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All 52 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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Ranked #27 of 52 Hotels in Norwich
A recent review
4 of 5 stars reviewed 4 days ago
steven d
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296 reviews from our community

Traveler rating
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    80
    36
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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All months
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Comfy bed and room ok however every time I went to reception no one there, no bell to ring for attention, so basically stood there until I could the attention of a member of staff appearing in the foyer. This was twice when checking in and checking out. Breakfast started at 6.30am , went down at 6.35 am bacon cold,... More

Was this review helpful? Yes 1
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind comments regarding the comfort of your bedroom but I am so sorry that we let you down at the personal service level. Our reception team normally receive glowing reviews so to have them absent on your arrival and departure is extremely disappointing. Please do give us another try because customer service is something we can... More

Aveley, United Kingdom
Top Contributor
60 reviews 60 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Let me start by saying that the staff in this hotel were all very helpful and professional. Not once did i have a problem dealing with any of them. The hotel itself is in desperate need of modernisation. It is gloomy and dated. The Television in my room did not work. All of the channels showed a blue screen, and... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for the lovely comments you made regarding my team, I am so grateful for that. Equally I am sorry you found our property to be gloomy, we are undergoing a rolling refurbishment program beginning with bedrooms and restaurant so please watch out for that. I know technology is all-important these days so you will be delighted to hear... More

1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

I would like to praise Kelly at the reception for her greetings and communication skills, this girl is very nice, friendly and very helpful with all areas and conditions of the hotel she covered everything that a needed to know, and always a pleasure to check in with her on desk.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Steve thank you so much for mentioning our team and Kelly in particular. The reception staff are often the unsung heroes of my operation and I am most grateful that you found time to give them a name-check. Very much appreciated! More

1 review
5 of 5 stars Reviewed 6 days ago NEW

All staff were helpful and friendly , the food was good and we were well looked after.all rooms were serviced to a high standard.l found kayleigh very helpful when making inquires. I would recommend this hotel for any body staying in norwich

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Paul bless you for posting such a kind review and for singling out Kayleigh for particular praise. My team do a magnificent customer service job for me and I am so proud of them. Guests taking the time to say thank you is worth a million dollars to them; so thank you in return. More

Highbridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I booked this Hotel back in February as a 5 night venue in October for a 6 day visit to Norfolk and Suffolk with 50 members of our local Somerset National Trust Centre. I spent 3 nights at the Hotel in March in order to do a recce of the region. I was given a very warm and helpful welcome.... More

Was this review helpful? Yes 1
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Jon G thank you so much for your review, I can promise you that my team enjoyed looking after your group as much as they enjoyed being here! Customer service is supposed to be a fun job and a pleasant experience for both customer and provider when we get it right. Thank you for such an informed and balanced review;... More

London
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a basic and comfortable hotel which ticks all the boxes but does not impress. Friendly staff and functional rooms with the facilities that you would expect. Would not recommend for a romantic getaway but perfect for business and we had a function on the night that I stayed and all went to clockwork.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind review of our hotel. Sounds like we got the service delivery right, especially at your event. We hope to offer all the facilities a visitor might expect and combine them with a genuinely friendly, professional service. I get the feeling we achieved that during your stay, so thanks for saying so. More

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

we stayed here for two nights in October. If you are looking for a scenic hotel with a nice view then don't stay here. However if you just want a base to stay in with very friendly, helpful staff and a nice pool,sauna and steam room to relax in after a day out then this one is fine. Our room... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

"Friendly, helpful staff" is music to my ears. Thank you for such an honest assessment of what we offer. I am so proud of my team for achieving these service levels so thank you for giving them a mention along with your newly refurbished room. I really hope we can welcome you back. More

Hartlepool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

A regular visitor at the Mercure with work. Stayed hear about 80 days this year and even more last year. Iv stayed in many 4 star hotels and 3 for that matter and this would in my opinion struggle to get a 4 star again. Some of the staff are great some not so great, some pleasant and helpful some... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Laura (or partner) I am very disappointed that you rate our food offering so poorly. We seem to please the majority of your colleagues but I am always open to suggestions. My main concern is that we share a building some weeks and we have not opened up a personal dialogue. Please feel free to use my e-mail address to... More

Norwich, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we visited on a "deal night". The hotel seems to cater for bulk ..get em in and out ..rather than quality but saying that service was good. Our room was dated and dark, broken lights, tv signal intermittent, hairs in bath, and mould and condensation on window (which we couldn't open). Bed clean and food served at do fresh and... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

A mixed experience for you "worn out shoes" but thank you for your positive feedback on evening dinner. It sounds like you shared your stay with a large coach tour which may have influenced breakfast delivery somewhat so my apologies for that. I hope we welcome you back during a more sedate period. More

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Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
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Also Known As:
Ramada Norwich
Norwich Ramada

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