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Mercure Norwich Hotel

121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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375 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (375)
  • Mar-May only
    (113)
  • Jun-Aug only
    (109)
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    (91)
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    (62)
All months
Level Contributor
7 reviews
6 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The good bits ... Gym and pool ;) the food is ok. The bad, well it's a bit dated, the rooms are basic, the TV annoys me, it takes forever to change a channel and it freezes :( ... Apart from these quirks, the hotel serves its purpose for a stop over. I wouldn't use it for a leisure stop... More 

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King's Lynn, United Kingdom
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

Can't really complain about the place but also can't rave about it either. The staff are friendly and the place is generally very clean which is really all you want. A nice bonus of a swimming pool and fitness centre which we had to ourselves, shame the jacuzzi wasn't working. I probably wouldn't stay again unless I was going to... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic hotel! Staff are very friendly and helpful, rooms are large and clean, excellent facilities! The food in the restaurant was gorgeous and the staff went the extra mile to provide it to our own personal preferences. It is a short walk to the the town centre, a large superstore is across the road, a wetherspoons pub less than a... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Ruby C thank you for a stunning review. I am delighted that we were flexible in meeting your requirements and I have shared your glowing comments with my chefs and Operations team. I am so lucky to have a very special team here who are centred on pleasing each guest individually. It's nice when a plan comes together!! Come back... More 

Leicester, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Set in a very good location near to Norwich but not in the city centre, it is very easy to find and there is a lot of parking. The service at the hotel was fantastic and all very helpful, the on site gym was good as well. Due to an over running seminar i missed room service cut off times... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Victoria thank you very much for your kind review. I am delighted that we ensured you did not go hungry; that's crucial, our food operation runs 24/7. Thank you also for your kind comments regarding the team here; we make every rffort to deliver a personal service: I agree that there is always a risk of the "grey coroporate hotel... More 

Maidstone, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean rooms, comfortable beds, friendly staff. Breakfast was lovely, nice dining room. Very convenient location on the ring road, taxi used to pop into Norwich as traffic is heavy. Near to McDonalds and Kentucky, also asda and weather spoons all in walking distance. Flowers in reception need to be changed more often, not a pretty site. Plenty of parking. Would... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for posting your lovely review. I am delighted that you agree we are ideally situated to visit all corners of Norfolk. I am so pleased that you enjoyed our brand new restaurant, we are enjoying it too. Please come an see us again soon. More 

Elgin, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed the night here with my 7 week old son and mother in a family room. The room was a large room with a massive king size bed and a large sofa bed, and still plenty of room to out up my sons travel cot. We stayed during the heatwave and the air conditioning in the room was very... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Congratulations on your new baby! Thank you for a lovely review. We have the largest selection of family rooms in the city, all of which are configured exactly as you described, complete with air-conditioning. I do hope we have the opportunity of welcoming you back, you nee to experience our brand new restaurant with seasonal menu! Thanks again for reviewing... More 

London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here over the weekend as we were visiting various places of interest. The hotel was clean and comfortable as was our room. It is near a busy road which was noisy at times. The only negative for me was the hotel was very hot and although the radiator was off in our room we had the large fan on... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for a lovely review. I always look for two key words in any review and they are "clean" and "friendly" so you have made my day! I do hope we have the opportunity of welcoming you back to Sunny Norwich. Thank you kindly for the review. More 

Elviria
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had already read in to tripadvisor before arriving, so was looking out for many of the negative things people had posted, for example, someone complained about room service knocking at 7am (which I would have hated!!), but I put a card outside my room, and no issues at all. So can disregard that negative comment. Someone complained about mold... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind review particularly your very positive comments concerning my team here. I think you get the prize for the longest review ever so congratulations on covering just about every aspect of your stay. I enjoyed reading your review and have shared several of your observations with my team. I am pleased you enjoyed your stay and... More 

Lichfield
Level Contributor
90 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 3 weeks ago

OK sort of sums this place up.Rooms clean but twin beds very small.We stopped when temperature hit 30 degrees and the room had no air con.The window opening was limited presumably for security.The result was a sweat box with very little sleep.The food was adequate. The biggest plus was the very pleasant and helpful staff. Not the nicest location and... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind comments regarding my team here. I am very proud of the hight customer service standards we consistently achieve. We are indeed ideally located for either the beautiful city of Norwich or the stunning North Norfolk coastline. I am sorry you did not enjoy one of our 77 air-conditioned bedrooms; maybe next time. Thanks again for... More 

Nottingham, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel.The room was clean with all the extras air con, coffee machine,robes and slippers. We also had a meal in the resturant whch was lovely.Breakfast was self sevice so no probs in getting something you dont like.My only critisiem was we were offered a news paper of our choice which we didnt get till 8:00pm at... More 

Was this review helpful? Yes 1
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for a lovely review Gillian. I am particularly delighted that you enjoyed our brand new restaurant for both dinner and breakfast. Both menus have been re-launched recently and the general feedback has been excellent. So sorry we slipped up on the newspaper, that's a silly mistake to make. We really hope to welcome you back and thanks again... More 

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