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Holiday Inn Norwich

3.0 of 5
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Ipswich Road, Norwich NR4 6EP, England
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Holiday Inn Norwich
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Ranked #16 of 49 Hotels in Norwich
A recent review
3 of 5 stars reviewed 4 days ago
darrenvh Belper
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430 reviews from our community

Traveler rating
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    83
    27
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
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    (124)
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Belper
Top Contributor
88 reviews 88 reviews
29 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here just one night and felt that the hotel was a bit dated and was in need of a revamp. The rooms were adequate but the bathrooms very small and dated. the bed however was very comfortable and we had a good nights sleep. We were very disappointed to find that in this day and age a £5... More 

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Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Seemingly a little tired hotel, especially the rooms. Ok for a night, but not for a week. Friendly staff. Food is sadly average. Outside of hotel looks dated. Sorry IGH but you need to update this place soon.

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Dunstable, United Kingdom
Top Contributor
57 reviews 57 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a week whilst training locally.From the time I arrived to the time I left,I found it to be a perfectly reasonable place to stay.It's by no means a 5 star hotel,but at the end of the day it's a Holiday Inn.The room was a good size with a good size bed,tea/coffee and a kettle.An ironing board... More 

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London, United Kingdom
Top Contributor
113 reviews 113 reviews
37 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel looks like it has been here for a while now and the outside doesn't really do it justice. Once inside the public areas are fresh, clean and modern. The rooms are also getting a little tired but perfectly functional and clean. However the staff are very friendly and helpful. We ordered room service and the food was excellent,... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First impressions of the facilities is first class one the best board room type layout I have seen at any holiday inn. Drink's area located outside well stocked. Very warmly received by Jo Arnoup and the day was a total success. Great parking and close to main routes for easy access to get from all areas of East England

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Suffolk, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

My boyfriend and I stopped in early evening for a bite to eat. From the get go Lucy, our server was friendly, chatty, dynamic, proactive. Best customer service I`ve ever had and I`ve been to The Four Seasons London. Chef was out sick today and the replacement did okay, but Lucy did not hesitate to deduct the total cost of... More 

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Lucy R, Manager at Holiday Inn Norwich, responded to this review

Dear Charlene B, Thank you for such lovely feedback with regards to Lucy our Food & Beverage Team member. I appreciate that you understood the pressure the team were under on that evening and it is really good to hear that Lucy responded to this in such a great way. I will make sure Lucy gets recognised for this and... More 

Peterborough, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room and hotel interior was of a good standard. Our room was clean and sufficient, complete with coffee making facilities. No wifi is a bit of a nuisance these days. You can pay extra but it is very expensive so we didn't bother. The bathroom is very tiny but just big enough to manage, it was clean which was... More 

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Lucy R, Manager at Holiday Inn Norwich, responded to this review

Dear SueL466, Thank you for taking the time to write a review about the hotel and it's good to hear that you found it clean and sufficent. We can offer free WIFI if you join our IHG Rewards membership scheme. It is free to join and has loads of benefits. Breakfast is always important and I am glad you enjoyed... More 

Ipswich
Contributor
13 reviews 13 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just returned from a 3 night stay at this hotel. On arrival the greeting was friendly and helpful. The lacklustre exterior of the hotel was not matched by its interior which appeared relatively fresh. The room was of an average size, the usual flat screen TV, miniscule bathroom and a fold out double sofa bed (which took some jiggery pokery... More 

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IHGCare, Guest Relations Manager at Holiday Inn Norwich, responded to this review

Dear charis18uk, We appreciate you taking the time to share your feedback regarding your stay with us. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance... More 

Basildon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel and rooms were clean and tidy but a bit worn out and in need of refurbishment not the standard I would expect from such a prestige chain, no better than a premier inn. The staff were very friendly and helpful, we found the food to be very nice with good sized portions although the restaurant has the same... More 

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IHGCare, Guest Relations Manager at Holiday Inn Norwich, responded to this review

Dear Stephen C, Thank you for leaving a review, highlighting not only the bad but also the good points of your stay. It is lovely to hear you found our staff friendly and helpful. However, we regret letting you down on some aspects of your stay. We do have an excellent housekeeping team that keeps guest rooms sparkling, however, I... More 

Crowborough, England, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a real treat - my husband is a BIG football fan, and I wanted to surprise him by booking a room with a view of the football stadium at Carrow Road. When we arrived we were absolutely delighted with our room (105) which literally gave us an almost un-interrupted view of the pitch. We actually would not have... More 

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