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All 46 York hotels

Elmbank Hotel

3.0 of 5 Hotel   |   The Mount | Driffield Terrace, York YO24 1GE, England
Hotel amenities
Elmbank Hotel

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Ranked #45 of 46 hotels in York
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509 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Buton On Trent
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband booked this hotel as a surprise for our anniversary. He had spent hours searching and it seemed beautiful on the internet. On entering the hotel we both said 'wow', the reception area and stairs were stunning so we were very excited to see our room. Oh dear soooooo small!!! We've never stayed in such a tiny room, couldn't... More

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear StvnPeck, Thank you for your review and rating. Accommodation within the Elmbank Hotel & Lodge vary in size. Larger rooms are available if requested (on availability). The UK has been experiencing some warm spells of late which has lead to and increase in temperature as well as the insect population. Our Housekeeping Staff open the accommodation windows to air... More

Manchester, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

booked a double and single for mothers day. rooms were fine apart from very creaky floor in the double room (232). £5 in a cab to the heart of the city. Four course table d' hote menu in the evening was tremendous value for money and breakfast was great. The bad reviews had me apologising before I got there but... More

Was this review helpful? Yes 1
GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Jenny, Thank you for your review, rating and recommendation. We are all very pleased that you have had a good visit and hope to see you in the future. P.S. Belated Happy Mothers Day x More

1 review
3 of 5 stars Reviewed 1 week ago

A nice stroll from the city. Aged rooms with an above average price tag. The service was adequate but nothing beyond. The hotel bar and anti room were pleasant and hold the heart of the hotel. The hotel does the job. I would expect the carpets within the rooms are due renewing.

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Wayne, Thank you for your recent review and rating. Refurbishments have commenced within the Hotel however this is a slow process as York is a very popular city all year round. The Management and Staff hope that you will return to York and the Elmbank Hotel & Lodge. More

northumberland
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Elmbank Hotel is in a good location for getting into York.The hotel rooms are adequate but the main reception area with its leather sofas and real fire is fab. A little pricey at £94 which doesnt include breakfast but overall not a bad hotel.

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Kirsten, Thank you for your review and rating. The Elmbank Hotel is situated a mere 600 metres from the City boundary walls to the south side. Not too far away for a short stroll into town via the leafy suburb. Prices at the Hotel for weekend reservations are in keeping with the surrounding areas and can often be more... More

Bourne, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

First interest by staff on arrival , get you to pay for the room ! I can see why, as you would not want to pay after you had seen the room and the state of the Hotel . Very dirty loose fitting old carpets and bad décor. Dead flies on the staircase window sill . The room was very... More

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Peter, Thank you for your recent review and rating. The Elmbank Hotel is a Grade II listed building which still retains many of the original features. The décor within the public areas is in keeping with the age of the building(circa 1870). We have had a recent mild spell of weather within the UK leading to a sharp increase... More

Middlesbrough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from a Sunday night stay at the Elmbank ( our 2nd Stay ) , booked thru Trivago and only paid £39 . Hotel looks amazing from the exterior the interior appears dated but this adds to the charm , possibly a bit more focus on the detail of cleaning is needed . Free parking is available at the... More

Was this review helpful? Yes 1
GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear JoAnne, Thank you for your recent review and rating. Staff are on hand 24 hours a day to resolve any issues that arise during your stay, this service extends to housekeeping duties. Alternative accommodation is offered if the original allocation is not to your satisfaction(on availability). Refurbishments have commenced to the accommodation within the Hotel however this is a... More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

First impression was good, nice building exterior and reception. However in gaining entry to our room it was just below the standard we expected for the price. Furniture was dated and shabby. The wallpaper was coming away and just overall appearance was not that nice. On the plus side the bed was comfy and the shower was good so if... More

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Dunny, Thank you for your review and rating. Refurbishments have commenced within the Hotel however this is a slow process as York is a very popular City. The Management and Staff hope that you will return to York and The Elmbank Hotel & Lodge. More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for one night and only paid £55 which is a great price for being so close to York centre. However I wouldn't have paid anymore than £55. The management must see the repeat comments about cleanliness. Our room had been 'surfaced cleaned' as behind the beds, skirting boards, shower head, windows were all filthy with inches of dust. The... More

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Westerdale, Thank you for your review and rating. Our Staff are on hand 24 hours a day to resolve any issues that may arise during your stay, this service includes housekeeping duties. Alternative accommodation is offered if the original allocation is not to your liking (on availability). The Management and Staff hope that you will consider using our Hotel... More

Essex uk
Contributor
20 reviews 20 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from a long weekend at the Elmbank Hotel in York. We booked on a deal which included breakfast. We were greeted by friendly reception staff, went into bar for a drink while waiting a few minutes for our room to be ready. Given key, made our way up sweeping staircase overlooking the central hallway. Went into our spacious... More

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Terry, Thank you for making your reservation with the Elmbank Hotel & Lodge. The Management and Staff a very pleased that you have enjoyed your stay with us. We hope you will return in the future and also hope you won the game of dominoes. Thank you for a lovely review :D More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The building looked fabulous and we automatically had high hopes, specially entering the building; viewing the open fire place and sofas. All looked so good. However, we were greeted by a rather okay staff who didn't make much effort to smile, nevertheless we carried on. The rooms are small for my liking and you get the thought that they tried... More

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GaleMcElwee, Manager at Elmbank Hotel, responded to this review

Dear Craig, Thank you for your review and rating, we appreciate you taking the time to do so. I am very pleased that we were able to resolve the issues that arose during your stay. Unfortunately the WiFi is only available in the public areas of the Hotel at the moment. If guests are having trouble connecting we re-set our... More

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Additional Information about Elmbank Hotel

Address: The Mount | Driffield Terrace, York YO24 1GE, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #45 of 46 hotels in York
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elmbank Hotel 3*
Reservation Options:
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