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BEST WESTERN Kilima Hotel

3.0 of 5 129 Holgate Road, York YO24 4AZ, England
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Certificate of Excellence 2014
BEST WESTERN Kilima Hotel
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BEST WESTERN Kilima Hotel
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361 reviews from our community

Traveler rating
    153
    149
    43
    11
    5
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44
190
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48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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  • All months
    (361)
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    (74)
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Scotland
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars NEW

We stayed in this hotel for 3 nights in March 2015. The hotel is clean and the staff are very friendly and helpful. It is well appointed and laid out. The rooms are well sized with comfortable beds and a desk and chairs together with the usual tea/coffee making facilities, hair dryer and free wifi. The en suite was clean... More 

Was this review helpful? Yes
Bedfordshire, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Good location - we walked into York centre in 10 minutes. The staff are very welcoming and friendly - they really cannot do enough for you. Rooms were clean and comfortable. Large carpark at the rear, swimming pool and fitness centre which we used. The breakfast was superb - and available in the room if required for no extra charge.... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Rob M Thank you for your kind review. It was a please to have you in the building and I hope we see you again soon. Yours Chris More 

Rochdale, United Kingdom
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights in this relaxing friendly hotel, the room was very comfortable and easily accomadated the large double and a full size single for our 11 year old. We chose this hotel for its proximity to the centre but we didnt want to be slap bang in the middle of it. The bus stop to the centre was... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Lisa R You are more than welcome I think we all had a great time over the holidays including my staff. I am glad you enjoyed the millionaires swimming having the pool to yourselves. It is for that reason that I only take a small membership of locals so as not to overcrowd the pool. We are as you... More 

Seascale, United Kingdom
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We were met by Chris who runs the place he was very welcoming and carried our bags upstairs, the room was lovely and clean and nice view. We ate downstairs at night and the service and food was lovely. Enjoyed our breakfast very much. I also used the swimming pool at the hotel and really enjoyed this facility. Will go... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Petersue430, It was my pleasure to welcome you both to the hotel. I am pleased to see you had a great time and look forward to your return. I am now seeing a tremendous amount of bookings coming in for the rest of the year so try to book early to avoid disappointment. As always the best price is... More 

Wakefield, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Party of seven stayed at this hotel on Saturday 21st February. Greeted by manager on arrival very helpful and friendly . Rooms immaculate staff ever so friendly ,would highly recommend to anyone visiting York will defiantly be visiting again soon. Hotel in great location fantastic breakfast,great value for money.

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Lyndon W Thank you for your kind words. I hope the hangovers have all gone now and that you all enjoy the wedding. See you soon Chris More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at the hotel very very helpful, the rooms were good and the breakfast was very good. Overall the location of the hotel is fantastic, for the city. The price was reasonable but the service was excellent.

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Gayjo Thank you for your kind words I hope we see you again soon but don't forget to call direct for the best possible price. Yours Chris Betteridge Manager More 

London
Top Contributor
60 reviews 60 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fantastically friendly and helpful staff, right from the moment you walk in and that really makes a huge difference. But some niggles - room was never warm enough and the curtains didn't keep the light out fully from a front of the hotel room. A strange attitude to breakfast - could choose fruit juice or cerial it seemed, but not... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Mouth_of_flowers, Thank you for your review. I will look at the comments you have made and try to make sure we get the five stars next time you visit. We will have a new Breakfast menu by then but for all that read this you could have ordered as much or as little as you wanted so for any... More 

Hull
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a hidden gem situated just outside the city center, which has great amenities including wifi and a pool. On arrival we were greeted by the hotel manager, who was extremely friendly and helpful and showed us to our room.The room was immaculately clean and and had a four poster bed, TV and wardrobe/draws in the main area,... More 

Was this review helpful? Yes 3
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear KerryHall, I am so pleased you had a wonderful stay with us. Thank you also for taking the time to write this review. I keep on mentioning it in my reply’s that the chefs are doing a great job and in fact all the staff are working very hard to make yours and everyone’s stay a great one. I... More 

Blackburn, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2015

Having been travelling countrywide it was nice to revisit a familiar hotel, true to form a warm welcome awaited from familiar and new staff alike.the restaurant menu has had a makeover with new new dishes added, however quality remains the same ,excellent.rumours are of refits throughout but i hope this doesn't remove any of the charm of this period property.... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Mike T, Thank you for your kind review. I always look forward to welcoming you back to the hotel and sharing a little banter with you. You have been one of my best customers for a number of years now and I thank you for all your support. When you are next visiting please remind me that it is... More 

Durham, United Kingdom
2 reviews
5 of 5 stars Reviewed January 25, 2015

Our first stay at the Kilima Hotel for 2 nights just before Christmas was such a wonderful one that we can't wait to return. From our warm welcome and being personally shown to our family room to the lovely decor of the hotel and impeccable standards of customer care, our stay couldn't have been any better. We were delighted to... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear LisaOliver, What a very kind and well thought out review you have made of the hotel. I am so pleased we made your stay such a memorable one. I do look forward to welcoming you back soon but as I only have the two rooms of that type please call me as soon as you can. Yours truly, Chris... More 

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Additional Information about BEST WESTERN Kilima Hotel

Address: 129 Holgate Road, York YO24 4AZ, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Kilima Hotel 3*
Number of rooms: 26
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Also Known As:
Best Western York
York Best Western

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