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Holiday Inn York


Hotel class 3.0 of 5
Tadcaster Road, York YO24 1QF, England
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Reviews you can trust

53% Recommend
3.0 of 5 stars 72 reviews
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By trip type
All (72)
[ Date ] [ Rating ]
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1 of 5 stars
uk1raver   3 contributions
UK
Oct 19, 2009 | Trip type: Business, Solo travel

I have stayed at this hotel twice when visiting clients around York and the service has been terrible on both occasions. The food delivered via the room service is cold and is not to the usual Holiday Inn quality. I stay at Holiday Inns globally and I would avoid this hotel next time for sure. more

Management response from
HolidayInnYork, General Manager

Thank you for providing your feedback further to your recent stay. First and foremost may I offer you my most sincere apologies for the shortfalls which you experienced regarding your room service. I shall be discussing your comments with our new Head Chef who will take immediate action to resolve. I would truly value your return to the hotel in...

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2 of 5 stars
chrisLincolnUk   5 contributions
lincoln uk
Oct 7, 2009 | Trip type: Business

Not sure where the room pic was taken - but expect something a little older with a one person bathroom where you shuffle around to close the door. TV channels missing, slow check out - allow extra time. Breakfast as good as other HI's, bar ok - but again slow service. nice grounds and view of the race course from... more

Management response from
HolidayInnYork, General Manager

Thank you for providing your feedback further to your recent stay. I am so sorry you found the bathrooms small and check out to be slow in which I shall review with our Operations Manager. I was pleased the breakfast met with Holiday Inn's usual high standards. Yours sincerely Louisa Green.

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2 of 5 stars
billybobs   31 contributions
Dundee, United Kingdom
Oct 5, 2009 | Trip type: Couples

The Holiday Inn at York in my opinion is poor value for money. The rooms are small, especially the bathroom which is tiny. The bathroom would also benefit from upgrading / refurbishment. For the cost of our weekend break I certainly expected a lot better. The food in the restaurant is poor value, the service is not good and the... more

Management response from
HolidayInnYork, General Manager

Dear Guest Firstly may I thank you very much for providing feedback further to your recent stay. I was most disappointed to learn that your felt your stay represented poor value as it is always our intention to provide a hotel which reflects good value for money. I shall be reviewing your comments regarding the presentation of your meal with...

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4 of 5 stars
rob_nottingham   1 contribution
Nottingham
Oct 3, 2009 | Trip type: Couples

We arrived at about 11 and to leave the car so we explore the city. I went in to check this was okay and was suprised at the offer to check in early which was great. Reception staff efficent and friendly. Good location, 30 - 40 mins walk to City Walls, on a frequent bus route. In a residential area... more

Management response from
HolidayInnYork, General Manager

Dear Guest Many thanks for taking the time to provide us with such positive feedback further to your recent stay. I was delighted to learn you had a good stay and look forward to welcoming you back in the not too distant future. Yours sincerely Louisa Green. General Manager

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3 of 5 stars
Daman1992   162 contributions
Sydney, Australia
Oct 1, 2009

We stayed at the Holiday Inn York for one night on a Trafalgar Tour. While it was a reasonable hotel, I believe that the rooms are in need of a makeover. The hotel is a short distance out of central York, perhaps about 5-10mins drive. The area seemed safe and quite nice from what we saw of it. The lobby... more

Management response from
HolidayInnYork, General Manager

Dear Guest. Thank you for taking the time and trouble to provide feedback further to your recent stay and pleased that overall your stay was good. I hope you had an enjoyable visit to the UK. Yours sincerely Louisa Green. General Manager

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4 of 5 stars
paulus1967   14 contributions
Bolton, United Kingdom
Sep 28, 2009 | Trip type: Couples

Having arrived at H I York Tadcaster road which is idealy placed just off the A64. We were surprised at the size of the Hotel. Check in was problem free and the reception was large bright and tidy the flags on the floor was a nice feature. The room was clean and spotless and as usual with any Holiday Inn... more

Management response from
HolidayInnYork, General Manager

Dear Guest. Thank you very much for taking the time and trouble to post your feedback further to your recent stay. I was delighted to learn how you had an enjoyable stay and look forward to welcoming you back to the hotel in the not too distant future. Yours sincerely Louisa Green. General Manager

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4 of 5 stars
pumjpkin   1 contribution
London
Sep 20, 2009 | Trip type: Couples

Very nice hoytel, the staff were very friendly and the breakfast was very good. The only downside was the dinner which was only adequate considering the price, it was just like a poor pub meal. The room was very nice apart from the fact that the air vent in the bathroom gave off cigarette fumes and considering that my husband... more

Management response from
HolidayInnYork, General Manager

Dear Guest Thank you very much for taking the time and trouble to provide feedback further to your recent stay. I am pleased that overall you had an enjoyable stay however sorry that you found the dinner disappointing and shall discuss your comments with our Head Chef. I shall also be investigating further your comments regarding the air vents as...

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4 of 5 stars
CantinaTheme   2 contributions
Kent
Sep 10, 2009 | Trip type: Couples

We recently stayed at this hotel for an anniverary treat and had a great stay. It is situated next to York Race Course. The hotel itself is just over a mile from the centre of York - which is great if like us you like to walk your breakfast and dinner off ! Walk took about 30 minutes on an... more

Management response from
HolidayInnYork, General Manager

Dear Guest Thank you very much for providing such positive feedback further to your recent stay at the Holiday Inn York. I am delighted you had an enjoyable weekend in York and would like to assure you that we are taking actions to reduce noise experienced in a morning. I hope we can welcome you back again in the future....

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4 of 5 stars
Stonecutter35777   5 contributions
USA/UK
Sep 4, 2009 | Trip type: Friends getaway

Stayed here for two nights on a little weekend trip to York. It's a cheap 6 pound taxi ride to the heart of the city. The hotel it's self seemed clean and responsive to any questions I had. One important feature to note: there is a lot of free parking if you stay with this hotel. That was a big... more

Management response from
HolidayInnYork, General Manager

Dear Guest Thank you for taking the time and trouble to give feedback further to your recent stay with us at the Holiday Inn York. I was pleased to learn that you enjoyed a good stay and thank you for your positive comments about the hotels services. Yours sincerely Louisa Green General Manager

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3 of 5 stars
leisure-traveller44   11 contributions
Northern England
Aug 30, 2009 | Trip type: Family

The most important message to convey is: Do NOT bother to book an executive room at this hotel. It is the same small standard size room, with standard furnishings, and is distinguished only by a stocked mini bar and black out curtains. All the rooms are tired. The plumbing is old (e.g. the 'mixer' tap has one stream of hot... more

Management response from
HolidayInnYork, General Manager

Dear Guest Thank you for providing feedback further to your recent stay at the Holiday Inn York. I would like to thank you very much for bringing to my attention your disappointment regarding the size of the Executive room and your evening meal, to which I am most sorry for. I would like to assure you, your comments are taken...

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Holiday Inn York Also Known As

  • York Holiday Inn
Address: Tadcaster Road, York YO24 1QF, England
York Hotels Holiday Inn York
3.0/5.0
72