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Holiday Inn Express York

3.0 of 5 Hotel   |   Malton Road, York YO32 9TE, England
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Ranked #23 of 45 Hotels in York
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297 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel is ok standard but bit pricey for an out of town hotel. Wifi charges (£22 for 3 days) are highway robbery, how that level of charge can be justified is beyond me given room rates are well north of £100 per night. Breakfast is generally standard stuff but at the lower end of the range. However give the sausages... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express York, responded to this review

Dear BDG3, We value all feedback we receive from our guests as it allows us to improve and provide the best experience possible. I am sorry to hear that your experience fell short of your expectations and apologize for the inconvenience you have experienced caused by the quality of food that was served and rates encountered. Please be assured that... More

5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Comfortable room. Friendly staff. Adequate breakfast to start the day. Only failure was the lack of WIFI in my room. Having stated free WIFI throughout the hotel, there was no connection in my room, and very poor signal strength in the 'public area'. Staff rebooted modem but no improvement, and didn't know why it was so poor.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express York, responded to this review

Dear Tony N, Thank you for providing us with a very considerate review and thank you for staying with us. I'm glad to hear you found our staff to be friendly and the room accommodations lived up to your expectations. It encourages our team members to work even harder and consistently delight our guests. I would also like to apologize... More

Colchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 6, 2014

A brilliant location for our 3 day stay visiting York, The North Yorkshire Railway, Whitby, Scarborough, Harrogate etc. Thoroughly enjoyed the simple breakfast buffet, and all you could eat buffet fry ups were obtainable at the adjacent Toby for £3.99. Several themed restaurants on the nearby A 64; Hickory's American Diner, a huge Fish 'n Chips restaurant, and a Breakfast... More

Was this review helpful? Yes 1
Rugby, United Kingdom
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 3, 2014

This is my general view of the HI Express brand. You can rely on a kettle, a decent bathroom, reasonably spacious room, breakfast included. This hotel was very clean, staff were very friendly, plenty of car parking, pub/restaurant next door, next to A64 York Bypass - but easy to get to the city centre. We used it several times during... More

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Senior Contributor
36 reviews 36 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 30, 2014 via mobile

Situated behind the Toby Inn, the hotel was clean and the staff very welcoming. Check in was quickly achieved and we were directed to our room on the first floor. This was very clean, modern and nice.y decorated, comprising of a large double bed and a bed ester with en suite shower room. Tea and Coffee making facilities were included... More

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4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 28, 2014 via mobile

Looks a bit odd tucked away behind a Toby Carvery and is a fair way out of town.But...I couldn't recommend it more. We stayed from 16/08/14 to 20/08/14 and it's the nicest place we've ever stayed in.Polite,chatty,informative and helpful staff day and night.Only problems we had were no air con and...no bacon at breakfast! Sort that out! Even with this... More

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Senior Contributor
40 reviews 40 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 28, 2014

We stayed one night with our adult daughter and her toddler. They were very helpful in arranging interconnecting rooms and sympathetic over our need for a late checkout. Parking was easy, breakfast was surprisingly good and the beds were very comfortable - all you can ask for in a Holiday Inn Express.

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Cardiff, United Kingdom
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 17, 2014

Just come back from a great weekend in York hotel and staff where lovely and so was breakfast clean tidy room only downfall with room was that it was really warm with no air con but staff where helpful and provided a fan would stay again going to look at prices for October 😊

Was this review helpful? Yes 3
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 13, 2014

I booked this hotel for a night in York, yet the hotel itself can hardly be considered York, it is so far out of town to the north. It is also very expensive for a HIE and prices never seem to reduce in advance - where other similar hotels cost around £40, they simply rip you off starting at £130... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express York, responded to this review

Dear Trevor H, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff friendly and pleasant and our hotel comfortable. As for... More

3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 4, 2014

My wife and I booked a 4 night break here in one of their accessible rooms. On arrival the Reception staff were very helpful, the room very large and the walk-in shower perfect. Hotel is ideal just 3 miles from the city and being on the ring road it's easy to get out to the many tourist spots of the... More

Was this review helpful? Yes 3
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Additional Information about Holiday Inn Express York

Address: Malton Road, York YO32 9TE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express York 3*
Number of rooms: 100
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Also Known As:
Holiday Inn Express York Hotel York
Holiday Inn York
York Holiday Inn

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