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All 49 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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Ranked #28 of 49 Hotels in Norwich
A recent review
3 of 5 stars reviewed 2 days ago
Francis P
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331 reviews from our community

Traveler rating
    81
    85
    92
    40
    33
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107
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80
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars NEW

Not the most aesthetic location. Restaurant was shut for refurbishment Sat in the bar then decided to have food delivered. Food was very tasteless had the ranch burger. Soup was great. Tv in room wouldn't work on 60% of channels asked reception to have a look, no one came up. room was adequate in other areas.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Francis thank you for reviewing us and for your comments. "Average" is cetainly not our aim and our Ranch Burger is the most popular meal here so really sorry if we got it wrong this time. I'm delighted you enjoyed Chef's soup but again sorry we did not attend to the TV. Your feedback really helps me in the drive... More 

Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Subject: Classic Twin Double Room with Breakfast-Tuesday, February 24th& Wednesday, February 25th 2015-Booking Ref. No.: 18148150286 After our stay at your hotel on Tuesday, February 24th& Wednesday, February 25th 2015 last, we felt it is but only right that we write to you personally and express our thanks for a very enjoyable stopover at the Mercure Norwich Hotel, during our... More 

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Lincoln, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 1 week ago

Location - in amongst Ring Road industrial garages and Asda etc but ok for getting into City. Our Superior Room was standard room advertised on web with free newspapers and Free Films (which would cost £12.00 if not in Superior Room). We had to ask for newspaper. We had to ask if Films were free and available - reception never... More 

Was this review helpful? Yes 3
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Barney thank you for reviewing our hotel. Rest assured we are not deliberately coy about the benefits of Privilege or Superior rooms but I completely agree that we would do well to "sell" the benefits at reception much better. I am sorry you had a poor experience at breakfast and I assure you that your comments will be shared with... More 

Senior Contributor
23 reviews 23 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Staying here at the moment. Restaurant closed. Jacuzzi broken( for over a week) . Cocktails advertised on TV in room but bar don't serve them! In a privilege room but don't expect to be told you get a newspaper and free movies. Ask!!!! Only because have stayed in another Mercure hotel with same issues do we know this. Basically not... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Hoshi our resaurant has been temporarily re-sited whilst the original room receives a full refurbishment so, to be fair we are very much "open." Indeed we have received some very kind comments regarding our temporary restaurant over the last three weeks. I apologise that our Spa is out of order and I do take your point that we should be... More 

Downham Market, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I been twice in January 2015 with my friend, first time was ok bit pricey but we enjoyed the foods. 2nd visit was not very good. I booked table for 2 people's and we arrived in restaurant we waited 10 minute to see a waiter /waitress. Both occasion restaurant was empty. It's seems to me that restaurant not very welcoming... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Trish thank you for the kind comments you make regarding our food, I agree our new menu is amazing. I also agree that such good food deserves great service! I apologise that we let you down on your last visit and rest assured we have taken the criticism in a constructive way. Thank you once again for your balanced review. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Very nice stay! Nice bar and helpful stuff. Would help if door card wouldnt require constant reprogramming! However helpful stuff made it very easy to deal with! Nice swimming pool with steam room and sauna however ice cold shower after steam room would be great!

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Martyna thank you for a lovely review. I am most proud of the team here who can make such a difference. I'm delighted you enjoyed our leisure facilities and I have made a mental note of the "ice cold shower" request;. you are very brave! Thank you once again for your kind review. More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We stayed in this Hotel for one night. It was more than enough. My girlfriend was on a work course in the Hotel. When we booked online we were asked if we had any requirements, to which we replied to, explaining that we were arriving at the Hotel early - driving from London, asking if we could check in early.... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Paul you will be aware that you and I have already communicated regarding your complaint, some time ago now. I am happy to repeat my apology to you and to assure you that your experience has helped us improve our service levels. More 

Biggleswade, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 23, 2015

We arrived in very cold weather to find the window in our room OPEN and the radiator turned OFF. The window was closed and the heating turned on. However only the top 4" of the radiator got warm - not hot - and we never warmed up. The staff gave us a fan heater - very ungraciously - which worked... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Diana I apologise that your room was cold on arrival, we attempt to make every effort to guarrantee a comfortable arerival temperature. As previous guests you are aware of our usual service standards and I am sorry we fell short this time. Our restaurant and bar are being refurbished during February and if you are returning soom kindly let me... More 

Maidstone, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 21, 2015 via mobile

The worst hotel I've stayed in for a very very long time. Like a time warp back to the 70's where no one has bothered to update. Clearly no one cares about the ripped chairs in the bar, the awful worn out decor, the very very tired appearance if everything! In the middle of an industrial estate opposite macdonalds in... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Wendy, you will be delighted to learn of our upcoming refurbishment in the restaurant and bar, I do hope you give us another chance this Spring. I can't promise to move our hotel into the countryside but I can assure you of a warm Norfolk welcome from a friendly and committed team serving great food. Maybe on reflection you might... More 

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Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
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Also Known As:
Ramada Norwich
Norwich Ramada
Hotel Style:
#6 Luxury Hotel in Norwich

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