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Holiday Inn York

3.0 of 5
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Tadcaster Road, York YO24 1QF, England
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Holiday Inn York
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Ranked #25 of 44 Hotels in York
A recent review
5 of 5 stars reviewed 5 days ago
stephen p Middlesbrough, United Kingdom
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766 reviews from our community

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    45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Middlesbrough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here over 10 years ago decided to revisit york and stay here,great deal booking 2 weeks before £66 bed breakfast which we thought was lovely.room only a standard was very clean and welcoming ,will not wait so long next time. Bus in to city £1.60 each way.lovely staff we will return,we did like the mini fridge in the room... More 

Was this review helpful? Yes
HIYork, General Manager at Holiday Inn York, responded to this review

Dear stephen p I am so pleased that after 10 years you had another 'perfect' stay, I do hope we will be able to welcome you back again soon. Many thanks for reviewing your stay. With Kind Regards Chris Freer General Manager More 

Surrey
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is what it is, and that's an out-of-town Holiday Inn. The room was clean and spacious. Having a separate A/C and radiator was a bit dated, but adequate. I loved the window shutters instead of the translucent curtains you see in too many hotels. On the other hand, the restaurant staff should be ashamed of themselves. Trying to... More 

Was this review helpful? Yes
HIYork, General Manager at Holiday Inn York, responded to this review

Dear akhill Thank you for reviewing your stay your feedback is very much appreciated, I am sorry for the service you received in the bar, please be assured I will be looking into this matter. With Kind Regards Chris Freer General Manager More 

Derby, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for two nights 22/23 March 15. Had a nice relaxing break. The breakfast both mornings was fine, tasty and plenty of choice- got there at 9am each day. We thought the staff all pleasant and accommodating. The bar at night is very bright and has little atmosphere but there's a lovely pub over the road. Minor complaint about the... More 

Was this review helpful? Yes 1
HIYork, General Manager at Holiday Inn York, responded to this review

Dear Dave H Thank you for reviewing your stay and I am pleased you enjoyed your stay in York. I hope it will not be too long until we can welcome you back again. Your feedback is very much appreciated and is being used in a constructive manner. With Kind Regards Chris Freer More 

Brighton and Hove, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Had breakfast at this hotel it was the worst ever no presentation the food looked unappetising we had to ask for so many things they had not replenished , no cold cheeses or meats yoghurt from pots nothing nice at all .Room was fine as were staff but have to say I would never stay in a holiday Inn again... More 

Was this review helpful? Yes 1
HIYork, General Manager at Holiday Inn York, responded to this review

Dear karianna2015 I am most grateful for the feedback as I am currently conducting with our new Head Chef a full review of our breakfast offering and service, your feedback is very warmly welcomed. Many thanks Chris Freer General Manager More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

It's not worth the money. The shower was dirty and we paid more than £100 for a room without breakfast. We got a twin room instead of a double and they didn't do anything (they said it was fully booked!) You need to take a bus to go to the city centre.

Was this review helpful? Yes 1
HIYork, General Manager at Holiday Inn York, responded to this review

Dear R O I am most concerned to learn of your disappointment with your stay and I am taking your feedback most seriously. I would very much like the opportunity to discuss your findings with you in greater detail and would be most grateful if you could contact me directly at the Hotel. With Kind Regards Chris Freer General Manager More 

Chorley, United Kingdom
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Good stay at the Holiday Inn York, but seeing as I paid for the stay using a deal from elsewhere, I was shocked to see the room we had booked would have cost £220 - a price I'd have refused to pay after the stay. Nothing wrong with the reception or reception staff who were friendly and welcoming at check... More 

Was this review helpful? Yes 1
HIYork, General Manager at Holiday Inn York, responded to this review

Dear Monko2006 Thank you for reviewing your stay and I am pleased you had an enjoyable stay and found our breakfast choice to be good along with a friendly hotel team. I agree it is a pleasant walk into the city centre and with being able to leave your car in our large free car park saves on the city... More 

Cardiff, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

This was my first work trip away, to York for 5 days, 6 nights. When i first arrived I thought the hotel looked really smart and was impressed with the size of my room. However, almost immediately problems started to arrive. Service was slow at the hotel from the first night, as well as certain staff members not even looking... More 

Was this review helpful? Yes
HIYork, General Manager at Holiday Inn York, responded to this review

Dear Sarah H I am most concerned to read your review and I would like to sincerely apologise for the shortfalls you experienced during your stay. I would very much like the opportunity to discuss your findings with you in greater detail to ensure that these can be addressed fully with the team and actions taken to ensure we return... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Two night stay. Crumbs all over carpet on arrival. No milk to make cup of tea as you would expect. 20 minutes to get answer from room service. Telephone stops working completely Empty shower gel. On day two, still crumbs all over carpet Heating doesn't work Generally clueless attitude front desk and bar staff.

Was this review helpful? Yes
HIYork, General Manager at Holiday Inn York, responded to this review

Dear DrTeague I am sincerely sorry for the shortfalls you experienced during your stay and I would like to apologise for these. Please be assured I am taking this most seriously and will be discussing your findings with my Departmental Managers and will be taking actions to ensure that we return to the high standards we usually pride ourselves on... More 

swansea
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is our second visit, after a first disappointing visit we thought we would give it another try. The greeting was tepid and slow. On entering the room, it was not what we had booked. Back to reception for another 10/15 mins. Given a new room which still had only one bed, there was two of us sharing a room.... More 

Was this review helpful? Yes 1
HIYork, General Manager at Holiday Inn York, responded to this review

Dear nellSwansea I am most concerned to read your review as your findings are not typical of the quality of service we do pride ourselves with at the Holiday Inn York, please be assured your comments are being taken most seriously, I will be fully reviewing your feedback with my Department Managers and taking actions to ensure that we return... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came here for a weekend away with my boyfriend ,as we arrived we realised we had made a terrible and booked for the wrong month (the month after) the price for the nights we wanted were over double the price of what we had booked but the receptionist was amazing and let us pay just £10 extra for the nights... More 

Was this review helpful? Yes 1
HIYork, General Manager at Holiday Inn York, responded to this review

Dear Sarah C Thank you for reviewing your stay and I am pleased the receptionist was able to resolve your error quickly and to your satisfaction. With Regards Chris Freer General Manager More 

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