Booked through IPhone App at very short notice due to family illness and all fine on arrival, nice to be met with fresh tea or coffee and biscuits. Dinner in restaurant overseen by Duty Manager. Food good but overtaken by the service which was outstanding with every consideration given to choice and flexibility with offers. Nicely rounded off with discretionary...
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Staff were very helpful and friendly. Restaurant good when specials were on but a little bit pricey otherwise, quality good though. Rooms a little dated but everything worked. Overall I was very comfortable
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Stayed here on New Year's Eve 2011. Looks old fashioned from outside but the rooms were newly furnished and very clean. Didn't use the restaurant facilities. There is a spa and swimming pool. Only negative comment was that it was an unseasonably warm night and the aircon during the winter months is set to heat!
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Dear Guest,
Thank you very much for taking the time to post a Tripadvisor review following your recent stay with us. Guest feedback is an important tool to allow us to constantly monitor and improve the service we are providing.
I am very pleased to hear you enjoyed your stay with us and that you were happy with your bedroom....
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We'd booked a night thanks to Holiday Inn's 2012 promotion so won't be complaining as it only cost just over £20 for a double room. However, we wouldn't want to pay much more to stay here. The room itself had been semi-freshed - clean walls and carpet but 1980's tatty brown furniture kind of spolied the potentially contemporary look. There...
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Thank you for your feedback concerning our Hotel. We value the local community we are situated in and welcome their patriotism. We do not share your view regarding our residential or function guests, but I do respect the fact that you are entitled to your opinion. I fully take on board your comments regarding our air exchange system, which we...
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Myself and a colleague recently stayed here for one night on business. the hotel was in a god city location and the room was clean and tidy. The receptionist was very friendly on at check in, however when we went to the bar to order some wine to take to our room the bar man didn't acknowledge us and walked...
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Dear Guest
Thank you very much for taking the time to write a Tripadvisor review regarding your recent visit to Holiday Inn Norwich. I very much appreciate your feedback as it allows me and my team to constantly monitor our facilities and services, and aids us in creating a great hotel guests love.
First of all, I would like to...
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We stayed here for a weekend whilst visiting daughter at University. Nice Holiday Inn with excellent Executive rooms which are furnished to a high standard. Long walk from reception but also guaranteed to be well away from any noise as reception can be busy if there is a party going on.
Swimming pool was very pleasant.
Food at breakfast was...
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Dear Guest,
Thank you very much for making the effort to complete a Tripadvisor review following on from your stay at the Holiday Inn Norwich. Here at our hotel, we love to hear from our guests!
I am so pleased to hear that you enjoyed your stay with us. My team constantly strive to deliver the highest quality standards and...
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We stayed at this hotel 3.12.11. for a second time. The hotel was warm and comfortable and the food was very good. Staff are nice. The bar prices can be a bit expensive though.
It is about time they upgraded their televisions, they are still the old big sets and just do not look right for this hotel. The reason...
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Dear Guest
Thank you very much for taking the time to write such a positive review of the Holiday Inn Norwich following your stay with us.
I am very pleased to hear that you found our hotel such a comfortable place to stay. As a team, we strive for the highest standards of quality and comfort for all of our...
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Stayed for two nights over a weekend. Staff friendly and helpful. Room was clean and of a good size. The bed was huge and very comfortable. Although 2.5 miles outside the city centre there is a bus stop a 3 minute walk away and with the last bus back being 23.15 we had plenty of time to have a meal...
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Dear Guest,
Thank you so much for posting such a positive review of the Holiday Inn Norwich on Tripadvisor. Guest feedback is very important to us as it enables me and my team to monitor and improve the service we are providing all the time.
I am so pleased that you enjoyed your stay with us, and that you found...
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Courteous service lifted this hotel from being a merely average city hotel to a pleasant experience
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Dear Guest
Thank you very much for taking the time and making the effort to post a Tripadvisor review following your stay at the Holiday Inn Norwich.
I am so pleased to hear that my staff are providing such great service. This is one of our highest priorities at our hotel, and I am thrilled to hear we have exceeded...
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We stayed here on an overnight stay to visit the Thursford Christmas show. Got the room for a good price but we were delayed getting into our room. Bed was sturdy the shower was ok and the room was cleaned to a good standard. We didn't have breakfast here so can't comment on the food. All staff we had anything...
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Dear Guest
Thank you for taking the time to share your recent experience at the Holiday Inn Norwich on Tripadvisor. I very much appreciate your feedback.
Please accept my apologies for the delay in accessing your bedroom. This is not a regular occurrence at our hotel, and myself and the team have been reviewing our procedures in effort to make...
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