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Holiday Inn York

3.0 of 5
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Tadcaster Road, York YO24 1QF, England
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Holiday Inn York
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Ranked #29 of 44 Hotels in York
A recent review
4 of 5 stars reviewed 3 days ago
ihall733 Plymouth, United Kingdom
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780 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

As many would agree this hotel is abit dated and could benefit from some modernisation, me and my partner stay at the holiday inn york a few times throughout the year whilst visiting family. The staff are magnificent, helpful reception team always greet us with a friendly warm welcome, down to the restaurant/breakfast staff particularly the familiar faces such as... More 

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Crawley
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

One night in this hotel was quite enough. Room rates are no cheaper than hotels in the centre of York and the room I was allocated was rather tired . The bed was comfortable and clean but furnishings had not been maintained well. Breakfast was a further disappointment with very basic cooked fare, no fresh bread and rather matured fruit... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear BranPG Thank you for reviewing your stay, your feedback is appreciated and will be used in a constructive manner, I am extremely sorry for your disappointment as this is not typical of the high standards we pride ourselves with at the Holiday Inn York. With Kind Regards Chris Freer General Manager More 

Windsor, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The let down for this hotel is the scruffiness of the hallways and doors, the sink taps which were peeling. The bathroom was not as clean as it should be. The staff are lovely and the communal areas, bar and restaurant fine. The food isn't going to win any rewards but is OK. Would I stay again, not so sure... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear Tracy-Neil12 Thank you for reviewing your stay, I am pleased you found the hotel team to be welcoming and friendly, however I am concerned with regard to your comments regarding housekeeping and I will be discussing these directly with the Housekeeping Manager. Your feedback is very much appreciated. With Regards Chris Freer General Manager More 

Belfast
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here on business and although I am a regular Holiday Inn user. I have to say I was disappointed. My room felt like stepping back into the seventies especially the next morning when I used the shower. It switched off half way through and turned into a cold drip.next thing my hairdryer fizzled and burnt out. Breakfast was a... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear Caroline M Thank you for your feedback please be assured your comments are been fully reviewed with all thedepartment managers and actions will be taken to rectify the shortfalls you experienced. I am pleased you found our team to be helpful and you had a comfortable sleep. With Kind Regards Chris Freer General Manager More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Having stayed in many HI both here and abroad I was disappointed that such a fine and popular city was let down by this hotel. The place is old and old fashioned. The rooms utilitarian and not overly welcoming. No wardrobe doors or customer safe. I could have been in any travel lodge. The bathroom was in need of attention... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear Ekayd I am most grateful for your constructive feedback, please be assured each of your comments will be discussed with the team and actions taken to rectify the issues you identified. Many thanks for reviewing your stay. With Kind Regards Chris Freer General Manager More 

Stafford, United Kingdom
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here as a family of 6 so booked 2 rooms, which the hotel put us next door to each other. The rooms were clean, fridge stocked, and comfortable. The only gripe i had was the room was too hot at times but the air conditioning worked well. Staff were friendly and helpful. Breakfast was ok, though both mornings... More 

Was this review helpful? Yes 1
HIYork, General Manager at Holiday Inn York, responded to this review

Dear ange f I am so pleased you all had an enjoyable time in York and you found the hotel to be clean and comfortable. Many thanks for your review, your feedback is very much appreciated. With Regards Chris Freer General Manager More 

Stoke-on-Trent, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked to stay here with family as part of the Rewards Night and are always upgraded to Executive Rooms as being members of the Priority Club which is a lovely addition to the stay. The rooms were clean and of a high standard, having a mini fridge was very useful. We had lunch in the hotel when we arrived... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear Jan B I am delighted you had an enjoyable reward stay and found the hotel to be clean and well presented with easy access to the City Centre. With Kind Regards Chris Freer General Manager More 

West Midlands,UK
Top Contributor
116 reviews 116 reviews
49 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night at this establishment as I had an exhibition to attend the following morning at the Racecourse, which is about 5 minutes drive away. The hotel is well situated in a quiet cul de sac. Easy access for the A64. Restaurant "Junction" has the standard HI menu. Staff are friendly and attentive. The night duty staff of Euan... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear Norsemanuk I am so pleased you had a comfortable stay and you found the hotel to be in a good location for your needs and our team to friendly. I will be sharing your feedback with the whole team and especially Euan and Andres who will be delighted to receive a mention, this will make a great impact on... More 

Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is clean and comfortable and good location for city centre. Stay was made more enjoyable with the attention and welcome received from Lizzie in restaurant. Lizzie was courteous, friendly and gave excellent advice on the local area. Was greeted by Emily on reception and informed of all required details need for a pleasant stay. Would recommend hotel for anyone... More 

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HIYork, General Manager at Holiday Inn York, responded to this review

Dear DeanT957 Many thanks for your recommendation and I am pleased you received a warm welcome and good service, I will be sharing your comments with the team and especially Lizzie and Emily. Your feedback is very much appreciated. Many thanks Chris Freer General Manager More 

Manila, Philippines
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was a nice city, hotel lobby is nice and the rooms are clean, nice white towels and the room we stayed is ok too, though we are 3 in a room, the extra bed is not comfortable and a bit crowded for 3 person but what can we do. It was a good stay.

Was this review helpful? Yes
HIYork, General Manager at Holiday Inn York, responded to this review

Dear Marie G I am so pleased you enjoyed your stay in York and found the hotel to be welcoming and clean. I am sorry you found your room to be small, unfortunately due to the structure of the building all of our rooms are of a similar size however we do endeavour for our guests to have a relaxing... More 

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