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All 47 York hotels »

Hilton York

4.0 of 5
One Tower Street, YO1 9WD, England
Hotel amenities
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Ranked #28 of 47 hotels in York
3.5 of 5 stars 478 Reviews
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478 reviews from our community

What travelers say about this hotel
  • Car park(28)
  • Very good(12)
  • Reception staff(11)
  • Friendly and helpful(9)
  • Double double(8)
  • Clean and comfortable(8)
  • Clifford Tower(7)
  • Little bit(7)
  • Henry J Beans(7)
  • Great location(7)
Traveler rating
    96
    159
    119
    60
    44
Only show reviews for Family (81) | Couples (205) | Business (38)
Date Rating
marran25
London, United Kingdom
Contributor
19 reviews
9 helpful votes
3 of 5 stars Reviewed February 8, 2012 NEW

Well located within easy walk of all city attractions and train station. Room dated, bog standard decor and in desparate need of a makeover. Perfectly clean and staff very obliging. Arrived late at night, mid-week and charming receptionist did me a great deal to include parking. At Travelodge rates it is just fine, at advertised rates I would avoid as... More

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M1stymorn
Goole, United Kingdom
Contributor
12 reviews
5 of 5 stars Reviewed February 7, 2012 NEW

Extremely helpful staff, rooms are tastefully decorated and clean. Out 2nd stay here and both have been very positive. More

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Elwyn J
chepstow
Senior Reviewer
10 reviews
10 helpful votes
4 of 5 stars Reviewed February 4, 2012
1
person found this review helpful

I have stayed at the Hilton York on a number of occasions over the past few months. The hotel is very well located for a visit to the city, while being extremely easy to access by road. The main shopping centre is no more than a 5-10 minute walk away, as is the world renowned Minster. The hotel rooms are... More

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Emseab
Reviewer
4 reviews
5 of 5 stars Reviewed February 3, 2012

Stayed here Feb, loved the location and feel of the hotel. Was fantastic location for all the sights of york. Had great room with robes always a bonus. Room spotless staff flawless in their roles have not stayed at a better hotel in york. Only downer is off site car parking. deffo would stay again More

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Nick Taylor, General Manager at Hilton York, responded to this review
February 6, 2012

Dear Guest, Thank you for your positive comments on this website. I am pleased that you enjoyed your stay and found the location fantastic for exploring York, and my team to be most friendly and helpful. I look forward to welcoming you back to the Hilton York in the not too distant future. Kind regards, Nick Taylor Hotel Manager More

Eileen H
Stokesley
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed January 30, 2012

I stayed at the Hilton in york at the end of January for our wedding anniversary. I have mobility problems but the location was perfect for seeing York and there are plenty of places to stop for drinks and resting. The Hotel overlooks the Tower and is very near the Yorvik and Shambles. I booked online for the first time... More

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Nick Taylor, General Manager at Hilton York, responded to this review
February 6, 2012

Dear Guest, Thank you for your comments on this website. I was disappointed to read your feedback regarding the areas our services failed to deliver to your expectations. However, I was pleased to learn that you found the location to be perfect and the breakfast team extremely helpful, I will be passing on your comments to them as they serve... More

vampira22
saltburn by the sea
Contributor
12 reviews
14 helpful votes
4 of 5 stars Reviewed January 30, 2012

Hilton york comfortable rooms, handy for all amenities as only a short walk into centre More

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anula0909
Manchester, United Kingdom
Top Contributor
52 reviews
21 helpful votes
3 of 5 stars Reviewed January 28, 2012

Average hotel with very good location. As York is quite small town you can easliy walk around the town and the hotel's location is very handy. Room was a bit of tired, clean, very comfortable bed but very poor quality design. I would say " Hilton can do better". The bar area was quite good but service was very poor.... More

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Nick Taylor, General Manager at Hilton York, responded to this review
January 31, 2012

Dear Guest, Thank you for your feedback on this website. I was concerned to read your comments regarding the areas our services failed to deliver to your expectations. I have noted your comments regarding the poor service you received and have since spoken to the Food and Beverage Manager who is taking the necessary corrective action with a focus on... More

CosSwitzerland
Switzerland
Senior Contributor
21 reviews
78 helpful votes
2 of 5 stars Reviewed January 24, 2012
3
people found this review helpful

We stayed as a family of four in December 2011. We were in York for two nights and after searching for 4-5 star hotels in York city center opted to go with the Hilton. The location is great, right behind the main shopping area, easy walking distance to the Shambles, York Minster, and if you don't have much luggage the... More

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Nick Taylor, General Manager at Hilton York, responded to this review
January 31, 2012

Dear Guest, Thank you for taking the time to write a review on this website. I was disappointed to read your comments regarding the areas, our services failed to deliver to your expectations, whilst I would not like to make any excuses, I would like to assure you that your experience is certainly not reflective of our normally high standard... More

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markedman
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12 helpful votes
5 of 5 stars Reviewed January 15, 2012
1
person found this review helpful

Stayed here for two nights over the weekend and would just like to say what a great place. The staff where very friendly and would always say hello whenever you walked past them in the corridor. The location is great being opposite tge tower and about a minute from York dungeon and the Yorvik centre. I took the option to... More

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Nick Taylor, General Manager at Hilton York, responded to this review
January 31, 2012

Dear Guest, Thank you for your kind comments on this website. I am pleased to read that you had an enjoyable stay and found my team to be most friendly and that you also enjoyed the Hilton breakfast. My team work hard to ensure we deliver the highest standards of customer service at all times and I am pleased that... More

Holmegate
Cumbria
Contributor
20 reviews
16 helpful votes
4 of 5 stars Reviewed January 15, 2012

We arrived at the Hilton and used the valet parking service; the same member of staff assisted on arrival and checkout and was very polite and helpful. We were too early to check in so left the luggage in the car and went to explore York which is right on your doorstep. Our room was clean and comfortable with two... More

Was this review helpful? Yes
Nick Taylor, General Manager at Hilton York, responded to this review
January 31, 2012

Dear Guest, Thank you for your comments on this website. It is a pleasure to receive such positive feedback and I am pleased that you found the room to be comfortable and received excellent customer service from Shirley in Housekeeping, I will be passing on your comments to her and the rest of the team as they serve as a... More

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Hilton York Also Known As

  • Hilton International York
  • Hilton Hotel York
  • York Hilton International
  • York Hilton
Address: One Tower Street, YO1 9WD, England

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