We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 53 Norwich hotels

Holiday Inn Norwich City

3.0 of 5 Hotel   |   Carrow Rd, Norwich NR1 1HU, England
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Norwich City to your Saves list
Holiday Inn Norwich City
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
86%
Ranked #8 of 53 hotels in Norwich
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Keltygaz Kelty, Fife
Write a Review

420 people have reviewed this hotel

Traveler rating
    206
    156
    48
    7
    3
See reviews for
62
145
38
115
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We had a group booking for Holiday Inn, Ipswich Road today. 19 rooms booked and confirmed. When we got there about 5.15 they had cancelled our rooms. The staff in reception was unbelivably unhelpful, rude and angry. For 1 hour we tried to get some help as we had 6 young kids with us. We just got told to leave... More

Was this review helpful? Yes 1
Kelty, Fife
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As an avid football fanatic I was looking forward to my visit to Norwich, and I wasn't disappointed. Friendly and attentive check in staff ensured you were looked after with courtesy and without delay. The room offered a superb view into the stadium, it was unfortunate that there was no game on (maybe next time), and was spacious clean and... More

Was this review helpful? Yes
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Dear Keltygaz, Thank you for your great review about the hotel. As you have mentioned the views of the stadium are fantastic. On a match day you can watch the game from conform of your own room. If you need to book a pitch view room on a match day please contact hotel direct. We look forward to welcome you... More

Winchester, United Kingdom
Top Contributor
60 reviews 60 reviews
44 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Clean, fresh, modern. Friendly smart people on reception and in the bar/breakfast. Fast attentive well trained organisation. Well maintained room Clean bathroom Good breakfast Well run location, good parking, can be recommended. I will use it again.

Was this review helpful? Yes
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

That is such a lovely review neveratrest, thank you! I am thrilled you had such a good stay and you enjoyed all aspects of the hotel. I have passed on your kind comments to the team. I look forward to welcoming you back in the future. Regards, Hiren Varvadekar General Manager More

Ghent, Belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel, 10min walking from the center of the city. We had dinner at the hotel. A bit pricy if you compare the dinner to the prices of other places in the neighbourhood where the food is probably more fresh. And I don't know if it's me or not, but I believe no one said that I have to pay... More

Was this review helpful? Yes
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Dear Andrei S, Thank you for overall good feedback following your recent stay. In regards to dinner, all our food is freshly cooked and please be assured that prices are in line with the other comparable quality local restaurants. I am very sorry to hear that you were not informed about the overnight car parking charges; however these are clearly... More

Northampton, United Kingdom
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

We booked a last minute deal and we're not guaranteed a double room that we asked for. The staff was friendly on arrival, we were given a twin room but the beds were huge and we only used one of them so that wasn't too bad. The experience was, on the whole, a positive one. Breakfast was not the best... More

Was this review helpful? Yes
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Dear Jane P, Thank you for taking the time to write a review further to your visit to the hotel. I am sorry that we did not exceeded your expectations during your stay and must apologise for the poor experience you had at breakfast. I will be discussing your review with my team to ensure we are always offering the... More

United States
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I just returned from a 5-night stay in Norwich at the Holiday Inn (Carrow Road). Everything about the hotel was excellent: very clean, well-maintained, stylishly decorated, good location, comfortable bed, very spacious room by British standards, good-sized bathroom, excellent breakfast options, good pub, etc. The staff members set it apart, however. From check-in to check-out, everyone was helpful, professional, and... More

Was this review helpful? Yes
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Thank you brinssl for a fabulous review! I really do appreciate the time you have taken to write a review and I have passed on your lovely comments to all the team, I am incredibly lucky to have an amazing team throughout the hotel especially Karem who is an absolute delight. I am delighted that you so enjoyed our food,... More

Exeter, United Kingdom
Top Contributor
64 reviews 64 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely brilliant stay both times we have stayed here. Would recommend. Both times we have lovely rooms with pitch view. The first time we didn't request it but were given on and even though there was no game on it was a lovely sight. This time booked direct online and was offered an upgrade of pitch view which I took... More

Was this review helpful? Yes 1
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Many thanks for your very kind review. I am very happy to hear that the service was exemplary and the staff couldn't do enough for you. I am also pleased to read you found your room huge and well appointed. I am sure we will get opportunity to welcome you back to the hotel in the near future. Kind Regards,... More

Warwickshire
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights for football match. Brilliant stay just a small problem with breakfast on the second day - very busy and needed to queue - there is a warning that this can happen but there was not enough staff to both relay tables and serve tea and coffee or deal with any problems. In fact it was just... More

Was this review helpful? Yes 1
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Dear albion, Thank you for your feedback following your recent stay. I am very pleased to hear that your stay was brilliant apart for the breakfast. I have of course taken all your concerns on board, and would like to assure you that we are constantly adjusting and improving to ensure we maintain the highest standard. We look forward to... More

Kolkata (Calcutta), India
Contributor
13 reviews 13 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent location. Well connected with the city. Just beside the Norwich stadium. The view from the room is like seeing the match from the box. Employees are very helpful & professional. Wants to stay every time whenever will be in Norwich.

Was this review helpful? Yes
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Dear Ankan999, Thank you so much for your recent 5 star review! I will certainly share your comments with the team. I am delighted to learn that you enjoyed our fabulous pitch view rooms, please let us know this next time you stay so we can ensure we allocate these rooms to you on each visit. Kind Regards, Hiren Varvadekar... More

Abu Dhabi, United Arab Emirates
Top Contributor
89 reviews 89 reviews
79 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in a large, comfortable room overlooking Norwich City's pitch. Reception said it had a 'partial view', but the whole pitch was visible. The internet speed was ok, though my only gripe is that they charge for a good, fast speed. The location is, of course, excellent for the football and close to town too. There's also a retain complex... More

Was this review helpful? Yes
Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Thank you for taking the time to write an excellent review about the hotel. It is nice to hear you had a pleasant stay. The hotel is located in the corner of Norwich City Football Club’s pitch, so you cannot get closer if you are coming to watch a game within the comfort of your room, whether you are a... More

Been to Holiday Inn Norwich City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Norwich City

Also Known As:
Holiday Inn Norwich City Hotel Norwich
Holiday Inn Norwich City Hotel
Holiday Inn Norwich
Norwich Holiday Inn
Address: Carrow Rd, Norwich NR1 1HU, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotel in Norwich
#7 Family Hotel in Norwich
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Norwich City 3*
Official Description (provided by the hotel):
This contemporary, stylish, award winning hotel (Hotel of the Year 2011) is the perfect property for business and leisure guests visiting historic Norwich. Holiday Inn Norwich City is the newest full service property in the city and has 150 air conditioned, light, modern bedrooms all of which are non smoking. Many of the rooms offer a pitch view of Norwich City's premier league ground and with a mix of executive, suites, standard, twin and accessible rooms we can offer something for everybody. The hotels atmospheric bar is a meeting place for everybody and serves a superb selection of wines, beers, bar snacks or full meals from our dine anywhere menu, or dine in style in our superb restaurant, the choice is always yours. Thinking of exploring? The hotel is in walking distance of Norwich's two cathedrals, its stunning Castle dating back to the Norman Conquest and the superb Norwich Lanes for individual bespoke shops. Alternatively head for the Chapelfield Shopping Centre with over 90 well known outlets making it a shopping paradise and placing Norwich in the top 10 of UK shopping destinations. With only a 5 minute walk to Norwich station leave the car at the hotel and let the train take the strain and visit the beautiful North Norfolk coast, the delightful Norfolk Broads or the seaside resort of Great Yarmouth what could be easier? ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Travelocity, Orbitz, Priceline, Hotels.com, Agoda, Asiatravel.com Holdings, Otel and Venere so you can book your Holiday Inn Norwich City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Norwich City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.