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All 45 York hotels

Novotel York Centre

4.0 of 5 Hotel   |   Fishergate, York YO10 4FD, England
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69%
Ranked #28 of 45 hotels in York
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Steve B
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1,295 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
Contributor
12 reviews 12 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here as part of a large group doing a cycle ride. Fantastic welcome from the receptionist and staff were very helpful in helping us store our bikes. The lobby area had loads of computer consoles which a lot of children were entertained by. We had a spacious room overlooking the River Foss. Large bed and good quality power shower.... More

Was this review helpful? Yes 2
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and many thanks for your kind comments. I am delighted to read you had a good stay and hope your cycle ride is going very well. I will certainly share your review with the team as I am sure they will appreciate the praise. We all hope to see you again very soon. With kind regards, Christophe Ughetto More

Aberdeen, United Kingdom
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 2 nights with the family, kids loved the hotel - access to the pool, a Wii and X-Box in reception / bar area to play with and a seating area overlooking the canal out back for evening drinks. The water in the pool started stinging our eyes after about 25 minutes but it was good to relax... More

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. A big thank you for your lovely comments. I am very pleased to read you had a good stay with us and that the children enjoyed the facilities too. I hope we will have the pleasure to welcoming you back in the future. If you decide to do so, please do contact me directly on Christophe.Ughetto@accor.com and I... More

Languedoc-Roussillon, France
Top Contributor
88 reviews 88 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is in a quiet position on the river Foss and within easy walking distance of York city centre and its attractions. As well as walking by road you can walk either along the Foss or the river Ouse. The hotel is clean and quiet and staff pleasant and helpful. There is a garden with seating over looking the... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and thank you for your review. I am delighted you enjoyed your stay with us and made the most of your stay in our beautiful city. Please could you contact me on Christophe.Ughetto@accor.com with regards to your jewellery to make sure all is fine. Thank you once again and I am looking forward to welcoming you back soon.... More

Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

For the price that we paid I expected a bit more.... I agree with the other recent reviews...cleanliness not great...only one set of pillows (none in the cupboards etc)...and no Aircon which meant the room was very hot! They did bring a fan but it was the kind that should be used as a heater and not the type on... More

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good afternoon and thank you for your comments. I am pleased to read you found our team to be helpful and have taken into account your review. It is true that the hotel has been quite hot recently mainly due to the rather unusual high temperatures. With regards to our bedrooms, we are continuously trying to improve our product and... More

Durham, United Kingdom
2 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My friend and Arrived 18.07.14 for a 2 night birthday celebration what a disappointment! After we checked in we went up to our room on opening the door I could see why people had complained.. The carpet was so scruffy I couldn't bare to walk on the carpet with no shoes on the thought made me cringe. Thought we had... More

Was this review helpful? Yes 1
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good afternoon and many thanks for sharing your views on your recent stay with us. I am very sorry to read about the lack of cleanliness in your room and have adressed this issue straight away. I am also surprised to read about the answer you were given. Thank you once again. With kind regards, Christophe Ughetto More

Manchester
Contributor
14 reviews 14 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I actually read a few reviews before booking but wrongly assumed that people may have been exaggerating about the temperature issue. I actually really loved the hotel's location, the breakfast, the outside seating area overlooking the water and found the staff really friendly. However the whole hotel is too hot!! There is clearly an air con issue throughout and knowing... More

Was this review helpful? Yes 2
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you very much for your review. I am very pleased to read you liked the hotel and found our team to be very helpful. It is true the hotel does not have any air conditioning and having had such high temperatures recently and humidity we have been struggling keeping the temperatures down. We are of course looking... More

Senior Contributor
29 reviews 29 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

I have never felt the need to complain about a hotel before but after a recent stay I would like to share the experience. On entering the room I was greeted with a very old musty smell and on closer inspection it was obvious why, the carpet, curtains and all soft furnishings were well past the time that they should... More

Was this review helpful? Yes 3
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you for your feedback. I am sorry to read you did not enjoy your stay with us and would like to personally apologise. Your concerns have been dealt with and we will carry on developing our products. Thank you once again. With kind regards, Christophe Ughetto More

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed in a family room and my sister in law as a single room booking in June. I felt quite clastrophobic as the window (presumably for safety reasons) opened by only about 50mm. The room was very hot indeed and there is no air conditioning so it was in fact quite uncomfortable and the nights sleep was poor as... More

Was this review helpful? Yes 2
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and many thanks for your review. Please rest assured your comments have been taken into account and that we will endeavour to keep improving on our service delivery. Thank you once again for your comments. With kind regards, Christophe Ughetto More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

2014 and no air con. Window locked. Staff refused to unlock for security reasons. For a third floor room. Better for guest to sweat to death and for me to have an asthma attack because of the heat. Awful hotel, for over £100 a night I expect to actually sleep at night. In town now to buy fans to try... More

Was this review helpful? Yes 2
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning and thank you for your review. I am very sorry your stay was impacted by the heat. It is true the hotel has not got air conditioning. We are currently looking at alternatives should such weather repeat over the years to come but I am sure you will appreciate the task is rather complicated for an exisitng building.... More

Derbyshire
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Its been a while but on return to the Novotel things are not as good as previously. Location, bar service, car park, check-in and room size remain good plus points. However house keeping standards are much lower than our previous experience. The bathroom during our visit was not cleaned with the sink remaining dirty. Coffee, tea, milk and spoons were... More

Was this review helpful? Yes
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review

Good morning. Thank you for your review and repeat custom. I am obviously disappointed to read you felt our standards have slipped but would like to reassure you your comments have been acted upon. I am looking forward to welcoming you back and providing you with our usual high standards. Thank you once again. With kind regards, Christophe Ughetto More

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Additional Information about Novotel York Centre

Address: Fishergate, York YO10 4FD, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel York Centre 4*
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in York #8 Business Hotel in York #9 Family Hotel in York #10 Luxury Hotel in York
Hotel Class
Official Description (provided by the hotel)
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 
Number of rooms
124

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