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All 50 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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Ranked #25 of 50 Hotels in Norwich
A recent review
5 of 5 stars reviewed 3 days ago
Peter W Saxmundham
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315 reviews from our community

Traveler rating
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    38
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saxmundham
Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I have riends and family in the Norwich area so took advantage of Accor Hotels DBB offer to stay in the Mercure Norwich. We were treated like royalty with nothing too much trouble. The dinner allowance of £44 was more than adequate for us both to feel replete without significant additional expense. The breakfast selection was excellent,... More 

Review collected in partnership with Mercure Hotels

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Lowestoft, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Had a business meeting that lasted all day at the Mercure Hotel. Found the venue to be perfect & suitable for purpose, coffee machine, bacon rolls & lunch provided. Easy parking & easy to find, close to airport. I found the hotel to be very clean & modern compared to other hotels I have to stay at in the city,... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Brent thank you so much for your kind review. We are extremely proud of our meeting facilities and our new Douwe Egberts conference coffee machine has been a roaring success. Thank you for your kind comments regarding my team here who, in general make me very proud. Merry Christmas to you and yours. More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business, whilst the staff, gym & food were all very good the hotel is badly let down by the constant noise during the night - not all of it from guests either. Room was spacious & the bed comfy. Gym was equipped just enough for a decent work out but those looking for heavy weights may be... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Paul I am so sorry we got most things right but you found us a noisy hotel. That is not a common complaint and I wonder if you were slightly unlucky during your stay. Thank you for the kind comments you made regarding the team here and our great facilities, they are very much appreciated. A safe and Happy Christmas... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The decor here was outdated, cheap lights and ceiling. They made an effort with a few fairy lights but this was forgotteb due to the awful Dj who thought he was a radio presenter in the 70s. On a good note, the atmosphere was great and the food was delicious, some of the best fish ive ever had.

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for the lovely comments regarding our food and particularly the Sea Bass. I'm sorry you found our decor a little tired and as a "child of the 1970s" I will pass on your comments regarding the DJ to the Operations team. Thank agai for the positive comments I appreciate your effort in reviewing. More 

Hampshire
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a lovely good sized clean room. The shower was so easy to use. Our main complaint is that we asked for a quiet room but as the room appeared to have been pre-allocated prior to our arrival this could not be accommodated. On this occasion we used the restaurant and found a good selection of meals. Breakfast was... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind review and I am sorry you suffered some noise disturbance during your stay. Thank you also for the kind comments you make regarding our accommodation and restaurant food here. Breakfast is getting a full relaunch and I hope will delight you during your next visit. Thanks again for the taking the time to review us,... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My first stay at the Mercure Norwich was a little disappointing, but to their credit the staff were amazing and did everything they possibly could to try and help rectify our problems. We arrived at the hotel with our coach party to find although booked, a room wasn't available. We had to wait and missed out on a refresh/clothes change... More 

Was this review helpful? Yes 1
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Hazel, thank you for your valued feed back. I was involved with your booking and am so sorry that the tour company missed your reservation from the list. You were very understanding but it's always difficult at hotel level when the agents create us a problem. Thank you for the lovely comments you make concerning my team here who are... More 

swindon
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Mercure with a coach trip and although I read reviews not one of them mentioned that if you have a room on 1st floor there is no lift. I travelled with my sister who has difficulty walking and climbing stairs. On arrival I explained I asked for a walk in shower and was told by reception... More 

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Lillian thank you for the kind comments you make regarding your room, the food served and my friendly team in Norwich. We do not have a passenger lift at the hotel and all our coach operator partners are aware of this. It's not uncommon for requests regarding disabled or ground floor rooms not to be fully communicated to us at... More 

Suffolk, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Just returned from our seventh stay at the Mercure and usually the high standard of cleanliness which on previous visits is pretty good , but me and my wife both agreed that the standard of cleanliness had dropped and the hotel has begun to look tired and old. The bar area looked scruffy and seating worn out , the rooms... More 

Was this review helpful? Yes 1
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Gary I am sorry we disappointed you this stay; we do so much value our regular visitors. I will investigate your cleanliness issues because we do pride ourselves on a spectacularly clean hotel and this is confirmed for us regularly by guests. You may be interested to learn that we have planned a complete re-furbishment of our restarant in January... More 

Lincolnshire
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a 1 night stay I felt I had to mention the Mecure on here. Due to a delay at the airport I was booked into this hotel for a single nights stay. Granted I was booked into a premier room but I have to say the staff were superb, the room was very clean, the food was superb and... More 

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to post your kind review. I am delighted that we were able to provide a silver lining to your airport cloud. Hopefully we will have the pleasure of looking after you on a longer, more planned visit to our beautiful city. More 

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Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
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Also Known As:
Ramada Norwich
Norwich Ramada
Hotel Style:
#6 Luxury Hotel in Norwich

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