We stayed at this hotel early February with some friends and were amazed with the service offered yet again. We arrived at 1pm, before check in was normally allowed however the polite man at reception arranged a room for us which was ready. The room was spacious and very clean with a view of the runway of the airport (nice...
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Reviewed September 20, 2010
I stayed Two nights at this hotel. The rooms where ok but tired and a bit over priced at £139 The heating for the room was cold and we had to contact reception to get it turned up. It had a Gym which was ok . The staff i think did their best and where pleasant.
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Only stayed for one night, and while I can't say that it was awful, it was all very disappointing. The tv in my room (not a flat screen in sight) was like something from the 80's with poor reception. The bathroom was tired and the black sticky substance on the floor was something of a mystery. The overall decor was...
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Thank you for your thorough review of our facilities and as you can see from previous reviews this is not what you would normally expect and with that in mind I would like to personally speak with you to resolve the issues you experienced and welcome you back to the hotel in the future. Devin Gross (General Manager).
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Great position for the airport and close to the city. Happy staff lovely breakfast will be back
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Great to see that you enjoyed your stay with us. Please contact the hotel direct on 01603 201127 to get the best deals on room rates. We look forward to welcoming you back soon.
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Two nights at this overpriced hotel. The rooms are tatty and tired and at £139 a night inferior to the Premier Lodge across the road ; the heating for each room can be controlled from reception and they appear to have a policy of switching it off or adjusting the temperature down. I have had to contact reception 3 times...
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I would like to thank you for taking the time to review our property and make me aware of the situation you experienced on your recent stay. Since your review I have given full control back to the guests to ensure such well intentioned environmental initiatives do not make any guest’s stay less enjoyable during such a cold spell.
Please...
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We have just spent another 2 nights for new year at this hotel, we had previously stayed here in april 2011 and had a great room on that visit so we e-mailed ahead and asked the hotel if it was possible to have the same room again, we promptly got a reply within 24 hours saying no problem, we arrived...
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Reviewed April 10, 2011
Fantastic to hear you received the great service we try so hard to provide on both your visits. I hope to welcome you back to the hotel in the future; there are some great deals to be had around the Easter holidays.
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In a good position for the airport and access to the city and surrounding coastal towns.
Had a really large family room which was well appointed with a large bathroom/shower. I liked having a choice of pillows as I didn't have a very good first nights sleep so asked to have them changed and what a difference it made! Also...
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Great to see you appreciated our location and family room facility. We are due for capital investment which starts this year which we are very excited about and hope to welcome you to the hotel in the near future.
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we have just had a lovely two night break at this hotel the staff are very friendly and the food was excellent,
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Great to hear you enjoyed your stay. Thank you for reviewing our hotel.
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We attended a Christmas ‘tribute’ night (which was excellent) Our room was a good size with a large and very comfortable bed and we had a good night’s sleep. Service was generally good as was breakfast. Our rate was discounted but nevertheless was excellent value at the price we paid. The hotel was built in the 70’s or 80’s and...
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Thank you for taking the time to complete an honest review about our hotel. Thank you again for your complimentary comments on value and service and we appreciate your helpful pointers regarding our product. We did also experience some issue with our heating and air conditioning which have now been resolved.
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I stayed at the Holiday Inn in Norwich in September 2011. I had a lot of work papers with me (over 5 large boxes) and the staff went well beyond thier duties, helping me carry the papers to my room, out to taxis and back again on more than one occassion, nothing was too much effort.
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Thank you for taking the time to share your views on your recent stay with us. It is great to know that the friendly and helpful attitude we promote has shone through on this occasion. We look forward to welcoming you back to the hotel in the near future.
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136 Reviews
115 Reviews
92 Reviews
