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BEST WESTERN George Hotel

3.0 of 5
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Arlington Lane, Newmarket Road, Norwich NR2 2DA, England
BEST WESTERN George Hotel
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Ranked #23 of 49 Hotels in Norwich
A recent review
4 of 5 stars reviewed 4 weeks ago
Lloyd052014 Sheffield, United Kingdom
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274 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sheffield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Old-fashioned, yes, but shabby chic rather than shabby. Lovely room and great bathroom - not pokey like some chains. Staff were all polite and helpful and we were warned about a disco that night - we could hear it but it wasn't intrusive (perhaps it depends on your room.) We also loved the setting - just out of the city... More 

Was this review helpful? Yes
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

Thank you very much for your review. We are really pleased you enjoyed your stay and appreciated the setting, location and type of hotel we have to offer. It is always refreshing to hear such positive, honest feedback, and we look forward to welcoming you back to The George again in the near future. More 

Knoxville, Tennessee
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Arrived, tired from transatlantic traveling, wanting a bit of catch-sleep, to find a loud disco in the hotel going on until midnight, right next to my room the door. No prior warning of this was given, other than a notice on the reception desk (but not, on booking the room, of course) - even that note was wrong because it... More 

Was this review helpful? Yes
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

I am so sorry to hear you were disturbed by the function being held during your stay and can only but apologise that the disco went on longer than anticipated. We will of course use your feedback to make further improvements on monitoring both issue mentioned. More 

Travelers are raving about these Norwich hotels

Warwick, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 22, 2015

An average BW, tired decor, ok for a short stay. Staff give an average service. A little overpriced for the general condition of the hotel. A little effort on refreshing the decor, and the staff being a little more relaxed would be great. Too official, trying to do what they have been trained to do, but without convincing personal service.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

Thank you for your feedback. We are in the process of making ongoing improvements to the hotel which we hope you will notice on your return to the George in the future. More 

Greater London, United Kingdom
2 reviews
5 of 5 stars Reviewed May 21, 2015

Hotel was very easy to find and close to centre of Norwich to save on driving and parking . Staff very helpful and friendly and the Arlington Grill within hotel was excellent. I was on business but Norwich has lots to see and do with museams etc. Also a good staging post for a trip on the Norfolk Broads.

Was this review helpful? Yes
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

Thank you for your great review, we hope you can return for a more leisurely visit soon. More 

NORWICH
2 reviews
5 of 5 stars Reviewed May 21, 2015

Just returned home from a fab few days at the George Hotel. Lovely staff, great rooms and sumptuous food. A big thank you to all the crew. Just what my wife and I needed. The staff couldn't do enough for us. We'll be back!!

Was this review helpful? Yes
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

We are really please to hear you and your wife enjoyed your stay and look forward to seeing you both again soon. More 

2 reviews
5 of 5 stars Reviewed May 20, 2015

It was nice to go somewhere which felt out of town yet close to nearby fashionable pubs to enjoy a decent cooked meal all at a reasonable price. Alex was particularly helpful member of the team and one of the reasons the cricket club I play for have held our annual Christmas dinner there for many years. Can highly recommend... More 

Was this review helpful? Yes
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

Thank you very much for your review. We will pass on your thanks to Alex and hope to see you again at The George very soon. More 

Farnborough, United Kingdom
1 review
5 of 5 stars Reviewed May 20, 2015

My husband and I stayed at the hotel for a couple of nights with a coach party of 50 people. We were made very welcome, the staff were very friendly and helpful. The room and bathroom was spacious and well equipped. We had a set menu with 3 choices for each course and we thoroughly enjoyed the well cooked food.... More 

Was this review helpful? Yes
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

Thank you very much for your great review. We are really pleased you enjoyed the stay, food and service, and look forward to welcoming you back again in the near future. More 

Bristol, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 19, 2015

The room was dirty, toilet didn't work properly and the décor was aged. The bed was comfortable and the cleaners came each day, which was good. The price is far to high for the room. Large car park and excellent food, with tray service reasonably priced.

Was this review helpful? Yes
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

Thank you very much for your review, we are in the process of gradually refurbishing the whole hotel and hopefully you will return to enjoy the improvements made. More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 18, 2015

From the start this stay was nothing but disappointment. Myself and my colleague stayed here in separate rooms, both in the 'cottages' for the first two nights and then in the main hotel for the third night. The 'cottages' were difficult to access due to overgrown shrubbery. The rooms themselves, were damp, cold, had poor lighting and had less water... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
ArlingtonNorwich, Manager at BEST WESTERN George Hotel, responded to this review

We are really disappointed you felt the need to write this review in a very derogatory way when we really tried our very best to resolve all the issues you complained about. We pride ourselves in our customer service,and always take note of the feedback our customers give us and respect what they have to say, but on this occasion,... More 

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