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BEST WESTERN Hotel Middlesbrough

Marton Road, Middlesbrough TS4 2PA, England
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BEST WESTERN Hotel Middlesbrough
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173 Reviews from our TripAdvisor Community

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sunderland
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at this Hotel for one night, very impressed with it after reading some poor reviews, we booked a twin room and when we got there we were really pleased with our room, a family room, a double bed and a single, room was very clean, plenty of cupboard space, double wardrobe, dressing table, free standing mirror, tea/coffee with biscuits,... More 

Helpful?
Thank SunderlandMrsp
Dumfries, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 20, 2015

Hi speed WIFI connection advertised. Connection was so slow I could not connect to the advertised cloud network. Also had issues with evening meal. Soup was cold and wrong order taken and delivered for main course. Staff in bar also overcharged for main meal.

Review collected in partnership with Best Western GB

Helpful?
Thank Brian G
Gloucestershire, United Kingdom
1 review
2 of 5 stars Reviewed December 4, 2015

First night, discovered (too late) that the bed divan was broken. Second night, woken by loud banging (no idea where from) at 6am. No real apology when we complained (got one by email later on) and they did offer us a free night's stay next time we visited.

Helpful?
Thank Paul T

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Dartmouth, United Kingdom
2 reviews
1 of 5 stars Reviewed November 30, 2015

Executive double room, small, dark and shabby. Broken shower head and shower screen seal leading to flooding of floor. Mouldy window blind and grouting. No hairdryer. No spoons on drinks tray. Breakfast bar needed restocking. Full English served on cold plates and was greasy. Limited choice for continental breakfast. Toast took 3 goes through the toaster to come out browned.... More 

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Thank Anne W
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 27, 2015

Booked for 2 nights because it’s Best Western. Heart sunk when I arrived carpark, rooms above a pub! Checked in smoothly, room very dated, couldn’t control temperature in the room. Mattress sunken in the middle. No hairdryer in the room, went to Reception to borrow one, none available! No wonder it’s cheaper than other hotels in the area. This is... More 

Helpful?
1 Thank livelaughtlove
Level Contributor
4 reviews
4 of 5 stars Reviewed November 6, 2015

Really can't understand the negative reviews n relation to food,accommodation,staff and service.On my visits to Middlesbrough I usually stay at a hotel not too far from here and have done for a number of years..That has now changed and the Best Western ( Highfield ) .Will now be my hotel of choice.We found that all the staff were friendly helpful... More 

Helpful?
Thank Ray R
Middlesbrough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 3, 2015 via mobile

The very definition of cheap and cheerful! The hotel is attached to a Hungry Horse which is very friendly and full of personality. The pub itself serves lovely food at great prices as well as providing entertainment. As for the hotel my room was clean, comfortable and very much adequate. The staff from reception to bar and management are all... More 

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Thank Emmsy93
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 1, 2015

small hotel, bottom floor is a pub so don't be mislead it is a hotel, 3 floors and around 25 rooms, rooms are quite spacious but they are quite old as well, the beds are lovely the staff are friendly, hasn't got an elevator so will have to carry luggage 3 floors up, bottom floor rooms are newer and refurbished,... More 

Helpful?
Thank Noor U
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 26, 2015

What a shame, the hotel did have potential however the poor service, poor food, noise and chaos of the public areas, made for a very unpleasant experience. I would not recommend this hotel. I would describe it as a very noisy 'pub' with rooms, the hotel is actually a Hungry Horse establishment and the photographs of the hotel do not... More 

Review collected in partnership with Best Western GB

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2 Thank mrsgb2015
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