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Premier Inn Norwich Nelson City Centre

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Prince of Wales Road, Norwich NR1 1DX, England (Formerly Swallow Hotel Nelson)
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Premier Inn Norwich Nelson City Centre
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Premier Inn Norwich Nelson City Centre
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935 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Andover, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed today NEW

Great location for business and pleasure, it's just across the road from the train station and is central to the town centre. The hotel is clean and the staff are very friendly, the breakfast is ok, normal breakfast food and the service is great. The bar staff are nice and overall the hotel is warm and welcoming Would recommend to... More 

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Beverley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Brilliant location for touring the city centre. Large complex nearby with choice of eateries and cinema. Great food in the resturant with very friendly staff. Room clean and comfortable; shower was brilliant! Really enjoyed the stay. Would definately recommend.

Review collected in partnership with premierinn.com

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Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I arrived at the rail station and the holtel is visible from the door. Finding my way in was not so easy and i went down steps and got lost in the large restaurant bar and had to ask my way. The main entrance is further up the street but not signed. Room comfortable and quite. Central city riverside location... More 

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Maidstone, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

Premier Inn have always served a really good choice and standard of breakfast but on our last stay we were really disappointed. The Grab and Go option for those not wanting to eat much has been removed and the cheapest option now is almost £7- a lot for someone only wanting a slice of toast and a coffee! Also VERY... More 

Review collected in partnership with premierinn.com

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cambs
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have just returned from a fantastic weekend at the premier inn. The hotel was very busy and we had noticed there was lots of radio 1 crew, but did not change the service we received. All staff members were polite and happy to help. Our room (402) was very clean, of good size and a powerful shower, great to... More 

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kettering england
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to the Norwich Nelson for our weekend away, we stayed at this hotel 5 years ago and we would go back in an instant. took in a charity football match and had Sunday lunch at the witherspoons. The hotel staff were excellent. The room was perfect and the view we had over the gardens and river was superb.... More 

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Buckingham, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Good parking - hotel in great location from which to explore Norwich. Clean feel to bedroom and comfortable although I did find the bed extremely high! Shame shower was over bath with one of those annoying curtains - very slippery without a bath math or grab rail. Unfortunately very noisy if riverside, as right on busy city junction - had... More 

Review collected in partnership with premierinn.com

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Chesterfield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Ive stoped in many Premier Inns over the years on business. I always book them because you know what your going to get. This hotel was comfy, clean and the staff were pleasant as they always are. I enjoyed the food downstairs and the waitress was lovely and friendly without being too in your face. The hotal is easy to... More 

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2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

My husband and I were really looking forward to staying at this Premier Inn, especially after reading the good reviews on Trip Advisor. However after check in we went to our room on the fifth floor and were very surprised when we opened the door, the room was very small and had a very dark dingy bathroom, I thought for... More 

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WhitbreadHotels, Online Cutomer Service at Premier Inn Norwich Nelson City Centre, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. More 

Southampton Uk
Top Contributor
126 reviews 126 reviews
58 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago

I have always been a fan of Premier Inns and this one is as good as any - OK the food can always be better in the pub - but I have deducted a star for the new wi-fi policy which is basically to give customers rubbish wi-fi unless they come up with an extra £5, so if you want... More 

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