Its the attention to detail that makes the difference here and from the sweet counter for the kids on our arrival to the complimentary drinks at dinner the staff really could not have done more to make our stay more enjoyable. It is a shame that our family room was so impossibly small that for one person to get ready... More

We stayed at the hotel for 1 night and had a family room with two children on a sofa bed. The room may be a little small if you are there for a long stay, but for a short stay it is absolutely fine. The room was clean as was the bathroom. The reception staff are absolutely fantastic - Chloe... More

I stayed overnight in a twin room , shared with a friend. The room was clean, comfortable and quiet , which considering the location on a busy road into Norwich was a nice surprise. We had breakfast at the hotel which was fine, good choice of fruits, pastries, breads and hot food. The coffee was not good but both tea... More

Stayed here with a group of 20. Family rooms for 4 are a little on the small side especially the bathroom ( sofa bed) pillows not particularly comfortable, bring your own if you can, bed comfortable though. Our main issue was the restaurant on the Saturday evening, table booked for 8.30, when some of the food finally arrived an hour... More

Have just returned from a two night stay which we really enjoyed. Had booked a standard room which was very much as we expected, clean and comfortable and fine for a couple of nights. We had opted for the DBB option which was very good value. Dinner was really good both evenings and although not all items were available to... More

My wife, son and his Grandma stayed here for two nights to attend the wedding of a close friend. We booked well in advance and got very good rates through the holiday inn website. We received rooms next to each other which made delivering luggage and looking after the baby easier. My only negative comment is that the rooms were... More

Two families with four young kids over to see Norwich - Liverpool 28.04.12. Had a great and really relaxing stay. Staff are brilliant and could not do enough for us. Kids loved the pool. The playroom was cold but with loads of games. Some Lego missing, but no big deal at all. £9 in taxi to City Centre. Most likely... More

Our agent told us we were booked at the Norwich City Holiday Inn, but we checked, they had no reservation and it turned out we were booked in at Ipswich Road - good choice in the end as the car park's free and it has leisure facilities, though not quite so close to the city. Room was fine if a... More

Stayed at the Holiday Inn for two nights while attending a Wedding locally. The hotel is a couple of miles out of the city centre on a bus route. On arrival there were computer problems but they were soon sorted. Our room was a long way from reception but we were offered help with our luggage. The room was clean... More