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All 49 Norwich hotels

Holiday Inn Norwich

3.0 of 5 Hotel   |   Ipswich Road, Norwich NR4 6EP, England
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Holiday Inn Norwich
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Ranked #16 of 49 Hotels in Norwich
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
eddie8105 York, United Kingdom
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414 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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York, United Kingdom
Top Contributor
97 reviews 97 reviews
76 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here on business and the first thing that hits you is how small the bar area is, very small for the size of hotel. Friendly greeting from reception, but was told I couldn't use my "earn an additional 1,000 priority points voucher" for eating at the hotel, because I was dinner inclusive! Seems a bit strange and I would... More 

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Stoke Mandeville, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

hotel was ok - rooms clean but toilet seat fell off!! stayed for 4 nights on business to gain the points-usually stayed elsewhere but was with colleague-we both decided to stay here to get the IHG points. eat within hotel for the 4 nights and apart from my last nights meal-gammon and chips all other meals were tasteless- first night... More 

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Carlisle, United Kingdom
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here when visiting University of East Anglia. Food, service, staff and room were lovely. Would definitely recommend this hotel. Just outside the City centre with a free car parking which was a bonus.

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Lucy R, Manager at Holiday Inn Norwich, responded to this review

Dear Jax S, Thank you for your lovely 4* review about your recent stay at the Holiday Inn Norwich. It is always great to receive such positive feedback about the team, food and service. The Car park offers plenty of parking for all guests and indeed this is free which as you mentioned is a bonus. We also have a... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

only good thing about this hotel is the free spacious car park other than that it is absolute rubbish . Kept having problems with my key card . Towel smelt very awful like it was never changed or washed . Tv kept going off and it was really annoying . Dirty kettle ! Wasn't able to make tea with a... More 

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Lucy R, Manager at Holiday Inn Norwich, responded to this review

Dear fendijoan, Thank you for your review with regards to the Holiday Inn Norwich. I would like to apologise for the problems and standard you incurred and would like to assure you that this feedback has been passed back onto the team. I would be happy to discuss this further with you; my contact details are gm@hinorwichhotel.co.uk, where I can... More 

Norwich, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just spent Valentines Weekend here, & from the moment we checked in till the moment we checked out the hotel & staff couldn't do enough to ensure we had an enjoyable weekend. From the front desk to the restaurant & bar staff to the leisure centre staff & the chambermaids they all worked in an efficient & friendly... More 

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Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear neddy1956 Thank you so much for your wonderful review. We are so glad you enjoyed your stay & you were so well looked after. I will feed back your comments to our team who will be thrilled with your review. We certainly look forward to welcoming you back in the future. Best wishes Jo A Reservations Manager More 

Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 27, 2015

The staff at this hotel are so friendly and accommodating. I actually won an evening for 8 people at a charity quiz which was also held at same venue. Kayleigh who organised the evening was brilliant and our waitress, Rasa, who looked after us was also great. I was expecting "gastro pub" type food; however the choice of food and... More 

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Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear KevCoop Thank you for your 5* review regarding your visit to Holiday Inn Norwich. I am so glad you & your guests enjoyed your evening and the food and presentation was that of a classy restaurant. We love to receive feedback and it gives the team a real boost. I will pass on your comments to Kayleigh & Rasa... More 

Cambridge
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 20, 2015

My partner and I booked 3 nights at The Holiday Inn, Ipswich Road, Norwich for The 30th, 31st and The 1st of January 2015. We were upgraded to an 'Executive' room on booking and were pleased with our room however although the room was good I'm not sure what was executive about it! The staff were very helpful and pleasant.... More 

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Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear CliffB-58 Thank you for your fantastic review following your stay over the New Year Period and it is always great to hear that our guests enjoyed their stay with us. We are so glad you enjoyed the New Years Eve dinner and the party spirit. The team that worked that night are thrilled with your feedback and that certainly... More 

Chichester, United Kingdom
Top Contributor
75 reviews 75 reviews
51 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 18, 2015

Becca Newby and Julie Feliz are a very good reason to stay at this hotel, Julie's welcome and help on the front desk was of the highest customer service level I have received in a long time. Becca Newby in the restaurant was attentive polite with nothing being to much trouble, took the time to ensure I had everything I... More 

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Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear Monkey170 How fantastic to read your review on your recent stay with us and Becca & Julie are over the moon with your comments on their customer service & welcome. I have shared your comments with the rest of the hotel team We certainly look forward to welcoming you back to the hotel in the future. Kind regards Jo... More 

United Kingdom
Top Contributor
169 reviews 169 reviews
106 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed January 12, 2015 via mobile

Stayed here for one night whilst on business in the area. On arrival, the car park was very full, badly lit and signposted. Checked in and was given a room with single beds, despite booking a double, but this was corrected. The hotel is in need of a massive makeover. Dinner in the restaurant was poor. chicken strips very over... More 

Was this review helpful? Yes
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear Jeffswork Thank you for your feedback following your stay with us. I am sorry to read your comments, we take on board all feedback from our valued guests. I am unsure what room type you booked but if you booked a standard non descript room type we allocate on arrival and depending on what is available we may allocate... More 

Norwich
Top Contributor
56 reviews 56 reviews
52 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 27, 2014

Booked an executive room, was sent downstairs into what I call a basement , awful view. As it was Xmas day thought it would have been an Xmas dinner not lasagne ,chicken curry etc. Looking old in places needs doing up. Not like Holiday Inns I'm used too. Dissapointed.

Was this review helpful? Yes
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear fishnorwich Thank you for your feedback following your stay with us. I am sorry you were disappointed with your stay. All our executive rooms are located on the lower ground floor of the hotel. We did serve Christmas Day lunch but in the evening we served a buffet due to having package people staying. Please contact me directly the... More 

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Additional Information about Holiday Inn Norwich

Address: Ipswich Road, Norwich NR4 6EP, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Norwich 3*
Number of rooms: 119
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Also Known As:
Holiday Inn Norwich Hotel Norwich
Norwich Holiday Inn
Hotel Style:
#3 Spa Hotel in Norwich
#10 Family Hotel in Norwich

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