Where is Gordon Ramsey or the Hotel Inspector when you need them? We went here for dinner as we'd heard rumours that it was good but not actually from anyone who had eaten there in living memory. I guess that should have been the warning. Yes, the way in is through a gloomy unlit archway and then through the cramped... more

We thoroughly enjoyed our stay with you, and much appreciated all your efforts to accommodate our needs, even though we arrived on a day that the restaurant was closed. The rooms were lovely, the breakfast out of this world, as was the meal that those of us who stayed for an extra day had. By Appointment is not the cheapest... more

. Went out looking for some good local food and "fine dining". Starters were tasteless, main course arrived cold and vegetables were burnt, we didnt stay for puddings - The appears to be caught up in its own hype - avoid unless you want to be disappointed. more

We live in Norwich and have on many occassions enjoyed the restaurant at By Appointment for what is always an entertaining and special meal. When we decided to get married - and wanting to do something different to the average "Peter Kay" wedding there was only one choice for us and that was By Appointment. Tim and Robert were very... more

We were so lucky to find this lovely small hotel with a fantastic restaurant.The owners made a huge fuss of us ,the room was simply beautiful,the food and atmosphere excellent.It is a quirky but classy place and we will absoluely return! more

Perhaps the proprietors were having a bad weekend - but we found them very inefficient and, worse, unwelcoming, grumpy, aloof and prone to criticising their guests directly and implicitly ("oh THERE you are at last " at dinner and again at breakfast.) They seemed to find us a nuisance from the moment we arrived: reception was utterly shambolic. (we have... more

We booked the hotel with a view of having a romantic evening together and a good meal. We were NOT disaapointed. Our room was enormous with chandleirs, huge bed, huge bathroom, and a real fireplace prepared and lit by, the very attentive Tim. We were welcomed with a large glass of chilled champagne, our bags carried to our room and... more

I booked this as a restaurant firstly because I knew, from reputation, that one can get a superb culinary experience there. I booked two room for some guests of mine and they raved about the quaintness, the ambiance and excess of being utterly spoiled and pampered by Tim and Robert the owners. Tim and Robert have a class double act... more

We stayed just one noght there at what was a really special hotel, in an extraordinary location - in the heart of the city just a step from Elm Hill, Tombland and the cathedral, Market Place etc. but at the same time peaceful - no traffic noise, just bird song. By Appointment is a restaurant with rooms, decorated in a... more