Friendly staff (and plenty of them), well-appointed and comfortable room, good food, good location - no complaints at all with this hotel. Stayed an extra night and this request was accommodated in moments without a problem. These hotels may all look the same inside but this one was different and just what we needed at that point on our holiday.
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Only one person at reception doing check ins, room bookings on the phone and taking bar orders for drinks and hotel food. Waited over ten minutes for attention. Stayed before in a lovely large wheelchair accessible room. However we were not told they had two room sizes - large and small accessible rooms. We were allocated the small one (109...
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We very much appreciate your comments regarding your stay at the Holiday Inn Express Norwich. It is always a pleasure to receive feedback.
I am glad that you have been a loyal customer and you chosen to stay with us again. I am very sorry that the hotel facilities and customer service have not met your expectations on this occasion....
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the only HIExpress that i have stayed in where they preheated the rooms, nice and thoughtful.
not a bad location, next door to some sports facilities and an ASDA, was really quiet and the usual HIExpress experiance made a little better by the very attractive lady on reception.
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Thank you for taking the time to review our property online and I will ensure that I share your comments with our hotel team.
It was great to hear you enjoyed your stay with us and that you were pleased with the service provided.
Once again thank you for choosing Holiday Inn Express Norwich and I hope to welcome you...
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We stayed here on a Friday night and booked 3 rooms. We were late arriving (00:15) and yet the reception was still manned by very friendly staff who greeted us and checked us in.
We had 3 rooms adjacent to each other on the 1st floor. Each of the rooms were very clean and tidy, with no damage or anything...
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We stayed at this hotel for a long weekend, people are right the car park can be a nightmare because its shared with a gym, supermarket and ice rink, also it turns into a drag strip on Saturday night for all the bored local drivers!
There was some confusion over the room we booked, they tried to give us a...
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Thank you for your comments regarding your recent stay at the Holiday Inn Express Norwich. I am glad that you took a time to share your hotel experience online.
I am pleased to hear that you enjoyed your stay and that you didn't come across any major problems during your stay. I am glad that you found the room to...
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Week-end stay at "hidden hotel" in a particularly ugly commercial setting. I wasn't the only map reader who couldn't find this place, others used sat nav and they couldn't find it either. The road signage is either hidden amongst the rest of the commercial sites adjacent or non existent. Hidden in a valley behind an Asda superstore, ( green signs)...
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Thank you for your comments regarding your recent stay at the Holiday Inn Express Norwich.
I am sorry to hear the problems you experienced during your stay and would like to offer my sincere apologies for any inconvenience cause.
I am sorry to hear that you did not like the hotel location and adjoining buildings. I totally understand your frustration...
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We chose to stay at the Holiday Inn Express Norwich on our recent visit to Norwich as it was the best value for money for two people out of all the hotels we found (and it included breakfast). We knew it was a bit out of the city centre and also knew it was on a retail park which we...
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Thank you for your comments regarding your recent stay at the Holiday Inn Express Norwich.
I am pleased to hear that you enjoyed your stay and that you didn't come across any problems during your stay. I am also glad that you found the hotel staff to be friendly.
I also would like to apologize for a maintenance issue in...
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I stayed at this hotel following a work night out, and it was clean, comfortable and for a very reasonable price inc breakfast extremely good value!
The staff were friendly and helpful, and the breakfast was lovely.
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Thank you for taking the time to share your hotel experience online.
I am very glad that our hotel met all your expectation and you did not come across any problem during your stay. Thank you for the positive comment about room cleanliness and breakfast selection.
I am also please to hear that you found the hotel staff to be...
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The staff here are friendly, check in was easy and breakfast was well organised. The room I was in felt tired and the carpet smelt a bit damp.
The car park is shared with Asda, Virgin active and an ice rink, so it's a bit of a nightmare.
Overall though it was a comfortable stay.
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Thank you for taking the time to review our property online.
It was great to hear you were pleased with your breakfast service and found the hotel staff to be friendly. I will ensure that I share your comments with our hotel Team.
I would like to apologize for the car park issue. Fortunately the car parking is free of...
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NIce Hotel , Room was clean and comfortable, staff friendly
car was busy, but not a major issue, just glad to have free parking ! breakfast was fine, When back in Norwich will stay here again.
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Thank you for your positive comments regarding your recent stay at Holiday Inn Express Norwich.
It is great to know that the friendly and helpful attitude we promote has been appreciated on this occasion.
I am pleased you found the hotel to be clean and comfortable and that you did not come across any issues.
We look forward to welcoming...
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