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BEST WESTERN Kilima Hotel

3.0 of 5 129 Holgate Road, York YO24 4AZ, England
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Certificate of Excellence 2014
BEST WESTERN Kilima Hotel
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BEST WESTERN Kilima Hotel
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353 reviews from our community

Traveler rating
    148
    146
    43
    11
    5
See reviews for
42
186
19
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Blackburn, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having been travelling countrywide it was nice to revisit a familiar hotel, true to form a warm welcome awaited from familiar and new staff alike.the restaurant menu has had a makeover with new new dishes added, however quality remains the same ,excellent.rumours are of refits throughout but i hope this doesn't remove any of the charm of this period property.... More 

Was this review helpful? Yes
Durham, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our first stay at the Kilima Hotel for 2 nights just before Christmas was such a wonderful one that we can't wait to return. From our warm welcome and being personally shown to our family room to the lovely decor of the hotel and impeccable standards of customer care, our stay couldn't have been any better. We were delighted to... More 

Was this review helpful? Yes
Edinburgh, Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I was there with my daughter and two grandchildren. It's a lovely hotel, with comfortable beds and rooms. The breakfast was excellent with a good and varied menu. The staff were very friendly and were especially good with the children. I would recommend this hotel to anyone visiting York.

Was this review helpful? Yes 1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Joystewart65 Thank you for your kind review of our hotel. I don’t think you have missed any of the advantages of staying at the BESTWESTERN Kilima hotel against other hotels except for a couple. The Swimming pool and car parking are a big plus as well as being on well serviced bus route into town although the walk is... More 

Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

we stayed here for 3 days to visit York attractions. From check in till our departure it was excellent, the staff are very friendly and helpful. The food was excellent from the lovely breakfast and a great evening meal. It was very easy to get into York, bus stop over the road, or a taxi was only £6. Only small... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Keith80 Thank you for taking the time to write your review of our hotel. I am so pleased you enjoyed your stay and will look forward to your return. Yours truly, Chris Betteridge Manager More 

St Helens, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We first stayed here to celebrate my husband's 60th birthday in August 2011 and liked it so much that we decided to return to celebrate my own 60th birthday the week before Christmas. When I rang and spoke to Chris I asked if the same room would be available for us, which it was (Room 20) with four poster bed... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Haydockhousewife, Thank you for taking the time to write a review of the hotel. You are so right it is a pleasure and rare today to be able to drive straight to the hotel and know that you have a space for your car and then leave it until you depart. I am so please that I was able... More 

London, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

2 nights stay for business. Hotel has a very homely feel and the staff are superb. I was made to feel welcome and at home and the owner should be very proud of his team. The food was lovely and all cooked fresh.

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Kirstie J Thank for taking the time to review our hotel. I will be delighted to pass your comments on to the owner. I am particularly pleased to hear that as a lone female traveller the staff made you feel that welcome you could have been at home. I will also let the Chef know what a good job... More 

Stockport
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited for my Husband's birthday and have been staying here at the Kilima for the last four years. We are always made to feel so welcome by Chris and his team and it feels like home from home. We always ring the hotel direct and get a much better rate and room than is offered online. This time we... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear BetsyBoothroyd, 4 Times you have been to the hotel and for that I thank you. You and your husband are becoming one of the family and it is always a treat to welcome you back. I have passed on your comments to the team and all agree that it is for comments such as yours that all the long... More 

Farnham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night on 11th January, myself my husband and our 10 year old daughter. The hotel has a good sized car park which is very helpful. The staff are very welcoming and friendly. The room (11) was spacious and quiet and we got the bed layout we had requested. The breakfast was excellent - well cooked... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear ajajmouff I am please to hear that you and your family had a great stay with us. I do agree with you that the room you stayed in is a large room but the bathroom is a little small. Unfortunately I cannot do much about that at the moment but will keep it in mind for the future. It... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel last minute and were pleasantly surprised, we had a very warm welcome from the guy on reception who was very informative and let us get into our room a bit early. The room was a great size and very comfortable the hotel is a bit dated but that blended into insignificance when you get a good... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Newcastle 1960 Thank you for your kind review of our hotel. I do look forward to welcoming you again soon. Yours truly, Chris Betteridge Manager More 

Scunthorpe, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed for one night on Saturday booked through booking. com. Arrived just after 1300hrs greeted by Chris nice gent and our room was ready which was good. The room was clean and I had payed for a four poster bed which was good. Went into York which is lovely got back for evening meal as per booked. I had lamb... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Simon M I am very sorry that on this occasion we seem to have let you down a little. I will be looking at the points you have raised and see if we can improve for future guests. I do hope you will come and give us another chance and should you wish to do so I would be... More 

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Additional Information about BEST WESTERN Kilima Hotel

Address: 129 Holgate Road, York YO24 4AZ, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Kilima Hotel 3*
Number of rooms: 26
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Also Known As:
Best Western York
York Best Western

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