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All 1,073 London hotels

Shaftesbury Premier Hotel London Paddington

4.0 of 5 Hotel   |   55 Westbourne Terrace, Paddington, London W2 3UY, England (Bayswater / Notting Hill / Lancaster Gate )
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Shaftesbury Premier Hotel London Paddington
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53%
Ranked #565 of 1,073 hotels in London
A recent review
3 of 5 stars reviewed 1 week ago
scohoust Glasgow, United Kingdom
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788 people have reviewed this hotel

Traveler rating
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    119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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English first
Reviewer
3 reviews 3 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms are too small, it is impossible to stay with 2 people in a ''deluxe'' double room. There isn't space to walk. Room service is terrible, the menu offers only ice cream and sandwiches . Staff is rude . Professional pictures are totally different from reality. Pay tv has only 2 movies and no italian channels and the prices are... More

Was this review helpful? Yes
Nema D, Front Office Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, First of all, thank you for choosing our hotel for your stay in London and thank you for taking the time to review your experience with us. I am very sorry that your stay was not up to standards; I appreciate the fact that you found your room to be small as per your expectations, unfortunately in central... More

Glasgow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The location really is the big draw here. Central enough to be useful but on a quiet enough street it doesn't sound close to Central London. Multiple tube lines within a 5-10 min walk and all the amenities of Notting Hill Gate. I was travelling alone and given the (double) room size it was lucky I didn't have more than... More

Was this review helpful? Yes
Nema D, Front Office Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for staying at the Shaftesbury Premier London Paddington Hotel. It is very rewarding for both the team and I to receive such a glowing review. Our biggest asset are the team we have, all staff across the hotel are very passionate about exceeding the expectations of our guests. When it comes to service delivery and looking... More

Falmouth, Massachusetts
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

We recently stayed here for six nights, meeting up with relatives from Norway and Namibia. Yes, the rooms are small, but this is Europe! The rooms are very clean, the air conditioning works, the staff was polite and helpful, the breakfast was plentiful and the public bathroom were spotless. Best of all is the location, just a short walk from... More

Was this review helpful? Yes
Nema D, Front Office Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for choosing to stay with us and thank you for sharing your experience. We are very pleased to know that you enjoyed your stay with us. We appreciate your feedback and it is always a pleasure to know when our guests leave the hotel with a happy memory. I hope we will have the pleasure to... More

London, United Kingdom
Top Contributor
51 reviews 51 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was comfortable, clean and well equipped although a little small. Breakfast was a high quality and staff freindly. Although the hotel is on a very bust road, the sound insulation worked well and did not disturb my sleep. Have stayed here before and may stay again. Very handy for Paddington & Lancaster Gate Stations or walking distance to... More

Was this review helpful? Yes
Nema D, Front Office Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for staying at the Shaftesbury Premier London Paddington Hotel. It is very rewarding for both the team and I to receive such a glowing review. Our biggest asset are the team we have, all staff across the hotel are very passionate about exceeding the expectations of our guests. When it comes to service delivery and looking... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked a single room and whereas I didn't expect a huge room, I expected there to be enough to get in the room and put my suitcase somewhere. What I found was a tiny room. Once I opened the door I had to go down 3 steps, then I had the shower room and then I had a small... More

Was this review helpful? Yes
Nema D, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, First of all, thank you for choosing our hotel for your stay in London and thank you for taking the time to review your experience with us. I am very sorry that your stay was not up to standards; I appreciate the fact that you found your room to be on the small side, unfortunately in central London... More

New York City, New York
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent 1 night here in June 2014 while in transit in London. Best thing is location, about 2-3 mins walk from Paddington. Definitely a good home-base if you are only in town for a night or two and need to go in/out from LHR quickly. My room was nice and comfortable. The front desk staff was ok -- not overly... More

Was this review helpful? Yes
Nema D, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Nik, Thank you for staying with us during your recent trip to London and thank you for taking the time to share your experience. I was happy to learn that you had a pleasant stay with us and I hope we will have the pleasure to welcome you to the Shaftesbury Premier London Paddington again in the near future.... More

Crewe, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Picked this hotel purely for location as we had friends in London for one night stop over needing to be close to Heathrow! Rooms very clean, comfortable but very compact. Adequate breakfast (Pay for this when booking or expect to pay more). Our friends from the US got caught with this! Reception staff approachable, Staff in the breakfast room were... More

Was this review helpful? Yes
Nema D, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for staying at the Shaftesbury Premier London Paddington during your recent trip to London and thank you for sharing your comments. I was glad to learn you had a pleasant stay with us, however please allow me to apologise for the couple of issues that you have encountered; thank you for bringing them to our attention,... More

Sao Carlos, SP
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Impeccable facilities. At the room you have the best set of bathroom amenities I have ever seen. There is also free water, coffee/tea kit and wi-fi signal, not only on public areas. Great breakfast for a fair price. The staff is very helpful and kind. NOTE: The triple room actually features a double bed and a sofa, which properly accommodates... More

Was this review helpful? Yes
Nema D, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest, Thank you for choosing to stay with us and thank you for sharing your experience. I was very happy to read that you enjoyed your stay with us. We appreciate all feedback and it is always a pleasure to know when our guests leave the hotel with a happy memory. I hope we will have the pleasure to... More

Moscow, Russia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

On the check in we figured out were were not on the guest list, although I was charged for deluxe room in advance. Moreover the staff could barely speak English. Later on I asked to call a manager because the receptionists were not able to solve the problem despite the fact that I had all the papers that proved our... More

Was this review helpful? Yes
Nema D, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Katarina, I was very sorry to read about your poor experience with us. Please rest assured that our standards are much improved compared to August last year, when you last stayed with us. I would appreciate if you could contact me directly so that I can locate your booking history and look into the issues raised further. I am... More

Sydney, Australia
1 review
2 of 5 stars Reviewed June 22, 2014

We spent two nights here in June 2014 and booked a double room, this was uncomfortably small we had to take it in turns moving around the room while the other person could only sit on the bed. The bathroom was a good size, modern and clean, the location is great. If you want to stay here you need to... More

Was this review helpful? Yes
Nema D, General Manager at Shaftesbury Premier Hotel London Paddington, responded to this review

Dear Guest We are sorry to hear that we did not meet your expectations here at Shaftesbury Premier London Paddington. I do understand that you found the rooms to be small but unfortunately with Victoria buildings there is very little we can do, however I have taken your comments on board and we scheduled to refurbish the hotel in the... More

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Additional Information about Shaftesbury Premier Hotel London Paddington

Address: 55 Westbourne Terrace, Paddington, London W2 3UY, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Premier Hotel London Paddington 4*
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Also Known As:
Shaftesbury Premier Hotel London Paddington England

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style
#317 Luxury Hotel in London
Hotel Class
Number of rooms
119

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