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BEST WESTERN Kilima Hotel

#14 of 46 Hotels in York
Certificate of Excellence
129 Holgate Road, York YO24 4AZ, England
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1 room 1 adult
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BEST WESTERN Kilima Hotel
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455 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

2 night stay with a 2 year old. Charming helpful staff.2 year old appreciated free squash in lobby. Comfortable room and nice indoor pool. Close enough to city to walk easily depending on Yorkshire weather

Helpful?
Thank Gordon M
Bridgend, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

our recent stay at the kilma was great Chris and his staff are really friendly and helpful the rooms are a good size and kept really clean and tidy the breakfasts very good always well presented and hot its a great place to stay

Review collected in partnership with Best Western GB

Helpful?
Thank Richard B
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A warm welcome awaits at this fabulous hotel. Chris the manager? What a lovely genuine bloke! Made us feel really welcome. The kids thought he was great. Lovely and clean room, warm and cosy with everything you could possibly need. And the pool facilities were a hit with the children! They loved it. Happy children makes for a good stay... More 

Helpful?
Thank teamstanton
manchester, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is looking a little tired and in need of an update. TV in the room had a weak signal, the wifi wasnt great. The spa area changing rooms only had one seat in it and the steam wasnt a great experience. The staff were first rate !

Review collected in partnership with Best Western GB

Helpful?
Thank Mike A
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Mike A, I have noted your comments and will deal with each and every one of them. I am a little puzzled though with the steam room as we put a new steam generator in two weeks ago but I will keep an eye on it. I do hope you will be back soon. Regards Chris More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Last night tonight into a 3 night stay. The hotel is conveniently located in York with the centre and shops etc only a short 5-10 minute walk away. The hotel itself is clean, tidy and comfortable and you get more 'extras' than you would at other generic hotels e.g trouser press, iron along with shampoos,soaps and the usual tea and... More 

Helpful?
Thank andrew l
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear andrew l, Thank you for letting me know about the shower in 21. I have the plumber in at the moment putting a new bathroom in one of the rooms so will get him to have a look at it. Thank you once again. Chris More 

Leeds, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Arrived early, met by Chris. As room ready could have straight away. Perfect service having bag taken to room, made to feel welcome. Room just what I wanted.Good amenities. Used gym/pool and steam room. Gym equipment good and all working. Pool just the right temperature and steam room lovely. Hotel very friendly, clean and comfortable. About a 15min walk into... More 

Helpful?
Thank Karen R
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Karen R, Thank you for your review of the hotel. I hae passed your feed back onto all the staff and from them all a big thank you. I hope we see you soon. Regards Chris More 

Middlesbrough, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

arrived at hotel half hour before check in not a problem...hotel very helpful cheerful and accommodating hotel room very good four poster bed room clean tidy and warm shower clean every thing about room good///// never had time to use pool /// free car parking very good breakfast room clean smart waited a small time to be attended to by... More 

Helpful?
Thank steve g
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear steve g, Thank you for your very kind review. It will be a pleasure to have you back in the hotel soon. I did like you comment regarding the floor boards in that room and no I have no intention of starting to charge for them in the future. Until next time tare care and don't forget to call... More 

durham
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Friendly welcome. Very helpful staff, lovely room with four poster bed and adjoining room for our daughter. Breakfast cooked fresh to order was delicious both mornings of our stay. Great location and ample car parking spaces. Would highly recommend and definitely stay again on next trip to York.

Helpful?
Thank kenyabride
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear kenyabride, Thank you for you review of the hotel I am pleased you had a great time. Hope to see you later in the year. Regards Chris More 

Bologna, Italy
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 30, 2015

Staff very friendly. The swimming pool is very good if you like swimming, the hotel is clean although the rooms are outdated. Ample car park and 15 minutes away from the city centre by foot. Wi-fi was not working properly in our room when we visited, but apparently they will be fixing.

Helpful?
Thank Francesco53
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Francesco53, Thank you for your review of the hotel. The WI FI is working in most of the hotel and as soon as the new box arrives the rest will be fine. I am sorry you found the rooms outdated as do others on occasions we are trying to identify what people mean. All the rooms have flat screen... More 

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