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Safestay York

88 - 90 Mickelgate, York YO1 6JX, England (Formerly Ace York - Boutique Hostel)
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162 Reviews from our TripAdvisor Community

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Traveler rating
    34
    63
    27
    19
    19
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (49)
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    (27)
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Hastings, United Kingdom
Top Contributor
77 reviews 77 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Safestay York is a really pretty and clean hostel, it looks stunning from the moment you open the door. It is set in a quiet street and is really practical due to its proximity with the train station. The left luggage facility is good and safe. However there are a few badpoints : I was in a 4-bed dorm on... More 

Was this review helpful? Yes
SafestayPLC, Reception Manager at Safestay York, responded to this review

Thank you for your review - we appreciate all the feedback that we get. I am pleased that you found the hostel clean and nicely decorated. We love our location too! I am sorry that you had some negative things to say about the hostel but we will look into how these things can be improved. We hope you come... More 

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As far as hostels go I thought this one was outstanding. It was near the city centre but on a rather quiet street, the facilities were beautiful, everything was clean and I loved the privacy curtains around the beds. However, I thought the staff was unhelpful most times; one night they left the towels and linen in the washing machines... More 

Was this review helpful? Yes
SafestayPLC, Reception Manager at Safestay York, responded to this review

Thank you for your review. I am sorry that you have such bad feelings towards the staff - as you can see from previous reviews, this is very unusual so I am sure you have just caught them on a bad day! It is great to hear that liked the facilities and cleanliness though. We hope you'll give us another... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked an 8 bed dorm and it was nice. I really like the interior designs and the thick bed curtain, as I hate to be seen when I am sleeping. I got the room number 24, which in the first floor, so I got the wifi reception and the night I slept was very tight. I did hear some... More 

Was this review helpful? Yes
SafestayPLC, Reception Manager at Safestay York, responded to this review

Thank you for your review - we are pleased to hear that you had a comfortable stay at Safestay York. The WiFi is only working in the common areas to allow guests to experience the full atmosphere of the hostel. We hope you come stay with us again in the future. Thank you Kelly More 

Derby, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My husband took me away as a surprise 5 days stay in York. As previous reviews first impressions are good. We stayed in the main double room (no 19) lovely dark wooden bed in a well decorated, wood beamed room. The ensuite was small, caravan style, with the whole floor flooding when you shower but it was usable. The bed... More 

Was this review helpful? Yes 1
SafestayPLC, Manager at Safestay York, responded to this review

Thank you for your comments. at present the Council is looking into the noise complaint regarding the club as it is not just our hotel experiencing this but a few others located near it. i am very sorry it ruined your stay so much that you had to check-out early. More 

Barrow-in-Furness, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

Rooms were very clean. Noise from nearby nightclub somewhat spoilt our nights sleep. Unfortunately our group were charged for a broken bin,which they had not used, as was another group who were staying here on the same night at us. Is this a coincidence?! Stayed May 2015 with friends which included Scot N who posted review. Lynda C

Was this review helpful? Yes
SafestayPLC, Manager at Safestay York, responded to this review

Thank you for your response. all rooms are checked before you check in and you are then asked to check them yourselves & sign that all is correct which you did. unfortunately on check out the bin was found broken therefore a charge was made. if you disputed his charge you should have done so at the hotel itself who... More 

Liverpool
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed May 26, 2015

First impressions of the Safestay were actually good. Convenient location; fun, quirky interior; speedy check in; drinks vouchers for the bar. We had the room amusingly described by a previous reviewer as the "authentic 18th Century experience". Being a warm May weekend we scoffed at their misgivings and liked the morbid historical theme. On entering we actually loved the room,... More 

Was this review helpful? Yes
SafestayPLC, Manager at Safestay York, responded to this review

Hello Many thanks for your review. We do appreciate your feedback and do try address all issues raised. Regarding the club noise, our sincere apologies for the inconvenience this has caused you and have raised this issue with the local council. We normally do not have any issues with noise We really hope you'll come and stay with us again... More 

Travelers are raving about these York hotels

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 24, 2015

They gave our group a form to fill in regarding the state of the room on our arrival, which is highly irregular. When we left, they said we had damaged a bin in the room and charged us £20 for it. We hadn't actually damaged or even used the bin at all. We found out later on that the same... More 

Was this review helpful? Yes 2
SafestayPLC, Safestay at Safestay York, responded to this review

Hello Scott N Thank you for your feedback. We take on board all comments - both positive and negative. It is our normal procedure to hand these group forms upon arrival to all groups of 10 people or more, in order to avoid wrongly charging for damaged items. Please email me directly if you feel you were wrongly charged and... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 15, 2015

We stayed in a family room on the top floor with private en suite. The room was large and clean with very comfortable beds. You definitely need earplugs as the heating fans are very noisy and were on all night plus there was a lot of noise from the nearby pubs and clubs. The price of the room was reasonable.... More 

Was this review helpful? Yes
SafestayPLC, Reception Manager at Safestay York, responded to this review

Thank you for your review. I hope you liked the family room - it is one of our best. Sorry about the noise from the club - it is one of the consequences of having such a central location. It's not open all the time though. We hope to see you again soon. Kind regards Kelly More 

Blackpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 27, 2015

I stayed in a double room that was absolutely perfect and clean and everything worked and the facilities rival some top hotels I have stayed in. The noise from the clubs could be heard and kept me awake, but earplugs are available to purchase there at reception. The bed was AMAZING, memory foam. Loved it, thank you

Was this review helpful? Yes
SafestayPLC, staff at Safestay York, responded to this review

Hello & thank you for your lovely comment. sorrry about the Club, its not open all of the time. hope to see you again soon Victoria More 

London, United Kingdom
1 review
1 of 5 stars Reviewed April 8, 2015

York is a lovely town and one can hardly go wrong being anywhere so central in terms of location. The building itself is grand and has been revamped for a pop art meets eyes wide shut aesthetic. The interesting part ends there. The hostel's 10-bed dorms have a tiny, albeit clean, shared bathroom (there are some more facilities in the... More 

Was this review helpful? Yes
SafestayPLC, Reception Manager at Safestay York, responded to this review

Thank you for your feedback. We take on board all comments - both positive and negative. We review all of our standards and policies each year so will take your comments into consideration. More 

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