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Novotel York Centre

#27 of 46 Hotels in York
GreenLeadersBronze level
4.0 of 5
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Fishergate, York YO10 4FD, England
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1 room 1 guest
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1,718 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
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  • English first
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  • German first
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  • All months
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    (392)
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Me and my boyfriend booked up to this hotel for over the August bank holiday as a present to ourselves for our anniversary. When we booked it was a 2 night stay for 2 people with breakfast included for £388, although it was expensive for only 2 nights it was the bank holiday so we were happy to pay and... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This is nowhere near the 4 stars they state, it's more like a 2 star. We booked for the bank holiday weekend and we were disappointed in more ways than one. Firstly, this hotel is ideal for families with children, but not for couples. It is very child friendly with a play area as you book in which is slightly... More 

Was this review helpful? Yes 1
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Another brilliant stay at the best family hotel in york. The reception staff are very helpful and friendly. The room was perfect and very comfortable. The car park is cheap and you are able to keep your car on site even after you have checked out. So thats another plus and a good saving on parking fees. Five stars and... More 

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Preston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for two nights to attend a family wedding in York City Centre. First off I will say that other family members were amazed at the deal we got through Hotels.com for this break. We were very happy with the price. The facilities were great - fantastic pool and a few unexpected extras to keep the kids occupied. Room... More 

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Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Really enjoyed our stay. Booked a family room which necessitated the use of the pull out bed for the children which was fine, but left not much room to manoeuvre around the room, but that was no problem since we didn't spend much time there other than to sleep. Slight issue with the air con. We couldn't turn it down... More 

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, Thank you very much for your review. I am pleased to read you had a good stay with us and will pass on your praises to our staff. I am sure they will be delighted. Thank you once again, With kind regards, Christophe Ughetto More 

Essex, England
Level Contributor
165 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed 1 week ago

To put it into perspective I usually stay at cheapie Travelodges, this was my first time at a Novotel. So the people who are not impressed may have stayed in posher places, but I haven't! I stayed here for one night with my three kids and thought it was a really great hotel. Yes, parking is expensive but I used... More 

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and many thanks for your review. I am very pleased to read you had a good stay with us and hope we will have the pleasure to seeing you again. I have also taken note of your comment with regards to the mattress on the sofa bed. Thank you once again. With kind regards, Christophe Ughetto More 

Sheffield, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good hotel and we would probably stay here again. There are a couple of little niggles, but overall I would recommend it. We checked in at around 6pm. The process was straightforward with no queues and we paid for our room and parking to save time the next day. Our room was on the top floor which... More 

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, Just a few words to thank you for your kind comments. It is much appreciated. I hope we will have the pleasure to welcoming you back. With kind regards, Christophe Ughetto More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Having read some negative reviews we were prepared for less than 4,* but have to say it was superb . No excessive pool smell like other reviews stated on entering. Nice bar area with great things for kids and adults alike , lovely if little pool, really friendly and helpful staff, breakfast and the dreaded ques.... nothing, all really excellent.... More 

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, Thank you very much for your kind feedback. I will ensure to share it with the teams as they will appreciate it. I am obviously delighted you enjoyed your stay with us and hope to see you again soon. With kind regards, Christophe Ughetto More 

Washington, Virginia
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Have to say how pleased I was with the overall friendliness of staff members. Almost without fail I received a friendly greeting by the many staff members I encountered. I was also extremely pleased with their pet policy! I stayed two nights and was only charged 10 pounds for the stay of my small dog. Better yet, I was able... More 

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning, I just wanted to thank you for your comments. I have passed them on to the team too. I am happy you had a good stay and could make the most of your visit to our beautiful city. I am looking forward to welcoming you back. With kind regards, Christophe Ughetto More 

Hotel Review Summarization

What travelers say

  • Very good(25)
  • Car park(17)
  • Swimming pool(15)
  • Executive room(11)
  • Very clean(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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