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All 52 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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52%
Ranked #26 of 52 Hotels in Norwich
A recent review
4 of 5 stars reviewed 4 days ago
Dennis W Melbourne, Australia
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281 reviews from our community

Traveler rating
    73
    75
    75
    33
    25
See reviews for
44
91
6
64
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • Any
English first
Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Advertised as close to the city, and a four star option, I would dispute both points. At best, it was 3.5 stars-certainly above the 3 star, but not quite 4. I base this on the lack of the following: lift to the first level, no refrigeration unit, no in-room safe, fixed temperature air conditioning and being at least 3 miles... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Dennis thank you for your frank and honest review. We have recently upgraded our WIFI and it's great to get such positive feedback. Sorry about the noisy breakfast service we will take that comment on board. Also thank you very much for your kind comments regarding cleanliness and the majority of my team. It's good to receive balanced assessments so... More

Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel has seen better days , although it is clean it is shabby , the double glazing is old and pretty ineffective (a distinct disadvantage when next to a busy road). The matress was obviously worn out , with lumps and springs quite noticable .But the main problem on my visit was the food ; I was served the... More

Was this review helpful? Yes 2
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

So sorry about your Pizza. We are receiving so many lovely comments regarding our new menu so when we get it wrong it is most frustrating. We are a 1970's built hotel but very proud of our comfort and service quality. Might I suggest you chose one of our Privilege rooms for your next stay, it would be great to... More

Burgess Hill, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I booked this hotel using Tesco vouchers and, apart from the location, found the hotel to be of a reasonable standard. Breakfast was good but not so impressed with the evening meal menu. Staff were pleasant, helpful and friendly. Although clean, the decor could do with updating and, on arriving to find the hotel situated in a run down industrial... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review and your 4 star rating. I hope we are not being "dammed with faint praise" but you do make some very welcome comments regarding service and cleanliness so thank you. We are indeed a 1970's built hotel on the outskirts of a beautiful city but feel we deliver a first class service based on efficiency... More

2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Me and my friends came to the abba tribute night for a hen do was great fun staff were friendly and helpful especially Debbie. Food was lovely and tribute was excellent thanks for a great night..... Recommended for a girly night out or a few couples friends wanting a fun night out

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Keighley, England, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago

Hopefully people can see from my previous reviews that I am a fairly balanced and fair person, and do not take writing poor reviews lightly but this hotel has been so bad not only do I feel compelled to let others know, but I haven't even checked out yet and feel the need to write this!!! First impressions - the... More

Was this review helpful? Yes 3
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Kim I am sure you are both balanced and fair, but then so are the majority of my team here. I can only think that some effort at humour has back-fired badly and I apologise if that is the case. I do encourage the team to be friendly but I suspect they have over-stepped the mark. Our buffet breakfast is... More

Milton Keynes, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Found bed very hard, two single beds put together expected a double normal bed, no hotel guide, only 1 towel for 2 people told the other towel was in a bag in the wardrobe must unusual, bar member staff lady very nice friendly and the male wiater the restaurant very helpful cheerful both very good customer service, ordered a Eaton... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for the kind comments you made about members of our team here, we do pride ourselves on friendly and effecient service. I will investigate the Eaton Mess and the carpet comment because they absolutely do not sound typical of us. Thank you once again for your comments, I have found them most useful. More

Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We ( table of 8 ) were very impressed with the service we received on Sat 6th September 2014 at the Mecure Hotel Norwich. We were at the AbbA tribute night ( swede dreams ) fantastic by the way, to celebrate a 70th Birthday, the food was the best I think I have had at any tribute night and the... More

Was this review helpful? Yes
Stuart C, Manager at Mercure Norwich Hotel, responded to this review

Thank you so much for taking the time to post such a great review. We have had a host of compliments following this event. It really does sound like a fantastic night of entertainment. We look forward to welcoming you to future events and to dancing the night away in 2014 and 2015! More

Banham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Didn't stay at the hotel myself but we visited for an Abba tribute night. The hotel looks tired in places, but nice in others. The evening itself was good value, fabulous band and disco, food was good. The bar prices however, are very high and after being served by one member of staff, when we returned for refills, served by... More

Was this review helpful? Yes
Stuart C, Manager at Mercure Norwich Hotel, responded to this review

I am so sorry we didn't get service spot on for your party. It's particularly disappointing when we have received a record number of compliments regarding service at this event. We are communicating directly with you and will resolve your issues. More

1 review
2 of 5 stars Reviewed 1 week ago via mobile

When we arrived, the receptionist was lovely. Everything was fine till we got to our room. Hair in the bath and genially not very clean. When we went down to the bar for a drink before we headed out, there was no bar staff and when he did turn up looking scruffy as ever he was a tad rude. After... More

Was this review helpful? Yes
Stuart C, Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review and I sincerely apologise for the lack of cleanliness in your room. We have a tiny number of similar issues at the hotel so on these rare occasions I can only apologise. Thank you for your kind comments regarding reception but I am sorry we let you down on bar service. I have shared your... More

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Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Norwich Hotel 4*
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Also Known As:
Ramada Norwich
Norwich Ramada

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