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BEST WESTERN Kilima Hotel

3.0 of 5 129 Holgate Road, York YO24 4AZ, England
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Certificate of Excellence 2014
BEST WESTERN Kilima Hotel
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BEST WESTERN Kilima Hotel
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332 reviews from our community

Traveler rating
    136
    138
    42
    11
    5
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38
175
19
45
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Contributor
13 reviews 13 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed 2 nights over the weekend of the 14th & 15th November. This was our 3rd visit over the last 12 months and yet again we had a great time. The hotel is ideally located for a 10 minute stroll into York city centre or alternatively in the other direction a 10 minutes walk to the racecourse. The hotel is... More

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear RippondenDave, Thank you for your very kind review It was a pleasure as always to welcome you back. I do hope you both have a wonderful Christmas and I look forward to seeing you in the New Year. Would just like to say thank you for your quick tip and yes all people have to do is phone. Yours... More

Livingston, United Kingdom
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for 3 nights bed and breakfast. The room was a little on the small side, however it was adequate for this visit. We would come back again, but would want a room with a little more breathing space. The site showed pictures of rooms that all looked bigger than ours, so we would hope... More

Was this review helpful? Yes 2
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Karon_duke, Thank you for your review. I would be delighted to place you in a bigger room the next time you come but please give me a call make the booking so that I can cater for your needs. I am a little puzzled to why you had problems with the wi-fi in that room as the router is... More

St Helens, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Kilima for one night. The first thing to say is that all the staff we met were excellent, friendly and helpful. We had a good dinner at a good price and the breakfast was very good. We had booked a suite as a treat and a four poster bed. The bedroom was quite cramped though clean, the... More

Was this review helpful? Yes 1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear AVB159 I would just like to say thank you for all the nice comments regarding both the food in the hotel and the staff. I am however sorry that on this occasion we did not meet with your expectations regarding your room. I have just replayed to Geoffrey T and all I can say is that great things are... More

Stockport, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for three nights for a short break in November. The hotel was clean and well maintained. The staff were very willing and friendly. The hotel is in an old house that has been extended. The dining room is in what would have been the cellar down some steep stairs. The brick work is partially exposed and there are... More

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Geoffrey T Great title “Give it a whirl!” and I agree with you more should. The problem is we are full most of the time, which is great for me but means so many are missing out. I do wish sometimes that people would book more in advance to avoid disappointment. The owner and I have taken on board... More

Chester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel with my son during half term. The hotel had been recommended by a work colleague and we will definitely return in the new year. The room was great lovely four poster bed and plenty of space. From the moment we arrived the staff made us so welcome and nothing was to much for them, there... More

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Bamba12310 Thank you for your kind review of the hotel. We are just about to put a new menu in and until I looked at your review had taken the Fish cakes off but I have now put them back on. I was pleased to see your son had enjoyed the pool I know we are very lucky to... More

UK
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I booked the Kilima hotel for a short anniversary break and were generally happy with our 3 night stay. We weren't put off by the distance from town, it was certainly handy to have a hotel with a free car park. Took a brisk 10mis to reach the town walls then another 5-10mins to reach the centre... More

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Buddycoluk, Thank you for your review of the hotel. I was pleased to see that you had in the main enjoyed your stay with us. I have taken on board your comments and will be addressing them. On the subject of the broken seat in steam room we have looked into this problem with many companies but none seems... More

Fife, United Kingdom
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only a 15 minute walk into York through the Micklegate this hotel is ideal - it has loads of parking, good sized rooms, old style character, Breakfasts were good, service excellent. On a bus route into town and taxis we hired were less than £6.00

Was this review helpful? Yes 1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Alisdair McRae I think you have summed up in a few words exactly the hotel that we are. Set in the perfect location not too far out but not too close to the city centre. We are very lucky to be on two main bus routes into the city and as you so rightly say a taxi is only... More

Chelmsford, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We arrived very late but Chris the manager was waiting like a member of the family with good humour and a smile, such a great start to our weekend in York. Overall we couldn't fault the hotel at all. Our room was sizeable , clean and comfortable. ( room 22) The leisure facilities are great and we had enough time... More

Was this review helpful? Yes 1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Sharon H Thank you for your very kind review. You are now a member of my extended family and as such don’t forget to call me directly when you wish to return and see more of York. I was pleased also to see your comments regarding the Breakfast at the hotel and can let you know that Visit England... More

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Additional Information about BEST WESTERN Kilima Hotel

Address: 129 Holgate Road, York YO24 4AZ, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Kilima Hotel 3*
Number of rooms: 26
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Also Known As:
Best Western York
York Best Western

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