Nice size room, clean, quiet with tea and coffee/bikkies and shower gell etc provided. Radiators are not used, you had to put the air con on to get heat, but we didnt mind, but you can see how other people might find it annoying. Bathroom spotless with under floor heating which we think was set to turbo.....if you leave the... More

Not so bad but definetly some issues. Comfortable bed and nice modern decor but very limited space. Breakast was delicious but the food in the bar not the best. Location is great few minutes walk to Paddington and easy to navigate around on the tube to most popular sights from there. The walk with large suitcases from the station might... More

I have read some reviews here which did not favor this hotel but I thought I will try it my self. To start with, the location is excellent. Just 3 minutes walk from Paddington station. You can find plenty of Halal food restaurants around. with one hour walking distance you can go to Edgware road, mabel arch, Hyde park, Oxford... More

This is certainly one of the worst hotel I have stayed at in London in terms of service. I read several reviews prior to booking the accommodation at the Shaftesbury which hinted the hotel wasn't very good, and I regret not giving greater consideration to these sentiments. THE BAD - Someone at the hotel distributed information about my booking to... More

My father in law had booked 2 rooms; one for him and his wife, one for me and my other half here for 3 nights. He booked before telling us so I had to quickly check it out, the location was ideal but after reading many other reviews I felt the rooms could potentially be too small for them as... More

Booked to stay here and forgot to inform the hotel that it was to celebrate our engagement !! I emailed them a week before arriving to ask if they would offer any upgrades etc? Upon arrival we were shown into our clubroom with fresh fruit and flowers and a bottle of wine all free of charge, also had complementary breakfast!... More

I don't think I have ever seen such a rude bunch of people at a front desk in my life. The women at the front desk seemed to all be close friends and helping hotel patrons came a distant second to socializing. I sat in the lobby (cause there is no wi-fi in the rooms) and was able to listen... More

i have been at this hotel several (10+) times over the past years - whihc means that I am a frequest traveller to this hotel. First some suggestions: - check what tyou book - they have a flexi-rate which is cheaper but it means that you might be re-booked into another hotel (check the small print!!). The hotel will provide... More

Excellently situated to most of those places you want to see in London not far from the the underground and five minutes walk from Hyde Park and Marble Arch. Staff very helpful room clean and comfortable. More