Expected the worse but wasn't as bad as some reviews. Beautiful interior decor but rooms need overall renovation and disappointing.Room decor dates back to the 80's and in need of upgrading.Quality of room is luck of the draw.Some fine,some a bit ropey. Food satisfactory but not at the prices the hotel charges.Not enough staff to cover all duties. more

Would start by saying that this hotel is not as bad as some of the reviews suggest. We received a very good online rate of £50 per night bed and breakfast. This rate was a special offer and to be honest i'm not sure I would pay much more than this. The location for the centre of york is excellent... more

Looks charming on the outside and in the entrance but needs a lot of work. Our room was dirty and smelt. we didn't get any sleep. more

We stayed on the second floor in the main Hotel and we found our room to be large and clean. The ensuite was fairly new, clean and modern. I think it must have been decorated in the last year as it did not look shabby. The location was great, there are plenty of places to eat that are a 10... more

I contacted the hotel direct to book a weekend, and the receptionist told me it would be half price if I booked online. Which I did, and it was. I then read some reviews of the hotel and regretted booking. On arrival, I was impressed with the exterior of the hotel. Check-in was ok, and the hotel lounge was busy.... more

Having read some of the reviews (after booking our stay) my wife and I were very unsure about this hotel. However on arrival we were met by a very polite and helpful receptionist and given precise directions to our room. The room itself was very clean and tidy, bed very comfortable and definitely no damp smell. During our stay fresh... more

We stayed for one night in the Elmbank Hotel over August Bank Holiday weekend, after booking only the day before without checking any reviews. When I later checked reviews, I started to panic, thinking that it was going to be awful (I even looked to book another hotel, willing to forfeit my payment). However, my panic was completely unfounded. It... more

Arrived after 7.30pm. Had to park away from hotel as car park full. Walked into dinghy, tired reception area. Receptionist was young, pleasant and helpful. On opening our bedroom door there was a very strong damp, foisty smell. Horrid grubby net curtain at window. Bedroom and bathroom also very tired looking. Rang Reception who could not offer another room. Decor... more

We stayed here as the recommended accommodation for a friends wedding. It was pricey so we took some assurance to the level of quality having paid less for the local Travelodge a year or two previous. First off we booked a family room which was very spacious but was like the room from a decade taste and cleanliness forgot.... the... more