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All 52 Norwich hotels

Holiday Inn Norwich City

3.0 of 5 Hotel   |   Carrow Rd, Norwich NR1 1HU, England
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Ranked #7 of 52 hotels in Norwich
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Nimitor St Austell, United Kingdom
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489 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
St Austell, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed yesterday NEW

Superb rooms with pillow choice. Spotlessly clean and very comfortable. What makes this hotel that little bit special is the attention and helpfulness of the staff.Food is very good with an amazing choice for breakfast(smoked salmon with scrambled eggs recommended ) and a good evening dinner menu.

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Paris, France
2 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed here for three nights in August and had a very quiet and pleasant time. The staff was incredibly kind and accommodating. The down sides were that parking is a short walk away (which does seem longer when it is pouring out) and there isn't a pool. We only ate one meal in the restaurant and it was ok.

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Marlborough, United Kingdom
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Started here for one night, Saturday, fire a family get together. Mrarch day so thought it would be congested but service was excellent, staff helpful and smiling, rooms tidy and well fitted. Breakfast was fantastic with great staff! Really good hotel, not just our view - the lady checking out before us told the reception staff it's the best Holiday... More

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Manchester, United Kingdom
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I found this hotel OK, probably not quite up to the price for the area anymore. The room really looked like one that football fans use, which is to be expected, but I probably expected more for what I got.. It was more budget travel lodge than nearly 140 a night standard. The staff were attentive, and it's in a... More

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Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Hi PaulJM1976, Thank you for taking the time to convey your comments regarding your recent experience with us. I appreciate and wish to thank you for the kind words for the staff. On the other hand, please accept my sincere apologies for falling short of your expectations on some aspects of your stay, rest assured that these issues will be... More

Newcastle, United Kingdom
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The big thing to watch for is the cost for car parking. Norwich City must be saving up for a new player, or just a player, because they are charging for day parking not Holiday Inn! That said we got a place out in front that was free! Big saving! The hotel was excellent. I was warned off Holiday Inn... More

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Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Thank you for your feedback Barry L. I was delighted to read that you enjoyed your stay at the hotel and thank you so much for your feedback. Please accept our apologies for falling short of your expectations particularly with the breakfast rates. Our breakfast buffet is the highlight of the day with over 60 items to choose from, there... More

Liverpool, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed in this holiday inn from Saturday leaving Monday. The hotel wasn't bad overall -just certain elements. Saturday - arrived and placed in a disabled room. Asked to be moved - told fully booked so could not move. No apology -night reception customer service guy wasn't the friendliest! Told me I must have selected it or ticked a box... More

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Hiren V V, General Manager at Holiday Inn Norwich City, responded to this review

Thank you for your review jaigu and sharing your recent experience. I am naturally disappointed about your comments with regards to your overall experience. As you may have noticed from other reviews on Tripadvisor this is far from the norm and generally receive extremely positive feedback for our bedrooms and certainly the staff. I will however have a quiet word... More

Chatham, United Kingdom
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent hotel in which our room overlooked Norwich City Football pitch. The staff were very friendly and couldn't do enough for us. We only stayed one night so cannot comment on location for amenities, but it served our visit very well and would definitely return. The breakfast was very good and as we ate quite early there wasn't a rush... More

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Hiren V V, Front Office Manager at Holiday Inn Norwich City, responded to this review

Dear MicheleR36 Many thanks for your kind words about the hotel and the staff. The team here genuinely love the hotel and put the satisfaction of our guests at the heart of everything they do. A review like yours really does mean a lot and I will be sure to share your comments. We are very fortunate with the location... More

Coventry, United Kingdom
Top Contributor
71 reviews 71 reviews
63 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was very impressed by this Holiday Inn, a chain I am not really fond of. Service was excellent throughout my stay, very natural and not OTT which you can get at a lot of hotels. My room was spacious, clean, modern and well appointed. The bathroom had a good powerful shower too. I ate in the bar and the... More

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Hiren V V, Front Office Manager at Holiday Inn Norwich City, responded to this review

Dear bsnsjone It’s great to hear that we have changed your view of Holiday Inn for the better. We are very fortunate with our hotel and location, and the team who work here with us. I’m pleased you found your room clean and spacious and a good powerful shower certainly helps wake you up in the morning! Thank you for... More

Aberdeen, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful hotel in the Holiday Inn chain. Impeccably clean with great friendly, helpful staff. The Hotel is situated within the grounds of Carrow Road the Home of Norwich City Football club. The car park is shared with the Football club and is less than 50 Metres from the reception. The breakfast is a delight and the dinner menu is varied... More

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Hiren V V, Front Office Manager at Holiday Inn Norwich City, responded to this review

Dear Biffa1 We always aim to provide a great experience and I was so pleased to hear you thought we achieved this. The Pitch View rooms really are fantastic and I’m glad you found yours clean and comfortable. Our location is ideal with just a 15 minute walk into the city centre but far enough away to be nice and... More

Top Contributor
67 reviews 67 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for three nights. 20 minute walk into city centre in all honesty - a pleasant walk if you follow the river with a modern restaurant area only 10 minutes walk from hotel. Parking is not free and this is not clear on website. At weekends there is a stretch of road in front of the hotel where you... More

Was this review helpful? Yes 1
Hiren V V, Front Office Manager at Holiday Inn Norwich City, responded to this review

Dear Ray J Thank you for taking the time to review your recent stay with us. I was pleased to hear that our location was favorable and you found the rooms clean and quiet. I’m sorry that you did not find the car parking charges clear on our website. They are clearly advised on holidayinn.com, but if you did book... More

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Additional Information about Holiday Inn Norwich City

Address: Carrow Rd, Norwich NR1 1HU, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Norwich City 3*
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Also Known As:
Holiday Inn Norwich City Hotel Norwich
Norwich Holiday Inn

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Hotel & grounds (21)
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Hotel Style
#3 Business Hotel in Norwich #5 Romantic Hotel in Norwich #7 Family Hotel in Norwich
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Official Description (provided by the hotel)
This contemporary, stylish, award winning hotel (Hotel of the Year 2011) is the perfect property for business and leisure guests visiting historic Norwich. Holiday Inn Norwich City is the newest full service property in the city and has 150 air conditioned, light, modern bedrooms all of which are non smoking. Many of the rooms offer a pitch view of Norwich City's premier league ground and with a mix of executive, suites, standard, twin and accessible rooms we can offer something for everybody. The hotels atmospheric bar is a meeting place for everybody and serves a superb selection of wines, beers, bar snacks or full meals from our dine anywhere menu, or dine in style in our superb restaurant, the choice is always yours. Thinking of exploring? The hotel is in walking distance of Norwich's two cathedrals, its stunning Castle dating back to the Norman Conquest and the superb Norwich Lanes for individual bespoke shops. Alternatively head for the Chapelfield Shopping Centre with over 90 well known outlets making it a shopping paradise and placing Norwich in the top 10 of UK shopping destinations. With only a 5 minute walk to Norwich station leave the car at the hotel and let the train take the strain and visit the beautiful North Norfolk coast, the delightful Norfolk Broads or the seaside resort of Great Yarmouth what could be easier? ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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