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Holiday Inn Norwich

#16 of 49 Hotels in Norwich
Certificate of Excellence
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Ipswich Road, Norwich NR4 6EP, England
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Holiday Inn Norwich
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Ranked #16 of 49 Hotels in Norwich
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
dannhev Southend-on-Sea, United Kingdom
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417 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southend-on-Sea, United Kingdom
Top Contributor
72 reviews 72 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It's a holiday Inn! You get a pretty good standard wherever you go. Was impressed with our stay the only negative was lack of options at dinner, either lounge menu or about 3 choices for each course, good food that was served it's just other holiday inns we have stayed at have had much bigger and better menus. Overall a... More 

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Wiltshire, UK
Top Contributor
125 reviews 125 reviews
10 hotel reviews
203 helpful votes 203 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Let's face it: it's a Holiday Inn. We're not expecting world-class comfort and elegance here, are we...? We perch here quite frequently when visiting MiL who lives literally round the corner, and it always exactly the same. Clean enough, comfortable enough, fairly good front desk service, not a bad breakfast. The bathrooms are tiny and there is very little storage... More 

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Lucy R, Manager at Holiday Inn Norwich, responded to this review

Thank you for writing a review about the Holiday Inn Norwich. It is nice to hear that you stay with us regularly and that we have maintained the same. All of our Executive rooms have fridges, and also include biscuits, these rooms are very popular but worth enquiring about next time you stay. I look forward to welcoming you back... More 

Oxford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights on Business. The room was fine, clean and a nice size. The bed was comfy and all to the standard you would expect from a holiday Inn. The reception staff were great (especially Beth). Nothing was too much trouble for them. I certainly have no complaints there. The restaurant though is a whole other... More 

Was this review helpful? Yes 1
Lucy R, Manager at Holiday Inn Norwich, responded to this review

Dear Raine6648, Thank you for taking the time to write a review about the hotel, and for allowing me to discuss this directly with you. I will continue to contact you with regards to the issue’s raised and I have also passed on your kind comments to Beth. Kind regards Lucy Rose General Manager Holiday Inn Norwich More 

York, United Kingdom
Top Contributor
97 reviews 97 reviews
76 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here on business and the first thing that hits you is how small the bar area is, very small for the size of hotel. Friendly greeting from reception, but was told I couldn't use my "earn an additional 1,000 priority points voucher" for eating at the hotel, because I was dinner inclusive! Seems a bit strange and I would... More 

Was this review helpful? Yes 1
Lucy R, Manager at Holiday Inn Norwich, responded to this review

Thank you for taking the time to write a review about the hotel. The bar area is a very popular meeting point and was refurbished 2years ago, introducing Starbucks. This is a great place for people to relax, and have meetings. The Executive rooms all come with complimentary water, chocolate, biscuits and robes, as per the Holiday Inn Brand Standard,... More 

Stoke Mandeville, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

hotel was ok - rooms clean but toilet seat fell off!! stayed for 4 nights on business to gain the points-usually stayed elsewhere but was with colleague-we both decided to stay here to get the IHG points. eat within hotel for the 4 nights and apart from my last nights meal-gammon and chips all other meals were tasteless- first night... More 

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Lucy R, Manager at Holiday Inn Norwich, responded to this review

Thank you for taking the time to write a review about the hotel. I would like to apologise for the problems that you had with your food, and will be passing your comments onto the Head Chef to investigate. It is our goal to consistently provide superior service and your comments are very important to us. The feedback we receive... More 

Carlisle, United Kingdom
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here when visiting University of East Anglia. Food, service, staff and room were lovely. Would definitely recommend this hotel. Just outside the City centre with a free car parking which was a bonus.

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Lucy R, Manager at Holiday Inn Norwich, responded to this review

Dear Jax S, Thank you for your lovely 4* review about your recent stay at the Holiday Inn Norwich. It is always great to receive such positive feedback about the team, food and service. The Car park offers plenty of parking for all guests and indeed this is free which as you mentioned is a bonus. We also have a... More 

2 reviews
3 of 5 stars Reviewed 5 weeks ago

only good thing about this hotel is the free spacious car park other than that it is absolute rubbish . Kept having problems with my key card . Towel smelt very awful like it was never changed or washed . Tv kept going off and it was really annoying . Dirty kettle ! Wasn't able to make tea with a... More 

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Lucy R, Manager at Holiday Inn Norwich, responded to this review

Dear fendijoan, Thank you for your review with regards to the Holiday Inn Norwich. I would like to apologise for the problems and standard you incurred and would like to assure you that this feedback has been passed back onto the team. I would be happy to discuss this further with you; my contact details are gm@hinorwichhotel.co.uk, where I can... More 

Norwich, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2015

We have just spent Valentines Weekend here, & from the moment we checked in till the moment we checked out the hotel & staff couldn't do enough to ensure we had an enjoyable weekend. From the front desk to the restaurant & bar staff to the leisure centre staff & the chambermaids they all worked in an efficient & friendly... More 

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Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear neddy1956 Thank you so much for your wonderful review. We are so glad you enjoyed your stay & you were so well looked after. I will feed back your comments to our team who will be thrilled with your review. We certainly look forward to welcoming you back in the future. Best wishes Jo A Reservations Manager More 

Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 27, 2015

The staff at this hotel are so friendly and accommodating. I actually won an evening for 8 people at a charity quiz which was also held at same venue. Kayleigh who organised the evening was brilliant and our waitress, Rasa, who looked after us was also great. I was expecting "gastro pub" type food; however the choice of food and... More 

Was this review helpful? Yes
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear KevCoop Thank you for your 5* review regarding your visit to Holiday Inn Norwich. I am so glad you & your guests enjoyed your evening and the food and presentation was that of a classy restaurant. We love to receive feedback and it gives the team a real boost. I will pass on your comments to Kayleigh & Rasa... More 

Cambridge
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 20, 2015

My partner and I booked 3 nights at The Holiday Inn, Ipswich Road, Norwich for The 30th, 31st and The 1st of January 2015. We were upgraded to an 'Executive' room on booking and were pleased with our room however although the room was good I'm not sure what was executive about it! The staff were very helpful and pleasant.... More 

Was this review helpful? Yes
Jo A, Front Office Manager at Holiday Inn Norwich, responded to this review

Dear CliffB-58 Thank you for your fantastic review following your stay over the New Year Period and it is always great to hear that our guests enjoyed their stay with us. We are so glad you enjoyed the New Years Eve dinner and the party spirit. The team that worked that night are thrilled with your feedback and that certainly... More 

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