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All 53 Norwich hotels

St Giles House Hotel

4.0 of 5 Hotel   |   41-45 St Giles Street, Norwich NR2, England
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78%
Ranked #15 of 53 hotels in Norwich
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
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250 people have reviewed this hotel

Traveler rating
    112
    80
    25
    20
    13
See reviews for
20
138
15
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Any
English first
Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Booked a table for afternoon tea for my Mum's 65th. When I booked was asked our order and I told them. When we arrived we had to re-order, we were sat in a room with a big party and it was so loud we couldn't hear. Food not great and although we were moved to the lounge area it was... More

Was this review helpful? Yes
StGilesHouse, Duty Manager at St Giles House Hotel, responded to this review

Thanks for taking the time to leave a review...we appreciate it very much. Upon booking over the phone we ask what you'll be having e.g. Lunch or Afternoon Tea so we can sit you in the relevant area I'm sorry you found the food disappointing..that's very unusual. Did you say anything on the day? Our team tried our hardest to... More

Great Yarmouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I booked an afternoon tea at St Giles for my birthday yesterday and was appalled at the service we received. Firstly I must state that I have never done this before, but I was so disappointed. I called and booked a table for 6 of us and asked for no butter in our sandwiches, which I reiterated once we had... More

Was this review helpful? Yes 2
StGilesHouse, Duty Manager at St Giles House Hotel, responded to this review

Thanks for your recent review....its a shame it was such a bad experience. I'm not here to make excuses the service you received was appalling and its something we need to fix. The reason we serve Teas and Coffees before your food arrives is so you're not sat there waiting for your food to arrive. All the sandwiches are prepared... More

Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My hubby-to-be surprised me on our anniversary by taking me to at Giles. It was beautiful! The room, the chandeliers, the bed and the bathroom All amazing! I loved the complimentary DVD whilst being snuggled up in the comfy bed! I also loved that they had gluten free bread for breakfast!! The only bad point is that they were out... More

Was this review helpful? Yes 1
StGilesHouse, Duty Manager at St Giles House Hotel, responded to this review

Thanks for your recent review...sounds like you had an amazing time. Sorry about the breakfast issues I will talk to the Head Chef about them Thanks again More

Norwich, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My hubby-to-be surprised me by taking me to at Giles for our anniversary. It was wonderful! The room was stunning, the bathroom was lovely. The complimentary DVD when we were snuggled up in the comfy bed was fantastic! They got me gluten free bread for my breakfast with really surprised me :) only down point was that they were out... More

Was this review helpful? Yes
London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

My husband and I had the pleasure of staying overnight at the St. Giles House hotel and would highly recommend it to anyone looking for an hotel in Norwich. Ideally situated in the Lanes area of Norwich, it is a beautiful building with very tasteful decor and a warm ambience. All the staff were welcoming and friendly. Our room was... More

Was this review helpful? Yes 1
StGilesHouse, Duty Maanger at St Giles House Hotel, responded to this review

Thanks for your review from your stay last month....Such kind words!!! That Bath is amazing isn't it!?! Thanks again...look forward to seeing you back More

Aldeburgh, United Kingdom
2 reviews
4 of 5 stars Reviewed March 3, 2014

Me and my partner stayed here on a Saturday night at the end of Feb and had a lovely stay! The hotel car park is a little hard to find but so is everything in Norwich! Good location right it the city centre! We were warmly greeted by reception and were showed to our room. We stayed in a Deluxe... More

Was this review helpful? Yes 1
StGilesHouse, Duty Manager at St Giles House Hotel, responded to this review

Thanks for your review from when you stayed with us in Feb......Sounds like you were spoilt rotten!! So pleased to read you found everything great apart from a few hiccups...which we will look into Thanks Again Chris More

Norwich, England, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2014

A stunning building and the decor inside is gorgeous. I was in a party of 40+ people in a private room upstairs. We enjoyed a 3 course meal which we had pre ordered but food didn't reflect the fact they were cooking on mass. Food was beautifully cooked and presented and staff were attentive and timely. Didn't stay so can't... More

Was this review helpful? Yes
StGilesHouse, Duty Manager at St Giles House Hotel, responded to this review

You're great!!! Thanks for the fantastic review..it really means a lot Thanks again More

Manchester, England
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 10, 2014

Friendly, helpful staff, good food- from a snack menu/light bites and from the full dinner menu. Breakfast menu is good, but a little more effors could be put into the fruits, etc that are often found in such a hotel, great location, and good rooms. Very good value for money and great rooms to read/meet/work in during the day

Was this review helpful? Yes
StGilesHouse, Duty Manager at St Giles House Hotel, responded to this review

Hi Thanks for taking the time to leave us such an amazing review!! I've passed on your kind words to the rest of the team...they will be thrilled Thanks for the feedback regarding the fruit selection for breakfast...its something we will look into Thanks again More

1 review
1 of 5 stars Reviewed February 2, 2014 via mobile

Ten of us went last night to celebrate two of our friends birthdays. We we so looking forward to our night our as we all have small children. As soon as we got to the hotel we had to wait 15 minutes to be served at the bar, as there was only one batman working. Once we got served we... More

Was this review helpful? Yes
StGilesHouse, Duty Manager at St Giles House Hotel, responded to this review

Thanks for taking the time to review... Firstly I'd like to apologise about your recent trip with us...that service we were very understaffed due to a number of reasons. However this is not an excuse and its certainly not acceptable Having investigated with the team working that evening..All 10 meals weren't sent back only a few as the rest of... More

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 1, 2014 via mobile

Second time staying at St Giles and very enjoyable stay. You have to be comfortable with the quirkiness of the Georgian stairways and passages, but the rooms are spacious and well furnished, including a quality bed. Great breakfast cooked to order and very friendly personalized service from reception. Only comment was that the car park is full during the day,... More

Was this review helpful? Yes
StGilesHouse, Duty Manager at St Giles House Hotel, responded to this review

Thanks for your review regarding your stay with us in February...sorry its taken so long to get back to you. Those stairs are a bit of a maze aren't they like a labyrinth all adds to the quirkiness' as you quite rightly said. Non-residents keep using our car park and its something we are trying to police Thanks More

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Additional Information about St Giles House Hotel

Also Known As:
St Giles Hotel
St Giles Norwich
Address: 41-45 St Giles Street, Norwich NR2, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Norwich
#4 Luxury Hotel in Norwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St Giles House Hotel 4*
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