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Novotel York Centre

#24 of 44 Hotels in York
GreenLeadersBronze level
4.0 of 5
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Fishergate, York YO10 4FD, England
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Ranked #24 of 44 Hotels in York
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed yesterday
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1,549 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for one night and wouldn't return. Receptionist couldn't answer our questions confidently, there was no tourist leaflets/info in reception, the room was pleasant but the walls were like paper. Breakfast was good. Nice enough hotel but have stayed in better for the same money.

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you for your review. I am disappointed to read you did not find our reception team as confident as you would have liked to answer your queries. We do have a few leaflets around the lounge and guides to the city as well as an interactive screen on which all attractions of York have been loaded. I... More 

Wolverhampton, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Booked in for a 2 night stay this was the right choice ,we booked a family room 201 overlooking the river and had loads of room and i have to say the bed was huge and comfortable the bathroom & shower were lovely and clean,we did eat in the first night and enjoyed a great meal with good service as... More 

Was this review helpful? Yes 2
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you very much for your kind comments. I will share them with the team in all departments including the kitchen. I am very pleased you had a good break whilst with us and I hope we will have the pleasure to welcoming you back in the near future. Thank you once again. With kind regards, Christophe Ughetto More 

Carlisle, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visited York last weekend for our anniversary, staying Friday till Monday at at this hotel. It is within walking distance of the city centre and very comfortable and a very enjoyable breakfast. Never ate or bought a drink in the hotel as thought it was pricey, but there is a huge amount of great eating places inYork, with a witherspoons... More 

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Just a quick note to thank you for your review. I am glad you enjoyed your break on this special occasion and I hope we will have the pleasure to seeing you again soon. With kind regards, Christophe Ughetto More 

Austin, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We spent two days exploring York and this hotel could not be better located. We parked the car and walked everywhere. The room was stylish, clean and comfortable with a view of the rivers. I especially appreciated lovely big towels! Very comfortable bed and a lovely sofa. As we didn't eat in the hotel we didn't interact with many staff... More 

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and thank you for your comments. I am delighted you enjoyed your stay with us. Our guests comments are an invaluable source of information and help us a great deal in improving our service. Once again, a big thank you for your review and I hoep we will see you again in the future. With kind regards, Christophe... More 

Thornaby on Tees, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my girlfriend as we were going to a concert at the york Barbican that night which is a stones throw away, really nice inside, pleasant staff on arriving and the rooms were nice and clean with everything in it, including minibar were you could keep drinks cold, iron and most importantly for my girlfriend a hairdryer.... More 

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you so much for your review. I hope you had a great night out at York Barbican. I have shared your review with the team ad we are looking forward to seeing you again soon. With kind regards, Christophe Ughetto More 

Swindon
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I visited York for 2 days at the beginning of February for a 2nd time. On our first visit we were at an hotel a little way from the City Centre. On this occasion we decided a more central location would be better. we were not disappointed. This Hotel is located next to the river and only... More 

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you so much for your review. I have shared it with the team and we are all pleased we could contribute in making your second visit to York an enjoyable one. Thank you once again and hopefully we will see you again soon. With kind regards, Christophe Ughetto More 

Liverpool
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Novotel was a really well designed place with clean, great rooms however the swimming pool is tiny and so are the changing rooms. Staff were OK but maybe a little off at times. I think what shined was the design. But a warning to all, if you prefer classic hotels then this isn't for you.

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you for your honest feedback. I will certainly share your views with the team as we usually do pride ourselves on a genuine, friendly service. I am sorry you did not experience this during your stay and whilst we do share the positives, we will also definitely address the not so positive. I hope we will have... More 

london
1 review
3 of 5 stars Reviewed 1 week ago

My room was spacious, the bathroom was clean and newly renovated. However there was a very obvious rip in the duvet cover. They seemed to be doing renovations downstairs and when they started building work it woke me up early as my whole room was shaking it was extremely loud!! If I had been staying any longer then I would... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and many thanks for your review. I am sorry to read your stay was distrubed by some very loud noise. Should you wish to contact me on Christophe.Ughetto@accor.com to discuss the matter further, I would be more than happy to understand what was the reason of the disturbance. Thank you once again for taking the time to share... More 

Suffolk
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed a 2 night stay here last weekend. Room was very clean and facilities within the hotel were very good. Breakfast was very good, with lots of choice and variety, however the evening meal we had at the hotel restaurant wasn't the best and actually was quite pricey, Staff were very friendly and helpful and the location of the Hotel... More 

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. I would like to thank you for staying with us and taking the time to write a review. I am pleased to read you would use us again in the future and we are all looking forward to seeing you back to York. I will also share your comments with regards to the evening meal with our chef.... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Arrived to a very family friendly modern spacious clean well decorated welcome. Staff were very helpful. It was a short trip to the railway museum and the hotel catered for all our needs on our return. Tired and hungry we went for a lovely swim In a great clean pool with fluffy towels and followed with a great choice dinner... More 

Was this review helpful? Yes 2
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, Just a few words to thank you for your review. I am delighted you enjoyed your stay with us and am looking forward to seeing you again in the future. Thank you once again. With kind regards, Christophe Ughetto More 

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