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Premier Inn Norwich City Centre - Duke Street

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Duke Street, Norwich NR3 3AP, England
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Premier Inn Norwich City Centre - Duke Street
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Premier Inn Norwich City Centre - Duke Street
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752 reviews from our community

Traveler rating
    410
    266
    57
    12
    7
See reviews for
163
304
43
105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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English first
  • All months
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Broadway, United Kingdom
Top Contributor
152 reviews 152 reviews
40 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have stayed at Duke Street a number of times and have never been disappointed. It is one of the larger Premier Inns but the service has always been good and the rooms clean and comfortable. Only ate in the restaurant for breakfast which was the normal buffet eat all you can effort which was just fine.

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Lincoln
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the third time a friend and I have stayed here for a few days shopping and yet again another good stay. Like many other reviewers it is the staff that make this place special. Although the hotel is showing its age slightly the staff compensate. Nothing is too much trouble and requests are dealt with quickly and pleasantly.... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Had a business trip stayed for 3 days. Was throughly looked after, the staff here are fantastic, Lucy my waitress went above and beyond with her customer care. This should be a flagship branch to show other branches how it's done. My one complaint the road was very very noisy so every morning was woken at 5am with the traffic... More 

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East Retford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Well situated for visiting the main sites and shopping areas - easy walking distance. Very helpful and welcoming staff. Room quiet and up to the usual Premier Inn standard. Restaurant very pleasant - good service.

Review collected in partnership with premierinn.com

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Norwich, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I checked in online and the receptionist requested that I show her my passport after i tried up to collect me keys at 1am after a friends wedding. I wasn't informed that I had to provide a passport!!! Once I finally got to the room I found the room to be incredibly cold and they had given me a twin... More 

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WhitbreadHotels, Online Customer Service at Premier Inn Norwich City Centre - Duke Street, responded to this review

Thank you for your review. It really matters to us that our guest have a comfortable nights sleep, and we guarantee this. Your comments have been noted and will be duly followed up by both our Customer Services Team and the Management team at this hotel. Please be assured we are currently in the process of replacing all of our... More 

St Albans
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

You know what to`to expect at a Premier Inn. All the bedrooms are basically the same - comfortable beds- TV, wifi etc. adequate shower, good security, nice towels, basic shower gel This Premier Inn does twin beds as well as double and free parking at the next door city centre multistory which was worth £12+ on its own On their... More 

Review collected in partnership with premierinn.com

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Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked in overnight for work. Hotel has parking acess in a nearby car park. Staff friendly. Room not bad, clean. Bed disappointing, two singles pushed together so rather uncomfortable. Meals good and free wifi. Ok for what it was booked for, wouldn't stay for more than a night.

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Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Comfortable hotel with good parking arrangements. Standard of accommodation and food very good. Excellent service received from waitress Sonia in connection with breakfast. Quiet environment and good position to explore Norwich from.

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Holly M, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review

Dear Christopher P, Thankyou so much for your kind review about our hotel. Here at Premier Inn we pride ourselves on perfecting our guest service and ensuring your stay is brilliant. We hope to see you again soon Many Thanks, Holly M More 

Ipswich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel as we were visiting Norwich to see a show on the Friday night and enjoy the shops ! Location couldn't have been better and there was free car parking included in our stay which was situated really close by. Beds were lovely and comfy,breakfast was extra but really good value for money and the staff were... More 

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Holly M, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review

Dear ANNE C, Thankyou for your kind review, we are glad you managed to take advantage of our parking facilities and enjoy shopping the day after your stay! We hope to see you again, Many thanks Holly M More 

Norwich, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Really surprised at how good this hotel was. I'm usually a boutique hotel kind of gal but needed a cheap and cheerful place to stay for one night while in transit. From the lovely, friendly staff, the spacious room, huge comfy bed and overall cleanliness, I can't fault the experience. I booked well in advance so the cost was £39... More 

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Holly M, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review

Dear welltravelledcat2015, We would like to thankyou for your lovely review about Premier Inn Norwich City Centre (Duke St) and very glad that your experience with us means that you are staying in another Premier Inn. We hope to see you again, Many Thanks, Holly M More 

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