We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Norwich Hotel

121-131 Boundary Road, Norwich NR3 2BA, England
Hotel amenities
Mercure Norwich Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #26 of 49 Hotels in Norwich
A recent review
5 of 5 stars reviewed 1 week ago
Peter P
Write a Review

354 reviews from our community

Traveler rating
    90
    92
    96
    43
    33
See reviews for
56
116
8
84
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (354)
  • Mar-May only
    (110)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (91)
  • Dec-Feb only
    (62)
All months
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Brilliant venue for a wedding reception,large enough for the big family, and the staff went the extra mile (or couple of miles) for my disabled aunt. Wine was expensive, but beer was about £4 a pint, which is usual for wedding venues. Would recommend.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Peter thank you so much for your kind comments. I am particularly pleased that my team were able to add those important litle personal service touches especially regarding your aunt. We pride ourselves on employing staff who really care. I was lucky enough to be present at the same wegging and I totally agree, what a perfect family day! More 

Chesterfield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here on business, I genrally prefer these big chain hotels as the staff leave you alone and dont gett all in your business. I normally stay in Premier Inns but for a change I had to try somewhere else. I arrived to a pleasant receptiona dn an attractive lobby area. The room was nice and clean and perfectly... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Lee thank you for your kind comments and for taking the time to review us. I am particularly pleased that our wifi is impressing you, it's really "beefed up" now and totally free!! I am also really pleased that you found our new beds and pillows to your liking, we are receiving some very positive comments following this investment. Sorry... More 

Manchester, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed in this hotel many times so I suppose that speaks for itself. We have friends in the area so it suits us. The room was fine. The dinner was nice as was the breakfast. It is great to have parking on site and a good pub across the road.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Dear both, thank you for your lovely review, I am delighted that you keep coming back, trhat is such a compliment to the team. I hope you are enjoying the new restaurant and from today we launch the new menu. Exciting times! Thanks for sharing them with us and thanks again for your kind review. More 

Norwich, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

we attended a wedding reception there yesterday and I have to say the room looked stunning the food was ok ( some guests did attend McDonald's after meal though), but the bar staff weren't very good. My biggest complaint was getting the same round of drinks 5 times in a row and was charged a different price each time!! On... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Angela I am delighted you were so impressed with the beautiful wedding in our City Suite on Saturday. I had the pleasure of working your event; the bride was stunning and I'm sure you will agree it was the perfect family wedding. I am so sorry my bar staff were incinsistent, that is a training issue which we can attend... More 

Lowestoft, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Had a two night stay at this hotel, and love every minute of the stay. The rooms are very clean and quite with ample towels and toiletries. The staff are all very friendly especially Kelly and Kayleigh who are very friendly and extremely helpful. Would defiantly stay here again, as it's the best hotel in Norwich that we have stayed... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Jason thank you for your most kind review and particularly for mentioning two of my front of house team. I am very proud of the service we offer and I hope it shows in the extra effort displayed when you stay here. I am delighted that you enjoyed our restaurant food, both for dinner and breakfast. We have worked hard... More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel is such a relaxed place to stay, very clean and comfortable. The staff are great especially Kayleigh and Kelly they can not do enough for you. We will def come here again and both Kelly and kayleigh make you feel so welcomed they have made our two night stay brilliant. We will be booking our wedding here due... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Michelle, what a lovely review, thank you so much. The service team are getting a regular mention these days so thank you for picking a couple of the ladies out for a special mention, it's most appreciated. We would be delighted to host your wedding so give the sales team a call whenever you are ready to discuss the big... More 

northern england
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Large bath towel which makes me happy. Room a little past its best, prefer not to have torn wallpaper. mattress could do with a topper so that it isn't so firm.. Staff very friendly and helpful. Breakfast is fine but I am with a group and choice for dinner could be better, I appreciate that cost is important but large... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you so much for your kind comments regarding my team: Friendly and helpful are two terms that crop up a lot in guest reviews recently. I agree that a full sized bath sheet is a joy compared to skimpy towels found in other establishments. I will share your comments regarding food with the chef. Thank you for taking the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

From start to finish I've enjoyed my time here, unfortuanately the bar is a little expensive (£7.40 for a double jack) but the front off house and restaurant staff have all been more than helpful and polite, even the chefs in the morning as they restock the buffet have had impeccable customer service. the rooms are a bit dated but... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you so much for your kind review. I am delighted that you covert our new beds and pillows; new beds, pillows and duvets in 107 rooms was a big investment from our company and it is really being appreciated by our guests. Thank you also for mentioning our service team and the two ladies in particular. I am incredibly... More 

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Paid £100 for a night, without breakfast included. This turned out to be very poor value. This hotel could be described as a 3* at best. The staff were pleasant so cannot be blamed for the overall failing of this hotel. On looking around the room I was appalled to find that there was mould on the net curtains and... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for the complimentary comments regarding my team here but I am so sorry that we failed to impress you. It's always frustrating when we are not given the opportunity to put things right. I cannot find a shower in the building that does not work but we could easily have room moved you if requested. Please accept my... More 

Travelers are raving about these Norwich hotels

Northallerton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent Hotel and Lesuire Facilities. The pool, while small is a great place to relax. From the start the experience was friendly and welcoming and although a small issue with the room key was experienced it was resolved quickly. The wine choice at the bar great with the staff being quick to recomend a wine to our taste. On the... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Bless you Mr Hudson for such a great review. I am very proud of my front of house team here who are receiving rave reviews recently! I am delighted that we maintained our consistency of service across the restaurant, bar and room service, that is the key. I really hope we get the opportunity of welcoming you back soon. Thanks... More 

Questions? Get answers from hotel staff and past guests. Ask a question

68 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (47)
Viewed
Bathroom (3)
Viewed
Room/suite (10)
Viewed
Dining (4)
Viewed
Hotel & grounds (2)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay