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All 45 York hotels

Elmbank Hotel

3.0 of 5 Hotel   |   The Mount | Driffield Terrace, York YO24 1GE, England
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37%
Ranked #44 of 45 hotels in York
A recent review
4 of 5 stars reviewed 2 days ago
KeithB1948 Norwich, United Kingdom
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544 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just returned from a 3 night stay could not fault it,we were in room 232 which was spacious and clean bed linen beautifully white and clean towels daily,staff were friendly and the breakfast waiter very efficient,we pre-booked the full English breakfast buffet which had plenty of choice at £3 per head!! Cannot comment on bar staff as we didn't use... More

Was this review helpful? Yes 1
Middlesbrough, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

stayed at this hotel for the races, how very disappointing it was.....the hotel is crying out for a refurbishment,very dated....reception staff and bar staff really unhelpful...definately wont be staying again

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Middlesbrough, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

waited a full year for my week end at the races in york ..... arrived with 3 heavy bags at about 1.00pm knowing check in time was 200pm granted [ i just wanted to leave my bags if need insteps what i thought was the head barmaid long black hair ...... your to early room s not ready till 2.00pm... More

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Blackpool, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a two nights stay at the Elm Bank and it was a pleasant stay. There are three sections to the Elm Bank, the main house part, the annex and the lodge across the road. There were three in our party and we booked 2 rooms, mine being a large double (just for myself) in the main hotel... More

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were four girls staying here for a trip to the races on Saturday paying £64 B&B for x2 twin rooms. Perfect location for the races you can walk there along with the steady stream of people also going that way. Upon arrival (11:30) we were pleasantly surprised that we could check in early, we were prepared to just leave... More

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Cardiff, South Wales
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looked very impressive and the main lounge and imposing staircase gave us the 'wow' factor. Reception staff were friendly and helpful. So far, so good.. Carpet on landing was in need of hoovering and had bits of black tape holding it together. Room 245 - door looked as if it had previously been broken onto. Room was 'tired';... More

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1 review
1 of 5 stars Reviewed 1 week ago

Not the best hotel in york, found the staff not helpfull. Never anyone behind the bar when needed, we were at the side of hotel and not in it. At breakfast not enough staff had to wait for 20 mins for the breakfast bar to be re stocked with food. So overall very dissapointing as it wasnt cheap. Will never... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had a very bad stay in this hotel. The room was dirty and stuffy, the linens were not changed and the reception staff especially were not helpful at all. I would ask anyone to stay away from this one. Our one week stay was not good at all, waste of money,

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Guest, Thank you for your review and rating. Accommodation may sometimes be swapped if the original allocation does not meet with your needs (on availability). On short stays our Housekeeping staff will replenish stocks of complimentary tray, towels and toiletries. Accommodation is also cleaned, vacuumed and dusted. Bed linen will be changed if requested by guests during their stay.... More

Petersfield, United Kingdom
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Seems a bit mean to say it was value for money and nothing else; however, there is little else to add. The room was a good size for an economy twin, especially considering we only paid £55 - without breakfast - but I would love to see some investment in the hotel overall as it was a bit sad. Investment... More

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Cathy, Thank you for taking the time to review our Hotel. The Management and Staff are pleased that we met with your needs and we could make your sleep a more comfortable one during your stay. We hope you will return to York and our Hotel in the future. More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The elmbank hotel is of an average hotel in need of updating its part of the cairn hotel group which has a few hotels within the group and also manages some aswell for the hilton brand and holiday inn brand if the elmbank was to be updated it would be a real nice hotel the hotel really would suit coach... More

Was this review helpful? Yes
GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. The Management and Staff are working flat out during refurbishments to ensure we do not disrupt our guests during their stay. Our refurbishment program is a slow process especially during the busy summer season. We hope guests can bear with us during this time. More

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Additional Information about Elmbank Hotel

Address: The Mount | Driffield Terrace, York YO24 1GE, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elmbank Hotel 3*
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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Class
Number of rooms
63

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