Just spent two nights at the hotel as part of a coach outing, we were made very welcome at the check in and although we were given a smoking room this was changed without any drama when we contacted the manager. The room on the ground floor was very clean the beds comfortable and we had no complaints about the... more

We went to this hotel after a trip to Thursford. We were with a coach party so it was a little bit chaotic at meal times. To add to the problem they had another coach party arrive. Overall the rooms were comfortable but not very clean (especially the bathroom). Evening meal was good but because of timings the breakfast was... more

We have just returned from the Quality, Norwich. We booked 2 nights B&B for £55 per night. This is our third visit here over the past 8 or 10 years. I have to to agree with other reviewers that the decor is starting to look a little tired now. However, our check in was smooth and the receptionist helpful explaining... more

Arriving at night with no outdoor lighting on made the sense of welcome a bit worrying. An English Tourist Board sign with one crown rating wasnt on either but the crown was covered up with white tape (you could still see through the tape) wasnt a good sign either. Upon entering Reception you were met with a stong body odour... more

Just spent 2 nights at the Quality Inn Norwich (3miles outside) and it does make you wonder what people expect. We paid £99 B&B for 2 nights for 2 adults and 1 child. Bargain!! We were greeted by a very pleasant young lady and the checkin process was really easy and efficient. The foyer is quite smart neat and tidy... more

OK, it's my own fault, I should have read the above reviews before I booked. £89 for one night (double room) with breakfast, for this I expected a lot better than a very, very tired place on an industrial estate. Staff could not be bothered at all, receptionist was more interested in discussing her love life on the telephone than... more

If first impressions count, these were of a "tired" hotel in need of a refurbishment. Reception staff were helpful but slow in coming to greet me. Bed was older and more tired that I was and bathroom was very cheaply decorated - bit like a caravan really. Food at dinner was very disappointing - over-cooked and cold and the chef... more

After reading some of the reviews I was a little worried about what to expect to say the least! All I can say, however, is don't worry! I got a room rate of £49 per night B&B via the net - an absolute bargain and cheaper than the Travelodge & Premier Travel Inn's would quote me. I'm going to start... more

For those who think that the point of a hotel is simply a place containing a bed to close your eyes in, this hotel is for you. The room was large with two single beds, lots of desk space and a large television, which had a wide range of channels avaliable. The bathroom was dissapointing; not only was the decor... more