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All 50 Norwich hotels

Holiday Inn Norwich

3.0 of 5 Hotel   |   Ipswich Road, Norwich NR4 6EP, England
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Ranked #16 of 50 Hotels in Norwich
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Brooska UK
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404 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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UK
Top Contributor
203 reviews 203 reviews
32 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice room. Attentive and welcoming staff. Ticked all the boxes except the safe, which didn't work (battery) and should have been checked as part of any reset between guests. We booked room with breakfast included from a travel deal website as paying £39 for breakfast for 2 would definitely not have been value for money. Hot Breakfast sufficient in quantity... More 

Was this review helpful? Yes
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear Brooska Thank you for your feedback following your stay with us. I have informed maintenance to check all the safes in the rooms, so this does not happen again. I have shared your feedback regarding breakfast with the Chef & I will get the F&B manager to check regarding the pancake machine. The breakfast menu's should not of been... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have stayed here many times so when we chose our honeymoon hotels this had to be one of them. The staff make this hotel what it is for us. Nothing is too much trouble. Smart, polite and professional every time and a smile on all their faces. Waitresses on Monday night did an outstanding job on over 100 covers... More 

Was this review helpful? Yes 1
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear samaniain Thank you for your 5* Star review. We are so glad you always enjoy staying with us & it is so nice to have some great feedback about the hotel & team. I have made a note regarding the swimming pool and this has been passed to the club manager. We are certainly looking forward to welcoming you... More 

Nottingham
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I unfortunately booked in here as it was close to where I was working, on arrival there was a queue five people deep and a further queue formed behind me quite literally out the door. I would estimate a queue at least twenty deep with a single person on reception. I asked was there anyone else to help, to which... More 

Was this review helpful? Yes 1
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear Ben Thank you for your feedback regarding your stay at Holiday Inn Norwich. I would like to apologize and although it is not an excuse we were suffering from a few members of the team phoning in sick for Monday evenings shift. This is not a normal occurrence at the hotel with queues at least twenty deep, there was... More 

Leicester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This is a nice hotel but with poor customer service and staff that really don't care. Take my advice and stay at the Holiday Inn Carrow Rd in the city.….....................................................

Was this review helpful? Yes 1
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear Liam l Thank you for your feedback after staying with us. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in... More 

Cumbria
Top Contributor
65 reviews 65 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I received a warm welcome on arrival and was allocated a double room on the first floor. Everything was clean and the bed comfortable. The bathroom was lovely although the water in the bath/shower could have been hotter. I had a good nights sleep which is just as well as I did not get the 7am wake up call that... More 

Was this review helpful? Yes 1
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear Holmegate Thank you for your feedback on your stay. Sincere apologies that you did not get your wakeup call. I have flagged this with our front office team. I am glad you enjoyed your stay and the room was comfortable. The water is kept at a regulated temperature. We look forward to welcoming you back in the future Kind... More 

Knowle,Solihull
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

For the second year stayed at this hotel for two nights,arrived at 3.30 on the friday recently the hotel was cold and very few radiators on along the corridors also the rooms had no heating this only improved when the guest had to turn the rads on which also applied to the t.v.which was disconnected with the loose cable hanging... More 

Was this review helpful? Yes
Diane M, General Manager at Holiday Inn Norwich, responded to this review

Dear starboldcourt How very disappointing to read your review My team work really hard to look after all of our guests and what we certainly do not do is serve 'Rubbish food' My kitchen team work equally as hard especially over the restive season when we are inundated with coach tours. The heating is always on so that guests feel... More 

York, United Kingdom
Top Contributor
59 reviews 59 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Once again Holiday Inn's new attention to staff quality is paying off. The smart friendly receptionist showed how it should be done! At this hotel management are fighting a battle against the age of the building. Corridors are a bit on the narrow side, door jambs show signs of wear and tear, carefully but not thoroughly repaired. Busy junctions have... More 

Was this review helpful? Yes
Diane M, General Manager at Holiday Inn Norwich, responded to this review

Dear shipyardtales Many thanks for your review I am delighted you were impressed by my team e Sadly I have to agree with the comments re the dated furnishings etc. My maintenance team work really hard to try and keep the property well maintained and my housekeeping team work equally as hard to keep the rooms spotlessly clean. What we... More 

Hereford, United Kingdom
Top Contributor
56 reviews 56 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 14, 2014

This is a very good, well-organised Holiday Inn. The reception is friendly and the food is pretty good. The staff seemed keen to help and determined to make my stay a comfortable one. Only drawback is the location. It is a couple of miles outside the City centre.

Was this review helpful? Yes
Diane M, General Manager at Holiday Inn Norwich, responded to this review

Dear DavidCarolKt I am delighted you had such a great stay and that my team looked after you. I do hope that when next in Norwich you will come and stay again Have a fabulous weekend! Kind Regards Diane McTague General Manager More 

Huntingdon, United Kingdom
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed November 9, 2014

Visiting friends in the Norwich area, we chose this hotel as the most convenient. The staff were efficient, but not over friendly. The room was on the small side (Two single beds) but very clean and comfortable - quite satisfactory for a one night stay. There was a good choice at breakfast, and although there was a coach party staying,... More 

Was this review helpful? Yes
Diane M, General Manager at Holiday Inn Norwich, responded to this review

Dear Richardting T Many thanks for posting a review with regard to your recent stay. I am thrilled you had a great visit and that breakfast was enjoyable. I do hope that we will be able to welcome you again! Best Regards Diane McTague General Manager More 

Downham Market, United Kingdom
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 5, 2014

We stayed here as a good base to visit norwich and the north norfolk coast. On arrival it looked a bit like something from prisoner cell block h, which was a bit concerning I must admit. Although once at the desk the staff were very pleasant. We arrived at 2.20pm and our room was not ready as we decided we... More 

Was this review helpful? Yes
Diane M, General Manager at Holiday Inn Norwich, responded to this review

Dear kez682014 Many thanks for taking the time to post a review. Many apologies for the issue that you encountered whilst staying in an exec room,great to read that my team rectified this for you. I have to agree the hotel from the exterior is not the best looking building,but I am sure that once you step in its warm,cosy... More 

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Additional Information about Holiday Inn Norwich

Address: Ipswich Road, Norwich NR4 6EP, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Norwich 3*
Number of rooms: 116
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Also Known As:
Holiday Inn Norwich Hotel Norwich
Norwich Holiday Inn
Hotel Style:
#10 Family Hotel in Norwich

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