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Mercure Norwich Hotel

121-131 Boundary Road, Norwich NR3 2BA, England
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1 room 1 adult
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Mercure Norwich Hotel
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459 Reviews from our TripAdvisor Community

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uk
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Thank you very much for an enjoyable stay. The greeting and help from the man with the fair beard was great. For people thinking of staying here - The room was standard size, completely clean, the bed good, the shower pressure excellent. The food was excellent in the evening, (and good portion size) and at breakfast. Parking was easy. And... More 

Helpful?
Thank Libertysurf
Birmingham, United Kingdom
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the hotel for 2 nights midweek in February, I was there on business. I arrived late but the staff were very friendly and welcoming as they were during my stay at the hotel. There is plenty of free parking around the hotel. The hotel is a little tired and lacking a bit in atmosphere but the room... More 

Helpful?
Thank Graham L
Lincolnshire, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago NEW

Showers in the leisure centre need a make over, but it was nice to have a small pool for a swim. Rooms were very 60's /70's but everything worked well. The service charge added to the evening meal was a shock and the waiter did not divide the bill between my colleague and me as requested. But meals reasonably priced... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank flossiehaybags
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind review. I'm pleased you found our rooms well-equipped. I apologise if we shocked you with a service charge but this is completely discretionary as I'm sure you understand. Next time we will aim to get 100% of our service spot on. More 

Ipswich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

went on a super break deal for two nights for my wife's birthday, we arrived to check in only to be told they had no record of our booking, the staff were very good and sorted this, although we had to sit around in reception while this happened, the room was nice enough with comfortable bed, however the view was... More 

Helpful?
1 Thank Adrian G
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review and I am sorry that one of our third party partners had caused a little confusion with your booking. I am pleased that we accommodated you in a very comfortable room. We like to get our restaurant service spot on so apologies if the lamb dish was less than perfect. We are currently being advised... More 

Dereham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Conducted a couple of business meetings over coffee at the Mercure Norwich Hotel, in January. Bar staff were very pro-active - helpful but not too "in your face". Relaxed atmosphere which enhanced my meeting. Plus, it's always good to see senior management available to the public.

Helpful?
Thank Roger120361
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind review. We can boast the best selection of meeting and event rooms in the city so should you require them we would be delighted to show you our facilities. Thank you for your kind comments I am very proud of the team here. More 

west midlands
Level Contributor
137 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here this week while in business again in Norwich. Decided to try the Mercure following a fairly uninspiring stay across the road prior to Christmas and thank goodness that I did. Let's make no bounds, the general appearance of this place could do with a makeover, and if you look closely and get really picky you could make lots... More 

Helpful?
Thank colemen
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Bless you for such a comprehensive review. It's comforting that we out-shine our nearest competition but we do like to be perfect so I have noted your constructive criticisms. A genuine thank you for a most useful review. More 

UK
Level Contributor
107 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Attending a large function was very impressed with the service, fantastic meal, excellent breakfast in the morning and great can do attitude of all the staff. However my room did not match the standards, had to plug in wires on the television, no lights worked in the bedroom area and a previous resident had left a dirty sock in the... More 

Helpful?
Thank BBDOM44
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

I am delighted the event was such a success and thank you for your great comments regarding the team here. I have made a not of our oversights regarding some housekeeping points so thanks for those too. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

My partner and i went here for our anniversary dinner. It was amazing. We first had a drink in the bar area which was lovely and quiet. When it came to our reservation time we went on into the restaurant. We were the only ones in the restaurant for a while so we were asked to choose wherever we want... More 

Helpful?
Thank Cheyenne K
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Bless you for the most lovely feedback regarding service and food. I will ensure the appropriate team members and managers are aware of your kind comments. Come back soon. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Staff were lovely ,warm and welcoming which is the first thing you need to start a great weekend the room was missive for the £60 we paid (very happy) food was a tad over priced but very well presented and tasted delicious again waiter was very lovely. The best bit was seeing my kids faces when I said there was... More 

Helpful?
Thank Edward D
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

What super comments regarding my team, thank you so much. Great food and great service, we should be pleased with those comments. Bring your family back soon please. More 

Level Contributor
135 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here recently for work felt the front desk, bar and house keeping staff really do a great job. The rooms are always cleaned to a high standard and the desk staff are very helpful. The breakfasts are a lot better than they used to be and the meals have also improved on how they used to be. It's a... More 

Helpful?
Thank SmartDamo
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank so much Damo, you know us so well now and I really do appreciate your lovely feedback regarding the team here. They work so hard and will greatly value your comments. Thank you. More 

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