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All 53 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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Ranked #26 of 53 hotels in Norwich
A recent review
4 of 5 stars reviewed yesterday
jodie w Peterborough, United Kingdom
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212 people have reviewed this hotel

Traveler rating
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    63
    23
    15
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37
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4
46
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Any
English first
Peterborough, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed here over Easter weekend and we had a fantastic stay. We were welcomed upon arrival and the reception staff were helpful throughout the whole stay. We stayed in room 78 which was on the 1st floor. The room was modern and clean. We didnt eat at the hotel as we think that the hotel is... More

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Gateshead, United Kingdom
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel was more than a little disappointing. Very basic with terrible internet connection. I was here for a work trip and was unable to get even close to a satisfactory level of internet access. I was treated like a nuisance from check in to check out, and treated with similar disdain when I asked for a receipt at the... More

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Peterborough
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here on Good Friday with my wife, had a privilege room for two with dinner and breakfast, hotel reception was very friendly and helpful, the brassiere restaurant is lovely and had a great meal, breakfast was ok, same as many chain hotels, pool is small but nice to have a dip, I personally recommend paying a bit extra and... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I agree with most of the reviews that this is a 3 out of 5. Decent for the price, but I can't understand how this is a 4 star hotel in any way. Positives first: Staff are attentive Room was reasonably quiet for being near a main road Check in and out were easy Price was reasonable Negatives: Hotel is... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review, I was however disappointed to read that some aspects of your experience did not meet your expectations; please allow me to express my sincere apologies. I can confirm that we currently undergoing a rolling programme of refurbishment; this will be an ongoing process throughout the year. I can also assure... More

Dereham, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Last week i took a number of key customers, to the Mercure Norwich Hotel, for a meeting / something to eat. The service was 1st class, as usual and the food in the restaurant was exactly what we wanted (hot, served on time & tasted delicious). Thank you

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review, I am delighted that your meeting and meal with us was a success and I am so pleased that you found our service 1st class. Thank you again for your time and we look forward to welcoming you back to the Mercure Norwich Hotel again in the future. More

Fakenham
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We have visited the Mercure on a couple of occasions and always been highly satisfied and this stay was no different. Staff all extremely friendly and helpful. Rooms spacious and comfortable. Ate in the restaurant one night and food was beautiful, great value for money. The choice for breakfast was a pleasant surprise, I'm not a massive fry up fan... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review. It is wonderful when our guests keep coming back and are highly satisfied with their stay each time. Your kind comments about my team, your room and dinner are very much appreciated. Thank you also for your kind comments about our breakfast. We look forward to welcoming you back again very soon. More

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My Wife and I have just returned from a two night stay at Mercure Norwich Hotel.Again great value for the money.Room was clean and spacious,the breakfast and evening meal were of top quality and the service was the same.The pool,sauna and steam room were used many times and again very clean.Short walk up the hill for bus into Norwich,a nice... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review. I am so pleased that you enjoyed the hotel and its facilities. Thank you also for your kind comments about my team. I do hope you will stay with us again next time you visit our beautiful city. More

Cambridge, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

I visited the Mercure saturday 5th to the sunday 6th. Everything ran fine on the saturday night it was when we awoke for our breakfast on sunday that everything was just a disaster. We arrived for breakfast and had to wait for our table for at least 15 minutes while we were continuously being ignored- when we finally sat down... More

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review, but I was very disappointed to read about your breakfast experience; please allow me to express my sincere apologies. I will of course be taking the appropriate measures to address your concerns and prevent a future occurrence. Thank you again for bringing these points to my attention and I can... More

norfolk
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Had a fantastic weekend at the hotel with my girlfriends. Arrived late on friday so got room service which was delicious! Had breakfast saturday morning which had a wide range of hot & cold food. The hotel is close to the city centre and just a short taxi ride from the cinema, restaurants & clubs. Had dinner at the hotel... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review. I am delighted that you and your friends had an enjoyable stay with us. Your kind comments about the meals, staff and your room are very much appreciated. I am so pleased you would stay with us again and we look forward to welcoming you back. More

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Additional Information about Mercure Norwich Hotel

Also Known As:
Ramada Norwich
Norwich Ramada
Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Norwich
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Norwich Hotel 4*
Reservation Options:
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