On our second night (Saturday) in this convenient and comfortable Novotel our sleep was disturbed by shouting and banging by other guests between midnight and 3AM. However reception was most helpful in arranging for the room to be serviced at a time of our choosing on Saturday morning.The hotel was busy but efficient.

These big hotels are all the same, good clean spacious and lacking in character. This one had good views of the canal. Beds were comfortable, facilities OK. Weren't too happy about having to pay quite a bit to park the car overnight in the car park right outside the hotel, thought that was a bit mean and unexpected. Staff helpful... More

Just returned from a wonderful weekend away, the hotel staff were great the amenities very good, have to comment on the bar staff, wonderful and humorous especially Gregory the funniest man I have ever met from Paris ! superb service I highly recommend having a drink at the bar just for the professionalism of the guy, Hotel room very clean... More

This was our first family city break. the hotel was easy to find and located within walking ditance of the walls. the reception staff were very helpful on arrival and suggested a few places to visit which would be appropriate for the children. the giving of toy story watches and a cuddly toy key ring were an instant hit with... More

Stayed overnight while in York on a break, hotel was in a good location, staff were very polite and helpful, our room was clean and the bed was so comfortable and for once in a hotel, the correct temperature .Breakfast offered a good selection and all very fresh . would definitely stay here again .

We checked in last Saturday night for a bank holiday break. I knew what to expect as I have stayed here before, as always a comfortable, warm welcoming room and of course the amazing help yourself breakfast! The only letdown this time is the extremely rude receptionist we encountered when we arrived on Saturday evening, even her younger (and much... More

I stayed one night at the Novotel York for the first time this week. I have to say, this was the best service I have ever received in a hotel. Staff at reception was very friendly, yet efficient, really made me smile on arrival. No surprise with the room, very clean and standard. I ordered room service for dinner, and... More

Stayed here for a night. Staff very pleasant and helpful. Clean and nice spacious rooms. Will return and recommend this hotel for business or pleasure. Its within 5 minutes walk to city centre which helps alot. Parking also available.

All staff helpful, polite and knowledgable. nothing was too much trouble. Travelling as a hen party the staff were able to provide extra beds in each of the rooms as the hotel had become fully booked before all of the party had made their booking, something which they did not have to do. for this we were extremely grateful. Rooms... More