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Holiday Inn York

3.0 of 5
Tadcaster Road, York YO24 1QF, England
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Holiday Inn York
Ranked #22 of 47 hotels in York
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416 reviews from our community

Traveler rating
    86
    184
    108
    27
    11
See reviews for
Families
76
 
Couples
180
 
Solo
9
 
Business
57
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Newcastle upon Tyne, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 18, 2013 NEW via mobile

Booked two rooms online a month in advance. Some major issues with whether rooms had actually been pre-paid for as they should have been as part of the booking - turns out one was and one wasn't, yet they were on the same booking number?? However, issue was appropriately and professionally sorted out by the reception supervisor. The hotel is... More

Was this review helpful? Yes
HIYork, Manager at Holiday Inn York, responded to this review
May 20, 2013

Thank you for your constructive feedback following your recent stay at the hotel. I am sorry for the confusion you encountered upon check-in, however I was pleased to learn this was resolved to your satisfaction. Please be assured that your feedback will be fully reviewed so we can make improvements going forward. With Kind Regards Nick Henderson Operations Manager More

Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 16, 2013

Friendly staff, room ok although bathroom very small. Very comfortable bed. A nice fact about this hotel is that it is located in a very quiet area soI was able to have my windows open all night without being woken up by noise! Breakfast had plenty of choice and was nice but in my opinion the food served from the... More

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HIYork, Manager at Holiday Inn York, responded to this review
May 20, 2013

Thank you for your review, I was pleased to read that you found our team to be friendly and you had a peaceful comfortable sleep followed by an enjoyable breakfast. I am most concerned to hear that you did not enjoy your dining experience with us, we pride ourselves on the quality of our food and I shall be looking... More

Kelso, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 11, 2013

Stayed here two nights on buisness hotel is well situated for racecourse and other local ammenities the rooms are large clean and air conditioned great choice menu for evening meals with staff very friendly

Was this review helpful? Yes 1
HIYork, General Manager at Holiday Inn York, responded to this review
May 13, 2013

I was delighted to read your review and very pleased the hotel suited your needs. Many Thanks Louisa Green General Manager More

Edinburgh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 10, 2013

property is nice, only staff on reception has no local area knowledge and not very friendly, just working. if staff at reception, put some efforts, hotel can do better. had very nice breakfast and staff at reception is very helpful.

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HIYork, General Manager at Holiday Inn York, responded to this review
May 13, 2013

Thank you for your review, I was pleased to learn that you found the hotel to be good and you enjoyed your breakfast. I am sorry that you found one of our receptionists to have no local knowledge but you did find the team to be helpful. Please be assured I will be discussing your findings with the Team Manager.... More

Huddersfield, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 6, 2013 via mobile

We booked last minute for 1 night over bank holiday. Slightly expensive but very clean and comfortable. The breakfast was included in the price as we made good use of it. Help yourself buffet with everything from fruit to a fry up to a make your own pancake machine! We had a drink or 2 in the bar before heading... More

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See 2 more reviews by Charchar123190748 for York
HIYork, General Manager at Holiday Inn York, responded to this review
May 8, 2013

I am delighted to hear that you had an enjoyable stay and the service we provided was to your full satisfaction. I hope it will not be too long until we can welcome you back to the hotel. Kind Regards Louisa Green General Manager More

Clacton-on-Sea, United Kingdom
Top Contributor
71 reviews 71 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 6, 2013

Nothing actually wrong with the hotel but it is a bit soulless somehow, staff were fine. Our room had the biggest bed and smallest bathroom I have ever seen! They still CHARGE FOR WIFI, this is really out of step now, I have never been charged at about 30 Holiday Inn in USA.

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See 3 more reviews by Peters101 for York
HIYork, General Manager at Holiday Inn York, responded to this review
May 8, 2013

Thank you for your review, i am pleased to be able to inform you that we are currently reviewing our internet charges and from July when Priority Club Rewards change to IHG Rewards these changes will be introduced. Your feedback is very much appreciated and will be used in a constructive manner. Kind Regards Louisa Green General Manager More

Derby, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 29, 2013

Stayed at the Holiday Inn York for a weekend in York, the hotel it's self is clean and tidy, however as mentioned in other reviews it is showing its age. This doesn't mean the place is falling apart because it isn't, you can just tell by the style of the building itself it's old. The staff in the hotel from... More

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HIYork, General Manager at Holiday Inn York, responded to this review
April 30, 2013

Thank you for your review and I'm so glad you had an enjoyable stay and you found the team and service to be excellent. With kind regards Louisa Green General Manager More

Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 23, 2013

Like all Holiday Inns, it was clean, comfortable, had all the basics with no frills and good service. The restaurant looked great and had a good menu for dinner. The building was aging a little and the hotel is a little bit further out of York thank I would have preferred but it was the bes option at the time.... More

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HIYork, Manager at Holiday Inn York, responded to this review
April 24, 2013

Thank you for your review, your feedback is very much appreciated. The structure of the building is of an early 1970’s hotel but I am pleased that once inside you found the hotel to be clean and comfortable with good service and that you appreciated our visitor information. Kind Regards Louisa Green General Manager More

London
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 22, 2013

The service here is well above average. The staff are personable and 'can do' in approach - other hotel employees would do well to learn from Holiday Inn, York - this is how it is done guys! The 'milling around' space is good too and lounge WiFi is super fast (though you will probably pay for it unless you are... More

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See 2 more reviews by AlexandraUB for York
HIYork, General Manager at Holiday Inn York, responded to this review
April 23, 2013

Thank you ever so much for your review and your continued loyalty. I was delighted to read your comments. I have shared these with the team for which they were thrilled to receive and which has made a real impact upon their job satisfaction. I hope we can welcome you back to the hotel again in the not too distant... More

Perth, United Kingdom
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 19, 2013

We stayed here for 3 nights during a short break to York. The hotel is a little way out of the city but it is on a good bus route and the bus stops are very close to the hotel. The staff were very helpful and efficient and the room was large and comfortable. Breakfast is self service and there... More

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See 3 more reviews by simpsob for York
HIYork, General Manager at Holiday Inn York, responded to this review
April 22, 2013

Thank you ever so much for your review. I am thrilled you had a great stay with us and you found our public transport links to the city centre to be good. With kind regards Louisa Green General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Very good(11)
  • Evening meals(7)
  • Car park(4)
  • Buffet style(3)
  • Rooms are clean(3)
  • Main road(3)
  • Tadcaster road(3)

Additional Information about Holiday Inn York

Address: Tadcaster Road, York YO24 1QF, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #22 of 47 hotels in York
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Holiday Inn York Hotel enjoys a prime location overlooking York Race course and is just 1.5 miles from the Historic City Centre of York, which boasts the York Minster, Shopping at The Shambles, University of York and the National Railway Museum. The Hotel is 1.5 miles from York Station and is easily accessible by road from the A64 and M1.Whether you're visiting York for a meeting, leisure break, sight seeing or simply to sample the great shopping delights that the city has to offer, the Holiday Inn York Hotel offers comfortable, modern, accommodation, fully air-conditioned throughout, suitable for both the business and leisure traveller.The Holiday Inn York is well equipped for hosting business meetings, weddings and social gatherings with seven meeting rooms that can accommodate 2 to 100 guests.The facilities and services at the hotel include our Family Friendly Restaurant; with 24 hr room service wireless internet access, and ample free car parking.Both Accessible and family rooms are available at the hotel.Kids Stay and Eat Free.* Also a fabulous location for a day at York Races ... more   less 
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Also Known As:
Holiday Inn York Hotel York
Holiday Inn York Hotel
York Holiday Inn

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Holiday Inn York
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