Stayed for 3 nights on a biz trip. Overall, very pleased with everything. Room service was exceptional IMO, very quick service, good food, from order to room in under 15mins, on 2 nights, that has got to be one of the best i have experienced anywhere. Check-in & out was smooth, i asked for my room to be changed on... more

We stayed one night at the Novotel. It was one of the few hotels that could be booked for one night only, and in fact while we were checking in we overheard a receptionist telling someone over the phone that there was a minimum two night stay, so not sure how we managed it! We paid £95 for a double... more

I stayed at this hotel on business for a week. I had a great stay. The staff are very helpful and welcoming. The hotel has a pool which is lovely. Rooms are a bit in need of re-decorating but otherwise kept clean. The rooms are quite which is brilliant for York which can be a noisy place. The breakfast was... more

Stayed here for two nights for my husband’s Birthday. After reading some of the reviews, I was a little worried that everything would be ok. All turned out well. The staff are all friendly and helpful. The breakfast offered a good choice, though the service was lacking at peak times (no tea or coffee offered, no milk on the table).... more

A comfortable hotel with nice rooms and excellent staff. Located just outside the city walls and within walking distance of all sights and the university. Bar prices not too bad. Food better than average. Pool is small and overdue for renovation (due this summer I believe). more

Just returned from a weekend at this hotel.Location was great.Rooms large & comfy.We stayed half board(2 kids stayed free).The food was excellent & plenty of it.Staff friendly & helpful.Would definately return here. more

Great hotel in ideal location near enough to walk into city centre and far enough out for a quiet location. Parking is £5 for 24 hours and another £5 for next 24 hours which is very reasonable as we made the mistake of paying the £5 for our over night stay and then leaving the car park to park in... more

The hotel is central which is great as you needn't drive anywhere and the staff are all friendly and helpful. The room was functional, clean and comfortable but nothing special. The pool is smaller than the hotel's website shows and when we visited (half term) was quite busy. The bar is good and sells tasty 'nibbles' (potato skins, nachos etc.)... more

The rooms here are typical of any chain hotel, with a good location and facilities, but what set this hotel apart for us was the quality of the staff. We spent one night here with some friends and our baby daughter. The staff here are superbly trained. There was a query with our booking and Anastasia on reception sorted this... more