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All 50 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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Ranked #28 of 50 Hotels in Norwich
A recent review
5 of 5 stars reviewed 1 week ago
Jon M London, Canada
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323 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Biggleswade, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We arrived in very cold weather to find the window in our room OPEN and the radiator turned OFF. The window was closed and the heating turned on. However only the top 4" of the radiator got warm - not hot - and we never warmed up. The staff gave us a fan heater - very ungraciously - which worked... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Diana I apologise that your room was cold on arrival, we attempt to make every effort to guarrantee a comfortable arerival temperature. As previous guests you are aware of our usual service standards and I am sorry we fell short this time. Our restaurant and bar are being refurbished during February and if you are returning soom kindly let me... More 

Maidstone, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The worst hotel I've stayed in for a very very long time. Like a time warp back to the 70's where no one has bothered to update. Clearly no one cares about the ripped chairs in the bar, the awful worn out decor, the very very tired appearance if everything! In the middle of an industrial estate opposite macdonalds in... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Wendy, you will be delighted to learn of our upcoming refurbishment in the restaurant and bar, I do hope you give us another chance this Spring. I can't promise to move our hotel into the countryside but I can assure you of a warm Norfolk welcome from a friendly and committed team serving great food. Maybe on reflection you might... More 

London, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

We have just had an brilliant weekend at the hotel. I had to arrange 14 rooms over 3days and organise a celebration meal in the evening. The staff made the whole event easy to organise and were extremely helpful in accomodating 4 generations of family. Alterations to plans were treated with helpful advice and no hassle. The celebration evening meal... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Jon thank you for your kind review, we very much enjoyed hosting your family celebration. I am delighted that my team here made such a difference to your celebrations and it is a real privelege to be involved with four generations of one family. Conratulations to you and thank you for choosing us to host your party. More 

Grantham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed with some friends for the New Years Eve Ball. We had an excellent time, we all enjoyed the food and the entertainment was good. We both had superior rooms which were clean and bed was very comfortable, if somewhat drafty, the windows would benefit from having double glazing! Breakfast was adequate but not a great choice for a... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Gasis thank you so much for your kind review and Happy New Year. Our Msquerade Ball this year was wonderfully successful and we have had amazing feedback. Thank you also for your positive comments regarding our bedrooms. We are very proud of our new beds which we now have in every room! I agree that double glazing would be a... More 

Bedford
Contributor
19 reviews 19 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for 2 nights and got a good deal so the value was good. I paid extra for a privilege room and have no complaints with that. The bed was comfortable and we got enjoyed 2 nights good sleep. On the downside, the hotel is a little dated in places and in my opinion does not warrant a... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Bernard, thank you for taking the time to post a review and thank you also for your balanced approach. I have particularly noted your comment regarding the young waiting staff and we are addressing that particular issue. Thank you for the kind comments you make regarding our breakfast and bedroom product. We are very excited about the upcoming refurbishment of... More 

Bedford, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

looking for a good value family room in Norwich over the xmas holidays this hotel seemed to tick all the boxes. its located on a fairly busy main road, but actually once you park up it is surprisingly quiet. Very friendly welcome and directions up to our room. The rooms are often a bit of a squeeze with 2 additional... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Tim thank you for your kind review. I am delighted you found us to be friendly, great value and ideally locarted for the City. I have noted your comment regarding some slow breakfast service and we are working hard to get all our service levels spot on. Hopefully by your next visit we will have finished the refurbishment of our... More 

Senior Contributor
21 reviews 21 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pretty regular 4-star business style hotel. Only stayed here 2 nights and spent very little time in the hotel so was just a place to sleep. That being said, the room was a good sized, clean, comfy bed, nice bathroom, and the hotel has a small gym and pool also. It was very quiet at night, and even as a... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Nathan, thank you for your kind review. Sounds like we provided all the services you needed, a good sleep and breakfast, hopefully all delivered with a smile. We do benefit from being ideally situated for easy access to the city and the splendours of North Norfolk, the Broads etc. Our large free car park often gets a mention from guests.... More 

Saxmundham
Contributor
15 reviews 15 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I have riends and family in the Norwich area so took advantage of Accor Hotels DBB offer to stay in the Mercure Norwich. We were treated like royalty with nothing too much trouble. The dinner allowance of £44 was more than adequate for us both to feel replete without significant additional expense. The breakfast selection was excellent,... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Peter thank you so much for your kind review. I am delighted that you found my team here to be so accommodating. We pride ourselves on traditional Norfolk hospitality here at the Mercure Norwich. Great food, great service and a decent sleep...........not a bad recommendation. Thank you again for taking the time to post a review. More 

Lowestoft, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 19, 2014

Had a business meeting that lasted all day at the Mercure Hotel. Found the venue to be perfect & suitable for purpose, coffee machine, bacon rolls & lunch provided. Easy parking & easy to find, close to airport. I found the hotel to be very clean & modern compared to other hotels I have to stay at in the city,... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Brent thank you so much for your kind review. We are extremely proud of our meeting facilities and our new Douwe Egberts conference coffee machine has been a roaring success. Thank you for your kind comments regarding my team here who, in general make me very proud. Merry Christmas to you and yours. More 

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Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
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Also Known As:
Ramada Norwich
Norwich Ramada
Hotel Style:
#6 Luxury Hotel in Norwich

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