high an opinion of itself. After a major row we were given a bigger room but with old decor - about 1980 I'd say. Reception staff uncaring. The breakfast was good though. more

big rooms great breakfast well located..but a bit npoisey ion early hhours of the morning more

Typical Victorian railway hotel with emphasis on grand public areas and substandard rooms. No air conditioning and no ventilation so in the summer our cramped room (a 'superior' garden room) was impossibly hot and stuffy - we had to prop the door open to try to get some air in. Reception staff were good, restaurant staff the worst we've experienced.... more

Arrived by train so great location (just across from the platform) and the room (on 3rd floor) was good though it looked as if the bed had shrunk (headboard bigger than bed and only a little room on either side of bed - no bed side tables!) Nicely decorated but a little more thought could have gone into it (some... more

Very expensive, rooms tired, stained carpets, dirty seat cushions on all furniture in room, holes in towels. Having paid a premium to stay here we were expecting something special.... sadly it was not as described in brochure, the big rnovations were finished 7 yrs ago! Light cream carpets & matching furnishings in a hotel do not wear well. We had... more

My wife and I stayed in this hotel for our first wedding anniversary. We drove there and managed to get a park at the hotel, there are quite a lot of parks but it was still quite busy. Checking in was easy and fast. The hotel was really clean the room was spotless with a great bathroom and lovely view... more

We stayed at the Royal York for one night and were really pleased with our choice. We had read mixed reviews but were pleasantly surprised! The hotel looks very grand on approach so we were concerned it would be a bit 'cold' and lacking in atmosphere. However, the check-in staff were very friendly and there was a lovely feel to... more

I stayed here for 3 nights on a work conference. Was allocated room 35 in the basement; which was a very large room but no view through opaque windows and very dull. The room was icy cold and when I asked if the radiator could be fixed the reception staff offered a blow heater, which I was not prepared to... more