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All 45 York hotels

Hilton York

4.0 of 5 Hotel   |   One Tower Street, York YO1 9WD, England
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61%
Ranked #35 of 45 hotels in York
A recent review
4 of 5 stars reviewed yesterday
Jimmyposhfan
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1,238 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Top Contributor
72 reviews 72 reviews
5 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed yesterday NEW

My family and I stayed here for one night on a stop over to a holiday cottage in north yorkshire. I wasn't expecting too much but was plesantly surprised. The room was fine and as I would expect and the breakfast in the morning was very nice. The hotel is located opposite the castle museum. The staff were very friendly... More

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Reading, England
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed for one night on business. The hotel is very nicely situated and is within walking distance of most of the city attractions. It also has parking onsite. However, I was quite disappointed with my room which had quite a budget feel about it, something that is not reflected in the price. It was clean but could probably best... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

First off the location is awesome. You are super close to everything in the city. It only takes a few minutes to get to all the major attractions which is a huge plus. The staff seem willing to help out where they can but when you have A/C issues at night there is nothing they can do to help since... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Chichester West Sussex UK
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hilton York Castle is truly a great place to stay. It is central to the city and all the sights. York Castle (a 'keep' from Wm the Conqueror's days) is just across the road from the hotel. The hotel is clean everywhere. The staff are helpful, welcoming and will do just about anything to help you. Just ask! It's... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Our second stay at this hotel, which is in an excellent, central location in the city opposite Clifford's Tower, perfect for visiting the city itself. The hotel is good, not luxury but perfectly acceptable. The staff are great, all very helpful, friendly and made our two night stay a pleasure. We will be back.

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London, United Kingdom
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

The situation of the hotel was great and very close to the centre. however the room was dirty with cigerette lighter being left on the floor, and the shower had to be turned on 5 mins before you wanted to have a shower. The other major problem was the noise from the street below, which you ahve to contend with... More

Review collected in partnership with Hilton Hotels & Resorts

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HiltonYork, General Manager at Hilton York, responded to this review

Dear 629gary, Thank you for taking the time to post feedback onto TripAdvisor, following your stay at the Hilton York. I was disappointed to read your comments regarding the areas, our services failed to deliver to your expectations. I would like to assure you that your experience is certainly not reflective of our normally high standards of service. Your comments... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed in York for one night on a Monday in July. Booked online as the room rate was half price and have always wanted to stay in The Hilton in York (usually stay at the ibis) Check in was not very smooth, receptionist telephoned housekeeping to see if our room was ready and we were kept waiting for approx 15mins... More

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HiltonYork, General Manager at Hilton York, responded to this review

Dear katydo12, Thank you for your feedback on your recent stay at the Hilton York hotel. I am pleased to read that you had a comfortable stay and enjoyed the complimentary upgrade package and our great Hilton Breakfasts. Should your travels bring you back to the area I hope we have the opportunity to welcome you back to the hotel.... More

Contributor
17 reviews 17 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Over priced and not at all to the standard we expected for £200 a night. Location is the best thing about this hotel. I have stayed in better for a lot less money. The bed was comfy and the room a decent size, but no better than a premier inn. Parking attendant was no where to be seen we had... More

Was this review helpful? Yes 1
HiltonYork, General Manager at Hilton York, responded to this review

Dear Janet H, Thank you your comments following your recent stay with us. I was sorry to hear that on this occasion we failed to deliver to your expectations, as it is extremely important to us that all of our guests enjoy their stay. Your feedback has been noted and shared with the relevant Managers for their attention. I do... More

Lancashire
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the hotel for 3 nights, I had a double room to myself and my daughters shared a twin room. My room was clean and tidy if a little worn around the edges but certainly nothing too bad. My daughters room was spacious, clean and tidy too. Sadly it was also noisy, their room {144} was directly beside the... More

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HiltonYork, General Manager at Hilton York, responded to this review

Dear DASL, Thank you for taking the time to write a review on Trip Advisor. I am pleased that overall you had an enjoyable stay and found the room to be spacious and the Front Desk team helpful and friendly. I do apologise for the noise issue. I have passed your comments on to the Maintenance and Night Manager, as... More

Glasgow, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

I recently stayed at the Hilton York when in York for a 3 days course. The Hotel itself is nice and the staff were friendly enough but I expected more for my money. I found it unusual that a Hilton wouldn't have fitness facilities or access to a gym. I also think that WIFI should be included in the cost... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonYork, General Manager at Hilton York, responded to this review

Dear Michelle G, Thank you for your comments regarding your recent visit. I am sorry your stay was not indicative of what you have come to expect from a Hilton hotel. WiFi is complimentary in the Lobby and Restaurant areas. We truly appreciate your feedback and for taking the time to post your comments as we use these to monitor... More

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Additional Information about Hilton York

Address: One Tower Street, York YO1 9WD, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton York 4*
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Also Known As:
Hilton York Hotel York
Hilton International York
Hilton Hotel York
York Hilton International

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Amenities

Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#11 Luxury Hotel in York
Hotel Class
Official Description (provided by the hotel)
The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more   less 
Number of rooms
130

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