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All 50 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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Ranked #26 of 50 Hotels in Norwich
A recent review
3 of 5 stars reviewed yesterday
Gary M Suffolk, United Kingdom
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307 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Suffolk, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Just returned from our seventh stay at the Mercure and usually the high standard of cleanliness which on previous visits is pretty good , but me and my wife both agreed that the standard of cleanliness had dropped and the hotel has begun to look tired and old. The bar area looked scruffy and seating worn out , the rooms... More

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Lincolnshire
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

After a 1 night stay I felt I had to mention the Mecure on here. Due to a delay at the airport I was booked into this hotel for a single nights stay. Granted I was booked into a premier room but I have to say the staff were superb, the room was very clean, the food was superb and... More

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Had a suprise 75th party for my grandad was really good, great food and staff members especially Debbie who was more than happy to help and kept checking everything was ok... Helped decorate room for us and looked lovely highly recommended

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you so much for your review and particularly for mentioning Debbie and the team here. We are very proud of our food and customer service. Thank you for taking the time to post a review, it's much appreciated. More

england
Top Contributor
53 reviews 53 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

stayed one night on business parking was a nightmare Drove 3 times around car park to find space - as there is no barrie retc i suspect all & sundry take advantage & park illegally There was no automatic /sliding door into the place - not good if you have luggage /pushchair or wheelchair Did not see any lifts either... More

Was this review helpful? Yes 1
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Sorry to have disappointed you on some levels. We have the largest car park in Norwich with 200 spaces, I fear we may have been hosting a large event that night. Thanks for your kind comments concerning the room decor though. Your bed was brand new! Our new beds are firm but just proves that we can't please all the... More

Edinburgh, United Kingdom
Top Contributor
76 reviews 76 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As far as my wife and I are concerned this the poorest Mercure we have used and we have travelled extensively throughout France, Holland and Belgium. The location is poor being in a retail park on a very busy main Road into/out of Norwich. The room was reasonable and the Housekeeping staff helpful. Other than that there was not much... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

John I know we have communicated directly but I need to repeat my apology, especially for your disturbed night's sleep. I make no apology for our location which provides easy access to the airport, the city centre and the Norfolk Broads. I am pleased you enjoyed the rooms and thank you for your kind comments regarding some of my team. More

Dalmarnock
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This so-called 4 star hotel may well have been such in the 1980's (When I suspect it was last painted) I spent 3 nights here during which my key card failed every single day. A member of staff claimed this was due to where I had been working. When, in fact, it was in the car all day every day.... More

Was this review helpful? Yes 2
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Russ I enjoyed your sense of humour and witty review but feel you might have been a little over-critical especially of other guests. We are undergoing an extensive re-furbishment program but I do have to apologise for the poor TV digital signal. All fixed now thank goodness. More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel staff were friendly and helpful. Facilities are good and the room we stayed in was clean and tidy. The bed was very comfortable. The hotel is showing signs of age but is very well maintained. We would stay again.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you so much for your kind and honest review. Friendliness and cleanliness are top of most guests' agendas and we seek to provide both consistently here at Mercure Norwich. We are launching our new restaurant menu next week so hopefully you will have some pleasant surprises on your next visit. Thank you once again for taking the time to... More

bristol
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel doesn't start with the best of advantages - built so no rooms enjoy views. However, one doesn't stay at a hotel in Norwich, or Norfolk for that matter to look at a bedroom view. It is convenient to a large supermarket, but 20 minutes away from the centre of Norwich. We enjoyed staying there with a group to... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Gwyneth thank you for reviewing our hotel. Thank you particularly for your kind comments regarding our food, the comfort of our rooms and out helpful band of staff. We also feel that our hotel is ideally situated to access either the city centre, the Norfolk Broads or indeed the beautiful North Norfolk coast. I agree, we have no views from... More

Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

We got married here on Saturday 25th October and found it an excellent venue. Wedding host Craig was brilliant, and Gemma, who we liaised with for our wedding, was fantastic. The day was lovely, everything organised and staff very attentive. The tables for the wedding breakfast were done tastefully.We stayed in the hotel overnight, large room and excellent breakfasts! Lovely... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

And what a beautiful bride you were too!! Thank you so much for letting us share your special day, I know Craig was delighted at how the whole day went for you. Weddings are one of the reasons we love this job so much and yours was particularly memorable. Thank you for the lovely comments and we wish you both... More

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Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
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Also Known As:
Ramada Norwich
Norwich Ramada

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