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All 52 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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52%
Ranked #27 of 52 hotels in Norwich
  • Overview
  • Reviews (270)
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  • Room tips (81)
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270 people have reviewed this hotel

Traveler rating
    71
    72
    73
    30
    24
See reviews for
44
89
4
62
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • Any
English first
Leicester
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean, with excellent food and courteous staff. Our experience of Mercure Hotels has always been very positive, and Norwich was not an exception. Thank you to all at Mercure Norwich for your kind attention.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you so much for your kind review, I am delighted that you enjoyed your time at Mercure Norwich. Thank you also for your kind comments about the cleanliness of the hotel, the food and my team. I look forward to welcoming you back in the future. More

Island of Anglesey, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Arrived with a small coach group - had an excellent welcome and booking in was smooth. Staff were very pleasant and helpful - Kayleigh was looking after us and she was just great. Stayed for 4 night DBB all of which was fine. Would certainly use the Mercure again.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review, I am so pleased that you enjoyed your 4 days with us. Your kind feedback is very much appreciated and I will pass your lovely comments on to Kayleigh. I am delighted that you would stay with us again and I look forward to welcoming you back in the future. More

Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

The room layout was perfect and the meal was very good. Live entertainment provided by vocalist GLEN COOPER who was amazing and a brilliant disco. People were dancing till the very end. Looking forward to the next one, lets hope it won't be too far away.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review. I am delighted that you had an enjoyable evening at the 60's and 70's night last week. I will pass your comments on to my team. Our 2015 calendar is now available on our website, so we hope to see you at another of our events in the future. More

Norwich, England, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The tables were neatly laid out, and the setting was itself very nice, the service was first class, but. the meal was small, as was the dessert, the drinks from the bar I thought were too highly priced, there was live entertainment, and that was very enjoyable, all in all, a pleasant venue, but the price of the drinks and... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review following the 60's and 70's Tribute Night at the weekend, I am so pleased you enjoyed the evening and I am delighted that you found the service first class. I am sorry however, that you felt the meal portions were small and the drinks expensive. We will be launching our... More

Hertford, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Got a good deal on the internet and stayed for 3 nights. The room was spotless, shower powerful and hot. On our first morning the staff were a little slow in replenishing the breakfast foods and milk, however, on our other mornings we asked for porridge which we enjoyed. The hotel suited our needs as a base whilst we visited... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review, I am pleased that you enjoyed your weekend break with us and that you found your room spotless. I do hope we will have the opportunity to welcome you back in the near future. More

Bristol, United Kingdom
Top Contributor
100 reviews 100 reviews
82 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

the reception staff are lovely and the rooms whilst slightly on the small side are more than adequate even if the pinkish hue to the bathroom door seems a little dated. The room had a very comfy bed and a bath all be it slightly small. So thats all good. There is a SMALL gym with some free weights, 1... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for taking the time to write a review and thank you also for the many positive comments about your stay. However, please accept my sincere apologies for the delays in the service you received. I am aware of the issues that took place and I can assure you that this is not usual for us. Your helpful feedback... More

LowestoftUK
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Disappointing visit. Hotel standards are not the same as other Mercure hotels we've stayed at. Food is poor, the staff work hard but are really understaffed. This shows up when the hotel is busy. One evening had to Wait over an hour for a minute steak sandwich. Came up to my room cold and so poor I had to send... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review, I am sorry that on this occasion our food and service was not up to our usual high standards. Your feedback in appreciated and we look forward to your next visit with us. More

Midlands UK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night for a friend's 50th birthday party which the hotel organised on the 16th of August. Checking in was effortless. The rooms were clean and tidy. Clean towells and clean fresh bed linen and not a sign of dust in the room anywhere. Bathroom had been cleaned to a high standard complementary toiletries and shower worked... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

I am most grateful for your kind review. We are so proud of our facilities and service levels and it is most rewarding to have that feeling confirmed by customers. Our housekeepers deserve special mention for keeping the rooms spotless so thank you for doing that. Bring your swimming "cossie" next time and enjoy the leisure club. With thanks again. More

Ipswich
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My son and I booked in for an evening following a day at Bewilderwood. After an initial problem with our room was reported to reception, the manner in which a resolution was sought was outstanding. The problem was attended to immediately and meanwhile we were allocated an upgraded room, for the inconvenience caused. The staff were amazing, and very professional... More

Was this review helpful? Yes 2
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you so much for your kind review. I am blessed with a great team of people here who understand customer service at a fundamental level. Thanks for giving Kayleigh a mention, she is without doubt a "stand-out" performer. I hope you enjoyed Bewilderwood and hope that we can welcome you back to discover much more of our beautiful county. More

UK
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here on business for one night. The hotel is very dated and looks in need of a refurb. The room was... OK. Nothing special, and also very hot with no air conditioning. The food was disappointing to say the least. I doubt I would stay again.

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

I am sorry we failed to WOW you during this stay. The good news is that we ate undergoing a rolling program of refurbishment and 75% of our rooms are air-conditioned. Please do try us again and may I suggest trying one of our new Privilege rooms which guarrantees air-conditioning in Norwich. Thank you for your review and please do... More

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Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Norwich Hotel 4*
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Also Known As:
Ramada Norwich
Norwich Ramada

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Luxury Hotel in Norwich
Hotel Class
Number of rooms
107

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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