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Novotel York Centre

#25 of 46 Hotels in York
GreenLeadersBronze level
4.0 of 5
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Fishergate, York YO10 4FD, England
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Novotel York Centre
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Ranked #25 of 46 Hotels in York
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
PippaCG Worcester, United Kingdom
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1,596 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Worcester, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is in a really good location and the views are good but for a 4 star I was a little disappointed by the room. It was quite basic and probably my least favourite of all the novotels I've stayed in which is quite a few. However the room was clean. Reception area was nice and the pool is... More 

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Me & my family recently stayed at the Novotel & I must admit for a 4 star hotel I was disappointed. The entrance to the hotel is nice & lots of entertainment for the kids but once in the room I must admit this was not 4 star I would compare the rooms to a 2 star. Very basic, cobwebs... More 

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you for your review. I am obviously disappointed to read your stay was not to your satisfaction. I will take the time to debrief your comments with the team so that appropriate steps can be taken where necessary. Thank you again for sharing your views. With kind regards, Christophe Ughetto More 

Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Our family of four stayed at the Novotel York at the end of May. Our room on the fourth floor was more cramped than rooms at other similar chain hotels, and strangely old-fashioned. The toilet was in a separate windowless room, with a very noisy and slow to fill tank (it reminded me of a school toilet!). The room also... More 

Was this review helpful? Yes 2
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you for your in depth review. I am sorry your experience did not meet your expectations on this occasion and I will look into your comments. We will make every effort in taking appropriate steps where necessary and keep improving on our usual high standard of service provided to our customers. Thank you once again for sharing... More 

kidderminster
Contributor
15 reviews 15 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I booked the hotel for it's location and for it's value for money. It is well located and a short walk to the city centre and offered an excellent price for our overnight stay. The reception area is modern and very functional with all the facilities you require. The bedrooms are a little dated but were adequate for our stay,... More 

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and many thanks for your review. I am happy to read you enjoyed your stay with us. I am looking forward to welcoming you back next time you do visit York. Thank you once again. With kind regards, Christophe Ughetto More 

Bawtry, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Had two nights at this establishment. A little walk away from City centre but nothing that would stop us staying again. The big plus for this hotel is the staff. Everyone of them friendly, courteous and attentive. Excellent group of people and Novotel do this really well. Stayed at others in the group and staff performed along similar lines. Nice... More 

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Many thanks for taking the time to write a review. I will certainly share your views with the team. I will also review your comments with our Head Chef with regards to the buffet. thank you for bringing this to my attention and I can assure you we will investigate thoroughly. Once again a big thank you for... More 

Grantham, United Kingdom
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights and sweltered every night due to no aircon. Gave us a fan that was to noisy to use. Fridge was turned off by the cleaner (hard to see how when the plug was tight at the back) ruined our milk, cream and fruit and reception not interested. Only given half a toilte roll at a... More 

Was this review helpful? Yes 2
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and thank you for taking the time to write a review following your recent stay with us. I am sorry to read your experience did not meet your expectations on this instance. I have taken note of all your comments and will review them with the team so that we can seek to improve on our service delivery.... More 

Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed for one night with our two children (13 & 11), we chose this place mainly for the swimming pool. Although the pool was small the kids loved it and we were equally impressed with the hotel. The staff were extremely friendly and helpful. The hotel was very clean, the room was fresh and looked new. We enjoyed a... More 

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you very much for your lovely comments. I will certainly share them to our team. I am delighted you and your family had a good time with us and I hope we will have the pleasure to seeing you again soon. With kind regards, Christophe Ughetto More 

Oxford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Had a 4th floor up grade room with river view. What I didn't realise was you had to stand on tiptoe to get the view as the window is very high !! The room was comfortable but could do with a revamp. We didn't eat in the hotel apart from breakfast as York is a great city for eating out,... More 

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and many thanks for your review. I am very pleased to read you enjoyed your stay with us. I have also passed on your comments with regards to the breakfast to our Head Chef and Restaurant Manager. Once again, thank you for taking the time to share your experience with us. With kind regards, Christophe Ughetto More 

Greater London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Novotel York whilst attending a function in the hotel. We found the hotel to be clean and comfortable with helpful polite staff. The only criticism I have, is having to pay £11 a day to park my car in the hotel car park. I have never before been charged for car parking when... More 

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and thank you for your comments. I hope you made the most of your visit to York and that the function you attended to was a success. I am very pleased to read you have found our team to be polite and the hotel to your satisfaction. I have also noted your comments with regards to the car... More 

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