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Grays Court

Chapter House Street, York YO1 7JH, England
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Grays Court
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Grays Court
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154 reviews from our community

Traveler rating
    103
    26
    15
    9
    1
See reviews for
22
90
5
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond-upon-Thames, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My parents stayed here for 3 nights and had to move rooms as the heating and hot water weren't working well in the first room. They are in their late 70s and found this a struggle, although the staff did help. The second room overlooking the courtyard was better but little things like the winds rattling the sash windows and... More 

Was this review helpful? Yes 3
Ballymena, United Kingdom
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have always wanted to visit this hotel and this week was my chance! I had watched the documentary about Helens struggle to get the hotel up and running so I was keen to see the finished result and it really is fabulous.The decor,the gardens , the furnishings ......everything adds up to make a stunning ,classy hotel.I'm sure a wedding... More 

Was this review helpful? Yes
Helen-Grays, Owner at Grays Court, responded to this review

Thank you so very much for your lovely review, I am delighted to read that you enjoyed your stay here. It was our dream to create somthing special here and comments like yours let us know we are on the right track. I will make sure that all the team see your review as they will be as happy as... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Grays Court is placed elegantly in the middle of York, in the shadow of York Minster, and offers an interesting trip into the past. I found the history fascinating, and my room was so comfy, clean and had a great mix of the modern and the old. We had some lunch in the gallery, and the service was excellent as... More 

Was this review helpful? Yes
Helen-Grays, Owner at Grays Court, responded to this review

Thank you for your review, I am delighted to hear that your enjoyed your visit, and you are quite right about the lady who served your breakfast. She is simply amazing and I am so lucky to have her in my team. I will make sure I tell her about your kind comments. I very much hope you will come... More 

Scotland, United Kingdom
Top Contributor
93 reviews 93 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel due to its location and the various positive reviews. We weren't disappointed. From the moment we arrived until we left we were well looked after. Very good arrival process and the complimentary scones and tea was very welcome. We stayed in the Willoughby Suite which was extremely comfortable although perhaps the term "suite" is slightly misleading.... More 

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Senior Contributor
30 reviews 30 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose this hotel as I was having a romantic weekend away in York and decided to splash out, I wasn't disappointed! The location was superb, just at the side of the York minster. The hotel was absolutely stunning. It wasn't cheap but I didn't want it to be! Thourghly recommend if you want to stay in York and enjoy... More 

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Swanage, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We absolutely loved every aspect of Grays Court, from the architecture and decor to the fine details, including the modern touches amongst period pieces, and the wonderful renovation that has been done to this old building. The food was fresh, interesting and delicious; we had brilliant service from the staff and we enjoyed the choice of background music and the... More 

Was this review helpful? Yes
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

The charm of the hotel is its age, history and location. Tastefully "restored" with an eclectic mixture of furniture and antiques. A wonderful and quirky place. The food was very good. The staff were friendly, helpful and efficient. Overall an excellent stay which we intend to repeat in the future.

Was this review helpful? Yes
Coventry, United Kingdom
1 review
4 of 5 stars Reviewed March 4, 2015

The private room we had for our party of 8 from a 1pm(ish) meal that ran on to 5pm(ish) with espresso martinis in the library after the meal was from start to finish and starter to dessert - just brilliant. Waiting staff have just that right balance of being there when you need them and being invisible when you don't.... More 

Was this review helpful? Yes
Helen-Grays, Owner at Grays Court, responded to this review

Thank you for your lovely review, I am delighted that your event was such a sucess and have passed this to the team. We have just launched a new menus, and hope they will be equally well received. We are also launching a bi-monthly taster menu on a Thursday evening and have sourced wines to pair with each course. Best... More 

York
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 27, 2015

Amazing hotel, luxury decor, warm and cosy. However food needs vast improvement. £18 lamb dish requested and served lump of fat. At this price I would expect far better, and I was surprised the chef even bothered to serve it. Overall £90 for a meal for 2 which to say the least was disappointing. Not even offered a small basket... More 

Was this review helpful? Yes 2
Helen-Grays, Owner at Grays Court, responded to this review

Thank you for your lovely comments about the hotel in general, however I can only apologise that your meal with us in the evening was such a let down. Had you raised the issue with us we would have immediately offered to replace your dish. I have already raised your review with the kitchen staff and will speak with my... More 

Waterford
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 27, 2015

Went back with my wife for our wedding anniversary in early February . We stayed in "Williams" and once again we were not dissapointed. The staff were great and the breakfast first class. The library is almost complete and looks great , what a beautiful space to relax in when having a nightcap. The atmosphere of the old building is... More 

Was this review helpful? Yes
Helen-Grays, Owner at Grays Court, responded to this review

Dear John and Eileen, Thank you so much for your lovely comments, I will pass these on to the team who will all be equally pleased. Many thanks Helen More 

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