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BEST WESTERN Kilima Hotel

#13 of 46 Hotels in York
Certificate of Excellence
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129 Holgate Road, York YO24 4AZ, England
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BEST WESTERN Kilima Hotel
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BEST WESTERN Kilima Hotel
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386 reviews from our community

Traveler rating
    168
    158
    43
    11
    6
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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    (386)
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    (99)
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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Chris and his team here at the hotel Kilima are just fab. I was going to York on business but the family decided they wanted to join me at the last minute. I was only booked into a double room and was happy to squeeze our young daughter in beside us (it was only for 2 nights) but they went... More 

Was this review helpful? Yes 2
Nuneaton
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We've spent two nights here bed and breakfast as a base for a visit to York. Having been quite simply baffled for choice on where to stay we had booked in advance online and got a good deal. On arrival the impression is good. The hotel looks tidy and well looked after. The car park at the rear has CCTV... More 

Was this review helpful? Yes 1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Butterfly1980, Thank you for your kind review of the hotel. I was pleased to see you enjoyed all the facilities on offer and that the refurbishments that are on going did not spoil your stay. I do hope you return soon but don't forget to call me direct for the best price. Regards Chris Hotel Manager More 

Hyde, United Kingdom
Reviewer
4 reviews 4 reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Took mother in law for a short break as a birthday gift. Nice clean rooms but mine and my wife's was rather too hot as it was over the kitchen, this was the only thing that detracted from a 5* stay. Staff excellent, very helpful, food is very good and plentiful. Would recommend to others to stay. Quite close to... More 

Was this review helpful? Yes 1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Peter I, Thank you for your review of the hotel. What a wonderful women your mother in-law was. It was a pleasure to serve you all and I do hope you will return one day. Regards Chris More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Me and my partner stayed for 2 nights bed and breakfast, the whole stay was amazing,great staff,great rooms and amazing food! All staff and the manager could not do enough for us. We regularly visit York and we will not stay at any other hotel in the future! The kilima will be our first choice everytime. Fantastic. Thanks for a... More 

Was this review helpful? Yes 2
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Craignleva, Thank you for your kind review I look forward to your next visit. Regards Chris More 

Kent, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived for a 1 night stay and received a very ward welcome. The hotel is a convenient stroll into York, about 20 minutes and a great base. We stayed in a family room, with a sitting room area and appreciated the extra space this gave. The bed was a sort of 4 poster - it had posts but not the... More 

Was this review helpful? Yes 1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Clare F, Thank you for your review of the hotel. I am pleased you had a good stay with us and that you made good use of the forgotmenot box. I always read the comments that the guest leave and on this occasion can inform you that I have already acted on one of yours. As from Tuesday this... More 

Leeds, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the friendliest hotel have ever stayed in . Chris is fantastic and booked us in a great room. made full use of the facilities, the restaurant was busy and comfortable , great food and bar .. loved it thanks

Was this review helpful? Yes 1
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Ladyp1808, Thank you so much for your very kind words. I do hope to see you again soon. Regards Chris More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed at kilima hotel at the weekend + we had a fantastic time. All of the staff were amazing+made us feel so welcome. Nothing was too much trouble for them, they arranged taxis for us, gave honest advice about the attractions in York + lent us champagne glasses and an ice bucket for a bottle we... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Mayman21, Thank you for your great review of the hotel. What a very nice couple you are and from all the staff it was a pleasure to serve you. When you are ready to make your next booking just give me a call direct and I will personally make sure you get the rooms you need at the best... More 

Epworth, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our short break at this hotel. First, the negative - if you view it that way - it is an old building and there are some slightly shabby aspects to it. But: Every member of staff provided first rate customer service. The bed was the most comfortable I've ever slept in. The room had all expected amenities... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Julia B, I was very pleased to see that you enjoyed the new beds we put in the hotel. I agree with you that a good nights sleep sets you up for the day ahead. Regards Chris More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The manager Chris and his staff were extremely welcoming , very warm and friendly. The hotel has a very good restaurant, serving a lovely breakfast and a quality evening meal. We had a really nice 4 days here.

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Alan and Kerry P, I am so pleased you had a wonderful 4 days with us and found lots to do in our historic city of York. I hope to see you soon but until then have a great summer. Regards Chris More 

Bridgend, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had chosen this hotel for the location more than anything else, as we didnt want anything in central York, but didnt want something more than a 15 minute walk away - this fitted the bill perfectly. Chris the concierge is not only very knowledgeable about the area, but a joy to chat to. Very nice 4 poster bed in room... More 

Was this review helpful? Yes
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Angela A, Thank you for your very kind review of the hotel. I am so pleased you enjoyed your stay with us and I do hope to see you soon. Regards Chris More 

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