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Holiday Inn York

3.0 of 5
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Tadcaster Road, York YO24 1QF, England
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Holiday Inn York
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Ranked #30 of 46 Hotels in York
A recent review
4 of 5 stars reviewed 1 week ago
jeppy leeds
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861 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed yesterday NEW

Old rooms small bathrooms -service non existent -cig butts all over outside areas -dirty towels marks on them,breakfast at 7am not able to sit until 7.20 Food average Needs painting on timber trims Can hear noise from nearby rooms even switching of light switches

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Alpine
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Very disappointed is this property, not clean, rooms very small, service poor, food almost not edible. Do not recommend for travelers that need more than a night stay and one night was more than I needed there.

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Was OK apart from the rubbish service in the restaurant. Could do with a refurbish as rooms are dated and aging. Good location if you do not want to be in the town itself but near enough. Not what holiday inns used to be.

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Mansfield, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

I booked this hotel on Tuesday night at 9:15pm to receive a call 5 minutes later telling me that their system was wrong and that they had no double rooms left and would we mind having a twin room. This I thought was a bit strange as the system had let me book a double. We agreed that this was... More 

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leeds
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

It is the perfect location for the races. Parking is free. There is a street along side and you just walk down and then over the race course itself. Very convenient. The room was adequate and was clean. Breakfast was really tasty and plenty of it. Inc full English, berries, fruit, yoghurts, cold meats, cereals, toast, danish etc etc -... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear jeppy I am delighted you had a great stay and found the hotel to be in an excellent location for the races. I will share your comments with the team and especially Angela who will be delighted to receive a mention. Many thanks Chris Freer General Manager More 

East Mids.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We were upgraded on arrival, things were looking up! However during the night the aircon decided to spring a leak. The staff were always pleasant and polite, but their appearance and training were woeful. You should not have to ask every time you sit down to have a table wiped - and then watch them wipe around anything left on... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear Petelmrg Thank you for your constructive feedback following your recent stay at the Holiday Inn York, I am sincerely sorry for the shortfalls you encountered and for your disappointment. Please be assured actions including re-training will be carried out to ensure we return to those standards you would expect at a Holiday Inn Hotel. Your feedback is appreciated. With... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed in the Holiday Inn, York. The stay coincided with the King George Cup horse race, so York was absolutely packed and quite boisterous in the town centre in the evening. This Holiday Inn is a bit of a 60's monstrosity, but once inside it is OK. although for £180 a night it should have been a lot... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear David D Thank you for reviewing your stay your feedback is very much appreciated and it is being used in a constructive manner, I hope you enjoyed your trip on the River Ouse, it is very picturesque. With Kind Regards Chris Freer General Manager More 

Jupiter, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have stayed in many of the IHG hotels and this is by far the worst hotel yet! I am not expecting luxury by any means, but I was expecting clean room, which I guess it was. A nice bed with decent bed linens, which the mattress felt like all of the springs were hitting my back, pillows that were... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear Ana R I am extremely concerned with your findings and I am very sorry for your feelings towards the Holiday Inn York. Please be assured your feedback is being taken very seriously. If you would like to discuss your findings further, please contact me directly at the hotel on 01904 777500. With Kind Regards Chris Freer General Manager More 

Bristol, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked this hotel as we wanted a visit to York. Hotel was fine,easy check in and check out,staff very amiable and our room was clean & tidy as expected. Bed was not king sized,but was fine. I cannot comment on the restaurant or bar facilities as we ate out,but it looked nice with a outside terrace front & back. Plenty... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear Fitzgeraldclan Thank you for reviewing your recent stay at the Holiday Inn York, I am so pleased you had an enjoyable stay and found the hotel to be in a good location for the city centre with easy public transport links to the city allowing you to leave your car in our free car park. National Trust 'Goddards' House,... More 

London, United Kingdom
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Second time staying here.. I absolutely love York. I think it's one of the most beautiful cities in the country with so much style, culture and timeless landmarks/architecture... until you come here.. It's dated, the beds aren't as good as other holiday inns I've stayed at and the bathrooms are small/awkward. Customer service is average and I'm glad that next... More 

Was this review helpful? Yes 3
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