Stayed over the week end here ... Very close to the paddington station. We chose this hotel because the reviews were excellent. We stayed in the hotel, and were pleased to discover that the reviews were right. We noted that it had no bathtub in the bathroom, Went to reception to check if we can get a room with a... More

Our stay was short but we enjoyed a lot throughout our stay, nice flat screen television, good central location and clean rooms. The main aspect of this hotel is the location where there is easy access to main attractions of London. We were not sure whether we will be back in London soon but whenever we come back we will... More

We were transferred here due to "maintenance issues" at the park grand hyde park. Upon arrival we were horrified as we paid for a superior room and instead we were given what can only be described as student accommodation. Small box sized bedroom but with a decent bathroom. Also the bedroom we stayed in was located on the basement floor... More

I booked this hotel because of its proximity to Paddington Station. We needed ready access to the trains and to the Heathrow Express, so in that respect this hotel is great. It is maybe a 5 minute walk from Paddington Station. The room was clean, but we were facing Westbourne Terrace, which was fairly loud. After a while you start... More

Like another traveller, I was originally booked to stay in another of their hotels, the Hyde Park. Upon arrival after traveling for more than 19 hours, I was also told "There's a problem with your room." - when I asked what it was, the receptionist seemed to just pull a reason out of thin air. That reason was "There's no... More

Worst hotel room I have ever seen. Hotel was booked via work as I was in London on business. On arriving in reception I was told I had a single room as this is not normal for company bookings I asked to see the room first. After some discussion I was shown the room or what I would describe as... More

I stayed here for 4 nights with by boyfriend. When we arrived in our room we were shocked. The room was so tiny,no space between the bed and the wall, you could not have your suitcase open on the floor since there was no space for it!!! The air conditioner did not work properly the window had mold (or something)... More

Some very nice images on the company website make this hotel look attractive and its location is central, however I was very disappointed after my recent stay (or aborted stay). The first room I was given was in the basement and there was not enough room to walk around the bed. I literally had to crawl over the bed to... More

I was on a business trip for a night, swiftly checked in by the front desk staff got an early check in. Very friendly staff. Transport links are great, Lancaster Gate tube station, a few minutes walk and the bus stop just across the road. An excellent stay. I would highly recommend this hotel.The staff was helpful and courteous.