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Novotel York Centre

4.0 of 5
Fishergate, York YO10 4FD, England
Hotel amenities
Novotel York Centre
Ranked #26 of 47 hotels in York
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837 reviews from our community

Traveler rating
    212
    362
    188
    51
    24
See reviews for
Families
328
 
Couples
290
 
Solo
29
 
Business
61
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Tamworth, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 18, 2013 NEW

The hotel was clean and tidy and the staff friendly and helpful especially the bar staff who should be commended. The rooms are spacious and functional. I did not like the fact that everything is extra, breakfast, parking, wifi. I honestly believe that parking, if you are a resident, should be free. I also think in this day and age,... More

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London
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 16, 2013 NEW

On our second night (Saturday) in this convenient and comfortable Novotel our sleep was disturbed by shouting and banging by other guests between midnight and 3AM. However reception was most helpful in arranging for the room to be serviced at a time of our choosing on Saturday morning.The hotel was busy but efficient.

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Review collected in partnership with Accorhotels.com

ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 17, 2013

Good morning and thank you for your comments. I am sorry to read to read you were disturbed by other guests on your second night and will share your comments with our night team so that they are aware. I am however very pleased to read you found our team to be helpful and flexible to meet your needs. Thank... More

Brotton, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 16, 2013 NEW

These big hotels are all the same, good clean spacious and lacking in character. This one had good views of the canal. Beds were comfortable, facilities OK. Weren't too happy about having to pay quite a bit to park the car overnight in the car park right outside the hotel, thought that was a bit mean and unexpected. Staff helpful... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 17, 2013

Good morning. Only a few words to thank you for your honest feedback. I have taken your comments with regards to the car park charges and have passed on your review to our teams. I hope we will have the pleasure to welcoming you back to one of our hotels in the near future. With kind regards, Christophe Ughetto More

Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2013 NEW

Just returned from a wonderful weekend away, the hotel staff were great the amenities very good, have to comment on the bar staff, wonderful and humorous especially Gregory the funniest man I have ever met from Paris ! superb service I highly recommend having a drink at the bar just for the professionalism of the guy, Hotel room very clean... More

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 14, 2013

Good morning. I have just shared your comments with Gregory from the bar and he is extremely pleased! Thank you so much for your comments and we are all looking forward to welcoming you back to the hotel. With kind regards, Christophe Ughetto More

Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2013 NEW

This was our first family city break. the hotel was easy to find and located within walking ditance of the walls. the reception staff were very helpful on arrival and suggested a few places to visit which would be appropriate for the children. the giving of toy story watches and a cuddly toy key ring were an instant hit with... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 14, 2013

Good morning. I am delighted to read the whole family had a good time in our beautiful city of York. I have also passed on your comments to the teams involved in making your stay an enjoyable one and we all hope to see you again soon. With kind regards, Christophe Ughetto More

Ulverston, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 10, 2013

Stayed overnight while in York on a break, hotel was in a good location, staff were very polite and helpful, our room was clean and the bed was so comfortable and for once in a hotel, the correct temperature .Breakfast offered a good selection and all very fresh . would definitely stay here again .

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 14, 2013

Good morning. Just a few words to thank you for taking the time to write a review following your rsecent stay with us. We are all very happy to read you had a good time and would consider us again for your next visit. Thank you once again. With kind regards, Christophe Ughetto More

Bristol, United Kingdom
1 review
4 of 5 stars Reviewed May 10, 2013

We checked in last Saturday night for a bank holiday break. I knew what to expect as I have stayed here before, as always a comfortable, warm welcoming room and of course the amazing help yourself breakfast! The only letdown this time is the extremely rude receptionist we encountered when we arrived on Saturday evening, even her younger (and much... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 14, 2013

Good morning. I would like to thank you for your comments and repeat custom. It is always a pleasure welcoming our customers back. I would also like to apologise for the rudeness of one of our colleagues at the reception desk. I can assure you that I have personally dealt with your comments and that the situation has now been... More

London, United Kingdom
1 review
5 of 5 stars Reviewed May 10, 2013

I stayed one night at the Novotel York for the first time this week. I have to say, this was the best service I have ever received in a hotel. Staff at reception was very friendly, yet efficient, really made me smile on arrival. No surprise with the room, very clean and standard. I ordered room service for dinner, and... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 14, 2013

Good afternoon. Well, what can I say? I have displayed your comments in all of our staff areas so that people can read them! We are very humbled by your comments and would like to thank you so much for taking the time to write them. We are all looking forward to welcoming you back to our hotel. With kind... More

Sunderland, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 9, 2013

Stayed here for a night. Staff very pleasant and helpful. Clean and nice spacious rooms. Will return and recommend this hotel for business or pleasure. Its within 5 minutes walk to city centre which helps alot. Parking also available.

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 14, 2013

Good afternoon. Many thanks for your review. I am delighted you found our team to be pleasant and helpful. I will certainly share your comments with all of them. Thank you once again and we do hope to see you again soon. With kind regards, Christophe Ughetto More

Abu Dhabi, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2013

All staff helpful, polite and knowledgable. nothing was too much trouble. Travelling as a hen party the staff were able to provide extra beds in each of the rooms as the hotel had become fully booked before all of the party had made their booking, something which they did not have to do. for this we were extremely grateful. Rooms... More

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ChristopheUghetto, General Manager at Novotel York Centre, responded to this review
May 9, 2013

Good morning. Thank you for your comments. I am delighted to read you enjoyed your stay and hope your hen party weekend will be one to remember! We hope we will have the pleasure to welcoming you back to the hotel. With kind regards, Christophe Ughetto More

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Hotel Summarization (Beta)

What travelers say

  • Very good(64)
  • Swimming pool(44)
  • Car park(43)
  • Executive room(27)
  • Reception staff(24)
  • Great location(18)
  • Min walk(17)
  • Reception area(14)
  • Very clean(14)
  • Staff were friendly(13)

Additional Information about Novotel York Centre

Address: Fishergate, York YO10 4FD, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Business Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in York
#8 Business Hotels in York
#11 Family Hotels in York
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Novotel York Centre Hotel
Novotel York
Accor York Centre
Hotel Novotel York
York Novotel

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Novotel York Centre
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