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All 52 Norwich hotels

Mercure Norwich Hotel

4.0 of 5 Hotel   |   121-131 Boundary Road, Norwich NR3 2BA, England
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Mercure Norwich Hotel
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Ranked #27 of 52 Hotels in Norwich
A recent review
3 of 5 stars reviewed 5 days ago
Sam_Sussex2014 East Sussex, United Kingdom
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284 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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  • All months
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    (84)
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Rome, Lazio, Italy
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Small room, and really old. Terrifying breakfast!!!!!!! Dirty and sticky tables for breakfast. Difficult people at the reception! Don't go there! ABSOLUTELY TO AVOID!!!!!!!!!!!!!! If you have to stay in Norwich it's better to choose another hotel. Internet and tv completely out of order.

Was this review helpful? Yes
East Sussex, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

Staff very helpful, especially Kelly, who was extremely helpful. Friendly and reasonable value for money. Location just outside of town so not great for sightseeing. Plenty of parking and easy access to Local facilities.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Hi, as a regular visitor to this hotel I would like recommend this place but cannot, hotel as a place is ok but staff is something unbelievable, rude and grumpy, treat visitors like strangers, reading reviews can see that's not only mine experience, hope that manager will sorted out one day.

Was this review helpful? Yes 4
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Karol this is not a description I recognise of my team but I am so sorry it was your experience. Please accept my apologies. I assure you that I share all feedback with the team here; good, bad and infdifferent. We will endeavour to be on top form 100% of the time; it's our mission. Thanks for the contact. More

Melbourne, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Advertised as close to the city, and a four star option, I would dispute both points. At best, it was 3.5 stars-certainly above the 3 star, but not quite 4. I base this on the lack of the following: lift to the first level, no refrigeration unit, no in-room safe, fixed temperature air conditioning and being at least 3 miles... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Dennis thank you for your frank and honest review. We have recently upgraded our WIFI and it's great to get such positive feedback. Sorry about the noisy breakfast service we will take that comment on board. Also thank you very much for your kind comments regarding cleanliness and the majority of my team. It's good to receive balanced assessments so... More

Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel has seen better days , although it is clean it is shabby , the double glazing is old and pretty ineffective (a distinct disadvantage when next to a busy road). The matress was obviously worn out , with lumps and springs quite noticable .But the main problem on my visit was the food ; I was served the... More

Was this review helpful? Yes 3
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

So sorry about your Pizza. We are receiving so many lovely comments regarding our new menu so when we get it wrong it is most frustrating. We are a 1970's built hotel but very proud of our comfort and service quality. Might I suggest you chose one of our Privilege rooms for your next stay, it would be great to... More

Burgess Hill, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I booked this hotel using Tesco vouchers and, apart from the location, found the hotel to be of a reasonable standard. Breakfast was good but not so impressed with the evening meal menu. Staff were pleasant, helpful and friendly. Although clean, the decor could do with updating and, on arriving to find the hotel situated in a run down industrial... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your review and your 4 star rating. I hope we are not being "dammed with faint praise" but you do make some very welcome comments regarding service and cleanliness so thank you. We are indeed a 1970's built hotel on the outskirts of a beautiful city but feel we deliver a first class service based on efficiency... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Me and my friends came to the abba tribute night for a hen do was great fun staff were friendly and helpful especially Debbie. Food was lovely and tribute was excellent thanks for a great night..... Recommended for a girly night out or a few couples friends wanting a fun night out

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Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for such a lovely review. We have had so many great comments following this tribute night. We have got four more nights this year then another full program for 2015. Watch out for Dirty Dancing and Take That!! Thanks again for the positive feed back. More

Keighley, England, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hopefully people can see from my previous reviews that I am a fairly balanced and fair person, and do not take writing poor reviews lightly but this hotel has been so bad not only do I feel compelled to let others know, but I haven't even checked out yet and feel the need to write this!!! First impressions - the... More

Was this review helpful? Yes 6
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Kim I am sure you are both balanced and fair, but then so are the majority of my team here. I can only think that some effort at humour has back-fired badly and I apologise if that is the case. I do encourage the team to be friendly but I suspect they have over-stepped the mark. Our buffet breakfast is... More

Milton Keynes, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Found bed very hard, two single beds put together expected a double normal bed, no hotel guide, only 1 towel for 2 people told the other towel was in a bag in the wardrobe must unusual, bar member staff lady very nice friendly and the male wiater the restaurant very helpful cheerful both very good customer service, ordered a Eaton... More

Was this review helpful? Yes
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for the kind comments you made about members of our team here, we do pride ourselves on friendly and effecient service. I will investigate the Eaton Mess and the carpet comment because they absolutely do not sound typical of us. Thank you once again for your comments, I have found them most useful. More

Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We ( table of 8 ) were very impressed with the service we received on Sat 6th September 2014 at the Mecure Hotel Norwich. We were at the AbbA tribute night ( swede dreams ) fantastic by the way, to celebrate a 70th Birthday, the food was the best I think I have had at any tribute night and the... More

Was this review helpful? Yes
Stuart C, Manager at Mercure Norwich Hotel, responded to this review

Thank you so much for taking the time to post such a great review. We have had a host of compliments following this event. It really does sound like a fantastic night of entertainment. We look forward to welcoming you to future events and to dancing the night away in 2014 and 2015! More

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Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
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Also Known As:
Ramada Norwich
Norwich Ramada

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